US Interstate & Rail Long Distance Movers

Scam!! Run away from this company I was quoted $12000 they got to my house realized my rates and said if I didn’t pay I would loose my deposit. They were late to deliver demanded I paid in crash 3/4 of my stuff was damaged or missing. Their claim system is a joke just gives you the run around. RUN RUN RUN do not use this brokage service.

Crooks, showed up to move my belongings with a 26’ truck. Fleeced me for an exorbitant amount of money for another 26’ truck. When my belongings, mostly damaged and broken, showed up… 1 26’ truck. Half of my belongings missing. Customer service is a f****** joke. Avoid these pieces of s**** like the plague

Please read and understand there are a lot of fake reviews in here. This company should be reported to the FBI and DOT. They brokered our move out to a terrible company. We have items heavily damaged and missing. The drivers had alcohol on their breath showed up 36 hours late for pick up. Did not come till 9 pm at night! They overcharged me 2369. They should not be allowed to do business. My family has a distraught. Furniture damaged beyond repair and my sons kayak is missing along with other things. Do not do business with these crooks! You will regret it

This is the Result of Hiring this Company. I booked a move with US Interstate & Rail, scheduled for August 2023. After reviewing and itemizing my belongings with Sales Team, they gave me an estimate. Of which I paid half at that time , through email with the guidance of one of your employees by phone . I was not given time to read the contract as it was very fast electronic signature, sign, sign initial, initial, etc. submit! I was then emailed a Printer Friendly "Understanding of your Estimate". There are many discrepancies and flat out lies in this document. As follows: 1. Professional Door to Door Service was not provided by this company, they call people who are not professional through a central dispatch system. Further, the people they send out are not movers at all! They are unskilled laborers, who are very rude, throw your items around in a careless manor and walk off the job before they are finished while laughing at the customer. 2. Expert advice and guidance was not provided, there was only one follow up email made by the scheduling department to revise the estimate. The amount of the job was raised and an additional deposit was collected in the same manner as before, via email with someone coaching me and no time to read what I was signing. At this juncture, I had added boxes and patio furniture. It wasn't until after I signed and was sent the new Biding Moving Estimate . I proceeded in good faith, as I still believed that they were an honest company and would send a regular moving truck, with US Interstate and Rail on the side. They came with a Enterprise Rental Truck and the driver had his car, NO MOVING VAN! 3. I did not receive an itemized inventory at the pick up 4. The driver at the pickup REFUSED to pick up all of my belongings. 5. I was offered 6 wardrobe boxes and 25 extra boxes, FREE at the time of booking, this was a lie, they refused to offer packaging! 6. I had 2 TV's, the driver refused to take the small TV. 7. Page 2 Item 4 of your contract and Item 5 From FMCSA Federal Motor Carrier Safety Administration states "Once your mover loads your shipment, your mover's failure to execute a new binding estimate or to agree with you to treat the original estimate as a non-binding estimate signifies it has reaffirmed the original binding estimate. Your mover may not collect more than the amount of the original binding estimate" US Interstate & Rail breached their own Contract and are in Violation of Federal Regulations. The driver was on the phone with someone, he told me that the bill was going to be DOUBLE and that I could no longer get my 2 deposits refunded. He told me that If I didn't pay, he would not take our belongings. I am a senior and my husband is a disabled senior, we were contractually obligated to move and leave our home. We were being situationally forced to pay double! The driver promised to take ALL OF OUR BELONGINGS if we signed, I said "OK", so he began rapidly and with no care, grabbing our things and put them on the truck. I HAD NOT RECEVIED THE REVISED ESTIMATE AT THAT POINT !! The operator sent an email and called several hours into the move, most of the items were loaded. The driver told me not tell the operator collecting the money they were loading!! IN MY VIEW WE WERE UNDER EXTREME DURESS and COERCION! THERE WAS NO MUTUAL ASSENT IT WAS ELDER ABUSE! ; to sign a contract I could not even see from my phone to keep my belongings that they already had on the truck! Then things got even worse. After the revised bid arrived several hours later, The driver started to refuse to load certain items!! AFTER PROMISING TO LOAD EVERYTHING, HE SAID IT WOULD ALL FIT ON THE TRUCK, HE LIED!! He refused to take items on the original bid,. He refused to take many of the boxes, he refused to take the garage shelves. He then said "I am not going to take this 4 man boxed tent, can I, have it?" He just grabbed the tent and put it in his car, he stole it!! He was refusing to take my coats that were in the coat closet, I begged him, I need the coats! He told me "If you give me $100.00 cash, I will take the coats". EXTORTION! THE NIGHT BEFORE THE DROP OFF I WAS TOLD TO HAVE 10,000. CASH OR THEY WOULD KEEP ALL OF MY BELONGINGS, BLACKMAIL! The workers at the drop off were just as bad, walking off the job and my husband was unloading the truck! There have been damaged and broken items in every box, many things are missing, it feels like we have been through a natural disaster! MY HUSBAND AND I ARE GRIEVING THE LOSS OF IRREPLACEABLE FAMILY PHOTOS AND COLLECTABLES SPANNING OUR LIFETIME!! WE HAVE SENT SEVERAL LETTERS TO US INTERSTATE & RAIL DESCRIBING THE EVENTS AND LOSSES, IN DETAIL, REQUESTING REIMBURSEMENT AND THEY HAVE NOT RESPONDED. I AM WRITING THIS TO WARN INNOCENT PEOPLE, NEVER USE THIS COMPANY!!

Two of my closest friends recommended US Interstate & Rail Long Distance Moving, and they were right. David and his crew exceeded our expectations, and words cannot express our gratitude. I look forward to hiring them again for our next move. Their attentiveness and care for our belongings were truly appreciated. My heartfelt thanks go out to them.