Boost Express Van Lines

Dear reader, Congrats on your upcoming move! Whatever you do, do NOT choose Boost to move you. I wouldn’t wish our experience with them on my worst enemy. TLDR: Movers arrived 2 days late for pickup and delivered over a week late, movers downed a power line with their truck, broke out our front window and tried to hide it from us, ended up having our friends move half of our stuff into the truck because they were so slow and we needed to move the next morning, forced us to accept delivery on July 4 or pay $500 to put our stuff into storage and redeliver, customer service was awful (downright mean) and completely unhelpful We booked through PeaPack, who didn’t tell us they were a broker. PeaPack has great reviews. Boost does not. We were obviously not happy when we learned Boost was doing our move since their reviews are the stuff of nightmares. Boost reps said they’d be there on Thursday morning to pick up. They didn’t show and then said it would be 11-2 on Friday. They didn’t come Friday afternoon and eventually came at 6:45pm, which interfered with our plans to see friends on our last night in town and totally screwed with the move-out cleaner we had scheduled. My disappointment did land me a $30 discount. SO GENEROUS. First, only 1 guy showed up and his buddy didn’t show up until close to 8. We watched them back into a pole and down a power line across the street. We had to call 911 to get the line off the street (the movers never mentioned the line to us). Then we hear a crash. They made a huge crack in the front window. I asked if everything was OK and they said yes and tried to hide it. They saw me taking a picture of it and said, “Yes, the window broke.” No apology. 20 min later we hear another crash. They broke out the entire window. I asked them to be careful and the guy says, “It’s just a window.” UGH. The movers were excruciatingly slow. 2 ppl and I had loaded, moved, and unloaded our things in 3 hr when we moved in Ann Arbor with the same amount of stuff. It was 11:15pm (4.5 hours after they arrived) and they were only halfway loaded and they said they were going to leave and come back at 9am. I WASN’T BORN YESTERDAY, SON. WE KNOW YOU WEREN'T GONNA SHOW TIL NOON AT THE EARLIEST (online reviews of the company confirmed this suspicion). We were driving out of town the next morning, so I said, “No, you are not." Our friends helped us to load the rest of the truck. What a nightmare. We loaded the second half in 10 min. You can’t make this stuff up. That was Friday. We were told to expect our stuff on Monday or Tuesday. Every time we called, Boost kept saying to call in a few days. They said that they had 30 days to deliver it!!! (Of course, this is the contract they force you to sign when they arrive and you have no choice). A WEEK passes. They say they can deliver on July 3. I say that’s great, because they cannot deliver on July 4 since we will be out of state. On July 3 they tell us they can deliver on July F’ING 4th. 10 days late! They said that if we couldn’t get someone there, they would charge us an extra $500 and put our stuff in storage. I’ve never had customer service of any company be so mean to me and so unhelpful. Even when I was in tears, they did not care and did nothing to help me. They never apologized. Luckily our friend accepted pick up on the 4th of July. The movers unloaded everything quickly and were respectful, and we didn’t have any big things broken. The only good thing about this whole move. We’re still waiting on how payment for the window goes. Do yourself a favor and do not book Boost!

Boost express van lines were a major help on my moving day. They diligently answered all my questions and explained each step of the moving process so I knew exactly what to expect in terms of the logistics and pricing. Their quotes were affordable, neither too high nor too low. To be honest I don’t mind paying some extra cash as long as I get the quality service. The team worked really hard to complete all moving tasks within the promised time frame. All my goods were delivered on time and in good condition. There were no unpleasant surprises while I was opening moving boxes. I will be recommending Boost express to all my friends.

This was my first time using a professional moving company and I am so thrilled with Boost Express Van Lines. They arrived, transported and delivered my items with no issues or delays. They did a great job at protecting my items and made sure that everything was delivered in the same condition in which it left. They also had great prices and caring workers.

I hired boost Van Lines this past year for my move from New Jersey. Everyone I spoke to answered all of my questions. They were able to tell me exactly what to expect with the move. They also went out of their way to assist me with all my needs. They showed up on the day that I wanted them to and started working very efficiently from the moment they arrived. Definitely an exceptional company. I would highly recommend them.