Jackson Movers

This move was the stuff of nightmares. Literally, everything you hear about going wrong (and more) in a long-distance move occurred during our experience with this company: from unexpected costly surprises, fictional delivery dates, and damaged furniture, to furniture being held hostage by the drivers… it was truly remarkable. Let me start by saying that I do not fully blame the drivers for the things that occurred. From what we saw, they were tasked with the impossible feat of trying to be held accountable for wild overpromises. I realized they were just trying to do a job. Let’s go step-by-step: 1. The drivers show up at the origin address in Texas and advise that the amount of furniture designated to go on the truck exceeds the allotted cubic feet. There is no word for this other than humorous because we had been painstakingly detailed with our inventory list and even eliminated several large items (including a large dining table and 8 large dining chairs) since the original quote of $4700 was provided by the sales representative. “I have generously padded the cubic feet, so there is nothing to worry about,” the rep assured me, “If anything, you will get money back in the end.” Fyi, the original estimate was for 604 cf, but the drivers then advised that it was going to be 765 cf. With our backs against the wall, we relented and agreed to proceed with an additional $720. After the truck had been completely loaded, the driver then said the total was even more than 765 cf, but he wasn’t going to charge us for the additional. How kind. 2. Days prior to the pick-up, I had reached out to customer service and indicated that we would be swapping out a push mower with a riding mower. I was assured (in writing) that this would not make any difference in the quote, and this can be worked out with the drivers upon their arrival. Spoiler alert: this absolutely made a difference and was not worked out with the drivers. They said that a riding mower would be considered a “bulk item” and would make a substantial difference in the price. The riding mower sadly did not make the cut. 3. Now we’re on our way. The date is 5/4. The furniture is wrapped up tight (which I will credit the drivers here; they did an excellent job blanket-wrapping the furniture). We’ve got everything loaded on the truck, and we’ve hit the open road. At this point, the only indication of a delivery date we’ve been given was 1 day after the pick-up. This is the date the driver listed on our contract. He let us know it would be later than this... but absolutely no other information than that. Still, we’re feeling optimistic, excited, and ready for what’s next! What idiots we are. 4. Days pass and we are offered no information about the whereabouts nor the estimated delivery of the furniture. I am unable to call to inquire because Jackson’s office is closed on Saturday and Sunday, and the furniture was picked up on a Thursday. Monday rolls around, and I call, I’m told that our furniture is in the “waiting to be loaded” status, as a shuttle picked up the furniture from the origin and it would be transferred to a semi for the long haul. I’m given no indication of how long we will be in the “waiting to be loaded” status, but I’m given a survey to complete regarding the delivery. One of the questions reads, “On delivery, do we have accessibility to a TRACTOR-TRAILER-TRUCK? (54ft truck size)” to this, I answer, “Yes, we have very wide streets in our neighborhood. This should not be an issue.” I received the response, “Thank you very much for giving us all this information, at this moment we will send everything to the company, and by email we will send you the instructions for you to track your shipment.” Nothing further. 5. Weeks pass, after several phone calls to the dispatch line with no new information, finally I receive an email from David C., “We are excited to inform you that your shipment is en route.” Hot damn! I called dispatch again, feeling hopeful. They inform me that they will call the driver for the delivery window and then call me back. (I’ve heard this twice before with no callback, but this time I’m feeling optimistic). THEY CALL BACK! “Between May 18th and May 19th,” they tell me, “the truck will arrive and the driver will call 1-2 days in advance to confirm.” 6. May 18th rolls around… still no call from the driver. I call dispatch again. They advise that now, the truck will not arrive until Monday, May 22nd. I’ll believe it when I see it. 7. May 20th… I receive a hasty call from one of the drivers saying that they will be arriving early on Sunday, May 21st! Only 17 short days from the original pick-up which you might describe as covered-wagon timing! No less, we’re excited by the news. But wait! The fun continues, he explains that we will need to pay an additional $800 for a shuttle fee, as they are not authorized to drive the semi into the state of New York. “But why is that?” I asked, “I completed the survey you all sent and indicated there would be no issue with a semi-truck entering the neighborhood.” He then exclaimed, “we do not drive trucks this size into New York at all because of small streets and parkways…” making it sound like a company policy. Why has this not been mentioned before, you ask? I asked the same thing. I replied, “The delivery address has always been New York. It has not changed. Why is this the first I am hearing of this?” lots of back-and-forth, then the kicker… he says, “Do you want your stuff? You can either come to New Jersey and get it, or you can pay the shuttle fee.” Once again, my hands are tied as we now have a hostage furniture situation, and I relent. Now, the total has climbed to… drumroll… $6,300. 8. The delivery day has arrived!! Finally, the drivers pull up to our location in…. a…. U-HAUL! A 15-foot U-Haul, no less. What is the absolute maximum cubic feet you can fit in a 15-foot U-Haul, you ask? It is 764 cubic feet. But how might this be possible? Our load exceeds 765! And when the truck is opened, it doesn’t even look full! It must be magic. 9. Fortunately, all said and done, the furniture was in fine condition with the exception of a few damages, but the drivers did a fine job of unloading. Moral of the story, do not make the same mistake I did in hiring this company. The reviews speak volumes. There are much better companies out there. I would not recommend this company to anyone.

This company have brokers to do their hunting for people who are looking for moving companies. They took advantage of us quoted us one price that double the price on us along with that they broke some of our belonging. Then some of our belonging they broke down they refuse to put back together. Their agent that works for them told us they would put all our furniture back together even if it was broken down by another movers that was not the case. Bait and switch is what they do and there is no one to step up and say yes I told them that lets fix it. Do not use them... Also if you have a broker who do not tell you they are a broker for moving companies ask them if they are brokers. They may contract you out to Jackson Movers . Do no go with them. Very bad nightmare we are trying to wake up from.

They were trustworthy and simple to work with from beginning to end

They handled an elevator snag at the new building very professionally. I would call them again.

Extra props to the guys for helping figure out how to get the couch we were disposing of through our tight stairwell.