Moving Proz

WORST EXPERIENCE! Paid over $2,700 for Moving Proz to pack and move us from 1,300 to 3,700 sq ft, 2.4 miles away. I supervised them at first. Later, I offered to help them by driving to the final location and unloading my car (they loaded my car with bins, and I figured I’d unload them for them). I also told them I’d buy them lunch, and would return with their food. When I had the food in hand, and told them I was coming back, Mateo Chavez (lead mover) weirdly discouraged me from returning, saying they didn’t need to eat right then and were leaving to come to the house. However, they didn’t arrive for an hour (it’s a 6 minute drive). Perhaps they needed a break, but it was weird they wouldn’t want their lunch as part of that. I now believe they were trying to prevent me from coming back to the initial location, where I’d discover they hadn’t finished the job. When they finally arrived, they unloaded everything. After they got their $2,700+ and left (tipped and with pizza), we discovered several problems, the main one being that they DID NOT ACTUALLY PACK NOR MOVE MANY ITEMS FROM THE INITIAL LOCATION. They actually threw items into piles at the initial location and left them there, after lying to us and dissuading me from returning to the property. They also left their trash/drink bottles everywhere. Given that we had closed and had to be out of that location by midnight, I went to Home Depot to buy boxes and tape (they have the receipt but refuse to reimburse). I also immediately texted Mateo, who claimed they ran out of boxes and were “trying to stay on schedule.” But he never told me these things, never notified me. I immediately called Moving Proz customer service, who was polite but noncommittal. He said that he was very sorry and admitted all wrongdoing, but kept saying he needed to “talk to the manager and would keep [me] posted.” I called three times and at the third conversation he said he was trying to get some movers out that night, to do the job, but couldn’t guarantee it. He wouldn’t discuss any possibility of a refund. After three conversations he said he would call me back ASAP. So I stopped calling. And waited. I finally called back, and got a voicemail saying that customer service is closed. We’ve been defrauded. DO NOT PUT YOURSELF THROUGH THIS! Also: • Destroyed my dresser, said it was my fault. • Broke storage shelf, said it was already broken (nope). • Movers (4) were WAY too young. Two looked to be no more than 16. I caught one of them smoking at my house (hiding around the side of the house). I later found 2 cigarette butts. • They never notified us they were out of boxes. Instead, they just stopped packing and left the initial residences with unpacked items they threw into piles (clean linens on the filthy floor). • My wedding fur was thrown onto the floor in the closet, still on the hanger. • We know they lied about being out of boxes, as I saw stacked flattened boxes inside the truck during unloading. • Unpacking, we discovered over 50% of boxes were only 2/3 full. They didn’t fill the boxes *we paid for*. • There was never a maximum number of boxes quoted. • They lied, said that everything was off the patios from the first location (I have texts). • Movers told customer service we had “gone over inventory” but this is not reflected on the quote/contract. In fact, the quote showed us paying for 40 boxes, plus 3 wardrobe boxes, but they only packed 30 boxes. This is UNDER inventory. • One of the “wardrobe boxes” ($16.99), which costs 5x a normal box, wasn’t a wardrobe box– it was a box they stuffed hanging clothes in, wrinkling everything. • Several hanging clothes were left in the closet, yet one of the wardrobe boxes was packed less than 50% full. • Getting them to reassemble beds was impossible. One bed isn’t assembled and we have to hire someone. • Several items from inventory list were not moved (two chairs, dog house, etc). This is not “going over inventory." • Never got an itemized receipt. Receipt only shows the total. • Customer service admitted mistakes, then ghosted us.

TJ and his crew were amazing. Very friendly, hardworking. They moved my family of 10 in 8 hours and took care of all our stuff. There estimate was pretty close. I appreciate that they didn't underestimate to get my business. They came to our house and gave us a safe estimate. Brought a couple crews and two trucks. It was a long day and hard work but I can't image it doing it without them. I strongly recommend them!

Easy and fun. These guys are pros! The whole process was a breeze

This is the second time we have used Moving Proz and we won’t ever use another moving company besides them! They are timely, respectful, trustworthy, and great at their jobs! From the first time you send in a request for a quote, Jenna was very responsive and made everything a breeze for us to set up our move. The day off, the crew arrived promptly at the time they said they would be here. They gave a courtesy call as well as the text letting us know of their arrival. They packed everything quickly and efficiently as well as going above and beyond to pack our kitchen for us. Derry, Christian, Trevor, and Jared were all great to work with and we enjoyed having them in our homes to help us with our move. They made something so stressful easy for us and I will recommend them to everyone I know that moves! There is no moving company better than Moving Proz!

Trevor and Dalton got my piano moved in short order and were a pleasure to work with. I definitely recommend them for moving services.