Safe Ship Moving Services

when choosing a moving company, it is easy to find mistakes. However, Safe Ship Moving services was excellent through out relocation. They are timely, friendly, and their pricing is reasonable. The moving crew they provided for me was very skilled. There were no inconveniences or problems at all. When they brought everything, I was surprised to see that none of my valuables had been damaged. These men have made an incredible effort.

The rep I worked with from safe ship moving was in touch frequently. She returned my phone calls, which is a 100% improvement over the first company we had selected. She did a really good job. We wanted to be able to know what was going on and she was on the ball with it. We were also super lucky because they had given us a range of delivery. They told us they had a two week window to deliver. We were hoping it wouldn't be two weeks because we would camping out with nothing in our new home. We moved in on a tuesday and they came on sunday.

I wanted to say I had a really good experience with Safe Ship and waited until I unpacked the last spoon before I write a review lol. I can't say enough how satisfied I am from the first call to the broker and then from the moving team which was unbelievably great. I did spend a tad bit extra for the platinum pack but thats because I though I could do all the packing by myself but I couldn't get it done on time. The moving team blanket wrapped and then plastic wrapped all my furniture, tvs, and mirrors.

Safe Ship Moving Services UTILIZE SERVICES OF THIS COMPANY WITH EXTREMELY CAUTION!!! If you’re looking to pay for services to help relieve the struggles of PCS, this is NOT the place to look! As current active duty service member I try and utilize veteran owned businesses. No different than this circumstance where I needed last minute changes to moving my family from Boston to the Gulf in MS. Things started out great and I was experiencing customer service like no other. Felt like I was listened to, very responsive and I felt confidence entrusting this company with a significant event in my family’s life. Staff members were professional, making me feel valued. After singing contract and delivering my hefty payment, it just went so downhill from there. Moving company that Safe Ship went with showed up on time and were very courteous. After their scan of our home the Movers themselves before starting said they didn’t plan to take a part my kids toys such as dollhouses, play kitchens and other oddly shaped structures as they believed best to keep in tact and would work to load. They really worked hard throughout entire day and as night fell, the truck was full and about 1/4 of my household goods was not in in nor packed up. I called the customer service line and the rep said they would contact me in the morning about what to do. This proved to be false as no one called. I had to call and explain what happened with items still left at my house and how to get them packed up. Again, was told I would get a callback with some type of course of action. 4 hours went by with no communication. Mind you, I am in military privatized housing and am supposed to be out of the home that day. Upon calling the customer service line again, speaking to same rep, the rep sounded like she hadn’t been doing anything about mg situation and asked me to explain what happened again: “Oh, let me contact the moving company and see what the situation is,” conversation like, what have you been doing these last few hours????? It was two more hours, yes TWO, and I hadn’t received any communication when I called again myself. Was told there was no one to come get my remaining HHG and I was literally just left to figure this out on my own. No suggestions, no assistance of ANY kind and sadly, NO APOLOGY. Paying all the money we did, I would expect some kind of customer service that would at the VERY LEAST, provide some option. Calling the next day first thing in the morning a rep by name of Kevin, I feel listened to my struggle and anguish. Said he would work to find someone to get the remaining HHG. Had to sign a new contract, shell out more money ( no other option for rental trucks, or anything to help move me). This rep found a different company to come pack and move our stuff but it would take 1-2 additional days. I mentioned that I was in military privatized housing, but there was another family due to move on, and each day I occupied the house, it cost my family prorated rent. After an entire fay of no communication or any loving service, I moved my remaining HHG items to the curb so I wasn’t bleeding out more money. I let Safe Ship know this happened while they were “maybe” working on case to get a company to move out stuff. This has already been a long review so won’t go in detail how both moving companies Safe Ship “selected” were no where near, “highest of any quality,” but rather convey how so UNDERVALUED and UNAPPRECIATED I felt in entrusting Safe Ship. I respectfully requested my contact info be passed to “veteran owners” asking he/she/them to contact me personally but again, no response. In any review I’ve ever done positive or negative, have I ever encouraged to absolutely NOT USE services but just have to now! Providing my email for an alternative solution should you and your loved ones need real customer service and confidence in a move: [email protected] I GOT YOU!

BEWARE. My items were delivered a week after the day we had decided for delivery. Additional fees added post-quote. Items were damaged or were never delivered at all. MY furniture was scratched and punctured. Boxes were damp/wet. One of my boxes never even arrived. The missing box had precious memorabilia inside that is invaluable and can never be replaced. Communicating with them about the missing box has when worst part. The two women I've spoken with are aggressively rude, lacking any sense of empathy or human decency. They literally couldn't care less. I don't know what makes them so entitled to treat someone with such disrespect, but I know that they were not raised right! Safe Ship and their partnered company Cosmos Van Lines are liars, crooks, thieves, and bad humans. DON'T TRUST THEM WITH YOUR BELONGINGS. I'd rather light my stuff on fire than pay these people 1,000's of dollars to lose and destroy it.