UNITED AMERICAN MOVING

I try my best to write good reviews on companies so that they are recognized for their work and service. Unfortunately that is not the case with this company! I do not want anyone to have their money STOLEN from them like we did. The company admittedly had their phone lines and emails disconnected for serval weeks. They said they were moving offices. In their contract it states THEY MUST RECEIVE your cancellation in 72hrs to receive a refund on your deposit, at this point they will still charge you a 10% fee. In our case their non working phones and emails made this impossible. Our deposit was $3,600. I have made multiple attempts to call and resolve the matter with them, but the representatives that answer the phones will not transfer me to a supervisor and simply states they do not have the authority to refund me. Please do NOT use this company it is set up to scam you!!! They are a broker not an actual moving company.

I decided a few days after signing an online contract, that I no longer wanted this company to move my things. I emailed my request within my 72 hours and after a month, I am still without my deposit. Every time I call, I am given some excuse that accounting has me on the list and I will get it a week later. I don’t know what calendar they use, but those weeks have come and gone and still no refund. When asking for a manager, I’m informed that no managers are on duty at the time. So basically only the people with no authority are available to continue to give you the run around. I would not recommend this company to anyone. I really think their positive reviews are paid for.

Please do not use this moving company…   If there was a way to give a negative 5-star review, I would.  Never have I ever had such a demeaning experience with a company as I have had with this one.  In the beginning things seemed to go fine.  The gentleman we had original contact with was friendly and personable.   I was able to call and text him and the company with no problem at all.  The only snag seemed to be that when my husband tried to call them from his phone, he would get an automated system saying that the call couldn’t go through.  This seemed weird, but since it worked from my phone I thought little of it.  Things changed, however, once they received our deposit of over $800.00 dollars.  In less than 72 hours of giving them our deposit, we started having problems.  Normal questions regarding the move arose and we tried to call the numbers we had original been given, but none of them worked.  I was now getting the same automated message that my husband was getting on all the numbers I tried.  After an agonizing time of internet searching, I finally found a number that got through to them.  (I was relieved, because I was beginning to believe that we had fallen for a scam.)  My call was answered by an extremely rude woman who kept talking over me as I tried to explain my concerns.  I had originally called to ask a simple “moving” question, but by this time my trust had been shaken, and I had become uneasy.  My main concern now was to make sure we were still in good hands… We. Were. Not. In. Good. Hands.   After multiple times of being hung up on, and after multiple times of being transferred over to other rude customer service representatives, we decided to go another route.  By this time, however, we had now passed the 72-hour window given us to be able to cancel and still get our deposit back.  We are now working with our credit card company, going through the agonizing process of trying to get our deposit back.  I will be reporting my experience to the BBB and I am hoping to make a difference.   We cannot afford to throw away $800.00 during these trying times, and I hope to help others from falling into the same trap of being taken advantage of that we have experienced.  I seriously feel this is a company that should be put out of business.

The moving cost was $2,389 to begin with. Which was to include any blankets or tape needed for furniture dresser mirrors and so on. I agreed to let this company move me on May 23rd or 24th. With the pickup date May 29th and the delivery date of June 1st. I was told that there would be one truck that came to my home loading my belongings and drove straight to Florida to my new home. But when the movers got there I found out it was all a lie. I was being charged by the square footage needed in the truck, the number of pieces I had, the weight of the load, and other things that were not told to me. then I find out that the movers don't even work for the company. They increase my price buy $1,500 or more. Then I was told my belongings would go to New York and sit anywhere house and wait to be loaded with other people's belongings to come to Florida. I was backed into a corner and had no choice 2 continue with the service because I had to vacate my home in Pennsylvania on the 29th and they knew it. Meantime I have been in Florida for almost 6 days and still do not have my belongings. I have service animals who are starting to become it'll do to stress. They want their homes and their belongings which of course is on a truck somewhere. Do not under any circumstance use these people. They will do nothing but lie to you and sell your contract to some unheard-of so-called moving company that will double if not triple your price

DO NOT USE THIS COMPANY. It is a scam. They take your money and you never hear back from them. I called this company and Lloyd Burns picked up the phone and told me they could guarantee my shipment would arrive on my desired date, he said he was holding our spot and we would need the money right away to secure it. Later to find out he was lying and we haven't heard from them since.