ABSOLUTE SCAM! THEY ROBBED ME. THEY MADE ME PAY A HUGE SUM OVER THE PHONE FOR DEPOSIT AND INSISTED I PAY THE REST IN CASH UPON ARRIVAL. THEY GAVE ME A TIME ESTIMATE BETWEEN 8AM-1030AM AND NEVER EVER EVER SHOWED UP, CALLED ME OR CONTACT ME! THEY GHOSTED ME AS SOON AS I PAID! THE GUY ON THE PHONE WAS ALSO SUPER SEXUAL ON THE PHONE WITH ME WHILE I WAS ATTEMPTING TO BOOK WITH HIM. HORRIBLE EXPERIENCE IM SO ANGRY AND DISAPPOINTED. 0 STARS U FUCKING SCAMMERS!
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10 reviews for Razor Van Lines
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Serena Shane2 weeks agoMove cost: $4500Start state: CaliforniaEnd state: Florida
Stacey Seis2 weeks ago
Not one piece of furniture arrived unbroken. Most boxes were smashed to pieces and bubble wrapped contents destroyed. This was a disaster for a move that was supposed to cost $3500 and ended up costing $8200. Then to have my heirlooms and belongings smashed and ruined. Heartbreaking.Move cost: $8200Start state: ConnecticutEnd state: Florida
Kathy Doe3 weeks ago
Scammers! Do not believe a word they say. Promise you everything and then take everything. Quoted $3300 but when the movers got here they said they would not move me for less than $6000. Said quote was wrong.
Three men spoke very broken English. I was leery when they first called late at night to say they would be there late afternoon the next day.
I told them I’m on SSI and don’t have any more money. They said they would call their boss but there was nothing they could do. I would not let them take my stuff because I was afraid they would hold it hostage or just downright steel it. They called Razor and told them I cancelled at the door and forfeit my deposit of $1239. I was told no recourse and when I called Razor Beth Johnson and her brother run the “customer support” department. She was very rude and basically said too bad so sad and hung up on me. Unfortunately they took the money out of my checking account as they would not accept a credit card. They are liars, scam artists, and criminals! Do not do business with this company and do not believe their positive reviews or how nice they seem on the initial call!Move cost: $3400Start state: ArizonaEnd state: Washington
scott oshry4 weeks ago
STAY AWAY, every word from their mouths was a lie! this company is a scam, do not believe the reviews they are generated falsely. I hired them to move me and they outsourced it to another company, they are not movers they are a broker disguised as a long distance moving company. Needless to say they did not move me and I had to work with American Express to get my money back.Move cost: $1900Start state: New YorkEnd state: New York
Stacey Seis4 weeks ago
Dining room buffet arrived with 3 broken legs. Antique etarge broken in 3 places. Nightstand chipped and cracked. Kitchen hutch, chipped and cracked. Broken lamp. Cracked artwork. Boxes smashed and opened. One piece was so badly damaged the driver refused to bring it in. Tossed it in the dumpster. Cash required BEFORE they load or unload and the price was about 2.5 times the quote. I’m heartbroken.Move cost: $8200Start state: ConnecticutEnd state: Florida
Patrick Ford4 weeks ago
Be weary of the websites that you fill out your info on to get move quotes!
THE LIE: Right out of the gate, the individual I spoke to opened with a lie. John told me “we are one of the largest military movers in the country”.
THE FACT: This a is a completely false statement. Being a member of the DOD, I checked the list of approved movers and brokers and Razor Van lines IS NOT an approved carrier. The very first sentence out of Johns mouth to me was a complete lie!
The very first red flag for me was that their quote and estimated cubic footage for the move was significantly lower than others (about half) as were their storage rates. I would later learn after some research this is most likely the beginning of a “hostage load” and while my possessions weren’t held hostage, there are plenty of reviews on here that did have this happen. Quick summary, the BROKER (Razor) significantly under estimates your load making the rates sound like a steal. When the actual moving company shows up they say the estimate is completely wrong, they take your items and they don’t give them back until you pay them. This is a common tow company scam too. The “deposit” that the broker will take up front is their “commission” and good luck getting that back. The balance due afterwards is between you and the moving company they brokered it out to and the broker (RAZOR) is free and clear with your deposit. You can read more about “hostage loads” in this article
As we talked for quite a lengthy period of time, I started to notice some holes in Johns story, for example;
THE LIE: They say if you use an e-check you won’t have to worry about being charged 5-10% more by your credit card company. I inquired about this fee and was told its an “essential business surcharge” as a result of the COVID crisis. John stated RAZOR DOES NOT charge this but the credit card company does. When I poked a little more, he put me on hold for 5 seconds, came back and said the surcharge will be waived if I wanted to use a credit card. Note that he said the CREDIT CARD COMPANY charges this, but he talked to his manager and waived it? Hmmm….sounds suspicious.
THE FACT: After I got off the phone with him (and DID NOT put down a deposit) I called the credit card company and they said they’d never heard of an “Essential business surcharge”. This has been proven a lie and it’s very obvious that they try to dissuade you from using a credit card as I’m sure it’s a headache for them to deal with disputes. I would NEVER give these people cash, because if you do, it’s as good as gone.
THE LIE: I asked John if the moving truck would be a third party. He said that while they do broker some moves, they also have their own fleet of trucks and he actually GUARANTEED that the truck moving my stuff would be one of theirs.
THE FACT: This was the biggest lie of them all and here is proof why….in the quote they send you it states the following: “5. AS A PROPERLY LICENSED INTERSTATE MOVING COORDINATOR/SHIPPER AGENT/BROKER, RAZOR VAN LINES IS NOT A MOTOR CARRIER AND WILL NOT TRANSPORT AN INDIVIDUAL CUSTOMER/SHIPPER HOUSEHOLD GOODS, BUT WILL COORDINATE AND ARRANGE FOR THE TRANSPORTATION OF HOUSEHOLD GOODS BY ANY FMCSA AUTHORIZED MOTOR CARRIER” So while John GUARANTEED that their truck would be moving it, their contract specifically states they WILL NOT. More lies. Want more proof? You can go to the DOT website and see what fleet size a moving company has; for example if you put North American Van Lines in, you’ll see they have thousands of trucks. Guess how many Razor has? ZERO. Here is the proof;
Another interesting point another review made was that they indicated this company is also part of “parent company” called United American Moving. So, while I had John on the phone and stalled a bit, I looked up United American Moving (who had horrid reviews) and as it turns out they have the same address, albeit different suite numbers. I asked if they were affiliated with United American Moving and he said he’d never heard of it. I told him they had the same address and he said that there are 4 moving companies in a massive industrial park that they’re in. Further googling showed that this address is in a small strip mall, complete with Chinese takeout restaurant. Need more proof that these companies are linked? I ran both Razor and United through the through a business registration lookup website and wouldn’t you know it? Owned by the same individual. Heres the proof;
United American Movers
Razor Van lines
https://florida.intercreditreport.com/company/razor-van-lines-llc-l19000210165Move cost: $2055Start state: IllinoisEnd state: Michigan
Stacey Dority4 weeks ago
Don't believe all these 5 star reviews. This company is a scam from start to finish. Practically tripled my move cost after contract. Quoted $3600 and charged $8100. it was a setup. Rude rude rude customer service, once you book. I've spoken to other people that have had the same experience. They boost their reviews with Bots. This has been a nightmare! Terrible, Terrible Terrible. Don't use them. You will be so sorry you did.Move cost: $8100Start state: ConnecticutEnd state: Florida
Stacey Seis4 weeks ago
This was the worst experience ever. The cost was inflated when the movers got there. Quoted $3600 and charged $8100 . Price almost tripled. It was a scam from the beginning. Razor did nothing and added $2000 to the cost of my move for doing absolutely nothing. Movers showed up at 6:30 at night, moving in the dark and were unprofessional and arrogant.
Don't use them. You'll be sorry. Thats my guarantee!Move cost: $8000Start state: ConnecticutEnd state: Florida
Chris Burrill4 weeks ago
Horrible company! Quotes low and ask for high deposits. Non refundable! Be aware.Move cost: $2800Start state: New YorkEnd state: Illinois
Jordan Mora1 month ago
These guys are tools!
The salesperson tried some extra pushy tactics to close a deal with my girlfriend while I was at work. When he couldn't close the deal he hung up and had the manager call back. He was also pushy and rude. Price was good, customer service was not. I would not trust people with with safely moving my belongings across the county.
We went another route of course. The guy called back and when we told him thank you and take us off your call list he just confirmed that and hung up again.
Manny and Michael were there names. If anything at least avoid them.Move cost: $1Start state: AlabamaEnd state: Alabama