Flashvanlines.com

Worst moving company. They cancelled on me twice and did not call to let me know until 1-2 hours after promised pick up times. They never returned my phone calls and stole my deposit of $785. Reported them to BBB and I will sue. Don’t make my mistake.

I hired this company not knowing they were a moving broker. They gave us a binding estimate and took an inventory of our items. We actually ended up being well under the inventory, as we decided not to take our sofa. They hired American Home Relocation to handle the move of our belongings. The movers came on 9/11/2021 and delivery was scheduled for 9/18/2021. It is 10/1/2021 and we still don't have an ETA for our belongings. When the movers arrived, they told us that FVL severely underquoted us and we had much more in cubic square feet (despite being under inventory) than they had room for in their van. They ended up only taking about 2/3, leaving us to come up with a way to ship our remaining items right before our move. I called customer service the day of and Gina kept saying she was losing signal and couldn't take our calls.Themovers were two males (I am a female) and one of the movers told me that the second mover had made comments suggesting that he wanted to do sexual acts with me. Of course I was terrified after hearing that and sent texts to my friends that I was in danger and one of them came over. I called Monday to request a resolution in the form of at least a partial deposit refund as the service that they agreed to provide in the binding estimate was not met- our things had not been picked and we were under the quoted inventory. I also expressed to them that I was terrified for my safety that day. Customer service was helpful until I requested a resolution. I was then sent to Ray who promised to call me back with a resolution but I haven't heard back from him in weeks. Last time I tried calling him, my calls went straight to voice-mail. Today, it has been three weeks since pickup and I still have heard no word as to when to expect my things. I'm extremely disappointed

I scheduled this company for an out of state relocation. I did so about a month before the move. The day they were supposed to show up I called several times asking when to expect the movers and they didn’t answer. I left several voicemails. When I did finally get to talk to someone they said they were having technical difficulties and I’d be contacted soon. I did finally get a text saying they would try to be there tomorrow (Friday) but may not until Saturday. We were given the number to the manager to speak with. He was very unpleasant on the phone and it was already a frustrating situation as we were supposed to be at our destination by this point. We ended up moving ourselves. While trying to get the refund the manager was extremely rude. This was extremely disappointing as we signed a contract for a service to be provided we never received. We will never schedule a move with them again. Save yourself the hassle and disappointment. **edit** I would like to clarify for those reading this. They had no problems calling me to schedule, but they never returned calls when we were supposed to be moved. We never received a call back to be updated on the situation even after being told multiple times they would call us back. I only got one text about the fact they would be delayed. Anytime we would call for an update they were rude about us calling even though we only wanted information of what was happening seeing as we weren’t getting any. It was made very clear that there was a date we needed to be moved by. There were additional fees because the move was delayed we were not compensated for. Due to the lack of communication and the disrespect we have received during phone calls, this company absolutely does not deserve the 5 star reviews it has. ** second edit ** I was told we would be getting a refund of the deposit. It was said it would take 5-7 days. It’s been almost 2 weeks and I still don’t have the deposit let alone any other compensation they replied saying they offered.

Flash van lines gave me the necessary information I needed to make the correct decision on all my moving needs.

Very good experience from start to finish and at a reasonable price. The two men doing the removal were polite and efficient, and overall it was a good experience. I would use them again and would highly recommend them to family friends; thank you so much also for being so prompt.