Mover Van Lines

To start, the movers arrived 36 hours late to pick up our stuff. We were scheduled as an 8am pickup the first day but at 4pm received a call stating another move was taking longer than expected and they needed to push to the next day. We were promised a discount to the overall move as this required us to move a hotel reservation (we have not seen any discount) and were assured they would arrive first thing the next day as it was the final day of our lease. The following day required 5-6 phone calls before the movers finally arrived around 5pm. Immediately upon arrival, one of the movers asked to use our bathroom, leaving a huge mess for us to clean up, while the other spent every moment he could flirting and making unwanted advances whenever my significant other was out of the room. We had been told in preparation to leave all large items assembled and the movers would take care of disassembly and packing, however in order to do this they had to borrow our tools and did the bare minimum when taking out screws/pegs resulting in horrible damage to many of our items. They applied packing tape directly onto items, both metal and wood, resulting in hours of tape removal from some items and irreversible damage to others. When moving our packed bins down to the truck one of the movers dropped one from a substantial height spilling our things everywhere and proceeded to just shrug and say “if we break something we’ll replace it”. Both men asked for water, during a pandemic, and got annoyed when we did not have cups to provide it to them; while they were moving all of our stuff into their truck. We had also been told by the coordinators that we would be able to pay using Zelle but when it came time to pay the movers they would only accept a check or credit card and as we had packed our checks we were forced to pay the extra credit card fee. While our items were at their warehouse waiting to be sent out to us, they managed to misplace our three seater couch, part of a large metal desk, a large cat tree, and the tops/light bulbs for our lamps for weeks before eventually finding most of the items about to be sent out with a different shipment. While calling to determine the whereabouts of our lost items, we were informed that the two movers had already been fired for incompetence both with our move and others. When we did finally receive all our things, everything that we did not pack ourselves was broken. Our kitchen table has a huge crack in the base that makes it unusable, the base of our bed is all scratched up, the entertainment center has pegs completely blown through and others bent whiles some pieces were completely shattered, our side tables are warped, the base of the cat tree is snapped, the base of the metal desk has welds snapped off, and the internal frame of the couch is detached on one side. When we filed a claim for the broken items they refuse to give us anything for the couch as we cannot prove that the damage was caused by the movers and our petition of gross neglect of our things was rejected as we “willingly” gave our items to the movers. Overall we are very upset with this entire process and do not recommend anyone use this service.

We have Movers Van line move our merchandise from Las Vegas warehouse to NC. The driver was rude and demanded cash or money order from post office. After some time we got cash and paid them. After they moved everything in and left we seen the damage done to our furniture and boxes of dishes. Couch had 2 holes in the corners, water stain on the arm, large foot print ion the back. dining table, end table TV cabinet was chipped. Large screen TV broke. After turning this into insurance we was offered $66. We have well over $4,000 in damage. They have not done anything about it.

Horrible experience! Don't waste your time or money with this company. Especially if you care about the condition of your things or expect to get them delivered at all. They basically claim no liability for their actions, even if you pay for the full service package and they pack everything themselves. I will never do business with them again.

I made the worst mistake by choosing this company. Moving from coast to coast I expected some broken dishes but not ALL of my furniture including missing crucial pieces like back boards and cracked head boards. First of all, don’t let them lie to you, they use only contractors not employees from their company. Second, they increase the price while in transit. Third, delivery dates are off by almost a week. And finally, when you call to say you have missing items or broken furniture they direct you to a website and ask you to call all the drivers you can to look for your items. Don’t use this company unless you plan to buy all new furniture like I had too.

Do not use this company unless you hate your furniture. The damaged every large piece that we have. The tv was completely inoperable. Every corner of the tables and desk were smashed. With having to replace every thing the move is going to cost more then $20,000. The lady who answered the phone when we were trying to get our stuff delivered was rude and disrespectful. Go with someone else.