Black Bear Moving and Storage

Black Bear Moving and Storage has given me BY FAR the WORST moving experience I’ve ever had. What was originally supposed to be $1,400 to pack, move, and unpack my one bedroom apartment ended up costing me $3,200 with random fees that they would spring on me with at the last moment, knowing I did not have time to argue or look for another company to move with. Some extra things they charged me for: $1,100 extra because they claimed I had more “stuff” than I had originally told them I had (which isn’t true, I came from a 500 sq ft apartment with no appliances). & another $500 just to unload my belongings into my new apartment which was supposed to be included. If I did not pay, they would not give me my things. Not to mention they were a week late delivering my belongings. And even with me paying over double the amount they originally quoted me, they were still rude and unprofessional every time I called with questions. Beware!!!

PLEASE IF YOU ARE IN THE STRESSFUL PROCESS OF MOVING PLEASE DO NOT ADD MORE INCONVENIENCE BY DEALING WITH THIS MOVING COMPANY!!! LONG STORY SHORT they charged us over 4 x the original estimate they gave us (fine), we need to move and we have no choice, next they did not show up till one week after they were originally scheduled to show up for drop off. When they showed up it was a whole different crew from the original crew, unloading boxes inside the house without unpacking or checking for any damages! We brought it up to the movers that they were to assemble all furnitures they disassembled and they told us it's not their job and they will have to call their boss. Well they did and were instructed to assemble our furnitures that they disassembled! (DUH) TO TOP IT ALL OFF in the middle of assembling the furnitures they took off...YES TOOK OFF WITHOUT A WORD. THE WORST THE MOST UNPROFESSIONAL COMPANY I EVER DEALT WITH! I was speechless...I was never screwed over by a company like this ever before. Couple months go by we play phone tag with them regarding all the DAMAGES & MISSING ITEMS and after months of excruciating back and forth AGAIN they told us they will pay us $178.20 whole cents for all the damage, missing items, and inconvenience. Now we are at a point that we have no other choice but to get our lawyer involved...They did not fulfill the contract. I just want to warn others honestly about this company and please PLEASE don't make the same mistake I did...

MY FAMILY AND I, NEEDED A WORK DONE BY PROFESSIONALS IN WHICH WE DIDN'T HAVE TO WORRY ABOUT OUR BELONGINGS, WE LOOKED ON GOOGLE TO BLACK BEAR MOVING, WE ARE VERY THANKFUL FOR THE SERVICE, VERY GOOD JOBS .

Black Bear Moving and Storage: A predatory company!!! BEWARE! My son moved from LA back to KY and I should have seen the red flags from the onset. 'Kind of vague descriptions' they advised me to be very thorough so instead of saying queen size bed I put Platform Storage bed with four drawers, mattress and boxsprings~ No I didn't say caster wheels on each drawer but you get the picture~They said we had 60some items instead of the 30 we listed.....because they listed each side rail (2), headboard, footboard(2), mattress/box springs(2) and 4drawers(4)=10 Though I have the email to prove what I said. They upped our cost by almost 50% as my son is pulling out of the drive (It was a horrible experience. We were told we had to be prepared to pay that day the driver told my son he could not process a payment by check OR credit card~we were advised someone would call us the next day~they never did, then sent an email saying we neglected to meet our obligation. Then there were all the symbols and letters next to items that looked from my perspective that they were stating they were 'M'arred or 'D'amaged (they would never tell me what the letters stood for-It didn't seem like it could be anything but damaged) but my son had only had this apartment for a short time and had everything new~thank God we took photos! We had approximately 20% of our items damaged. No surprise there! Then on the delivery side things were even worse! The guy called for a delivery on Friday, 8am"ish" by 12:30 it was raining hard and no sign of Joseph. We called the company and they advised us to be patient because we were the ones to cancel the Thursday delivery window! I could not believe it! That is also why he had NO HELPERS!! You can't make this up!!! Be prepared to be 'talked over' when you call to complain~it is like an auctioneer...on a roll!! The key to customer service is listening to someone! I was told I was racist because i dared to imitate his aggravated screaming. He said he couldn't make it down our street though we are a commercial property and have 18wheel 53' rigs making deliveries here 30weeks out of the year. This guy had the audacity to say he was unloading our things on Main street (where he stopped to take a picture to send to the company, saying 'No Trucks' no where near the route he would take to our property. So in closing save yourself a LOT of HEARTACHE, AGGRAVATION and TEARS!! Scroll right on by their contact numbers or I can PROMISE you'll be sorry. Happy hunting. #moversugetwhatupayfor #buyerbeware #ifitsoundstoogoodtobetrueitis #predatorybusiness #liarbeware

Awful experience with this company. Poor communication, bait and switch schemes like doubling our estimate on move day, broken furniture on arrival, unexpected delivery, and lack of responsiveness. They also hired yet another party to deliver, charged more for a uhaul to be used and sent skinny men who were obnoxious aggressive and spoke no English to dump our stuff in our home and refuse to take the packing materials with them. We STILL have not received our money back for a second stop delivery service we did not use bc the delivery men were inept. They have been completely unhelpful in repairs of damages, and refund. Do not use this company.