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104 reviews for Connected Van Lines

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  • Randall Duncan
    1 1 month ago

    The absolute worst, most unprofessional company I've dealt with. They should have negative stars. I made a $4,100 down payment several months ag. Now, as I am trying to schedule my move, I have tried to contact them via both telephone and email and receive no response. Over the last 4 days, I have called them not less than 40 times and left several messages. My call is answered by computer which tells me to await a representative. Then, after about 5 minutes, it tells me all representatives are busy and places me into voice mail. No one ever answers (not once) and no one returns my call. The same goes for emails. I am beginning to think that the entire company is a scam.

    Move cost: $11530
  • ALICIA Cantrell
    1 4 months ago

    DO NOT USE CONNECTED VAN LINES. DO NOT. The one star is required to write a review but there rating would be negative 5 stars. They are deceptive, sneaky, sleazy, and sketchy. They lie about pretty much everything and hide behind their contracts which are subject to change. The timeline is a lie. They hold your things captive and require more money. No one can tell you how long your things will be with them and they cannot tell you where your things are or when you will get them back. My daughter used them and it was the worst experience. They lost her head board and damaged most of her furniture. They broke into and went through her safe. The price with change. The timeline will change. They are a broker and subcontract stuff out to people I doubt they even know. It is the most unprofessional and sketchy operation I have ever dealt with. There is not enough room to go into the horror of using this company but the police should have been involved as they tried to take my daughter's belongings without delivery after cash payment which was required at delivery. People had to block ;them in to keep them there. I was a NIGHTMARE. Just do not use them. The customer service is a joke. Any reviews that paint them in an other light are false and probably paid for as they are the hands-down worst company I have ever encountered. The compensation they offer after losing things and damaging things is pathetic but they claim all kinds of ridiculous contract stipulations that no customer could possibly be aware that they agreed to.

    Move cost: $7000
  • Leila Khurshid
    1 4 months ago


    Pickup was relatively quick, though they were a
    FULL day late getting there Sunday night at
    730pm (they were originally supposed to be
    there Saturday between 4 and 6pm, then
    supposedly confirmed for Sunday between 2
    and 4pm). The movers were incredibly slow so
    the two of us helped load everything and
    finished around 1030pm.

    The bigger problem is you'll never get your
    stuff back. I requested drop off May 19 and I'm still getting the run around. The only benefit is they've taught me that I don't need my stuff to be comfortable since I've gone without for so Iong.

    After leaving this ^^ review, Rachel told me she could no longer work with me because of my negative review, per her boss. Not surprisingly, everything Connected Van Lines told me was inaccurate. They supposedly had confirmation that my items were on a truck headed my way on June 17. After speaking with the moving company directly, Connected Van Lines markets themselves as movers but they're brokers, I learned the truck ACTUALLY left 6/24. My items were finally delivered on June 26. I've filed a complaint with the BBB which I'm sure Rachel and her boss will likely ignore. Clearly they didn't uphold our contract as they were so incapable that they couldn't even organize drop off of my items after a month of trying.

    Move cost: $4000
  • Marie Twiggs
    1 4 months ago

    I have been waiting for weeks to get my belongings. The company won't answer my calls and I feel like I'm being held hostage. I'm in Nevada already, in my new home - with nothing. Nothing for my kitchen, only the clothes I packed into my suitcase. I can't live like this. What a horrible company. Please don't use them. The BBB gives this company an F - that should have warned me away. I feel like such a fool.

    Move cost: $2000
  • Shakirah Dodson
    1 4 months ago

    Before I signed a contract with Connected Van Lines, they informed me that they typically deliver items 4-7 days after pickup. When pickup day arrived (5/23), the movers from American Home Relocations had us select which day we wanted our items delivered. We selected 5/27. They also charged us an addition $871 for alledgely going over the original cubic feet. When 5/27 came and went, I called Connected Van Lines and spoke to Victoria, and she informed me that the movers should not have told me that my items would be delivered on this day, rather this was the day they start preparing the manifest. I called after a week (6/3) had passed, and the manifest was still not prepared. I was informed it would be prepared at the end of that week. I called again on June 5th, and was informed by Rachel that the riots in Atlanta are preventing my items from leaving the city. We were informed that the company had until June 10th to deliver our items, or pay a late delivery spread fee. When wednesday came, we were informed by Victoria that we would not be receiving our items on Wednesday, but that the truck was leaving that afternoon. When we called on Thursday (6/11) to make sure the truck left, we were informed by Rachel that the truck left on wednesday, and we will be receiving a call from the driver. On friday June 12th, we called dispatch at American Home Relocations and they informed us that our truck did not leave on wednesday and it was sitting in the lot. I called And emailed Connected Van Lines to discuss this mis-information and never received a call back. At 4:19pm, I called Connected Van Lines, and spoke to Adam. He stated that my manifest was still being built, and that he had no other update than that. I asked him about the discount, and he stated that the moving company has 21 days to deliver our items before a $25 fee is applied for every day they are late. We told him that Victoria told me that we would have a discount after June 10th, and he stated that was incorrect information. On wednesday 6/17, we were informed by Heather and Nick at AJ Pro Logistics that our items will be delivered the next day, but that our items were on a truck that could not fit through my complex. They made this determination after looking at pictures of our complex online. We we told that we could rent a uhaul and unload our items ourselves for free, pay $1000 to have them transport our items into a smaller truck and then deliver them to our home, or have our items sent to Chicago and sit in a warehouse. When Nick arrived to deliver our items, the truck was stuffed and poorly packed. We had a storage container with the top missing, and another persons items taped inside the container. So far, we have 2 broken mirrors, a couch with black stains on it, 2 dressers with chipped wood and loose handles, a bed that cannot be put together because a piece is now missing due to the many handlings of my items, a washing machine with a missing leg, and a dryer with a broken knob. They did not fully explain how the shipping delivery dates worked, and became non-responsive and unprofessional after pickup. Rachel and Victoria had unprofessional attitudes when we called and inquired about our shipping status, and talked over us while we were trying to air our concerns. Adam did not return my calls to discuss the delivers attempting to charge us more or a reimbursement. Connected Van Lines contracted the move to American Home Relocation, and American Home Relocation contracted the delivery out to AJ Pro Logistics. When it was all done and said 3 different companies were dealt with to pack and deliver my property. They state that they are here to work for you, but they lie to get your business. They assured me they were working on my behalf and would be available if any issues occurred during this process, but were unresponsive when AJ Pro Logistics asked for more money. This company has terrible communicators and is constantly being "mis-informed" by dispatch.

    Move cost: $6
  • Paige Wall
    2 5 months ago

    There are so many things wrong with my experience with this company that its hard to summarize. I give them two stars only because I ultimately received my items… although it took months, lots of unanswered phone calls, lies about the whereabout of my items and a $700 increase to my original price. Do yourself a favor and use a better company or take your items yourself. It took me almost two months to get my stuff and the problems started well before COVID19 so they can’t use that as an excuse for trash service. My move was from DC to CA.
    You should know first and firstmost that this company is a broker company. They are not the ones actually moving your items and frankly, as I’ve learned they don’t give two sh*ts about you or your items, just as long as they get the payment. The troubles with my order started with a familiar name amongst the rest of the reviews I see online, Kristopher. In my check up call Kris informed me that a few changes to my items in lieu of other items would be okay. For example, more larger boxes instead of fewer medium boxes etc. Kris assured that changes like this would be okay and there would be no issue. This was not the case when the movers showed up. In addition the Movers (NEA Vanlines) also informed me that my bed did not include my bed frame. This is some that everyone I spoke to at the company (Mike Anthony, Josh, Kris) informed me that was included. I called the customer service line (it was 7pm at the time of pickup) and I was shocked to hear this and that it would cause my price to go up significantly, I was told by Victoria that since the movers were there I had to do and pay what they say. And that it would be sorted out later… It never was.
    The pickup (NEA Vanlines) was awful and the wait made the experience incredibly worst. After storing my items in storage for one month I called them on 2/29 to let them know the address to deliver. Three days later I was told my items are on a truck and would be delivered within the week. Two days later I called back to get the delivery time and was told they didn’t know where my stuff was. Turns out my items never left the storage unit and was still in New Jersey! And they apologized and told me they confused my order with someone else’s. For weeks, and I emphasize that it took weeks, I had to call everyday to see if there was any update on where my items were and I was given “We don’t know”s and “You should just wait and we’ll call you when we have an update”. Mind you I was without a bed clothes etc for 6 weeks! My belongings didn’t arrive in California until Mid April. The drop off movers were not the same movers from the pick up (Thank God) and they were nicer and admitted that they took time off due to the pandemic. But that should have been communicated through the mover company broker or me. They protected themselves in their contract by saying that a late fee is deducted if the items are late 30 business days… which they were only 2 days away from.
    My headboard was damaged but honestly I’m so done with this company that I’m not going to even go through the claims process. Please Please Please don’t use this company. Save yourself the worry.
    Carmen (or Karen) is the only person that showed compassion and tried to locate my items.

    Move cost: $2300
  • John Stevens
    5 6 months ago

    AWESOME service!!!!! We used Connect Van Lines to service my move. They were reliable, professional, and efficient. The Rep David L was very professional and had GREAT communication. They let us know with plenty of time ahead of the pick up day and were even almost an hour early. They driver was very straight forward and did everything he said he was going to (even went over the top for us and picked up some other stuff we had in a storage unit down the road free of charge!). The Moving Company wrapped all our fragile items (glass tabletop, etc), they disassembled and reassembled ALL of our furniture, and did an OUTSTANDING job staging the home, and most importantly moving it with minimum damage, when I say that I mean they did dent a metal table I had but popped right back out. They even had masks on, gloves, and booties for their shoes to not ruin the new carpet we had put into our just finished home. I would HIGHLY recommend them to any of our friends or relatives, even someone I didn't know looking for a mover. If I was someone looking to get taken care of the right way in this industry then you I should ask to speak to David as well.

    Move cost: $2195
  • Chad Furey
    1 6 months ago

    At every point of my move, I felt put on the spot and unprepared for the pressure and lies that would happen along the way. This was my first time coordinating a cross country move, so many of you may find different experiences than I did. Connected Van Lines is not a mover, but simply a contractor for movers in our case. They gave us what we thought was a great deal, and the price kept going up and up until we were left with an annoying amount of stuff left in between states and a bill that we probably would have chosen otherwise for. Let's walk through the issues
    1) I wasn't given any time to think about the decision. I wanted a night to think on who to go with, but the guy wouldn't let me off the line. This should have been the first and only red flag.
    2) The dates were nicely flexible. They kept us updated on when they would expect to arrive, then showed up a day earlier than expected. This put us in a frenzy trying to be ready within 8 hours of the call.
    3) Movers did a great job helping to load everything onto the truck, but then ran out of space. While they were loading we kept asking about specifics and they kept putting us off. "We'll let you know. I'm sure it's going to work out. We're experts". Then, once it was packed up "Oops, doesn't all fit. I guess we'll have to schedule another truck. That's going to cost you and you don't get to decide what goes and what stays for the next week". They can't take anything off the truck once loaded, and they didn't keep track of anything when they did load it.
    4) When delivering, the guys were great. Put everything where it was supposed to go, and had me sign off on the delivery... Only I was signing off on the "Whole" delivery including the second shipment. That means I'm paying full price for half my stuff. I don't have any leverage for damages or forgotten items from the second shipment. I can't make a claim against any of that because I signed off on the "whole" shipment. Of course, the driver tells me "this is just what I do. I don't know what to tell you" and won't unload my stuff.
    5) I should have thought of 4, right? Well I had already called the company ahead of the move to withhold payment until the second shipment, but they say "oh no, we'll take care of it and you don't need to worry" I should have worried
    6) Then comes the claims and insurance part to request reimbursement. Well, it turns out that initial shipment (which was great) means I don't have any say in claims against my second shipment. They could have left the whole thing and gotten off scott free. "Claim denied due to signature" is now my expectation instead of "yes, we realize we missed a package". I guess you're supposed to mark off every box in and out and the movers have no motivation to do that for you.
    7) All I'm saying is avoid this process as your life depends on it. This may be great if you're a professional mover but for a normal human this is has been one disaster after another.

    Move cost: $6000
  • Albert Brennan
    1 6 months ago

    I am visually impaired and therefore have no choice but to use a moving company. At every point of the transaction was lied to. First estimate was $1900.00 given the date I needed my possessions they gave me a pick up date. Took 3 weeks before they arrived and would have been longer if I had not mentioned the state closing soon for the CORVID outbreak. TV was scratched all up. Desk broken and unfixable (welding is not my thing). Several other items damaged and a missing bag of clothing. During the process i contacted them and their contracted moving company. No one told me they did not do the moving themselves they hired other moving companies a brokerage of sorts. On each contact they raised the price even when I removed several large items to reduce the price they increased it. When all was said and done what was loaded was half of the size and more than double the price 4,700.00 for a single bedroom apartment move. Once they have your stuff you are screwed and they will increase the cost even though they aren't really allowed but if you want your stuff what other option do you have especially with a nationwide lockdown. Spoke to several managers and supervisors which most cases were different. Sent many emails and saved them. Recommended for anyone that likes being screwed over or scammed heavily.

    Move cost: $4700
  • Eric Cuevas
    5 7 months ago

    Just finished a move with these guys today and it was definitely a great experience. They arrived on time, and worked very fast. They didn’t argue about the money or anything and completed their task before the time. Highly recommend them! Don’t forget to give them tip!

    Move cost: $2800
  • Jonathan Sartori
    5 7 months ago

    I can't say enough wonderful things about my moving experience and the great service provided by the professional moving team assigned to us. The mover’s team were at my house on decided time. They arrived and immediately start the whole moving process. Everything was delivered to our new space in just 4 hours. Couldn’t ask for better movers then them.

    Move cost: $1180
  • Shawn Guzman
    5 7 months ago

    I used Connected Van Lines last month and I am totally shocked with their services that how hardworking team they had. The team was very professional and efficient and were very polite with their customers. They got the job done so fast and with no other thought it was impressive move with them.

    Move cost: $1430
  • George Ramirez
    5 7 months ago

    I want to head up to somewhere so I want to shift my luggage on time. I am happy I choose them. The movers were on time. The whole moving experience went super well. I highly recommend the movers to all.

    Move cost: $1430
  • William Coleman
    5 7 months ago

    I have used Connected Van Lines for moving twice in the last one year. They are super-efficient and get things done. I call them up, Connected Van Line’s customer’s service boy answers the phone, takes all my information and confirms via email. After that everything works like clockwork. They managed everything with great professionalism. I recommend them to all.

    Move cost: $2240
  • William Cosby
    5 7 months ago

    I'm glad I chose Connected Van Lines. Mike is incredibly detailed and the scheduling manager is one of the best. I am very happy with their services and recommend them highly. Must give them a try!

    Move cost: $1280
  • William Parker
    5 7 months ago

    We just moved across town and had three awesome guys from Connected Van Lines help us out. Micheal was manager and managed his guys professionally. Great team worked showed by these guys. I would recommend these guys.

    Move cost: $1280
  • Veronica White
    5 8 months ago

    Overall, it was a great experience with Connected Van Lines. The Connected Van Lines made our move super easy and hassle-free. They came across as being very honest and helpful and great at what they do. We are already looking forward to working with them again when we move back in, they'll be our go-to movers from now on. Highly recommended.

    Move cost: $2730
  • Bennie Wilson
    5 8 months ago

    I have a king-size bed, huge dresser, large mirror, nightstand, desk, chairs, and many boxes and suitcases. These were very heavy items for which I need Connected Van Lines help. After my move, I am super happy and glad that I have used them. All of them arrived at my new place without any scratches. Everything went extremely smoothly. Recommended.

  • George Hayden
    5 8 months ago

    My movers were professional. I am so glad that I convinced myself on booking Connected Van Lines as they managed the whole move brilliantly for me. I am blessed and I couldn't be happier. I am super happy to see the delivered items. I will use again and recommend it to all my friends. Thank you again for everything!

    Move cost: $4270
  • Robert Fillion
    1 8 months ago

    This company is a total scam. They lure you in with false promises, get you to sign a contract then proceed to charge you extra money EVEN if you give them exact dimensions for ALL of your stuff. My husband and I learned this the hard way and now they won’t even cancel our contract. They will totally screw you. We went over every item, talked through every article of the contract with the GM and they still changed things after the fact. Customer service is terrible and rude (but only after they get you to sign). Believe the reviews. They are 100% accurate and I can’t believe they are still in business. If I could give zero stars, I would.

    Move cost: $8900
  • Cedric Harvey
    5 8 months ago

    Connected Van Lines are the best from the rest. I must recognize the hard work and effort of the entire moving team. They made sure I was comfortable throughout the whole moving process. I never used a long-distance mover before but this moving company was worth every penny that we spent to get relocated. I am so happy.

    Move cost: $1660
  • Lee Beahm
    5 8 months ago

    I don't know what else to add, except that I will never use another moving company again other than Connected Van Lines. They are the best and make sure to make things better and easy for their clients. I love the moving team from Connected Van Lines. I recommend them all.

    Move cost: $1830
  • Joe Steven
    5 8 months ago

    After we completed the paperwork online with Connected Van Lines, they came up with a reasonable price quote and a pickup and delivery date. I was still apprehensive because moving companies usually don't follow their deadlines once they make them with you. But Connected Van Lines managed everything pretty nicely. Highly recommended.

    Move cost: $2200
  • Jefferson Linda
    5 8 months ago

    The movers, loaders, and dispatchers were so kind, helpful and encouraging. Connected Van Lines made this my best moving experience ever. They are super easy to deal with and answered my 1000 questions. They are affordable, efficient and pretty reasonable. I am so happy that I chose them. I would love to recommend them to all.

    Move cost: $2200
  • Cust Rev
    1 8 months ago

    As with any independent contractor please carefully read your contract and always refer to the BBB.

    Move cost: $3000
  • Arnold stanko
    5 8 months ago

    It was a pleasure to converse with Rep. Orlando and Karen the finance person.
    They were straight forward with information related to the move and their cost. They returned calls and never gave me the impression they were pressuring me to sign the contract. Never happened!
    Again, it was a pleasure to talk with them via phone and certainly would contact them in the future.

  • Anthony Miller
    5 8 months ago

    Thank you so much Connected Van Lines. You guys dedicated so much time and hard work into our relocation. We found the Connected Van Lines online after reading about various positive reviews, we booked them. From the first call for a detailed list to the final price that we paid was the same price that we were quoted. Highly professional behavior.

    Move cost: $2200
  • Brett Kugler
    5 8 months ago

    Completely blown away here! I had a fairly large amount of belongings brought from multiple states and EVERY item was ABSOLUTELY handled with expertise and care. I loved my experience here. I am 1000% satisfied.

    Move cost: $3100
  • Alexander McGrew
    5 9 months ago

    Camron helped me and my wife move from Indiana to Florida. He was very prompt with his responses through the communication we had, and took a lot of the weight off of our shoulders. To make it all better, there wasn’t any need for negotiation on the fee because it was very reasonable and didn’t require much work from me and my pregnant wife. We moved from Indiana to Florida and I actually visited camron once I moved down there. Very personable guy and would recommend to anyone looking to move out of their state.

    Move cost: $4500
  • Keith Hoyos
    5 9 months ago

    Sal and alfonso were super amazing and very helpful

  • Michael Kerr
    5 9 months ago

    Sal and Alfonso were notabley good at packing and loading and really just did a great job. I am not a "reviewer" typically but I believe they deserve recognition

    Move cost: $3200
  • Patrick Carter
    5 9 months ago

    was just going to get my own truck with some buddies but I ended up hiring these guys because their price was unbeatable and looked amazing. My move was from FL to KY. They literally moved my stuff for less then I could have done it myself with a U-Haul and were very fast. When I save 400$+, didn’t have to touch a thing, stress free and let alone I am promised things that were followed through. I could not be happier! Thank you guys at Connected Van Lines! You will forever be my movers!

  • Mishelle Kerner
    1 9 months ago

    First, I was not told this is not a moving company; they are a moving broker. They contracted my move out to a below par company called American Home Relocation and basically washed their hands of me. It took me two days to realize that I was not calling Connected Van Lines, I was speaking to AHR. Neither company would return my calls, lied to me about why my furniture was not being picked up, and finally told me they were not coming and then hung up on me. I am waiting for my initial payment to be refunded. This has been the worst experience ever. Do not use either of these companies.

    Move cost: $1500
  • roma marino
    5 9 months ago

    I had a hard time choosing someone since I received SO many calls, and at first I regretted putting my phone number online. Now I don’t because I got a great service provided by a company named Connected Van Lines, and I spoke to a man named Camron Smith. He said he would be my Moving Coordinator was very professional, detailed, and took care of everything. If I was to refer someone or move again these guys would get my business every time. It was great that they told me they could price match anyone. The movers were even better, with no damage, nothing lost and did a A+ job. Thanks again guys you did great! 😊

  • John Frink
    4 9 months ago

    Customer service needs some help but overall good experience

    Move cost: $1865
  • Clayton Jepsen
    5 9 months ago

    It was the best moving crew that I ever seen.We got quotes from all the big moving companies and Connected Van Lines was the best priced.They showed up on time, and all of my furniture/goods arrived in a timely fashion. I'd definitely recommend this moving company to anyone that I know doing a long-distance state-to-state move thank you so much connected Van Lines

  • Mike Karamolengos
    5 9 months ago

    Connected Van Lines we're so professional! This is actually the first time I moved on my own and they helped me every step of the way. They went above and beyond. Everyone of their movers was courteous, professional and seemed happy to be moving me. None of my furniture was ruined in the move and that’s a blessing. But just big thank you to the company as a whole for all the hard work that the employees did, to make sure that everything was on time and still in one piece.

  • Kay Granger
    5 10 months ago

    I told cody I would leave a review and refer my friends if the move went well so I will give my honest feedback as promised. The movers that showed were very nice and happy to be as accommodating as possible. They loaded everything in pretty good time giving the amount of stuff I have accumulated over 35 year's living in the same location. I did need a large tv packaged and I was actually impressed with the level of skill the Packers had w
    wrapping it up with cardboard boxes and building a box for it. Cody let me know since I was going 1200 miles it's can take up to 2 weeks so I prepared for that amount of time. My furniture came in just over a week and delivey was nice. Even though I had two stairs leading to my entry way they waived the fee. I would say it was a good decision as the experience was good and I saved a few hundred dollars.

    Move cost: $5600
  • trista ward
    5 10 months ago

    Did an excellent job helping me and my family. amazing customer service took great care of my belongings and family. Moving can be a crazy stressful journey but with Verified Movers it was all a very smoove move.

  • Kari Smith
    5 10 months ago

    The team of movers were very respectful and they took excellent care of my belongings. Easiest and most stress free move ever

    Move cost: $4200
  • Ora Dean
    5 10 months ago

    Recently had a complicated move, since it involved downsizing and several stages to the relocation. Half of our belongings was moved into our storage facility, and then the rest to my our new apartment. The rep understood my situation and assigned great team to me. I appreciated that the team was then assigned to our move-in as well, since we were familiar with him and he with where the boxes should be placed for us. Great organization from Connected Van Lines.

    Move cost: $2930
  • Chester Crawford
    5 10 months ago

    Connected Van Lines helped us make the move as seamless and painless as possible. The movers that showed up quickly were courteous and professional. All around great staff. They categorized and documented every box and were very organized. Every other mover just stacks it all up and sees what comes of it. Very thankful for their attentiveness and concern to my home!

    Move cost: $4420
  • Lawnna Stevenson
    1 10 months ago

    My initial communications with this company were decent. I contacted them in September about a move that was to take place in December. The first representative, I believe her name was Stephanie, was kind and helpful. Things began to fall apart after the movers arrived to pack up my belongings. Though, the actual movers and foreman were nice and worked efficiently.

    The foreman told me that he had spoken to his boss who said I should have my things in 3 to 4 days. This was on December 10th (My original move date was between Dec 19-21st, but I moved it up due to the holiday).. Now when I originally scheduled this pick up I asked and was told on multiple occasions by different people that the chosen date was plenty of time to have my things before the holiday. 3 to 4 days pass and I had to reach out to the company (on the 14/15th) because my belonging did not arrive to the destination. I was then told that they should be on their way in another couple of days. My issue is that I was never contacted and kept up to date on the whereabouts of my possessions when the company failed to meet deadlines. I had to call every couple of days only to be told that it would take another couple of days. Fast forward and it is now December 22/23. When I spoke to a representative I was informed that my items were supposed to have been delivered a few days prior, but that did not happen because they were having trouble finding movers to bring my things due to the holiday. She even went on to state that this type of move usually takes less than 10 days and was not sure why it was taking so long and cited the upcoming holiday as a possible excuse. This is frustrating because I asked and was told on multiple occasions that I would have my things before the holiday in addition to having to reach out again and again to get basic updates on their progress after they have had my belonging for almost 2 weeks.

    I was then told that I would be able to receive my possessions on the Thursday (26th) or Friday (27th). Unfortunately, I had a death in the family the week prior and could not be present to receive my things. I spoke with another representative who assured me that I would be able to have my things delivered on the following Monday (30th). Sunday Dec 29th I was on my way back into town and noticed that I had not been contacted by the company about the time that the movers would be arriving. The representative was nice and said she would see what was going on. This was around 4:30pm. Several hours later I hadn't received a phone call back so I called once again. I was then told that I was not on the schedule until January 1st or 2nd. I stated that that did not make any sense when I was told that my things would arrive on Monday (30th) in addition to the 1st being a holiday and inquired about why was I not informed about further changes once again. On December 31st I called the company again to check their progress.. The woman on the phone stated that the delivery would take plane between Jan 2nd-4th. I asked about the change in the days and she mentioned me requesting to push the day back. I reminded her that I had to attend a funeral, that they had had possessions since Dec 10th and I would not have this problem if they would have delivered my things before the holiday as promised. She spoke with the dispatcher who said that my things would be loaded on the truck on Jan 1st and depending on traffic I might get everything on or before Jan 4th.

    On January 2nd I was finally given a delivery date and time window. I spoke to a representative and a driver who both told me that the date would be Friday January 3rd with a time window between 8a-10a. On January 3rd at 10:50a I had not heard anything from the drivers so I called again to speak to a representative. After being transferred and put on hold I was told that there was a note in my file from the previous day around 3:45pm stating that delivery would take place between 9a-12p. Once again this information was not communicated to me properly.

    The movers showed up around 12:45p. There was still poor communication between the movers and the representatives regarding what was to be paid. After that was quickly settled the movers were polite and worked efficiently.

    This company has not been transparent, been dishonest, and not communicative at all despite my continued patience on this matter. I have not heard from the quality assurance agent (Kris/Kristopher) in weeks. The last time I attempted to make an inquiry he could not answer because he was out to dinner with his girlfriend (at 4:30p EST on my end) and would have to get back to me the next day. Surprise, he did not.

    I would not recommend this company due to their poor communication skills and professionalism

  • Sharon McLain
    5 10 months ago

    I was completely overwhelmed when it came to my move. But one of the first people I spoke with was Cameron with Connected Van Lines. He told me what to do and what to expect. I felt much better using them compared to all the other companies I spoke with, which was about 20 different companies that called. I did have a few more items then we expected so before the move I had a call from Quality Assurance to go over my inventory again. Once we were done the price went up slightly not much at all but I felt good. The movers showed up and they were very professional and nice. They did everything including all packing and delivered our stuff quickly. I couldn't have had a more simple and easier moving process and I give them 5 stars for a job well done. 5 stars all the way.

    Move cost: $3439
  • Robert Collier
    5 11 months ago

    PHENOMENAL SERVICE!!! My Wife and I used Connected Van Lines LLC and they hired a moving company to service our move. A Rep named Camron from Connected Van Lines was VERY professional, he had great communication skills, and was very friendly. They were very understanding, explained things in detail, educated us on moving, did a free background check on any other company, and most importantly they handled our stuff with care! The Moving Company they contracted with (Rhino Relocation out of CA) wrapped our fragile items (mirror, glass tops, & etc), they disassembled and reassembled ALL of our furniture, and did an OUTSTANDING job staging the home, and most importantly moving it with VERY minimum damage. (There was one dent on our bookcase but not noticeable once it is filled.)

    They also did an awesome job overseeing everything and delivered the items on time as they promised. FYI though we did wait passed the date of the expiration for the discount that Camron had for us. So when we called to reserved he luckily got it extended for us.(Since it was the day after it expired.) When he quoted us he ensured that this was a WORST CASE SCENARIO. He called it a "BINDING NOT TO EXCEED ESTIMATE." Once the move was said and done long behold the actual price was $1542 less then then the estimate we were originally quoted at.

    So in our experience with Connected Van Lines LLC, I would give them a 9.5/10 EVERY-TIME. I would absolutely 100% recommend them to ANYONE else who is in search for a moving company to move their personally belongs across country or simply to state to state. They have made this experience for us the least stressful it could have been, let alone they were as friendly as could be. GOOD JOB GUYS AND THANK YOU AGAIN!!!

    Move cost: $12390
  • Stan Young
    5 11 months ago

    Thanks to these gentlemen that handled my stuff, moving out of state was a breeze. Everything went perfect

    Move cost: $2849
  • Kristina Rivera
    1 11 months ago

    So I ordered my move of 18 boxes and 1 luggage from NYC to FL. My stuff were picked up on December 2 which was Monday. People on the phone told me that my delivery day would be on Friday, December 6. The person who came to pick my stuff up told me that my things are suppose to get delivered on Thursday, December 5. Long story short it's now Monday, December 9 and all I was able to get is "wait for the call from the driver, you should get contacted soon". I'm going back to NYC on Wednesday and if I wont receive my items by the end of tomorrow, Tuesday, December 10, I will file a complaint with BBB and possible a civil lawsuit because I want to make sure noone else goes through this hell. I hope my stuff are not lost and I could get them before I leave the state. This company knew of my timeframes and that noone would be here in FL to receive my items. So I dont understand why they take their sweet time delivering the item I needed since last Friday as they guaranteed the delivery time (by the end of the week and so December 8). I'm beyond angry and very disappointed in the service.

    Move cost: $1300
  • Brenda Liebert
    5 11 months ago

    What a great company! I had a wonderful experience with my move from South Carolina to Pennsylvania. I didn’t have to lift a finger. They did everything for me! I hope the guys enjoyed their donuts and coffee

  • Victor Rex
    5 12 months ago

    I called and spoke to one of the brokers who provided me with excellent customer service and helped me get the company who best fit my needs.They arrived on time and had my 2 bedroom home packed and loaded within a couple of hours .i am very pleased with the professional company that the broker from connected van lines assigned to me and recommend to contact them for your next move

    Move cost: $1600
  • Glibert Jonas
    5 12 months ago

    So far so good! This is the second time I’ve used Connected Van Lines to do a major move. The estimates that I received are close to the final end job pricing and are more than competitive with other major moving lines that I got quotes from. The moving team was organized and listened to our direction when separating items between short term storage and long term storage. I highly recommend Connected Van Lines for your moving needs.

    Move cost: $1200
  • Lashawn Young
    5 12 months ago

    The crew worked very efficiently and were considerate of my time. They ensured my belongings were transported safely and with care. They took unloading to my 4 story townhouse. Connected Van Lines may cost more than some of the smaller companies out there but I knew in choosing them, I could relax and not worry about the move. To me, that is priceless.

    Move cost: $1210
  • Thomas Marinello
    5 1 year ago

    Connected Van Lines was great. No dents, dings, or scratches in our furniture or on our walls. We moved from a third-floor walk-up to a single-family home and nothing managed to get damaged. The total cost ended up being less than what we were originally quoted because they finished quickly. I had a great experience, and I would highly recommend Connected Van Lines.

    Move cost: $1800
  • Claudia Cortina
    5 1 year ago

    Great experience with Connected Van lines. They are reliable and affordable. Provided me with great quality. Highly recommend.

    Move cost: $3800
  • Randy Suarez
    5 1 year ago

    Awesome company! Mr.Mitchell assisted me on the phone. Very professional and polite, and although he seemed a bit pushy at first, after reading some of the horrible things that happen within the moving industry, I realized he was trying to encourage me to go with a non-fraudulent company. Yes, moving is expensive, but nevertheless I’m pleased by the move they did for me.

    Move cost: $5300
  • Samantha Smith
    5 1 year ago

    They did a great job with my move. They appeared to be more expensive than competitors but I noticed a vast difference in the volumes they quoted me for vs. other companies. Nearly twice the volume from the handful of companies I spoke to, and about 20-30% more expensive. Would recommend!!

    Move cost: $2300
  • yurizan anderson
    5 1 year ago

    Good company. Did exactly as they said they would. They showed up on time, and all of my furniture/goods arrived in a timely fashion. Didn't try to rip my check book out of my purse at the end of the move. Furniture arrived okay. About $800-$1500 cheaper than competitors. Great company, good value. Would recommend.

    Move cost: $6300
  • Mary Fiorentni
    1 1 year ago

    Connect Van Lines is the worst company ever. Do not uses This moving company .
    When I called to add items to my estimate and you have to sign right away the electronica agreement make sure you take the time to read and make sure the corrections are done. And if you are using bins make sure they use large bins they had me down as 20 mediums so I had to which equals nWhen I called to add items to my estimate and you have to sign right away the electronica agreement make sure you take the time to read and make sure the corrections are done. And if you are using bins make sure they use large bins they had me down as 20 mediums bins.That equals 10 large bins. So that cost me an extra $400. Now they have blocked my number. Is that the company you wanna use someone that blocks your number.

    Move cost: $2400
  • James Fiore
    5 1 year ago

    Connected Van lines what is the most reliable and price efficient moving company I've ever dealt with! They came very quickly also they quickly set up my move from Washington DC to Staten Island New York I had a two-bedroom apartment everything was picked up exactly when they told me it would be and dropped off on time with no damage .The movers were courteous and respect! I'd definitely recommend this moving company to anyone that I know doing a long-distance state-to-state move thank you so much connected Van Lines for a great move and positive experience.

    Move cost: $3500
  • Adam Saez
    5 1 year ago

    Really great company great prices and service especially for it being a last min job thank you connected van lines

    Move cost: $1300
  • Ora Rivera
    5 1 year ago

    The man and van were good, it helped us load the vehicle with the heavy furniture. The rest of the items will be transported by our car. I’m happy the hardest part of the moving out is now completed. Thank You, Connected Van Lines.

    Move cost: $3200
  • Elias Young
    5 1 year ago

    Excellent service, price, and communication from day one of our move. We got quotes from all the big moving companies and Connected Van Lines beat them all with fantastic customer service and a very competitive price. They put our minds at rest immediately, and their professional pickup and drop off teams made at very stressful exercise an absolute breeze.

    Move cost: $2700
  • Rita Figueroa
    5 1 year ago

    On the first day, We had Connected van lines to pack our entire four bedrooms home. They had 3 packers who done amazing job, packing and wrapping all items. The kitchen packing with extremely well. Each cup, plate, silver carefully wrapped with paper and place in a dish pack box. On the second day, a team of 6 movers with two large trucks arrived on time. They were fast and effective loading the truck and lifting heavy furniture from the house to the truck.

    Move cost: $2840
  • Spencer Sutton
    5 1 year ago

    It was the best moving crew that I ever seen. Connected Van Lines were professional and efficient. I will recommend this company for my friends and colleagues. Fantastic job. Thank you, guys. I really appreciate your help.

    Move cost: $3200
  • Hildegard Jarvis
    5 1 year ago

    The items were packed with great care and handled tenderly by the team. The price was affordable and Connected Van Lines guys did a great job. Best around Fort Launderdale!

    Move cost: $2740
  • Beatrice Alvarez
    5 1 year ago

    Connected Van Lines were very professional and worked very hard to make the move go smoothly. Special thanks to the team for providing the extraordinary customer service in setting up the logistics and answering all of my questions prior to the move. These are definitely the movers to select for your next move!

    Move cost: $4250
  • Jaleesa Delarosa
    5 1 year ago

    Connected Van Lines are simply the finest movers we have ever used. There was not one item damaged during our local move, we had good number of valuables of art, clay and crystal. Also I believe their prices are extremely fair.

    Move cost: $2530
  • Jayme Ely
    1 1 year ago

    We booked Connected Van Lines to move us from Texas to Colorado. We had great service with the sales person Orlando Hernandez. We placed the deposit and then began our process of moving out of our condo in Houston, TX. We are in a managed building and they require a Certificate of Insurance in order to have movers onsite. This is a standard practice in any managed public space in any city, and is easily provided by any insurance company at the request of their policy holder.
    We have been trying for approximately 12 days to get this document. Not only were we told by Ana Rose that they don't know what that is, but that it takes days to produce it. None of which is true by the way. We haven't been able to get them to respond coherently by email or phone to answer any questions about when we can expect them to show up, how to proceed and what to expect during this process.
    We are currently 1 week away from our move date and have no COI for our building management, no responses to emails nor any clear customer service.
    What I'm not comfortable reporting is the rudeness and outright disregard expressed by not only Jordan McDonald who told us "There's nothing I can do to help you" but the rudeness we've experienced with every interaction is absolutely unacceptable.
    We have waived our deposit of $2000 in order to avoid complete impending disaster with this company.
    Move# S397255

  • Lois Nelson
    5 1 year ago

    Connected Van Lines provide additional customer service that took me by surprise. Not only do they have skillful workers who know the logistics of moving and how to properly unload and load time. To me it was more than just any ordinary moving company but more like a couple of friends coming over and helping me move from place to place. I will refer and re use these guys in the future.

    Move cost: $3750
  • sandeep reddy
    5 1 year ago

    very good staff i had a littler damage on my banister and they were very helpfull in filing my claim.

    Move cost: $5972
  • Kerry Riley
    5 1 year ago

    I'm the first appointment in the morning. They arrived on time and worked very efficiently. They even helped me disassemble and reassemble our couch (huge help). They have all the tools to work with the furniture, if needed. They're very nice and professional. Thank you Connected Van Lines!

    Move cost: $3130
  • Garry Mack
    5 1 year ago

    I used their services when I needed to change my flat, and I am quite satisfied with them. They showed dedication, reliability and hard work. On the top of that the price was way less than I expected. I strongly recommend them and I'll call them again for sure. Thanks Connected Van Lines.!!

    Move cost: $3250
  • Don Smith
    5 1 year ago

    I would definitely recommend this moving company! They were on time , worked carefully not to damage any items and worked efficiently! Two thumbs up!

    Move cost: $1600
  • Ronnie Johnston
    5 1 year ago

    Connected Van Lines crew did an amazing job loading my parents' household contents into a trailer. They were professional every step of the way, very courteous, and their prices were lower than all the other moving companies I researched. A big THANK YOU to crew for being so calm amidst all our stress and doing such a wonderful job.

    Move cost: $2410
  • Felix Doyle
    5 1 year ago

    Connected Van Lines crew was great! They were well-prepared and really made sure my stuff was secure and padded properly. We had most of our things packed up so that helped with the time allowance. There were three guys which made for every efficient process to get stuff loaded and unloaded. No headaches or issues at all. Definitely will recommend!

    Move cost: $2310
  • Jake Taylor
    5 1 year ago

    Connected Van Lines did a very thorough job and these guys are hard workers! I didn't have everything even boxed up and they helped put boxes together and gather loose items and got all my stuff moved into my new house in just a few hours. They were professional and did a great job. I highly recommend them to anyone in the area. The pricing was very reasonable too!

    Move cost: $2510
  • Stephen Roberts
    5 1 year ago

    Fantastic! Best movers ever, not 1 mistake made. Not one piece of furniture was scratched or broken. The break down the bed and put it back together at the new house. The crew did an excellent job, very pleasant and efficient. The set up the furniture exactly where you want it when you get to the final destination. I will always use Connected Van Lines when moving in the future.

    Move cost: $3130
  • Betty Powell
    5 1 year ago

    Connected Van Lines crew was courteous, quick, and good at packing it in! Having everything ready to go helped make their job faster too. Great team, great value. I would use them again!

    Move cost: $2510
  • Vera West
    5 1 year ago

    Amazing! Proactive communication and the moving team was super pleasant. Treated materials with care. Explained the bill, which was exactly what was quoted. We will use Connect Van Lines again and highly recommend them.

    Move cost: $1920
  • Emily Lawrence
    5 1 year ago

    I recently moved from Denver, CO to Charleston, SC. I used Connected Van Lines and was very impressed with their service. Their office staff were helpful and courteous. The movers were also very professional throughout the entire move.

    Move cost: $3800
  • dennis daniel
    5 1 year ago

    Very professional crew, they just finished our move

    Move cost: $2500
  • Jacquie Roberge
    5 1 year ago

    So glad I found Connect Van Lines to move my stuff into a storage facility. They are extremely professional and quick - from the estimate quote to the actual move. Guys were insanely fast, wrapping most of my furniture to protect it and moving it into the truck. I am moving into new apartment end of the month - I know who I am calling!

    Move cost: $2410
  • Kiara Benson
    5 1 year ago

    Based on my experience with Connect Van Lines, I'd gladly recommend the services provided by this moving company. My movers were friendly and did an excellent job. Everything was moved with care and swiftly!!

    Move cost: $2430
  • Ceria Benton
    1 1 year ago

    Not an honest Company

  • Jerina Patson
    5 1 year ago

    We did almost no prep for our move. They showed up and spent 5 hours packing, 2 hours loading and packed my whole kitchen perfectly. 2 hours unloading. Everything was wrapped well, no damage. Connect Van Lines packed really well!

    Move cost: $2340
  • Gregory Simon
    5 1 year ago

    Connect Van Lines crew came dot on time, took a lot of care while moving items, and were extremely efficient. All my stuff were carefully moved and arranged without any damages! I Will definitely be using this company again for any future moves!

    Move cost: $2310
  • Jewel Toned
    5 1 year ago

    Good movers and good customer service on the phone

    Move cost: $3000
  • lanie daniel
    5 1 year ago

    I would certainly recommend this company. We recently moved and they went above and beyond. They were right on time and were very efficient. The movers were polite, respectful and fast. If you are looking for a moving company this is the company to call!!

  • elle johnson
    5 1 year ago

    These guys are the best priced movers. They worked quickly, efficiently! They even took apart my dining room table and back together again in the new apartment. Everything was wrapped and treated with care. I would use them again for my next move but I truly hope we do not have to move again soon!

  • Sid Ruse
    5 1 year ago

    Connected Van Lines we're so professional! This is actually the first time I moved on my own and they helped me every step of the way. They helped me tape boxes! They asked me what I needed to take, if I needed help. I would recommend this company to anyone who asks. Excellent customer service.

  • Lanie Daniel
    5 1 year ago

    Moving is just the worst, so I was glad that Connected Van Lines were great. Our movers were really fast, friendly, arrived on time and got everything there in one piece. And I was able to schedule the move just a week or so in advance. Their prices seem about average based on quotes I got from other companies.

  • Henry Smart
    5 1 year ago

    I've used them twice and each time they have been fantastic. They work hard, fast, and efficiently. They are ridiculously polite. Their rates are extremely reasonable and they don't nickel and dime you. Connected Van Lines makes you feel automatically cool. It's just a great service.

  • samantha english
    5 1 year ago

    Recently had Connected Van Lines move my 3+ bedroom house. It was our first good experience with a moving company. I was relieved that there were no hidden costs once we got into the move. Connected Van Lines and crew were friendly, worked hard, joked around with my family. Overall, a great experience. Would definitely recommend them.

  • Johnie english
    5 1 year ago

    I used Connected Van Lines and were very pleased with their services. Scheduling the move online was straightforward and fast. They responded quickly with an estimate and clear instructions and it all went down without a hitch. They provided enough people to get the job completed in a timely manner. Everyone of their movers was courteous, professional and seemed happy to be moving me. I don't want to move again, but if I do, I will without question use Connected Van Lines!

  • Daniel Corvey
    5 1 year ago

    Connected Van Lines and crew came on time and got the job done without questions. The movers worked very hard for 4 hours. Overall, we are happy with their services and would recommend them to our friends. Excellent pricing compared to other places that we have contacted. Thank you for all your hard work!

  • Roger Peterson
    5 1 year ago

    I would certainly recommend this company. We recently moved and they went above and beyond. They were right on time and were very efficient. The movers were polite, respectful and fast. If you are looking for a moving company this is the company to call!!

  • robert smith
    5 1 year ago

    Connected Van Lines were awesome. They were efficient, friendly, and polite. They made the dreaded process of moving enjoyable. Great price, great team. Nothing broken and everything was handled with care. Will definitely use them if we ever move again.

  • Daniel smith
    5 1 year ago

    I had an overall great experience with Connected Van Lines. They were very friendly, and made booking a last minute appointment a breeze. The movers did an amazing job! They showed up right on time, were extremely polite, worked very efficiently despite having to navigate some windy pathways, and took great care of my belongings.

  • oniel cold
    5 1 year ago

    Connected Van Lines were great and conscientious movers. They made sure everything was taken over to our new apartment safely and quickly. There were no hidden fees, everything was upfront. Also, they were perfectly on time and called me when they got there so my cat didn't have to spend too much time in her crate. I would definitely hire them again and recommend them.

  • heike clarkl
    5 1 year ago

    Connected Van Lines was prompt and efficient. The movers arrived earlier than our appointed time and were very professional. They moved and disassembled furniture quickly and carefully and got everything into the new place without any issue!! I would highly recommend them to anyone looking for a mover--they were great!!

  • james Clare
    5 1 year ago

    Used Connected Van Lines to move my apartment. It was a great experience and went so smoothly. As it has been the last month it was extremely hot and the guys did a great job moving me quickly and keep a great attitude. I would recommend them to anyone I know moving. Great experience.

  • jackson weind
    5 1 year ago

    My experience was amazing with Connected Van Lines. Exactly on time in early morning. They took half of the time I expected. They also handled my furniture with great care. They lifted all of the furniture instead of sliding, which scratched the floor. I hope I don't need to move again but if I do I would definitely go back!

  • jane freeman
    5 1 year ago

    I used Connected Van Lines to move my entire office to a different location. Those guys are great. They packed everything carefully, nothing got damaged, they are very professional and friendly. I highly recommend Connected Van Lines.

    Move cost: $799
  • Jessica Panchal
    5 1 year ago

    These guys are the best priced movers. They worked quickly, efficiently! They even took apart my dining room table and back together again in the new apartment. Everything was wrapped and treated with care. I would use them again for my next move but I truly hope we do not have to move again soon!

    Move cost: $999
  • helen furgoh
    5 1 year ago

    great workers, made everything easy. i honestly did not think everything could be packed the way they did.

    Move cost: $8700

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