Simple Moving Labor

Movers themselves were nice enough and were hard workers. Those that moved us from Maryland did not wrap the furniture as advertised even though the supplies were there to do so. Bedroom and Dining Room furniture was scratched in the moving process and while taking the furniture apart to load. Noted on the bill of lading. Movers on the destination were great. Tried to contact the main office on numerous occasions for resolution. Absolutely no response. Tried to see if Penske would help since they recommended these movers. No success. Tried to obtain relief from Better Business Bureau. That was a joke. Tried to obtain relief from American Express but they said it was a tort action, meaning we would have to sue. Would cost more than the repairs. Our high end furniture was so scratched. Devastated by the experience. Will never recommend this company to anyone. Stay away from both Penske and SML. Will rip you off.

The 2 men who loaded my Pod were incompetent to say the least. a 2 hour job turned into over 5 hours. In the very beginning I pointed out several large items that were optional to take depending on space including 2 older couches. When they said they would not fit I posted them for free on Marketplace. 3/4 of the way packed they fit them in. Shortly after they asked me to point out which other items were not priority - majority of it was. Told them to remove one of the couches since the other one was buried which of course took more time. Still ended up leaving a truckload of items behind which I paid someone to remove since we were leaving right away. Left behind kitchen table, full bed frame, chairs, 10 x 12 carpet I was assured would fit and many, many household items I now need to replace. It was exhausting and exasperating. We set out for the first leg of our 14 hour drive 5 hours later than we planned. When I contacted customer service in the next state I was told there was nothing they could do since the loaders weren't still at the house. Said they would have worked with them during the process. Seriously??? If they need a babysitter to do their job correctly they are not right for the job. A manager left me a message 4 days later that I would be credited 10% so my $250 load was now only $600. I cancelled the unload job planned through them. The grand finale was 8 days later when the Pod arrived to find numerous items broken and damaged. Unused blankets thrown in at the end while wood furniture was scuffed, scraped and damaged. Light containers stored under heavy ones were crushed and broken. Newly hired unloaders were shocked at what they found. Contacted customer service again only to be emailed a form for damage claim with another company. BEWARE they only cover damages done WHILE loading or unloading - NOT during transit. So no matter how poorly the Pod was packed it is not their responsibility! Find a smaller, local company at each end of the move who stands behind their work and cares about your belongings. It was an expensive lesson for me.

Hired this company that I found on google, they had very good communication, and the movers seemed to work hard and care about my things. The drive was rough due to weather, but everything made it fine. The only issue I had was a couple boxes got smashed in, but its probably because I didnt pack enough in them. Otherwise, great experience. If I move again I will keep your #. Thanks

Simple Moving Labor guys were amazing. The two man showed up on time, even a bit earlier than expected. They started loading my items into the truck immediately and they did it perfectly. No damage was made to my items, nothing was lost, stolen or misplaced. There is nothing I could complain about as they managed to exceed my expectations. Everyone looking for a reliable moving company should contact Simple Moving Labor. Without a doubt, I myself will be using them for my next move. The colleague of mine has already used their services and he had a positive experience too.

I used Simple Moving Labor to move in a new kitchen appliance I purchased from Home Depot. When they arrived, we started unpacking and realized the item was broken. There was no dents to the box so we are unsure how this happened. The driver and his crew went above and beyond to make everything right, even though they did not damage the item. They contacted Home Depot on our behalf and arranged to go back and exchange the item and re-deliver it. I have never experienced such great customer service and I am so thankful for all of their efforts. I would absolutely use them again.