Grace & Mercy Moving

About Reviews Costs License Rhonda Hetrick Jan 27, 2024 Local move from West Palm Beach, FL to North Palm Beach, FL Horrible I spoke to Jason several times and booked my move. He was sending two guys and a large truck. I was moving a two bedroom two bath apartment. I paid for a large truck and two movers. My move was supposed to be packed and delivered in 2 hours. It was a 2-hour job. On moving day, he showed up an hour and a half late by himself. He said that the other mover was coming in a few minutes.He didn't bring a big truck, he brought a small box truck. We got in a huge argument, I told him that I paid for a two bedroom two bathroom move, large truck and two movers for a 2-hour move. He argued that I did not. And I had it all written down. He said if I didn't like the current situation that he would just leave. Well obviously that wasn't going to work. I told him that my furniture would not be able to fit into that small truck and he said he would make two trips if it was necessary. He moved my entire apartment by himself. I don't think another mover was ever coming. I told him I was calling Jason. Apparently I figured out afterwards that HE WAS Jason. He filled up the truck with my living room furniture, dining room furniture and part of the kitchen and that took half a day. When he was almost filling up the truck, I drove to my new apartment. And waited for him to deliver the furniture. He delivered it and tried to dump it all in my dining room which is right by the front door. I told him that each piece needs to go in the room it belongs in the boxes are all labeled. He was not happy. He banged up walls, dented furniture and then left for the second load. Within 2 hours, he was back with two other guys but they were obviously not movers. They helped him and they were super nice. Before he unloaded the truck with the second load, he wanted more money or he was going to keep my stuff. So I had to give him more money. The next day I had to go to my old apartment to vacuum and clean it up . He left a bunch of stuff after I specifically asked him if he got everything. This guy rips people off. I'm a single female and disabled. He completely took advantage of me. Don't believe the good reviews. Most likely they are his friends.

We hired this company Grace and Mercy back on September 26, 2022 to do our move. 1st they arrived LATE.. ( bad sign ) secondly Jason, the head guy told me that there will be. Secondary truck to help out ( the secondary truck never arrived. He lied ) third. Very unprepared with no kind of protection to our furniture. The only thing he had was shrink wrap ( another bad sign ). During the move he damage LOTS of my furniture. King bed wood frame was chipped for two different places. Broken vase, broke Liqour cabinet, destroyed my BBQ cover... when I text him about the damages he ignored my txt messages. Horrible experience with Grace and Mercy. Don’t let the name fool you.