B2 Moving Company

BAIT and SWITCH BUYER BEWARE SEE PHOTOS Like many in the country the past two years has been particularly hard for us. I was diagnosed with invasive breast cancer in the fall of 2019 and while undergoing treatments and multiple surgeries COVID-19 hit. Like many people, I lost my employment which pushed us out of the Bay Area. In March 2021 we made the decision to relocate to be near family and employment opportunities. After reviewing YELP, we contracted B2 Moving as it appeared they were a reputable business. The contract was for $3400 cash for three movers to secure, load and unload our residence. We have no children or pets and lived in a 400 sq. foot in-laws’ unit. On March 8th, 3 movers arrived (as outlined in the contract) at our residence and secured and loaded our belongings onto the moving the truck. Visual inspection of the action of the movers was limited due to COVID-19 protocols being followed. The unloading out of the truck the next day (March 9, 2021) is where things went wrong. Only one man (the driver) arrived with the moving truck and unloaded all its contents solo into an empty garage space. Items were secured and untouched as placed by this mover until we were able to unpack on May 17, 2021. It appeared that the mover knowingly surrounded the damaged furniture by boxes to obscure line of sight, thus the damage wasn’t detectable until we began to unpack on May 17, 2021. We contacted B2 Moving immediately, outlining the damage that was done to our furniture. Several pieces were damaged and two were damaged beyond repair. 1. China Hutch-family heirloom (Damaged beyond repair) The 3 glass shelves to the China Hutch were wrapped on-top of it and boxes were placed onto of the shelves. When the plastic wrap was removed from the hutch two of the three shelves had fractures through them. (see picture) The back-left leg was broken off. The hutch lock was broken and key missing. The Key was attached to a 1" heirloom infinity copper key chain engraved (which was an anniversary gift to my husband), which the mover took with him. 2 The Bar has two indents from the dolly. 3.) TV Console The top was not protected, there are scratches on the right front corner. 4.) Pub Table: Large dent/gouge /scratch in the leg (Damaged beyond repair). 5.) The Vanity Mirror was detached from the unit, it was not wrapped and has small pressure mark on upper right corner. We received several communications back from our inquiries, from Dan the manger. He asked us to provide him with the reimbursement dollar amount (which was $2353.39), so that he could make it right. On May 24, Dan ultimately responded back with contractual language stating the terms are sixty cents per pound for damages and the max they could reimburse would be $350. He stated that it had been three months since the unload, insinuating the length of time had been too delayed for notification of damages. The contract as we pointed out, was voided by B2 Movers when they did NOT provide the agreed upon and paid in full service of three movers for loading and unloading. We did contact B2Movers the moment we discovered the damages, which is well within the contractual language of “nine months notification”. We had seven pieces of furniture moved and five now have significant damage, two are a complete loss. I had really hoped that Dan would honor his promise and make it right, but as of this writing he appears to be fine with the actions of his movers, which is a real shame. Please stay clear of this company at all cost. They will destroy your furniture and not honor their commitments/contracts.