American Standard Moving & Storage Inc.

The worst company ever !!!! Don’t use them they will give you a quote and the day the movers get there they will try and charge you double ! I try to get in contact with them and the first person hung up on me after I explained what was going on and the second guy said he was going to call the mover and work it out but only to find out they blocked my number . So I made one payment and I can’t get in contact with them now

American Standard is NOT a moving company. They are a 'broker' who then hires out your move to one or two other companies. We had two. One took the items to storage in Chicago. 2nd company moved them 5 weeks later to Texas. Neither of them represented American Standard, so when you try to mention differing information that the salesman had told you, they know nothing about it... (another problem) My main objection to American Standard is that they are cleverly deceptive and NOT transparent with the information they give you. They don't explain that they are a broker, their way of estimating costs is very flawed, and they give you false information. One example: we specifically asked them "What will happen if all of our items won't fit in the truck you send?" They replied: "Don't worry about it, we'll just send another truck." In the end--we ended up paying 3 TIMES their original quote! But by then, we had no alternative--it was 5 days before the move, and then the day of the move. Too late to hire our own truck, or another company. Here are 4 specific things I disliked about their salesmen: 1) ORIGINAL BOOKING: They have you guess several months beforehand, how much you will be packing. Although we knew which furniture we were taking, there was no way we could accurately guess how many boxes (and what sizes ) we would end up with. The salesman said: "Oh don't worry about it--we always over estimate on the weight of the furniture--you'll be fine." His original estimate was $3670 and 5,009 LBs. (716 cubic ft.) 2) 5 DAYS BEFORE MOVE DATE--their company called me to get a FINAL count on our furniture and our boxes. By then we had 200 boxes, but our furniture was as before. Our price was now $7,700--more than DOUBLE., and 8838 Lbs. (1263 cubic ft.) 3) DAY OF THE MOVE: Once the crew arrived and had filled their 24' truck, there were still a number of leftover items that would NOT fit in it. They would NOT get us another truck, AND they now changed our charge to $9,700 based on a full truck weight (I don't recall the poundage, but 1850 cubic ft.). We were also stuck with the additional items and had to get on the phone the next morning and try to find a rental truck we could drive ourselves-which was an ADDITIONAL $1,500. Making our GRAND MOVING TOTAL: $11,200. (We also had to rent a platform to tow our 2nd car behind the rental truck--now that my husband would be driving the truck and not our car). 4) We DID have an additional 33 boxes more than we had had on Saturday--but that was because the American Standard salesman had told us that we could leave our drawers and cabinets full. The actual moving foreman on the day of the move, said 'No way!!" and made us repack all those items on the spot. Those additional boxes made their truck too full for the rest of our items! More false information American Standard had given us. INTERESTINGLY: When the second moving company delivered our items in Texas (from the Chicago storage center), their 24' truck was only 3/4 full, instead of completely full. Different folks had packed it this time, and made it fit much better! If that had happened on the day of the move, we wouldn't have had to rent an additional truck. We tried calling American Standard, that day, the next day, and several times thereafter, to see if they would kindly wave at least SOME of the additional charges. Although the original salesman said he would help us get back the last bump in fees, he never did, and the others I talked to in customer service were very hard-nosed about the final price. Nothing was changed. If all of the information had been correctly presented by our salesman (You might weigh a lot more than this--our estimates can be under, you can't leave your drawers and cabinets full, and we won't send you an extra truck if you're over) -we would NEVER have signed up with them. BEWARE!! Read more at: https://www.mymovingreviews.com/write-a-review/step-1

This company is not only a nightmare to work with (WORST customer service EVER) but they will not move your stuff while calling you names and making sure you feel like a complete idiot and a bad person. I was sold an incorrect move with incorrect dates, told that I would receive my property in 2 days and was later informed it would be 30 business days. I was not informed that my property would be on a truck and off the truck multiple times with many other items from other people's homes (during a pandemic no less). When I called customer service the woman was condescending, called me names, made me feel ignorant. I have NEVER in my life been spoken to or communicated with in such a horrible way, and I have a career in hospitality. This company said I was not "rich" enough for their help, after I paid my $2800 deposit. I will be reaching out to better business bureau since this company is in the business of scamming. WORST EXPERIENCE I HAVE EVER HAD.

This company misrepresented the services that would be provided and after receiving a very detailed inventory of our move over the phone the representative, Mitch, assured that our move would take place on 8/14/20. We were told that date would t be an issue and placed a deposit on the move of $5,250. Mitch stated this price was due to the short notice and we would pay the balance on the day of moving. They later called to confirm the move for the 14th. A couple hours later I received a call confirming for the 15th. I told them this was incorrect and the dispatcher made a huge deal of having to accommodate for the correct date of the 14th. I was changed from my previous time of 9am to 1pm. On the day of our move (14th) the movers called to confirm 1pm. Several hours later said it would be between 3–4 pm. A little after 4pm, a much smaller truck with 3 men showed up. We were supposed to have 4 movers, not 3. The truck was a Budget rental truck that I could have rented myself and they didn’t have any additional equipment to “wrap and pad” my furniture as I had been told was part of the service. It was also very obvious when they did the walk through that they were contractors and had not been given correct information. They said it would be additional money. They were not happy about needing to disassemble table and beds, again something that I was paying for. They also said that all drawers would need to be emptied of clothes and I had specifically asked Mitch and the person that confirmed our move of clothes could be left in the drawers and was told yes. So a move for a 4 bed 2 bath house, shed contents, which I specifically went through at length and made sure that Mitch understood it contained a garden tub, dishwasher, and double vanity for our new house, and 12 boxes of brick facade was originally quoted as $7750. This was a large move and I agreed to a large price. The movers arrive and want more money. I sent them away after arguing in the phone with American Standard and telling them this was unacceptable. I refused to give them one more dollar or to pay any remaining balance. They refused to refund any of my hefty deposit. Plus we had to rent trucks and move ourselves. Do not use this company! It is a bait and switch. Not only do they take advantage of the customer, they take advantage of smaller movers that they contract the jobs out to.

SCAM! “DAVID MILLER” VERBALLY ASSAULTED ME WHEN I CALLED TO CANCEL MY DEPOSIT. HORRIBLE PEOPLE, CORPORATE OFFICE/ MANAGEMENT DOESNT EXIST. THIS IS NOT A LEGIT COMPANY, JUST A BUNCH OF DISRESPECTFUL CRUMBS TRYING TO SCAM PEOPLE!!