Pronto Moving & Storage

URGENT WARNING: DO NOT HIRE THESE MOVERS Pronto ended up charging us more than 11K above our original quote, even as we were fully transparent and upfront about our city location and our belongings (two walkthroughs provided identical cubic foot estimates prior to move day when the foreman arrived and insisted we had significantly more). They engaged in deceptive pricing, springing price increases on us when we had no other recourse. Customer service was not responsive, as many of our questions were ignored or ultimately responded to unprofessionally. There was also high staff turnover with no notice from the company of when our contact persons either quit or were terminated. Pronto was also careless with our house and our belongings. The process to make claims on destroyed items and damage to our home was a sham process as well. The process was unnecessarily lengthy and provided a fraction of the compensation needed to cover our losses. In order to receive the check, you are required to sign a document preventing you from disparaging Pronto on Yelp or any other website. We decided to forego the check as it was more more important to us to warn the public about our experience. I wished I had done more work to read reviews on this company rather than relying on the vetting from Home Advisor. I encourage anyone reviewing this to also check our their BBB rating. I have had three previous cross country moves with other companies without incident, not paying a dollar over the original contract quote, and having my belongings arrive on agreed upon date and in good condition. We had negative experiences with Pronto at every step after we signed the contract.

SCUMBAGS!!! Do yourself a favor and put all of your items out on the road and set them on fire before you hire this company. they will overcharge you, destroy every item you own, Rob, and cheat you out of every dollar they can, they will constantly tell you, you need to pay cash, Venmo or money orders this is an attempt to avoid paying taxes, They will hold your items hostage well past the time you're told your items will be delivered in attempts to charge you more BS fees, Once they finally deliver your items they will break items in your home and no matter how well your items are packed they will be destroyed, RUN AS FAR AS YOU CAN THE OTHER DIRECTION FROM THESE SCUMBAGS!! I'm in the process of unpacking irreplaceable items that have been broken and damaged, What's the point in hiring movers and spending a very large sum of money just to have your items damaged and treated like complete garbage? DO YOURSELF A FAVOR IF YOU HAVE HIRED THEM FILE A COMPLAINT WITH BBB, submit a complaint with the IRS, and make sure you leave a review on every platform you can this company needs to be shut down, the only thing they are pronto at is ripping you off! maybe they need to change the name from pronto moving to " we brake it and scrape it" with the slogan of S**** you we don't care. don't have a nice day.

I hired Pronto Moving for our move from the state of IL to the state of GA. I cannot express how professional, friendly and understanding through the process they were. They were very transparent with me and were upfront about everything. Tim was such a great person to work with. I was a little hesitant in hiring a moving company to move my stuff since I have read and heard sooo many bad experiences. Tim took my off the ledge and made me feel confident in my decision to choose Pronto. Tim went through each room with me to make sure that we were accurate with the cubic feet on the truck and to make sure there were no surprises in the cost. After we signed our contract with Tim, we were transitioned to the next rep in the process which was with Carrie. The handoff from Tim to Carrie was excellent. Carrie went over the FULL details of the contract and we went over AGAIN what Tim covered with us. She made sure to cross her T's and Dot her I's with this. Tim and Carrie also went over the DOT requirements and process as well. I still had a doubt and was nervous in pulling the trigger with this move because of all the bad experiences I read and heard from people. But Carrie pulled me back off the ledge and I knew I was sold. Once again, I was sooo pleased with the professionalism, kindness and they made you feel like family. I highly recommend this company for any local or long-distance moves.