Cross State Vanlines LLC

WHAT A RIP OFF! The entire process after the initial quote was frustrating. The WORST customer service. My move was in July 2021 The initial quote from Cross State Vanlines was for $15,000 total ($5550 down payment to Cross State Vanlines) and I had expected to pay the remainder to Cross State Vanlines when they came to pick up my household items. To my surprise, a company called AMM Trucking came instead. Apparently, they were contracted by Cross State to make the pickup and delivery. This was surprise #1. Surprises #2 and #3 came after AMM Trucking had 90% of my stuff loaded onto the moving truck. I was informed that the amount owed to AMM Trucking was $26072 (half at pickup and half at delivery), not the remaining $9450 per the Cross State Movers estimate. Also, that the $5550 paid to Cross State Movers did not count towards the amount owed to AMM Trucking. Total moving costs were $31622 ($5550 paid to Cross State Vanlines and $26072 to AMM Trucking). Cross State Vanlines would only answer emails regarding the delivery scheduling of my items. They would not answer phone calls or emails (emails concerning dollar amounts). Right before AMM Trucking delivered, I received a call from their headquarters (somewhere in NJ) that the final payment had to be in cash or USPS money orders. Apparently, they have had customers cancel payment on credit cards and checks. What a surprise…(not) When house hold goods were delivered, I was shocked at the condition of many of the items. Furniture torn and broken. Boxes looking like they were thrown (crushed and torn). Furniture dented and scratched. Glass items that were packed in bubble wrap broken. I was told by the lead mover to photograph everything damaged and send to Cross State Movers for a claim. This is where Cross State Movers seemed to disappear. I emailed the pictures and list several times and called many times, but never a response.

They subcontracted our move to another company that won't deliver our items. We were told that we would have our items in SC on July 22, 2021 and now its Sept. 25, 2021 and we don't have our items and we can't get the other company to return our calls or texts. When I contacted Cross State Vanlines about it, they told me we would get our items in 2 weeks, NO ITEMS! They seem like they have some sort of scam going on.

Do not do business with this company. They take advantage of people in desperation, will get quite a bit of deposit money from you, not provide the service agreed to and will not return any of the deposit money. Their agreement is written in such a way that anything they do will be considered legal. Don’t fall for the nice talking person you first encounter. Read their agreement thoroughly, read all the reviews you can find on the internet, take your time in deciding before giving any amount of $. The Better Business Bureau now has given them a rating of F. Before giving bad reviews and before filing complaints I wrote to the owner and to the billing department. I received no responses.

This has been the worst moving experience imaginable (hopefully we'll get our stuff... Not sure we will!). First with the high pressure initial sales call where I knew I didn't have everything listed, but they said I could call back in a couple days and update it, but if I didn't sign right then, they might not have a truck for me (lie number one, they don't have any trucks, they hire out the actual move). Then they never take my call to add stuff to find my final price until 3 days before for the quality assurance call. At that point my rate DOUBLES and the dude won't even give me an hour to explore my options. He tells me (lie number 2) that the truck is in NM and he needs to send it now. When the movers show up (on the last day possible without enough people for the job and jumping the price a little more and then proceeding to take 3 days to do the job, {after the house has closed} and doing a terrible job {not marking boxes, just throwing into boxes, rushing}, who knows if we'll ever see our stuff) they tell me they are a local moving company, there is no NM truck. Then qa guy tells me it is industry standard to wait until the last second (when you literally have no choice) to get the final quote (also a lie according to the movers that came). Then I call their customer service line and she basically calls me a liar. Do not use them whatever you do! Cheaper, better and more control to get your own truck space on something like upack and then hire movers from Craigslist or u haul or something. If you're looking into them, you've been warned!