They lie and scam their customers.
Firstly I had a quote which I accepted and was told multiple times that I was under the delivery minimum. When the movers turned up their trick is to call the office to make up extra charges to get you to pay because at that point you have no choice as you have already paid for the whole move and you need to move out.
So upon pick up which they were 5 hours late for, they tried to charge me an extra $260, I called Ana and she said it was for my headboard that I didn’t put on the inventory. First lie because the inventory I have on email from them says ‘bed including mattress’. After realizing they were wrong and they couldn’t con me on this because it’s in writing, they then made up another $102 charge when I even took less items than was on my original inventory - I minused a dresser which is a large item. Knowing that I had to move out that day I had to pay the $102.
Then when they came to drop my stuff off they then charged me another $100 to carry my stuff down the hallway to my apartment. I arranged it so that they can park directly outside and the elevator was literally as you enter the building.
The worst part of this was they told me they had delivered all of my belongings, another lie. When I asked where my $300 mirror was the driver told me it was broken and still in the van. He then showed me a text from Vlad at Dumbo movers advising him not to tell me that my property had been broken. They were basically hoping that I hadn’t realized, so they were not going to tell me until I asked where it was. The video clearly showed that they had not properly packed it so it was due to their negligence.
When I claimed for compensation, they offered me $100 on the proviso that I wouldn’t write any negative comments on social media, so basically bribery. This was not even a third of what my property was worth and they said basically they were doing me a favor because they should only be paying me 60 cents per lb of my damaged property which I understand was in the contract. I then spoke to their claims manager Anthony who had the worst attitude ever and literally screamed at me throughout the whole conversation. When I said I would take this to court if they didn’t offer me satisfactory compensation he accused me of extortion.
This company is an absolute joke, due your due diligence and go with a reputable company that wouldn’t take advantage of people during a stressful time. It’s a real shame that you treat customers this way.