I hired and paid this company over $2k to pack and move everything in my apartment to a new location. I live in a one bedroom apartment so they were instructed to pack up the bedroom, bathroom, kitchen, living room and one closet. These items were getting loaded into a POD to be shipped to Florida. They did not pack up anything from the bathroom, anything from the closet, most of the kitchen and much of the living room, and left a huge mess everywhere with drinks cans and gloves. When I called to report this issue, they tried to blame my super, who was on site during the move. I have texts from the super showing that he tried to contact the movers to let them know about the items they left behind and they would not respond to him. They also decided to charge me hundreds of dollars extra after the move for additional items, however, they clearly did not move these items. Some of the items I was charged extra for include a rug they left behind (which I sent them pictures of to prove they did not move it) and a headboard that I do not own. The company refuses to do anything to resolve this issue or refund me any portion and so now I am faced with having to hire another mover. Their entire customer support team instead of apologizing, refunding me or doing anything to help fix the issue, is rude, combative and tries to blame everyone else. This is a company that will lie to you to sell a product, trap you into paying for more once they have your belongings, and then will be rude to you once they have your money, regardless of the circumstance. Stay away.
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11 reviews for Dumbo Moving and Storage NYC
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Alison Thornsberry5 months agoMove cost: $2000Start state: New YorkEnd state: New York
sachin inman1 year ago
Worst moving company. Go with Sach's mover the best moving company that's reliable.Move cost: $1800Start state: New YorkEnd state: New York
Kara Ramlogan1 year ago
They lie and scam their customers.
Firstly I had a quote which I accepted and was told multiple times that I was under the delivery minimum. When the movers turned up their trick is to call the office to make up extra charges to get you to pay because at that point you have no choice as you have already paid for the whole move and you need to move out.
So upon pick up which they were 5 hours late for, they tried to charge me an extra $260, I called Ana and she said it was for my headboard that I didn’t put on the inventory. First lie because the inventory I have on email from them says ‘bed including mattress’. After realizing they were wrong and they couldn’t con me on this because it’s in writing, they then made up another $102 charge when I even took less items than was on my original inventory - I minused a dresser which is a large item. Knowing that I had to move out that day I had to pay the $102.
Then when they came to drop my stuff off they then charged me another $100 to carry my stuff down the hallway to my apartment. I arranged it so that they can park directly outside and the elevator was literally as you enter the building.
The worst part of this was they told me they had delivered all of my belongings, another lie. When I asked where my $300 mirror was the driver told me it was broken and still in the van. He then showed me a text from Vlad at Dumbo movers advising him not to tell me that my property had been broken. They were basically hoping that I hadn’t realized, so they were not going to tell me until I asked where it was. The video clearly showed that they had not properly packed it so it was due to their negligence.
When I claimed for compensation, they offered me $100 on the proviso that I wouldn’t write any negative comments on social media, so basically bribery. This was not even a third of what my property was worth and they said basically they were doing me a favor because they should only be paying me 60 cents per lb of my damaged property which I understand was in the contract. I then spoke to their claims manager Anthony who had the worst attitude ever and literally screamed at me throughout the whole conversation. When I said I would take this to court if they didn’t offer me satisfactory compensation he accused me of extortion.
This company is an absolute joke, due your due diligence and go with a reputable company that wouldn’t take advantage of people during a stressful time. It’s a real shame that you treat customers this way.Move cost: $1052Start state: New YorkEnd state: Florida
Sherlyn Sam2 years ago
My move with Dumbo moving and storage was a complete success. To be honest, I wasn't expecting that level of professionalism and commitment. What was supposed to be an extremely stressful day they turned into a seamless experience. Their friendly attitude was also impressive. I didn't have to lift a finger as they took care of all the logistics of the move. My belongings were delivered intact, without a single scratch. I knew that my items would be safe with them. I read a lot of positive moving testimonials about them and I will be happy to share my experience with other people. Everyone's entitled to a quality moving service!Move cost: $395Start state: New JerseyEnd state: New Jersey
Julie Jacobson2 years ago
Dumbo moving and storage worked very hard to get the job done within the agreed time-frame. I would recommend hiring them to help you either with a commercial or household move. I had a perfect team on my moving day and there’s nothing I can complain about in this case. All my concerns and suggestions were taken into account and they did everything following my specific instructions. Nothing was damaged, stolen or misplaced as they put all of my boxes exactly where they belonged. The gentlemen involved in the move were very respectful and attentive to detail. Dumbo moving and storage provided an unforgettable moving experience.Move cost: $650Start state:End state:
Danielle Most2 years ago
I had an initially great experience with Dumbo! I moved out of my apt on 12/31, and they easily arranged storage and a move to my new place, since it wouldn't be ready till 1/4. I requested the same truck that moved me out (Truck 23) because they were great. A different truck arrived on 1/4 (Truck 21). When we were just about done with the move, I noticed a section of my closet wasn't right, and I asked the mover about it and he told me that I was correct and one of my wardrobe boxes (box 32) was missing, and that they would go to the storage unit and find it. I tipped both movers generously, and signed the paperwork, but noted prominently and multiple times that I was missing said wardrobe box. I spoke with the company and they assured they would look for it, and if they could not locate it, that I would be compensated. Fast forward and they say my box has not been found, and went back on their initial statement and now say that the box was delivered with my move and was never actually lost, and offered me $50 for the inconvenience. The knobs for my nightstand are also in that box, so I have an unusable nightstand and thousands of dollars worth of clothes missing. They have not contacted me and refuse to call, will only communicate through e-mail in broken English. This is completely unacceptable and they will be hearing from a professional on my behalf.Move cost: $490Start state:End state:
Crystal Minor2 years ago
I am so happy with the work Dumbo Moving & Storage did for me! They made everything go smoothly and stress free! Everyone I spoke to was always willing to assist me and answer any questions I had. The movers as well as the office staff was always cheerful and helpful. I would recommend them as well as use them again in the future.Move cost: $4025Start state:End state:
michael Gad2 years ago
A bunch of criminals!!!! DO NOT USE dumbo!! They broke my 75" Samsung $2,800 TV. When they removed my TV from the box after the move it was dropped obviously several times. Look the the pictures my TV is completely ruined. Dumbo claims they are not liable for their movers breaking my TV. Now i am out of $2,800. Learn from my unfortunate mistake DO NOT USE DUMBOMove cost: $1000Start state:End state:
Aubree Newman2 years ago
Overall, if you want an great professional company that will make sure your items are well taken care of Dumbo Moving & Storage is for you. Trust me. If they give you the move that they gave me, you will be overjoyed. If, by chance, I do move in the future, I will be using them again, no question. Dumbo was hands down the top mover. Came on pick up and delivery on time. They also worked efficiently throughout the whole process. Would recommend them to anyone looking for a good mover.Move cost: $7600Start state:End state:
Jan Avery2 years ago
We appreciate Dumbo Moving & Storage and all of the effort that they put into our move. They also helped my friends mom move from an assisted living facility. They gave our family a discount since we were using two different moves. They did a great job with both. Neither of us had any issues or complaints and would certainly recommend Dumbo Moving to all friends and family. We felt as if they were taking a special interest in our move, especially Joe (I think that is his name)Move cost: $3400Start state:End state:
Jonathan Barker2 years ago
Dumbo Moving & Storage is definitely the company to go to if you are interested in hiring a moving company that will not screw it up. They stayed on top of everything, always got back to me in a timely manner, answered every question I had. They were very respectful with my belongings when moving them. If I were to move again this would be the company I'd choose Dumbo Moving & Storage. It was extremely important to me that they kept up with my time line and they did just that. I was not so much worried about the price, but like so many other people in my company, nothing changed. I was very precise about everything I had and exactly what I wanted done. I don't know if that came into play with not having a price jump, but I would assume it helped!Move cost: $8560Start state:End state: