First United Moving & Storage

This company has misleading practices. My costs have been doubled since my initial estimate. I anticipated some increases for the final move once my load was updated, however, upon arrival, the company that picked up my items informed me that my items which were all accounted for were "larger" than normal furniture and increased my costs significantly onsite. This is an out of state move and customer service was closed. The truck did not have enough room to fit my items, so the workers had to leave their tools at my apartment home and return the following day. My items are not scheduled to arrive until this upcoming weekend and I still have no idea as to where they are being stored and why my transport has been delayed by a week. This has forced me to spend a substantial amount of money to make my apartment home livable for the week. I also have two pets which further contributes to my frustration. Although I have practiced patience in attempting to secure additional information, the customer service representative(s) have been curt and unreasonable. For example, a customer service agent hung up the phone as I was talking with her yesterday about requesting a copy of my original estimate. When I called a second time she ignored the call. I called again from an alternate number and she immediately picked up and provided me with the information I was inquiring about. I don't understand why this representative had an edge to her attitude when I called and spoke with her as calmly and respectfully as I could in order to obtain the information I needed to file a report. Not once did I raise my voice or use profanity. I kindly asked her if she could be kind and understanding as I have moved to an unfamiliar place and I am sleeping, working, and doing homework on my floor because it is too expensive to continue to stay in a pet-friendly hotel for an entire week in addition to the time I stayed in the hotel for my move down here. As of today, I have still not received a response from a manager regarding my concerns. I sent a subsequent e-mail this morning. I will encourage you to seek professional moving services with another company that values honesty, integrity, fair pricing, and delivers on their promise. I am an extremely patient, kind, and reasonable person. Please heed my warning.

Do not move with First United Moving! Do NOT trust Ryan Franklin. He will tell you whatever you want to hear to get you to sign the contract, and then screw you over in every possible way. Ryan told me, in writing, that if I paid extra, they would guarantee a delivery date of June 3rd. Come June 3rd, my stuff was still in a warehouse in California (I moved to NYC.) To make matters worse, once Ryan got my money, I never heard from him. The customer care women quit, and the others continued to tell me they couldn’t help. I was not informed that the insurance package was awful, and I only got back 6% of the value of my lost items – which I’m told are still sitting the warehouse in SF. Pick any other company and you’ll have a better experience.

These guys are awesome! Were able to get me two guys out within an hour and were very conscience and took good care of the furniture. Will use them again in a heartbeat. Very reason..

Thank you so much for making it a smooth process. Thanks for making something so stressful - stressless! Customer service team was also a treat to talk to. An overall great experience. Thank you so much! Definitely would recommend.

A friend of mine recommended these guys. They are incredibly nice, polite, efficient... They did a great job, by moving us in one single day without any issues. I don't have even one complaint. I am so glad I found them