Value Van Lines

BEWARE!!! Do not use Value Van Lines. We recently retired and were moving our household goods from suburban Chicago, IL to San Diego, CA. We searched for a moving company and settled on Value Van Lines, feeling comfortable with the people we were dealing with, the quoted price, and the reviews. They picked up our shipment on July 23, 2018 and, as of today, October 25, 2018 we have not received our household goods. Here are the facts: *They do not answer their phones, respond to voice mail, and rarely respond to emails. Their website says that their customer service number is answered 24/7 and even at 3 in the morning someone will answer. That is an absolute falsehood. They rarely answer that number. *They give you delivery time lines, which are never met. We were given 4 different delivery time frames, none of which have been met, with the latest being Wednesday, September 12th. We were told on 9/10 that Sherman was on his way to San Diego with our shipment and will be there by 9/12. That didn’t happen. And now total communication blackout. *While Mike, Customer Service Manager, has apologized, they make no effort to let us know where our goods are and communication is very poor. *The Driver, Sherman with E&S Moving Systems LLC, does not answer calls or respond to voice or text messages. The one time he did text back he said that the office set his schedule and to contact them. The office blames Sherman, Sherman blames the office, and no one takes responsibility. *No one can tell us where Sherman is, where the truck is, or where are household goods are located. All we were told is that Sherman got behind in his deliveries. *We had to pay the entire move upfront, since it was being delivered to a storage facility. All payments had to be in cash and the deposits were direct debits to our bank account. We were told that we would receive a refund if the actual weight was less than the estimated weight. The actual weight was less resulting in a cash overpayment of $334. Seven weeks later we still have not received a refund. *We were told that if the shipment does not arrive in 21 business day that we would receive a refund of the deposit. The 21st business day was August 20, and we still have no answer about the refund of $2,931.39. We now will need to file a lawsuit to get our funds back from Value Van lines and Sherman M Smith. DO NOT USE THS COMPANY!

wouldn’t give this company 1 star but you have to. This company is nothing but a complete LIE. I was quoted a price and a $500 deposit came out of my account well I get a call from the movers the price was possibly going to be at least another grand. I said NO that’s not what you told me. Well they say we don’t know what the exact cost will be but no body wants your bid. Not my problem it’s theirs. Well I have proof to get my $500.00 back I’ve waited since July to get it. They don’t answer your calls don’t return them. I was told by a Mike yes you are on the refund list I will make sure your check gets out and email u a copy. RIGHT....