Emerald Moving Logistics

First off I’d like to say how funny it is to see all these fake reviews with one or two words and then all the bad reviews have paragraphs. These people are pathetic. I was given a quote of 5500 and told that I would have the entire truck. they listed a certain amount of cubic feet on the contract and I didn’t know how many cubic feet were in a truck and just took their word for it. It turns out I was only given about a third of the truck and paid close to 18,000 to have everything moved. They got me. I just hope other people are a little smarter than read the reviews.

One of the easiest movies I’ve ever done thank you emerald

They deserve a ZERO. The initial quote was literally Half of what I was charged. The initial contact who gets your "deposit" and signature on move was sleazy and was more like a used car sales person just to get the order and signature. The movers came to pick my things up and wouldn't start moving into Van until I agreed to pay double the quote. They said it was misquoted and the load was larger than expected. They have you hostage. Had to fight with main office. The movers didn't speak English very well (or they alleged). There are 3 different companies involved in moving your things. At drop off, they wouldn't accept a cashiers ck payable to Emerald because movers are a different company with a different name. They needed my signature again to be able to accept the ck and needed to go to Staples at 7 at night to get paperwork. Couldn't back out of driveway with the load, so unloaded my things in driveway (poor parking job), then still couldn't get out of drive to get paperwork so brought things inside. Long story longer, they got stuck in driveway because they miscalculated the slope of driveway. The movers were very unprofessional and not a part of the Emerald company. They must outsource their movers to any jokers who are available to pick things up. They dropped and broke my office desk. Not reputable at all. BEWARE!!!

WORST COMPANY EVER. To give us our initial estimate they said to just give them a rough estimate of things in our house, especially large items and then for anything additional we would be charged $3.70 per cubic foot when we did the final inventory call 3 days before the move. I had packed most of our stuff about a month before and called to update the inventory and they said to wait until the inventory call three days before. I also asked to know what company would possibly be moving us since I had found out AFTER the deposit that it wasn’t them (contrary to what the rep said initially) and they refused to provide that information. On the inventory call three days before our move went from $2800 to $9100. Our cubic feet had gone up and for small items they basically said it had doubled but they didn’t just charge us $3.70 per cubic foot, they added a $500 fee for changing the inventory and changed their estimate fee from $1600 to $3600. So they added over $2500 just in fees. I think they try to trap people into going with them because it’s too late by making you wait to give an updated inventory until three days before the move so you won’t have other options. We ended up canceling, received no refund/partial refund on our deposit and were treated extremely unprofessionally. Now we’re using a u-haul because we have no other options. Choose any other moving company!!

I wish there was a 0 for this scale or negative because this company is such a SCAM. I was quoted under 1500 for the things i wanted to move which wasnt alot. I had mostly boxes then a couple big things to bring. The day of the move comes and its not even emerald moving that comes its a different moving company. I show the mover the thigns that needed to go and he insisted it wouldnt fit without me paying another $700 for another section of the empty truck. As it was a sunday (A day after they were supposed to arrive and pick up the stuff) noone was in the office for me to call so i ended up having to leave HALF of my stuff behind and only bringing a chair a table my tv and my tv stand and boxes. i packed the rest of the small stuff that i COULD pack into my car including another tv and more boxes. was charged an additional 200 for a stair fee that was never brought up by emerald moving which i found out i was going to be charged for again when they unloaded if there were stairs. They also said my office desk since the top was tempered glass they would've charged me a GLASS fee for that and the only reason they didnt charge me it for the tv was because i had gone and gotten moving boxes. I called to complain after arriving in my apartment and was advised "we see you opted to leave your stuff instead of paying the additional amount". The very NEXT day the lady had said called saying something along the lines of "We see you didnt pay your deposit when the truck picked up your stuff you'll owe another $500 on top of what you still have left to pay (as i had paid half of it when they picked up my stuff plus the 200 stair fee) I was floored. I asked how much in total i would have to pay and she said another $1200. I didnt have $1200 and wasnt thinking straight so told them to post pone my drop off till the weekend and they advised me they would let the truck know that saturday would be the earliest that i could have the drop off. Saturday came and went and waited another full week before the truck showed up. The mover didnt help unload anything but my chair and that way i didnt have to pay the stair fee i paid what was owed and he didnt setup anything my tv was left in the box my tv stand was never set up. Unpacking everything myself i was saddened to discover my 86" samsung 8k tv had been smashed. my tv stand was beat up and my crockpot was smashed. I just submitted a claim through a 3rd party company and for everything it looks like since i wasnt offerered any insurance im getting $70 back from them. I will NEVER use this company again and will advise everyone i know to avoid them at all cost.