Trinity Relocation Group

This company is shady AF! To be clear, this is a broker who’s only responsibility is to give the customer a quote for the move and to schedule an actual moving company for you. Trinity Relocation really does nothing but add thousands of dollars to your move. You, as the customer, can do everything this company does. Trinity Relocation hired us a moving company with abysmal online reviews, who broke and stole (lost) a surprising amount of our things. Trinity costumer service claims to “be an advocate if unfortunate circumstances arrive,” but has done nothing to help or remedy our unfortunate situation. When I asked one of their customer service agents if they would suggest that own mother use this company, this person chuckled and said no. She would not elaborate as to why she felt this way. DO NOT USE THIS COMPANY. Call and book your own movers.

Terrible Experience with Trinity! They outsource the move to third parties who, in our case, were unprofessional, unethical, rude, untimely and disrespectful. Trinity itself is not a reliable company especially when you have an emergency, like we did on the day of the move itself, as they did NOT return our repeated calls and emails. We tried reaching out to them on the move day itself and the next day in the morning and neither Dylan and Bruce returned our calls and emails. The movers kept changing their arrival time on us and when they finally came (3:45pm), they sat in their truck for 15 minutes and only came upstairs after we called them. They came up for a few minutes to take inventory and went back to their truck and sat in their truck for another 45 minutes until we kept calling and finding out why they were still sitting in their truck. The driver told us their company (SM Moving) would call us to sign a few documents and give us an estimate which was already provided by Trinity when we booked the move. When they finally came up, after us calling them a couple of times, the driver had a bad attitude, was rude and unprofessional. I told them to leave immediately. PLEASE DO NOT USE TRINITY NO MATTER HOW KIND AND PROFESSIONAL THEY (DYLAN) SOUNDS ON THE PHONE. THEY ARE UNPROFESSIONAL.

I made a mistake of hiring these people. Owen Orvis either can't do his job or is really bad at it. They talk to you very sweetly before you pay the initial deposit. I was cheated at every step of the moving process. Pick up was late, delivery was late, I was overcharged when movers came to my house and several of the items were not delivered. One of the movers Shaarbay Carlos was openly making fraud deals with me. He said he won't list some of the items to be moved and in exchange wanted higher tips. And at the end of the day didn't deliver many of the items and was rude when I enquired about my missing items. Any other company is better than this company.

They quoted me a "minimum move" which included a short list of items (one dresser, one tv) and up to 62 medium boxes for a cross country move from Atlanta to Los Angeles. I moved a total of 36 items - most of them small and medium boxes, a large tv (boxed). Upon pickup (AFTER they have loaded my things on their truck), they increased my price by 33% for "space" which was never properly measured or proven (and largely dependent on how well they are able to pack things tightly). My belongings fell well below what was included in the quote. (All of my stuff fit on ONE elevator ride!) Additionally I had made arrangements in advance to use a credit card on pick up, and they demanded cash. This was a huge burden on me because I wasn't planning or budgeted to have that kind of cash flow disruption. After the fact, they offered me a $100 credit, but ONLY if I removed any bad reviews (they had the nerve to send that in an email!!) This company is UNETHICAL and steals from its customers. DO NOT TRUST THIS COMPANY - They are a broker and do not have good relationships with the moving companies to ensure their quotes are adhered to. It's the classic moving scam - and I don't know how to avoid it except to help others by warning them of my experience.

I'm going to start off with positives here. The only good thing I can say is that Trinity offered good customer service in that they answered my calls over 95% of the time. The actual carrier, Star USA did a great job wrapping and packing my items, even the fragile ones. Now for the BAD: Up to the date I was supposed to move, no one at Trinity could confirm that the movers were coming. Literally, the day of, no one at Trinity was sure if any carrier was coming. I was worried and frustrated and even called another moving company, that is, until a carrier truck actually showed up. The move from a one-bedroom apartment to a distance of less than 740 miles ended up costing too much, again, for just a one-bedroom apartment. The reason is that Trinity Relocation Group is actually a broker company, not a carrier. But they advertise themselves as both. This is not the case. Again, Trinity Relocation Group is a Broker company. The actual carrier, Star USA had their own paper work forms for me to complete in addition to Trinity. So you're signing several forms on the actual day of the move from the carrier. The price also increased greatly. Star USA actually said I was taking up more cubic feet space on the truck and raised the price more than $700, which puts you in a bind, because at this point, all your items have been loaded on the truck and so you have to agree to the ridiculous rip-off charge. I was shocked. So the estimates that Trinity gives you are not real, doesn't even come close. Trinity is the middle-man, just the broker here. So you’re paying two companies and getting ripped off. Also note that it can take up to 30 days to receive your furniture. YES. 30 DAYS, ONE MONTH. That means you will be sleeping on the floor for a long time. My advice is to READ THE FINE PRINT OF THE ESTIMATE THAT TRINITY GIVES YOU CAREFULLY OVER AND OVER AGAIN. I waited for my items for two weeks. On the day my furniture arrived at the new location, the driver was nice, but he was alone doing all the work himself until two more helpers showed up a little later. This was not professional. The truck was also massive, huge, like a semi-truck. For people living in a small apartment complex, this is a huge problem, because the company will have charge more if they cannot reach the entrance of your building at a close distance. The driver got out the semi-truck and walked around the perimeter to see if the truck could fit. Luckily it did, with much room to spare. Some of my most attractive items went missing. These items got lost in transit. Why? Because the truck Star USA used to load my furniture was not that same truck that arrived at my new place. So your furniture is going to be moved probably over and over again and things will get lost. Then you’ll have to file an insurance claim and that takes a long time. The problems are endless. I do not recommend Trinity Relocation Group because there is too much uncertainty that comes from booking a move with them. The huge price increase just for adding a few items to the initial estimate and the fact that there is no set day and time to pick up or drop off your furniture is awful. Plus all the waiting for your items to arrive is just not worth it. Trinity makes its own business irrelevant. There is so much they don’t want to take responsibility for. I am NEVER using a broker company for any future move I make.