MC MOVERS LLC

Please do not do business with this company!!!! MC Movers was hired to move our business from California to Nevada. The sales rep gave me a quote over the phone. He asked me to describe in detail all the items to be moved, along with measurements. I did so and he sent me the itemized list which appeared accurate and quoted me $8900. included an estimate with a binding contract for pick up on September 12, 2019. I signed the contract and provided a $2200 deposit in the form of a check. A few days before the move date I was informed that they would not be able to move us until Saturday, September 14, 2019. I told them this was unacceptable and they told.me that they would not be coming on the date stated in the contract and that I would not get my deposit back. I was told they would be at our place of business between 9am and 12pm. The driver did not arrive until after 2pm on Saturday September 14, 2019. The driver arrived with a truck partially filled. He came into our shop and immediately said there were too many items. They would not fit in his truck. He would need another truck and the price was no longer $8900. It would be $21,000 to do the move. We showed him the contract and the included list, but he did not acknowledge it. He just we on and on about how much more it would cost. We pointed to the language in the binding contract. He was uninterested. We sent him away because we believe they broke their contract and were no longer working in good faith. I phoned the customer service representative and told him what had transpired. I asked for my deposit to be returned because they breached the binding contract we had entered into. He said that we breached the contract by sending away the driver and we would not be getting our deposit back. I have also tried contacting their customer service department but I'm always told they are not available. At this time I would like to have my deposit returned because of a breach of the binding contract by MC Movers. I believe MC movers is a sham operation.MC Movers breached the binding contract twice. First, by not arriving on the agreed to date of service. Second, they refused to take the items on their list for the quoted amount and said it was quoted too low and had MC movers quoted it correctly they would not have been hired for the move. Based on deceptive business practice of bait and switch and the blatant breach of contract .

This company is fraudulent, as you'll notice by the many fake reviews posted on this page. They do dirty business under several names: Pullman Worldwide, MC Movers LLC, Preferred Moving and Storage....the list goes on. AVOID THE SCAM and go with a different company

They moved me just in time like professionals. The crew was incredibly punctual and committed with their job. This company turned what could be a stressful move into a smooth and nice experience. Delivery time was even better than promised and that’s something that I appreciate a lot. Thank you guys for helping me out!

AVOID MC Movers LLC/Preferred Moving and Storage--inaccurate quotes, absent customer service, subcontracts jobs without customer knowledge, damaged/missing goods upon delivery. We had a TERRIBLE experience with MC Movers LLC in our move from San Francisco to Colorado. We were given a reasonable quote over the phone from sales rep James, who helped estimate the volume of our 2bd apartment. Quote came to $3200 and supposedly with no hidden fees. On moving day, 2 men and 1 minor showed up in a Budget rent-a-truck. After taking a look at our stuff, they nearly doubled the price and the new quote was $6,350. They required 60% of this cost to be paid on moving day, and the remainder upon delivery. The foreman then gave us a “discount” of $650 for the unload-into-storage-fee. (Even though this fee was never disclosed in the original quote and we were promised, no hidden fees). We had such a tight timeline to move and were up against a wall. Left with little choice, we had them proceed. The new total quote for this move was now $5700 which included a slew of hidden fees ($650 in packing materials that we were told would be included in the original quote, additional charges for stairs, etc.). The movers scratched the hardwood floor as they moved the furniture around. Mattresses were thrown on the dirty floor and wrapped up in plastic wrap and tape (even though were told our mattresses would be placed in mattress covers). As they dismantled the bed and lamps, they did not keep the hardware together. We found several pieces laying around and showed them to the movers who shrugged and placed them in random boxes. After they left we tried to contact MC Movers LLC to discuss the drastic change in cost. We called them nearly every day and just got the runaround. We were handed off from person to person and promised callbacks, yet not once were we able to talk to a manager. Not once did a manager return our call during this 4 week fiasco. A few days later we contacted MC Movers LLC and let them know we were ready to receive our belongings. Another two days later, we contacted them again to verify they had received our request, and they acted surprised (like they had never received the initial message). We called them a third time to confirm they had received our request and again they sounded like it was the first time they had heard our request. A few days after our things were picked up, we were contacted by Itamar Friedman from “The Moving Company”. She told us there was some paperwork we needed to sign. We asked what company she was from and she said “Preferred Moving and Storage”. Having not hired Preferred Moving and Storage, we once again contacted MC Movers LLC to find out who these people were and why we needed to sign anything since it was MC Movers LLC that we hired. Again, never got a call back or was able to talk to anyone at MC Movers LLC that could answer our questions. A few days later Sherry from Preferred Moving and Storage contacted us by phone and let us know that we needed to sign the paperwork in order to not be charged MORE money for additional storage time. Having received no communication from MC Movers LLC, we decided the only option to get our things was to deal with Preferred Moving and Storage. Thankfully Sherry was communicative and reassuring, we signed the papers, and she arranged to have our things delivered. Around this time, we did some digging online. Preferred Moving and Storage shows up online as being out of business. We looked at the Google Maps of the MC Mover LLC headquarters, and it appears that nothing is in that area. We even called the other local business around the supposed MC Movers LLC headquarters and none of them were aware of a moving company in the area. We lodged our complaints with the FBI, FMCSA, flagged the headquarter address with Google Maps as a potential fraudulent address, and lodged a complaint with Movingclaims.net who is listed as a neutral party to lodge complaints with on the back of the MC Movers LLC paperwork. We got a response back from Movingclaims.net that they did not recognize this moving company. Though the bulk of our stuff turned up in good shape, there were several items damaged beyond repair or outright missing. As expected, it was difficult to find all the pieces for the lamps, bed, and bookshelves since the movers had not packed them together. Unfortunately our desk is missing vital hardware and a few of our belongings are missing. After 4 weeks we still have not received any communication whatsoever from MC Movers LLC. We now realize this moving job was subcontracted out THREEFOLD without our consent. MC Movers LLC to Preferred Moving and Storage to some random movers.

Our rep was responsive, helpful and organized, the crew was unbelievable they did such a nice job I'm completely satisfied. They packed everything for us including our expensive glassware. The guy was pretty reasonable to deal with. I’m happy with their service and would use them again.