Words cannot describe my disappointment with Wolfe Moving Systems.
The owner, Chris Wolfe, and I discussed my June move from a single family home to another single family home, apartment, or storage facility. I was very thorough with Mr. Wolfe about the transition, the amount of work, and the different furniture we had. Prior to the move, Mr. Wolfe made 3 visits to my home to ensure he knew everything that needed to be done and gave me a detailed estimate of $3230, including packing costs. After Mr. Wolfe’s visits, I got rid of some furniture to make the move easier, including two sofa sets, a bedroom set, and many other accessories around the house.
On packing day, a team of 3 men worked for four hours. The team behaved incredibly unprofessionally. They took multiple extended breaks, one man even disappeared for the majority of the four hours and did very little work. Mr. Wolfe charged me for these breaks where no work was being done. Another man repeatedly requested meals from my family. After packing day, I spoke to Mr. Wolfe because I was concerned that the cost of the move would exceed the estimate. I told Mr. Wolfe verbatim “I understand that it is an estimate and it may go above, but here’s what I don’t want: the cost to come to $5000+ when we are done.” Mr. Wolfe replied that it would not, and guaranteed me multiple times that I should not worry about the cost. He stated “Oh it won’t be that much, I’ve been doing this for 30 years.”
On moving day, the team arrived at 8:15AM with two trucks and 5 men, as disclosed in the contract. Mr. Wolfe disregarded our previous agreement on organizing the truck by destination. Instead, he insisted his team load the truck with mixed items going to different places, and assured me that with his extensive experience of 30 years, the items will not get mixed up. This did not happen. His team wrongfully delivered large items, including mattresses and heavy boxes, to the incorrect locations. Important boxes that were crucial to us went to storage instead of the apartment. Further, Mr. Wolfe’s team did not move our bedroom set, desk, mattress, lamps, and other accessories. Mr. Wolfe claimed there was no space to fit them in either truck and left me with no resolution. (I ended up having to rent a truck and complete the move myself.) Mr. Wolfe’s team also damaged some of our furniture from carelessness, including our leather sofa.
At the end of the day, Mr. Wolfe presented us with a $5,048.00 invoice. Despite our repeated conversations about the cost of the move and Mr. Wolfe’s guarantees that it would not excessively exceed the estimate, that is exactly what happened. His invoice included furniture items that I had gotten rid of after his visits to my home and before the move. The invoice also included items that Mr. Wolfe failed to move because “there was no room on the truck.” After further discussions, Mr. Wolfe negotiated with us and agreed on a price of $4025.00. Mr. Wolfe amended the invoice, wrote “$4025” on it and circled it. I maintain this invoice in my records. We paid Mr. Wolfe in full on the spot. Mr. Wolfe accepted this payment and left. The next day, Mr. Wolfe left a threatening voicemail on my phone, asserting that I owed him more money, despite his written negotiated price. Mr. Wolfe proceeded to cash the check in the following days. One week later, Mr. Wolfe continued to impose his cheap gimmicks on us and sent us an additional invoice. This invoice, beyond being miscalculated and incorrect, claims that Mr. Wolfe is owed an additional $1080, despite us paying the agreed negotiated price in full. Mr. Wolfe’s threatening voicemails are saved and available as a warning for anyone thinking of hiring this company. I would not recommend Wolfe Moving Systems to anyone. Choose well, be well, do not be a victim of this CON ARTIST.
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3 reviews for WOLFE MOVING SYSTEMS, INC.
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Mahad Mubariz1 day ago
Words cannot describe my disappointment with Wolfe Moving Systems.Move cost: $4025Start state: MarylandEnd state: Maryland
Anthony Dziak2 years ago
I don't usually write reviews, but I figured I would for a Wolfe Moving Systems, Inc. They're super hard workers, and got my entire moved on without any issues. I moved out on Thursday night they stored my furniture for one night and moved into my new home the next afternoon. On both occasions the movers were friendly, professional, and easy to work with. They made the move very easy. I would definitely use them again. Local moves are hard enough, this company truly did a spectacular job.Move cost: $2300Start state:End state:
Charlotte Chambry2 years ago
I went with Wolfe Moving Systems, INC because they seemed like the best option for what I needed. I was also in the same area as them. I moved out of Arnold, Maryland and into a new home in Virginia. This company helped be pack all of my things to be ready to go. I had very professional movers that helped me. Nothing was damaged, do my dismay. Very pleased with Wolfe Moving Systems and the move that they gave me. Would recommend them.Move cost: $2400Start state:End state: