United Choice Movers

I signed a contract via email with United Choice Movers on Wednesday, 03/27/2024 @ 06:00:27 PM (ET) (03:00:27 PM (PST)) agreeing to pay $2,835.00 as a deposit that I had scheduled for a move dated 5/13/2024 order #UC4190935. After reading the emailed policy for my purchase I discovered I had 48 hours to request a refund, and that 20% of the deposit would be held. In order to request a refund I had to email their billing department. I sent an email requesting cancellation of my order and a refund on Friday, 3/29/2024 @ 11:48 AM (PST) or 2:48 PM (ET). I received an email Monday, 4/1/2024 @ 7:04 AM (PST) from someone by the name Alisa from the billing department stating that after review of the email sent and of my file, my request for a refund had been denied. I tried to call their customer service line, but twice I was told that a manager would be unable to make an exception or even talk to me (despite their policy stating otherwise) and that the billing department does not take calls. I am unsure as to what I should do at this point. I sent an email request for cancellation and refund within 48 hours per their policy, and I expect them to follow their own policy as well by refunding me $2,268.00 for my deposit of $2,835.00 - , but I am still being denied... their policy for cancellation: 8. Due to any cancellation within 48 HOURS of placing a reservation, 20% of the deposit will be held. After 48 HOURS of placing a reservation, your deposit is non - refundable unless a manager approves otherwise. In addition, an email describing the cancellation in detail must being sent to the billing department at billing@movingld If your first available pickup date is within fourteen (14) business days, and you elect to cancel, a refund of your deposit is not permissible unless authorized by management. If customer books their move within fourteen (14) business days of the pick-up date, the 48 hour window is null and void. All date change requests must be made within ten (10) business days prior to the pick-up/packing date. Failure to request a change within this time frame will result in an additional deposit of a $750.00 rescheduling fee. If the change is made within 72 hours from move date fee might be higher. If the customer would like to put their service on hold, the deposit may be used as credit, and the service can be held for a total of 12 months from the date of booking. All deposits will show on the billing cycle under either United Choice Movers or Long Distance Moving. By signing this contract, the customer acknowledges that filing a charge back/dispute of charges will result in a forfeiture of the deposit. In the event a dispute arises between United Choice Movers and the customer; the customer is subject to financial responsibility for the associated merchant and bank fees. As well as, satisfying any outstanding balance before the commencement of their move.

Absolute scam. Don’t waste your money/ risk your stuff

Hung up on me when getting pricing because I said I would call them when I was sure and didn't want phone calls asking me if I'm ready. Prior to that, he (Vincent) was quite rude. I just spoke to another company, completely different experience.

United Choice Movers of America is an exceptional moving company that I had the pleasure of working with recently. From start to finish, their service was absolutely outstanding and surpassed all of my expectations.

From the initial consultation to the final delivery, United Choice Movers exceeded my expectations in every aspect. They were reliable, efficient, and a pleasure to walk with.