Affordable & Assertive Moving & Storage LLC

Long story short, don’t use this company! Use a different company, even if that company charges you more, it will still be cheaper. Everything was fine from the quote, to pickup, to storage and to the day of delivery of my items to my new residence. The problem starts when my wife and I start unboxing and unpack our items. Now, I was fully prepared to expect one or two boxes could go missing during transit, even though it’s not supposed to happen. We have total of 8 boxes missing, that’s not the worst part, items and contents were missing from inside the boxes that were delivered! My wife has a not so small handbag collection, from name brands to not so known brands and quite a few from overseas, most are unique in designs or vintage. 5 of those containers/boxes went missing. I had wrapped all my boxes/containers in shipping stretch wrap, all were removed. Some of my boxes were half-empty. And contents from different boxes were mixed together. My wife had stuffing and special protective bags for her handbags to protect their shape and conditions, those were left inside the container, bags were gone! All in all, they took all the expensive designer brands and cleaned out my wife’s collection, rough estimate around 200+ bags. All attempts in contacting the Affordable and Assertive moving are met in silence. No reply or any response. They don’t want to talk.

All these five star reviews are created by A&A--do a little digging and you'll find these fake, vague reviews all over the place. Working with A&A was the worst, most stressful moving experience I've ever had. I've moved across the country several times, using both national and local movers, and have never had myself, my family, and our hard-earned and valuable belongings treated with such disrespect. We were initially quoted $10,000 for our NJ to CO move. In the end, we paid over $18,000. In spite of paying this much, you can see from the photos that our belongings were treated like trash. Most of the boxes coming off the truck were crushed or ripped open. Several of our boxes were missing, and I could never get a straight answer from A&A as to where they might be. We were told in writing and verbally that we could pay the remaining balance by credit card the day before our delivery, because $18,000 was way above our original budget--but at the last minute were forced to pay in cash. This was a devastating reversal of what was promised and we had to scramble to borrow money to make that happen. We jumped through every hoop A&A threw at us to try and rectify this awful situation. I documented everything, providing written descriptions and photographs of everything broken and missing, and submitted the claim form to Sal Navarro as instructed. He told me it would take 30-90 days for their insurance company to make us an offer. When I called for updates, he was rude and short with me, saying I'd "have to be patient," so I waited until the 90 days were up to call again. It was obvious he didn't remember me and that nothing had been done. After doing some research, I found another way to submit the claim directly to their third party handler. There's a 6 month window to submit a claim to that company, and I realized that Sal had been purposefully delaying me to try to get that deadline to pass. The third party company quickly offered us a $170 settlement, based on the weight of our broken items and not including anything we packed ourselves, or our missing items. A&A didn't put inventory stickers on any of our boxes, so there was no way to know what was actually missing until we had unpacked everything. A&A had no answer for this clear negligence of a universal moving company practice, and said we'd have to go to arbitration if we wanted to address it. That costs $200. I'd given all my money to A&A already, and after 7 months of this stressful back and forth, I just wanted the process to be over. I accepted their insultingly low offer. 43 days later and no check has been issued. Sal pretends he doesn't know how this process works and I can't get an update from anyone. To add insult to injury, no one at A&A has ever returned my calls--not once--and now they won't even pick up when they see my number calling. This review is my desperate final plea to A&A to please pay us the agreed upon amount so I can finally move on from this nightmare. For all the carelessness and callousness with which they've treated us and our belongings, it's a very small price for them to pay. Literally less than the least they could do.

The crew listened very carefully to my instructions. I have a lot of fragile things and none of them got damaged. I’m thankful for that and the price was fair.

These people are outright thieves. A box was left on the truck and they refuse to even call me back. One of the items had extreme sentimental value. They only want to give me 60 cents for it based on their contract. My only other option is to sue them for the sentimental value of the item. It was given to me after September 11th by my now deceased father. They are NOT a reputable company. Do yourself a big favor and look elsewhere for your moving needs. Now, I have to waste my valuable time suing them.

Service was excellent and everything went smoothly. They were punctual and showed professionalism during the whole move. The crew was very attentive to my instructions and took special care of my stuff, I’m more than satisfied and would use them again.