Cheney Bro Worlwide Moving

I used Cheney Bro Worlwide Moving twice in two years. They are REALLY GOOD and PROFESSIONAL. They reached on time for the move, shifted everything without a scratch and their quote is also very reasonable. Highly recommend their moving company.

Just used Cheney Bro Worlwide Moving to move some furniture and they were fast, efficient, careful and honest.. I would recommend them.

NEVER, EVER, CONSIDER USING CHENEY BROS. MOVING AND STORAGE! When Chris called we were happy. He said he had a truck going to Illinois and if we could work on his time line he would give us a great deal. “WRONG”. When the time came to move us they flew a driver in from Fort Lauderdale and he rented a truck in Illinois. The move was set for the 26th of April. They called us that day to tell us the driver was delayed and would be there Tuesday. He finally showed up at 1:00 p.m. ALONE! It took him 2 days to load up. Luckily he had one helper on the second day or who knows how long it would have taken. Next, I had given them the dimensions of our 2 storage units to move. His estimate was $5,389.00. Then, when our units were loaded the driver informed us that we were 700 cubic feet over the estimate. I checked his math and saw that the estimate only included one unit. THE ESTIMATE NEVER INCLUDED THE SECOND UNIT! With all our worldly goods in his truck he told us it would cost an extra $2,740. When we called to complain their customer assistance person Lorraine M., who may very well be a nice person, was totally powerless to help when it came to customer assistance, directed my call to some woman named Shai. If you are talking to her your call is over. She the most unprofessional person I have ever dealt with. I will restrain myself from describing her as I would like. She simply informed me we had 2 choices. We pay the money or she would have the driver dump our possessions. She allowed for no discussion, it was her way or the highway. As tempted has I was to have them dump our stuff, we needed to get home. So we paid. Lorraine M. Then told us to tell the driver when to do the drop off. That it was up to us. “NOPE, WRONG AGAIN.” On our way home to North Carolina we stopped at a hotel for the night. Shai calls us at a quarter to 10 “AT NIGHT”, to tell us our furniture would be delivered at 8 a.m. I told her we had already discussed a delivery time with Lorraine and the driver and we could not be there by 8 a.m. She could not have cared less. Even though we had waited patiently for 3 DAYS for them to load our stuff, she informed us that if we were not there on time, she would charge us $175 an hour until we got there. Even though their advertising says they will store your stuff for free for up to 30 days. Once again, totally unprofessional. Several times we tried to call Chris, the original sales guy we talked to, but he never answered and his phone would take no messages. The whole experience with Cheney Bros. Moving and Storage was stressful and maddening and I would NEVER, EVER, have considered these people had I known. Avoid this company at all costs. Remember them and tell all your friends and family to avoid them. They really do not deserve to be in business.