Cross Country Moving Company

These reviews are fake and this company is full of dishonest crooks. They come off very nice when they are trying to sell you - don't be fooled by the act. I was quoted a price, and on the day of my move I was told I had to pay over a thousand dollars more than I what I was quoted. When I called them to clarify they blamed me (somehow) for the inaccurate price. If you want dishonest salespeople and to be ripped off, use this company. Otherwise use a trusted national mover.

Very smooth long distance move from Florida to Texas. The crew worked hard, packed everything securely, and made sure all our items arrived safely. Really appreciated how organized and reliable they were.

Had a great experience with cross country movers, handled our belongings with care, and delivered everything on time without any issues. Communication was clear throughout, and there were no hidden fees. Highly recommend for a smooth and stress-free move.

Deceptive Move Broker- DO NOT HIRE They claim to be a CARRIER ONLY registered under (US DOT 2626333). Which on paper they are. The thing to know about the moving industry it was literally called the wild wild west by one of the countless sales representatives we spoke to. Our experience (with Cross Country Moving Company) was with a sales rep calling himself Matthew Chevalier which we now suspect to be an alias. We were told in no uncertain terms that our move would be handled by professional movers that were under the direct employ of cross country movers and not brokered out to the lowest bidder (as often happens with move brokers). Matthew even told us that Cross Country Moving Company is not registered as a Move Broker which is correct (google the DOT number). The day before our shipment was to be picked up I got a call from an entirely different moving company, (that we had no prior dealings with) with their own dot number that confirmed that they had been hired by Cross Country to pick up our house hold goods. I looked up this new mover who had user reviews just shy of horrifying and realized we had been lied to. In summary Cross Country Moving company is a unscrupulous move broker who will lie through their teeth about the service you are paying them for, charge you double for it, and then go out and higher the lowest cost, worst reviewed moving company that no-one in their right mind would hire directly. They are but a middle man and not a good one, just hire directly and skip these clowns. All they are doing is adding a markup to your move. With respect to the positive reviews I suspect that sometimes this move broker cannot hire out to the cheapest company money can buy because in peak move season they are all booked up and they occasionally have to deal with legitimate and decent moving companies. You are still however paying nearly double what it actually costs and there is literally no reason to deal with this company. Finally upon realizing we'd been had we canceled the pickup and they charged us $200 for the privileged of being lied to and having our time wasted. I guess this is what charge backs or for right?

Asked for a quote for 1300 cubic ft of inventory. Matthew Chevalier said they quote based on inventory & that is how they can charge lower rates than competitors. He sent a quote based on my inventory list, & I followed up with a video, as requested. We settled on a date for packing/moving. The day before moving, Matthew said that based on the video I had sent 3 weeks prior (20 days exactly), the move would cost $2,000 more than they quoted. They made sure we didn’t have time to find a different company to move us from CA to PA. He said it would take a full day for packing/loading, but I did not expect that to be from 12- 1:30am (for 1 bed, 1 office, 1 nursery). They played Tetris with the truck because they sent one for 1100 cubic ft instead of 1300. They asked us to go to McDonald’s at 10pm for them. At 1:30am, they left 20 boxes, packing tape, and (McD’s) trash everywhere. We received an audacious email from Matthew in the AM saying we owed an additional $1200. We called him to ask how, when he had the video & inventory list for 3 weeks. Instead of explaining what we were being charged for, he berated us, then hung up. He then texted that he was calling dispatch to tell them to return our stuff & they would charge us for all of the packing & moving. His texting was frantic, full of contradictions & he wouldn’t answer calls. We called the main line & connected with Gerald, who was barely better than Matthew. After we explained the situation to him, his response was that we didn’t need to go get McDonald’s for the crew, & that they don’t use videos as a means to compile an estimate (even though that is what they used 2 days prior to say they needed to charge us more before showing up). We had no choice but to pay. We were moving across the country with our 4 month old & this experience was so incredibly stressful. After googling, I realized others had issues with Matthew Chevalier as well. A side note, he said it would take about 5-7 days for delivery; it was 14.