U.S. Standard Moving & Storage Corp

Really good service. Friendly workforce. Makes moving large objects really straightforward. Recommended!

I have moved several times within the past 10 years and this is by far the worst company I have ever worked with. I would give them a 0 if I could. To start off, US Standard is a broker, meaning they outsource to the cheapest movers they can find. Additionally, this means they can avoid any sort of liability from any damages or mishaps during your move. Although this is communicated in the fine print of the binding estimate, they do not verbally communicate this to you during the initial sale. The website does not have any indication of being a broker and the listing of moving companies used is not accessible. We did not know the moving company hired until they showed up on moving day. One of the sales points for US Standard was a price match adjustment up to $150. I sent the sales rep I worked with a cheaper quote from another moving company about 2 months before our actual move date. He responded with positive confirmation via email that he would make the adjustment. Another rep called me 2 days before our move date, and I asked him about the price match. He said that he had never heard of this and said he would look into it and call me the next day. That call never came. I called again the day after our move and left a message. No response. A few days after our move, I called the original sales rep to ask why we never got the price match and if we could be reimbursed the $150. We have in writing that he was going to perform this task. He BLOCKED our number. We were then on the phone with customer service who said that we could not be reimbursed for this because the move already occurred. Once again, the price match guarantee is in the binding estimate. The customer service rep told us she would call us back in 48 hours. We have yet to receive any communication. I also urge people to go with a high-quality mover if possible. The movers that US Standard hired were absolutely terrible. They charged us $1,900 more than our estimate, even though we were very accurate with our inventory list (we don't have any items of non-standard sizes either). This estimate almost doubled the estimated cubic feet that our belonging would take up (from 517 cu ft to 950 cu ft). Once they packed up our belongings, they had us sign a revised binding estimate (for reference, the movers are supposed to give a quote before packing everything up to avoid holding your belongings "hostage"). The main mover was on a call with another customer who refused to pay (most likely because of the ridiculous price increase). He told his movers to unpack and leave the woman's belongings if she did not pay. We were scared that if we disagreed with the price then we would not be able to move that day (which we had to). They took us (and that lady) at a vulnerable/stressful moment (moving day) to get us to pay up. The movers also managed to break almost every item that they packed. They do not cover damages to boxes that were packed by the owner (PBO). Upon inspection of our PBO boxes, there was no way that they made a good faith effort to transport our belongings with care. We understand that there will inevitably be jostling around in the truck, but our boxes look they were just simply thrown around. The boxes had giant gashes in them and some were delivered upside down. Some of the boxes marked as "heavy" were on the top of stacked boxes. We also had multiple items that were lost. In total, we had around $5,000 in total damage, which is astounding because we are in a 1 bedroom apartment. Again, both US Standard and the movers (Moving Depot USA) were able to avoid liability just because these boxes were packed by the owners (including our TV which was in a specialty TV box and our Peloton screen which was in the original packaging, Styrofoam included). The reason that the TV broke had nothing to do with our packing - there was a giant gash in the side of the box right where the screen cracked. Our delivery movers were not better than our pick-up movers. One of the delivery movers showed up high on hard drugs, so the other movers had to take him home. They also never had us sign any inventory list or the bill of lading upon delivery. There was no reassembly at delivery which was included in the initial binding agreement. Additionally, the movers would not unload the truck until we paid almost $2,000 in cash. That's just another red flag that we overlooked. In conclusion, avoid US Standard like the plague, use a high-quality mover when possible (ideally movers that keep your items in 1 truck), and read the fine print of the contracts even if the movers/sales reps pressure you to hurry up and sign the documents. I very much wish I moved everything myself instead of hiring these people. I truly think that US Standard is a scam of a company and schemes with the moving companies they hire.

Very professional service and hassle-free movement done by Mike and Harry. I would definitely recommend this service.

They were quick and efficient. Even one gentleman Harry went above and beyond to make sure our moving experience was top class. I would absolutely recommend this company to anyone that needs to be moved!

Moving with U.S. Standard Moving and with their amazing drivers couldn't be easier! Great. Everything went smooth. Highly recommended.