J&J Moore Nationwide Van Lines

Do not use these people. They are brokers, underestimate your moving cost, provide NO customer service and pressure you into contracts that make it so you owe them money even if you change your mind within 24 hours. They don't care about who they give your contract to, and they don't care about your items or business ever again.

My son and his wife hired this company to move their belongings from California to their new home in Oregon. They paid a $500 deposit and scheduled the pick up for between 8 am and 12 noon today, June 8, 2019. When they had not arrived by 1 pm, they both tried to contact the movers. By 3 pm they still had not been able to get into contact with anyone from this company. THIS COMPANY IS A FRAUD!!! DO NOT USE THEM!!!! They also changed the amount that it was going to cost from $1600 to a maximum of $2400. Regardless, THEY DID NOT SHOW UP and ARE NOT RETURNING CALLS and it looks like they simply have taken off with this young couple's $500 deposit. Thieves!!!!

This people are pathetic . They also run business in the name of Merit Moving same address like J & J Moore Nationwide Van . Its same business. I have been dealing with Merit Moving and so far my experience is just pathetic with them . In between of move they have changed the price 3 times including final shipper . After that its been 12 days we have been following up with them to deliver our item but the only reply so far is 'As soon as the items are loaded you will receive a call with more delivery information and drivers info.' Now I am paying money for hotel as my wife is on her third trimester . We can't move into empty house . Along with the rent we are paying in hotel. This people are fraud . So far I have dealt with Gabby, Todd, Nick Brown, Micheal , Stephen Reagle . I haven't been harassed so much so far in my life .

Please please please do not use JJ Moore Moving moving services or Executive Moving and Storage. They are unprofessional, terribly rude and more importantly, they are scammers. I was particularly pleased with the estimate I was given and I told them I would get back to them with a decision. The salesman, John C, kept calling me trying to convince me any way he could to choose them. 2 days later I told them I would use their service but I hadn’t paid yet. I got a call from another service who wanted me to pay a little more, but I felt pretty sketchy about j&j so I was going to switch. I call John to let him know but he kept pushing and pushing, so I finally agreed - I just couldn’t deal with the stress anymore and I told him this and that I was very unhappy with the service. I pretty much knew my things were at risk but I didn’t care so much because of the stress (I had a limited time to move out of my dorm and I didn’t have a lot of stuff). My move was for Saturday/Sunday and they gave me no information about who was picking my things up or when. I had to relentlessly call and email to get the information.(which I didn't get by Friday) They had Executive Moving & Storage to transport my things because turns out J&J is a broker. The guys who came to pick up my things were really nice and came on time but that was the first and last decent service I received. Until 2 weeks after, Exec didn’t offer me any information about when my things would arrive. I called them 2 Wednesdays later and they said my things would be in transit by Friday (4 more days) and the driver would give me a call; it would take 2-5 days from then. By next Monday, I gave them a call because I still didn’t hear from the driver, and Ashley of Exec Movers told me he should reach me Friday to deliver. Great, I cleared my Friday and had my dad time work off to help out. Then, I get a call from the driver on Wednesday that he would be arriving tomorrow 12-2; I told him that time definitely would not work because I had a really important appointment but I could do the morning or afternoon of that same day but 11:30-3 just couldn't work. He replied, “I did my job to call you I’m coming” “I don’t have to make no plans”, etc. The entire encounter was very rude. I called the office and explained the situation and they were also incredibly rude, I told them they could look into phone records and they would hear the customer service rep Ashley tell me Friday delivery; a manager even tried to tell me they emailed me to confirm (which they didn’t) so I asked her when and she said I was right and they did not. They just kept trying to get more money out of me. No apologies or sympathy, they were so rude as if I had done something wrong and I was a belligerent customer; I was nothing but kind and was sure to not be threatening. I had to cancel my meeting and then, the driver ended up coming over 3 hours after the delivery window. Basically, everyone at Executive Moving is incredibly rude, heartless, and so so dumb. I was lucky enough to get all my things but things listed fragile were not handled with care and many things were damaged. I never heard from J&J after I paid them their deposit. It is so worth it to use another company and I will be filing complains against both of these companies. They will literally just hand your things off to any business. Everyone involved was disgustingly heartless and dumb. Also, Executive Moving has admitted they have had a problem with inside jobs stealing trucks and such - they "lose" your things and you only get 60 cents/lb without insurance so think about that. Please don't put yourself through the stress

This company is very unethical and horrible with customer service. Do not rely on these reviews, if you want real reviews check out their yelp page. I wish I had before booking with them. They are a broker company and will say anything to take your money. I was promised a pickup date and delivery date, which is why I paid more than any of their competitors to book with them. They initially charged me $2100 for the move and after I told them I was going to book with another company, they said that the "manager discount" was approved, so they would lower the price to $1799 for a "GUARANTEED" move in date. After I paid their portion of the moving fee, I never heard from them again. I called and emailed multiple times to figure out why no one was there to pick up my items and why no one delivered my items for days, they have yet to respond to any messages or emails. I literally had no bed to sleep in, no clothes, besides the little I brought with me, no dishes for food, etc. etc I never write reviews but this company is the WORST! Trust me, do not book with them!