Royal Palm Moving & Storage

I was in contact with Royal Palm and specifically Brian Miller! I was contacted several times prior to the Drivers showing up at my apartment to pick up my items. After he took a lists of all my items, we agreed on the price and the date of the move was set. Unfortunately, when the movers arrived on the 12th. They wanted to draft another contract which would cost me 0ver 5K more. I have emails and text that I would not have to pay anything additional. They did not tell me they were just the Brokers and they still have my $500 that needs to be refunded. Please stay away from them, they cancelled on the spot without any of my items being shipped. They promise to refund my money and even now they still are holding my money. I will flood their website with friend and family reviews if I don't get my money back. I will post copies of text and emails shared to let everyone know not to use your company.

SCAM!! BEWARE OF BAIT AND SWITCH TACTICS!! We reached out to Royal Palm Moving for our interstate move and were quoted 418 for our one bedroom apartment. On the day the movers show up the movers let us know that the 3rd party (Royal Palm Moving) grossly misquoted our move. The movers let us know we would need over 1,200 cubic feet. Not only did they misquote us but the movers didn't have room on the truck. They told us they would have to split the items between two trucks (and deliver the rest of our items at a later date). We were then given a new price of $11,700 (to move 1,200 cubic feet). The quoted price was off by 4x times the amount we originally were quoted. In the agreement we signed it stated the original price quoted wouldn't increase unless we added additional weight, or cubic feet to be moved. During the first initials call we gave the representative a count and details of all the items that would need to be moved but when the movers showed up they said the space they reserved for us wouldn't even move our bedroom set. This caused us to be in a panic and emotional distress because we couldn't afford $11,700 and we needed all of our items moved together. We ended up having to cancel the moving truck because we couldn't pay for the new quoted amount. I called Royal Palms and requested they refund our $1,700 security deposit because they misquoted the move and we didn't add any additional items to the original quote. We would have never gone ahead with Royal Palm Movers if we had known the cost would be so high. The quote was grossly off and misguided. We've read through other Google reviews and noticed other customers have recently had the exact same experience as us. It seems like this company is scamming customers with bait-and-switch techniques. I've called Royal Palms to inquire about the litigation process. I was told to send an email (email sent 10/04/2023) and someone would respond to me in 7-10 business days. I still haven't received a response and when I call I get told to send another email or I get disconnected. I've submitted a claim with the BBB (10/18/2023), and Royal Palms has still not responded. The lack of integrity of this company is a huge red flag and companies that operate like this shouldn't be allowed to do business. I hope I can save someone from being taken advantage of by this corrupt company. I would stay far away!