Brightline Moving & Storage

The team was very HELPFUL and COMMUNICATED well. The movers showed called before arriving. I had some additional pieces that needed to be hauled to the street to pick up. They disassembled my bed frame and put it back together at the new place. They were QUICK BUT VERY CAREFUL with everything. All fragile items made it to the new place in one piece. I would highly recommend the service.

These guys showed up early and stayed until the job was done. In fact, they worked their butts off, all while maintaining a PROFESSIONAL and FRIENDLY ATTITUDE. I was impressed with their care for our possessions and home, professionalism, and efficiency. The crew leader made sure to check in with me at all stages, listened to any requests. 10/10 would use again.

PLEASE READ BEFORE SIGNING WITH BRIGHTLINE Hi all, please do extensive research on this company - you will come to find that this company will only bring you headaches and stress. I did not do my own due diligence, thats where this review comes in to hopefully help others make a sound decision. 1. It has been almost 3 weeks and i still do not have my items, and have no insight to when they will arrive. Was assured 3-7 days, or 14 days max form Brightline. Fun fact, contracter mover All Moving Relocation has a separate contract which states 30 days in fine print. When calling All Moving Relocation, they say they cannot confirm when it will be delivered, but once schedueld we will find out. I've asked for a supervisor 3x and was told they will call, still no call or response. When i asked for the supervisors email, Mia on the phone says "This is not important so i cannot provide you her email or phone number". 2. Majority of these reviews are fake - after lookng and annotating every review and looking at other reviews the reviewer posted, 340 are 5 star where the reviewer either only has 1 review with Brightline, or other reviews with other moving companies all posted the same day the account was created. Those i was unsure about, i left in the calculation. 31 out of 31 reviews on Yelp are 1 star. Removing all fake reviews, overall rating is 2.13. See google sheet data with calculation here: https://docs.google.com/spreadsheets/d/16DcBUL7QohF-zUbAlIUZkL8u1YifwTwN6ovFtFiYmvE/edit?usp=sharing 3. They are a broker, not a moving company like their website is perceived, meaning they will sign your move and contract it out to a third party moving company. Per DOT FMCSA, brokers are required to provide a full list of moving companies they are contracted with.. which they will not do, or even disclose that they are a broker. Regulations for broker requirements listed here: https://www.fmcsa.dot.gov/protect-your-move/movers-vs-brokers 4. FMCSA lists 'red flags' to keep an eye out for, where Brightline and their contracted moving company I was partnered with have multiple red flags listed. Reg flags included: providing an estimate that sounded too good to be true, without looking at my items, mover upon arrival asked me to sign blank documents.. i would not sign until forms were filled out. Contracted movers answer the phone generically as "Movers". Mover claimed i had ore things thn estimated upon arrival... price changed multiple times throughout moving process. Red flag list here: https://www.fmcsa.dot.gov/protect-your-move/red-flags 5. Price originally quoted at 2700, then 3 days before move, QA quoted at 4600. Originaly person, Sylvia Kerr, undersized or completely left off the items that I listed along with the measurements causing the quote to be underestiamted. I did not do my part in validating the contract i recieved immediately, to ensure items were recorded correctly. QA will call 3 days before your move when it is too late to organize another mover. They truly back you into a corner with no other options. On moving day, mover priced 5100 where i told him i wanted to cancel, and ended up having the pricing revised to I moved forward with the move. 6. They have multiple complaints with the DOT FMCSA - link here to see number and category of complaints: https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=30341390&id2=32124296&f=search3CNS1CNbrightlineDOTMCSubmitSearch 7. Because it has been almost three weeks without my items, when i asked if i can pick up my items instead, they said bc they are still within contract at 30 days, i would have to pay them the remainder of my move costs in order to pick up my items. I wish a followed my gut feeling and canceled on moving day. A few movers for a few hours on each end of the move along with a UHaul would have been less stressful, quicker, and cheaper than this entire horrendous experience. Please do not do what i did, do your due diligence & find another moving company.

All the moving crew were courteous, careful, and helped us keep a POSITIVE ATTITUDE during the stress of moving our household. Anything issue that came up, they handled it efficiently. Thanks again to the entire crew for their HARD WORK and for making our move as painless as possible. I'll say it again Brightline Moving & Storage is .. THE BEST.

These guys are simply THE BEST. They came highly recommended to us by a friend who had recently used them. Their representative arrived and gave us a VERY COMPETITIVE ESTIMATE and we accepted. On moving day they arrived when they said they would and had us packed in a just a few hours. The next day, they called from the road to tell us when to expect them and once again, they were right on time.