Arena Van Lines Inc

Movers who were honest, on time, and nice to work with the whole time. Best among others.

Because they planned and prepared so well, the packers made the process of unpacking easy and stress-free.

This move was by far the worst I have ever experienced. I contacted long haul movers not knowing they were a broker. I was never told that. I went through my house explaining everything I had, size etc and was quoted $6800. My first clue was when arena called me about 4-5 PM on Friday. I was scheduled for the move Sunday or Monday.

Do not use this company as they commit fraud and scams.

First of all my state is not even listed (Kansas) as a destination. I contacted Nationwide movers to move me from Houston TX to Wichita KS and had no idea that they were going to broker this job out. They called me the day before I was schedule to load and stated that they had a truck available and could not guarantee that I would be able to have a pick up in time to make my closing if I did not take this driver. I was then brokered out to Arena Van lines and the nightmare began. I was promised 4-5 men to load a 3-bedroom house and 2 guys showed up. It took them until the night to get everything on the truck and they of course halfway through let me know that the cost would go up because I had more boxes (keep in mind that I had already paid an extra fee to Nationwide for the additional boxes) The cost went from the quoted $6,000.00 for the move to a total of over $8,000.00. I paid extra for select items (mirrors and marble tables) to be packed by the movers so it was very disheartening with I noticed that all they did was take boxes that I had purchased to pack, cut them up, wrap a blanket around the item and then tape the box around the item (he used so many of the boxes that I had purchased and we ran short of packing boxes). They put boxes on the truck that were empty and charged me for them and left other items that had been paid for to transport. The drop off of my items was another nightmare as the driver would not open the truck to let me look at the contents until I paid him in cash (I believe this is considered holding your belongings hostage). As they brought in my belongings, I noticed that several things were broken and attempted to address it but because neither of the 2 individuals that were off loading spoke English, all they would say was that they did not load the items. They then proceeded to knock holes in the walls of my new house to the point that I started crying. I had marked all the boxes with what room they were to go into and marked the rooms as well as the walls to indicate where the items should be placed. None of this was honored and most of the boxes were dumped in the front room regardless of how they were marked. Months later when I got all of the boxes in place and started to unpack, I found out that 4 boxes (one out of each of the rooms- one box contained a clock that was a jewelry box with gold jewelry in it) had been taken and my belongings were gone. Unfortunately, I found this out after I had submitted a claim, but it would have made no difference because the insurance company got out of pay for the thousands of dollars of damaged that was done by saying that the pay 60 cents per pound. The insurance company offered me $247.00 for weel over 2-3 thousand dollars' worth of damage and disregarded the 30 photographs that I sent to them. I believe that Nationwide is a rip-off company as they continuously state that it is in the contract when you attempt to bring up a concern and Arena Vanlines should be charged for the number of scams that they are running as I have read over 20 reviews that are so close to what I experienced that I have flashbacks. The items I listed to Nationwide did not change drastically but the cost went from 6,000.00 to over 8,700.00 at the end when they had my belongings on the truck and knew I had to be in Kansas by a certain date. There also appears to be a criminal sense of Planned Lack of Accountability as all the drivers are non-English speaking and take not responsibility for anything. Please, Please do not use either of these companies if you treasure your belongings.