Progressive Van Lines

We signed a contract with Progressive Van Line for our move (6/29) on 5/10. We paid a deposit of $1687.80 for our household (order# H***2238) and $150 for auto transport (order# H***4591). Our broker gave us the time range 6/29-6/30 for our household pickup. They failed to find a truck during the promised time range, and they told us that the deposit became non-refundable 5 days before our first available pickup date. We reluctantly picked 7/19-7/20 for their second chance. Again, they failed to find a truck for our household items (7/19-7/20) and our cars (7/20-7/21) during the promised time range. The cancellation department informed us that they are keeping our deposit for a whole year. We want to point out that Progressive Van Lines violated multiple FMCSA/ federal regulations and at least one Palm Beach Country Code of Ordinance while dealing with us as their customer. CFR Title 49, Subtitle B, Chapter III, Subchapter B, Part 371 §371.109 (a) You must provide each potential individual shipper who contacts you a list of all authorized household goods motor carriers you use, including their U.S. DOT registration number(s) and MC license numbers. -- Progressive Van lines did NOT provide us the list nor that information of the authorized motor carrier whose tariff they claimed they created the estimate based on. §371.111 (b) If an individual shipper elects to waive physical receipt of the Federal consumer protection information by one of the methods described in paragraphs (a)(2) and (a)(3) of this section, and elects to access the same information via the hyperlink on the Internet as provided in paragraph (a)(1) of this section, you must include a clear and concise statement on the written estimate described in §371.113 that the individual shipper expressly agreed to access the Federal consumer protection information on the Internet. -- Progressive Van lines did NOT include the statement on our binding estimate, nor were we provided any consumer protection information. (c) You must obtain a signed, dated paper receipt showing the individual shipper has received both booklets that includes, if applicable, verification of the shipper's agreement to access the Federal consumer protection information on the Internet. -- We never signed nor created any of those documents or verification, nor Progressive Van Lines had explicitly mentioned to us the existence of such agreement. Palm Beach County, Code of Ordinances, Chapter 17, Article VIII, Sec. 17-291. - Brokers. (d) At least seventy-two (72) hours prior to the move, the broker shall provide written disclosure to the shipper that the move will be brokered and provide the name, physical address, phone number and contact person of the permitted/registered moving company actually performing the household move. The shipper may cancel the move at his or her discretion, and the broker shall refund all monies paid. -- Progressive Van Lines did NOT provide us any of that information within 72 hours prior to move or any other timelines. Those violations are reported for investigations to each authority, hoping to protect current and future customers of Progressive Van Lines. I hope this information will be helpful. We were entitled to cancel the move at our discretion, and no such clause we signed states that the refund due to the company's violation should take one year. Progressive Van Line caused a financial burden (nearly $2000 extra to deal with their cancellation) and significant emotional stress on us. The company failed to provide what they promised multiple times, and there is no guarantee that they will refund us a year later. We continue to seek a resolution and immediate refund.

This company was a total disaster from the moment they got to my house till the end. My agent Frank Summers was so accommodating till I booked. Never to hear from him again. Price went from estimate of $4500.00 to over $11,000.00 when Michael OMalley arrived. He was in charge to move my contents. Let me give just one instance concerning my safe. A small safe 4 feet by 3 feet, weighing 225lb was an original charge with Frank Summers and now jumped to an ADDITIONAL $600.00 charge because it was a bulk item. I photographed this small man move this small safe himself on to a small hand truck," no hoist needed ", out of my house down two steps and up a ramp, all by himself. I called and complained about the overcharge price of $725.00 charge to move a $200.00 small safe, but got no satisfaction. On delivery, which took forever to arrive, became a total nightmare. There was to be two drop offs which they complained about from the beginning. Once they but a box down, it was DOWN and could not be moved, not one inch, without an additional charge. At the second drop off, they refused to take our boxes and large items into our storage facility without getting more money and proceeded to leave at least 50 boxes and household items in the hallway for me and my son to carry and drag to our unit. DO NOT USE THIS COMPANY. I HAVE NEVER POSTED A BAD REVIEW BEFORE THIS. BUT THIS EXPERIENCE WITH THIS COMPANY WAS JUST AWFUL. I HAD TO PUT ONE STAR TO DO THE REVIEW IT SHOULD BE "0".

The movers arrived promptly, were very professional and took great care of our new home and with our stuff. They were extremely efficient and handled all my items with care. Great experience, I will absolutely be using them again!!!

This Company recently helped me to move across the state and they were at their best element. I am yet to come across such a jovial and friendly moving crew. Generally, they did an excellent job.

If I could give zero stars I would. Absolutely horrible customer service when you're finally able to get through and they lie about EVERYTHING! I've left several messages the past few days and I've heard nothing back. They were supposed to show up at my place for pickup on August 2nd and they did not show up until August 4th. My development charged me 110 dollars for each additional day that I had to stay. This is absolutely ridiculous. I would never book with this company again. People that work at this company should really consider a job where they don't have to provide customer service. The worst experience with a moving company and their employees. It took one month for us to get our items delivered. During that month we were not able to get in contact with the moving company at all. Phone calls would go unanswered as well as messages. Upon arrival, furniture and boxes arrived damaged. Broken furniture, broken boxes and missing items. They lost all of the screws to my bed, so I had to go and purchase new ones. Furthermore, they tried to charge us more for a walking distance. The audacity. They made an already stressful situation even more stressful than it had to be. And the kicker…they aren’t responsible for any damages so if you wanted to file a claim, you can’t, you have to take the loss for the damages because you will not be reimbursed. 1. You cannot seem to get anyone on the phone 2. When you do get someone on the phone they are rude, unprofessional and incompetent. They lie, lie, lie!! 3. They provide you with no answers 4. Overcharge you for services 5. No accountability on their part 6. Items arrived damaged and missing 7. Tried to charge more once they arrived with items Do your research before booking with any moving company, local or long distance. Read reviews and do your due diligence. Please be advised that this company posts their own five star reviews.