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WESTERN VAN LINES

3.27/5

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009960533
[email protected]
http://westernvl.com/
950 Bannock Street
US DOT: 2129334

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Western is not like other moving companies. We pride ourselves in delivering excellent service to all our customers.

We move thousands of satisfied families and businesses across the country each year. With the best reputation in the industry – We’re everything you’re looking for in Moving Company!

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70 reviews for WESTERN VAN LINES

Your trust is our top concern, so businesses can't pay to alter or remove their reviews.

Ron Adams
1 2 days ago

Called these folks and got a 9 thousand dollar quote for full pack out. When they called to verify date they said nobody ever said it was full pack. Pay us 7k more and we'll be there as you requested. At this point I had resigned my job, cancelled utilities terminated my lease etc etc so nothing to do but press on. They consider steps onto a porch a flight of stairs. Anything 7 steps or less is a flight of stairs. Now 6 months later I can't get a delivery date, although I've called several times. When you call them for anything but sales you sit on hold for 20 minutes. These people are a rip off. DO NOT USE

Move cost: $16363

Start state: Wyoming

End state: Wisconsin
Paula Mahol
1 4 weeks ago

I hired western van lines on December 21,2021 to deliver my items from south Bend Indiana to Beaumont Texas. They took my things to Kansas City Missouri without notifying me. My things sat there for 2 months. I got a call on March 12,2021 from a moving company in Houston Texas that western van lines hired them to deliver my items. . I told them I don’t want them to deliver my things and they REFUSED TO LET ME PICK UP MY THINGS THEY WOULD NOT ALLOW ME TO GET MY THINGS OUT OF STORAGE. they delivered my items on Saturday March 21,2021 and Im missing 10 boxes and my black & gold vase and my kitchen table. Western van lines has not gotten back to me regarding my missing items.
this company refused to accept their wrong doing. THIS IS A VERY CHEAP COMPANY AND YOU GET WHAT YOU PAY FOR GHEY ARE HORRIBLE
SAMANTHA IS A CUSTOMER SERVICE REP AND SHE IS A LIAR AND WILL NOT ALLOW YOU TO TALK TO ANY MANAGER OR SUPERVISOR. This company is a SCAM AND FRAUD!! They will destroy your items and Loose them and won’t replace anything

Move cost: $1600

Start state: Indiana

End state: Texas
Noah Branscom
1 2 months ago

DO NOT DO NOT DO NOT work with Western Van Lines. They were subcontracted through a broker. Based on estimated items, we were quoted an estimated cu ft. Upon pickup, more items were counted, resulting in double the price. At packing, the crew didn't even stack bins or properly load property. At delivery, verified re-measure showed they only used approximately 20 extra cu ft beyond what was quoted, despite the $1400 increase. Two months later, they refuse to honor the binding agreement stating payment would be made on actual services.

Move cost: $3000

Start state: Colorado

End state: Oregon
Susan Woj
1 4 months ago

THE BAD REVIEWS DO NOT LIE. DO NOT CHOOSE THIS FRAUDULENT COMPANY. I was in your shoes, please listen to me.

You're reading reviews because you're deciding which moving company to choose - stop here. Do not choose Western Van Lines. Western Van Line is the worst moving company that we could have chosen, and I encourage everyone to read their reviews before booking, as they are all accurate.

We worked with a moving broker, US Standard and Moving company, who contracted Western Van Lines for our move from Florida to Mississippi. Western Van Lines is a fraudulent company with horrific customer service. They picked up our belongings on September 24th, and for 4 weeks, NO ONE could tell us where our items were and when they would be arriving. No one knew what state they were in, which storage unit and who would be driving them to us. Samantha and Jennifer, "customer service" at Western Van Lines were horrible at communicating with us and ultimately combative, regardless of how calm we were, and even ignored our calls and texts for weeks. We could not reach ANYONE who could tell us where all of our life's belongings were located. There is a reason they don't put their last names in their email signatures. On October 22nd, they called to tell us that they would be arriving and would not even attempt to deliver our goods into our apartment complex due to the size of the truck, even though both myself and the apartment complex manager assured them there is plenty of room for their truck, and even showed them another 18-Wheeler that was parked within the complex. They forced us to pay an extra $500 to even begin to deliver the items, and then would not even SHOW us our items inside the closed U-Haul until we paid in full, in cash - ILLEGALLY WITHHOLDING GOODS. They told us that they would be charging us an hourly rate while they transferred our items from the large UHaul to the shuttle UHaul, on the account of "waiting to deliver" - at this point, we followed them on their way to retrieve the smaller UHaul and we caught them riding around the town killing time, unnecessary U-turns, riding around backroads, etc. We then called the police to report our goods stolen, and at the sight of the police, the delivery drivers became aggressive and threatened us. We now have a police report filed with our city citing their comments and their threatening behavior. Did you ever think you would need a police report when working with a moving company? No? Us either.

They finally arrived back with our belongings AND MORE THAN HALF of our boxes were missing, not even loaded on the truck, and our large sectional couch and vanity were completely broken beyond repair. They broke their contract that specifically stated they had 30 business days, excluding weekends, to deliver our goods - therefore, we should have NEVER paid full price for a service that was INCOMPLETE. When I called Jennifer at customer service, they told me the contract says that they can deliver "most of" our items by the 30 days...this is inaccurate and downright stupid. They broke their contract. Magically, nearly a month later, now November 17th, they "found" our items and delivered the boxes absolutely crushed.

This company should be shuttered and internally investigated, as they broke their contract we both legally entered and we were forced to pay in full for an incomplete service and to receive our items broken, damaged, and in need of hundreds if not thousands of dollars of repair.

Move cost: $5355

Start state: Florida

End state: Mississippi
Julia DeLorenzo
1 5 months ago

This company is a complete scam. Do not use them.

Western Van Lines moving company has been holding my belongings hostage for over two months. Additionally they keep increasing the cost of my move. I hired Western Van Lines for my cross country move from San Francisco, CA to Brooklyn, NY. They picked up my belongings on September 10, 2020. Upon pickup they told me my move would cost over $1000 more than I was quoted because the space estimate given to me was incorrect (intentionally misleading). The sales person I dealt with is Marty Spector - he has several negative reviews written about him and how he has lowballed other customers who are charged much more for their move the day of pickup.

My belongings were supposed to be delivered within three weeks. It's been over two months, every time I called them I was told there were no drivers and there was nothing they could do to get my belongings to me. However, I was told that I was entitled to a reimbursement of $30/day for every day after the 30 day mark that the deliver was late. This totaled $450. Only once I threatened legal action, did they find a driver. Two days before my delivery the dispatch called me to let me know that there would be an additional $450 charge to cover "shuttle service", moving my belongings from the larger truck to a smaller truck to deliver them. This effectively negated the reimbursement I was due thanks to some very convenient accounting. I live on a wide street in Brooklyn that gets deliveries from semi-trucks regularly so there is no need for the additional shuttle service. I was told that the need for shuttle service was determined by the company and there was no way to change that. So after being initially taken advantage of with a fake-lowball quote, and living without my furniture and belongings for two months, I was then told that the reimbursement for the inconvenience that I was due was negated because of a service that they determined was needed and conveniently totaled the exact amount of the reimbursement due to me. This company is a fraud and seeks to take advantage of customers.

I have filed complaints with the attorney general of Florida (where this company is actually based), The Better Business Bureau, and the Federal Motor Carrier Safety Administration. This company should not be allowed to do business.

Move cost: $4000

Start state: California

End state: New York
Heather Galloway
1 6 months ago

SCAM. This is the worst moving company, ever. My parents were moving from STL to KC, and they got connected to WVL via a moving broker who provided them a quote over the phone. WVL showed up the day they needed their items picked up and taken to storage and told them that the job looked way more expensive than they had been told originally and quoted them an additional $10,000 to move everything. My parents were in a panic since they were selling their house a week from the pickup date, and they agreed to allow the movers to just take the large, heavy items and take them to storage in KC. This was on August 3rd, and on September 8th they provided the delivery date to the home in KC of October 1st.

The day of October 1st, we called and left several voicemails and emails to the delivery group that were never returned. I finally called the customer service line and got connected to a gentleman who found all our information, but he told us that they had 1-4 days to get items delivered from the delivery date requested. We kept calling back every day to finally find that they would reply in 5-7 business days, but they actually had (per the super fine print my parents were under duress to sign) 30 days to have the items delivered. Finally they call my parents on October 9th to say they will be there by 1 pm and they have to have the final payment in CASH for delivery to occur.

Everything with this company is completely unprofessional and shady, and the lack of communication is not acceptable. We will NEVER recommend this company, and I will go out of my way to make sure everyone knows about our terrible experience.

Move cost: $4500

Start state: Missouri

End state: Kansas
Roanna Reynolds
1 6 months ago

Extremely poor customer service, no integrity, and lack of communication. DO NOT EVER use this company or it’s affiliates. My pick up was August 31, a month has passed 0 updates, 0 delivery ETA and no compensation. My initial inquiry started online and a representative by the name of Marty called me every single day anxious for me to sign a contract and submit payment. The day of my pick up they were hours late without any correspondence. The quote provided is definitely mislead and recalculated by the driver (doubling). I have had 0 communication with anyone. I’ve called numerous times, left messages, emails, hoping to receive my belongings. I finally spoke with a representative whom lacks interest or care about the situation and will manipulate the verbiage in the contract as if the company still has a “window” to deliver. Completely disappointed and robbed.

Move cost: $3200

Start state: California

End state: Florida
Brenna LaBere
1 6 months ago

Worst moving company we’ve ever worked with. Without going into too much detail....they will draw you in with an amazing quote and a customer service person with a kind voice. Then they’ll stop communicating, confirm a move date that they will change multiple times (including the night before), break an incredible number of your personal items because they have zero respect for you or your belongings, lose multiple important items (I.e. golf clubs and the legs to a $1000 table), delay delivering your items over and over, try to scam you out of extra money the day of (confirmed that this was a SCAM by one of the actual movers), AND when you file a claim you’ll be offered $80 for everything. This was a nightmare experience. PLEASE do not give them your time, money, or let them destroy your belongings.

Move cost: $7000

Start state: Utah

End state: Massachusetts
Cade Tankersley
1 7 months ago

Company first quoted $5000 then day of when we didn’t have any other options they changed the charge to $13000. We had to make other arrangements for as much as we could but still had to use this company for the larger things.

Then they were scheduled to deliver on 10/1 and never called, never showed up, ignored all phone calls and never called back. We found a different number online and got a hold of a very rude person who said they would show up one of the next 3 days and that we would just need to call them each day to check.

I have no faith my stuff will show up and if it does it will likely be damaged.

Move cost: $13000

Start state: Missouri

End state: Kansas
Melissa Moquin
1 7 months ago

DO NOT USE UNDER ANY CIRCUMSTANCES. I did research before booking and did not see any bad reviews. I had my stuff picked up in Seattle after the timing they said, provide great customer service on the front end and once they had my stuff, have been horrendous. It has been over 3 weeks since my stuff was picked up in Seattle and should have delivered in Georgia. When trying to call or email, there is no response and no one to get in touch with. My sales guy's number is no longer in service. I am just praying at this point I get my stuff at all.

Move cost: $2700

Start state: Washington

End state: Georgia
Andrea Johnson
1 7 months ago

Picked up 1 Sept, Max 14 days for delivery, 23 days later load was still in Kansas warehouse. System down, driver assigned t don’t know when will leave. Notified delivery would be 26 Sept around 0900. Called at 0900, had flat tire, couldn’t get hold of dispatch to get someone to e fix but he was like 2 hrs away and would think he’d be here around 1200 or 1300. I called driver and he still couldn’t get hold of anyone fire roadside assistance, may be around 1900 or 2000 before he could get here. 2200 I called driver, someone else answered and asked if I was notified and I said no. He said driver would call me back in 5 minutes. He never did. I went to sleep. It is now 0900 the next day and still no word and still I furniture.

Move cost: $3200

Start state: Kansas

End state: Texas

Andrea Johnson
7 months ago

Were to Be here by NOON-1300 today, it is now 1430 and no word

Start state:

End state:
April Madden
1 7 months ago

DON'T BELIEVE THESE FAKE REVIEWS!! Western Van Lines of FL (also Boise ID) are a SCAM! They picked up my items 3 weeks ago and now won't answer emails or calls. There's a large group of us filing a law suit due to fraud. Do your research. The company address is the address of the owner who has a criminal record and is for sale.The Boise address is a front and not occupied and the reps change their names and won't answer calls once a contract in place. Please file a report with the Better Business Bureau, Federal Motor Carriers and ALL Attorney Generals of each state (pick up, deliver and their states; FL, ID)!.

Move cost: $5700

Start state: California

End state: Washington
Pedro Novale
1 7 months ago

Scammers. Not answering the phone. Police and State AGs getting reports.

Move cost: $10000

Start state: California

End state: Florida
Elsa Vasquez
1 7 months ago

WORST MOVING COMPANY EVER. DO NOT USE IT, SAVE YOURSELF A HUGE HEADACHE AND A LOT OF MONEY.
Very irresponsible and inconsiderate company. They are experts in charging for services they don't provide. did not comply with the agreed dates for delivery and that is costing us a lot of money. The are now telling us AFTER THE FACT and When you call Customer Service, they don't even give you an ETA. Unreal. Today the lady on the phone 'Idy' even hanged up on my husband not answering his very understandable inquiry for an estimated delivery date. These people charged us, OUT OF THE BLUE, $856 for an "Estimate Fee", the day of pick up, like they know you wouldn't back up at that point and with every interaction on the phone with the agent, before pick up they will add $300 or $200 to the total, for ridiculous reasons like "to ensure the pick up day" (LIE). We are still waiting for out household to be delivered, our special needs kid is sleeping on a inflatable mattress and having poor night sleep. We had to buy plastic plates, cheap cook wear and other items we didn't need.
The other reviews of this company are either bought, fake or from a long time ago. Very disappointed, already filed a complaint with the Better Business Bureau.

Update: Today is Tuesday, Oct 6th. More than a month since our things, our household was picked up, (or stolen), from our home in Parkland Florida. We were told a week ago, we were to receive an update yesterday. WE DIDN'T, no surprises there. Our things might still be in FL, not even loaded to a truck. This is what this business does. Holds your things hostage. Lies and more lies. It is indeed a painful situation, to lose things you have worked so hard to get. We will resource now to the PD. Feeling sorry for the people who enables this operation to commit crimes and get away with them. You have lost a lot more, integrity, dignity and self respect SWIFT VAN LINES DBA WESTERN VAN LINES.
Very happy to see an alert from BBB at the top of the numerous complaints. Thank you.

Move cost: $3856

Start state: Florida

End state: Colorado
Darla Skoglund
1 7 months ago

ZERO STARS. This company is horrible and full of lies. Their action verge on fraud and illegal if it doesn't cross the line. They are currently under investigation by the BBB, DOT, FBI, & IRS. allegations include hostage, fraud, breach of contract, negligence, gross negligence, payroll fraud, and tax fraud but I may have missed something. We have been continually lied to about our anticipated delivery date and were told by Laura a supervisor independent contractor in dispatch that our job isn't scheduled, will not be scheduled anytime soon, and she intimated that she will prevent our delivery from being scheduled until she is forced to. She also said that she would note in our file that no one could discuss our stuff with us except her since we were making a fuss. DO NOT USE OR RECOMMEND WESTERN VAN LINES.

Move cost: $8000

Start state: California

End state: Utah
gil shalmon
2 8 months ago

This company is total trash, I would never recommend them to anyone. If I could give them a 0 instead of a 1 star review i would.
It's been over 30 days since they moved my stuff and it's literally gone over one state. The communication has been even worse, and schockingly they never return any phone calls, emails, etc.

Besides charging me an extra 1,200 above the quote, they are now 25 days late, probably end up being 40 days late over the estimated date delivery. They've blamed it on: Covid, wildfires, hurricanes, truck logistics and driver logistics. This has been mind blowing. And oh, for my inconvenience they may knock of $30.

Move cost: $3000

Start state: Nebraska

End state: Florida
Mike Wilson
1 8 months ago

Worst experience I may have EVER had. Zero stars!!!

Bait and switch: from quote to move my cost doubled!
They dodge your calls in CS. Would call and call from the phone number on file and never get someone. But call from another line and get right through.
Then they put you on hold and cut the line.

Bottom line, it has been over six weeks since they picked up my items and they have been sitting in storage ever since. We are flying back to Colorado to collect our things and will be filing suits to get the almost $5000 I’ve paid them already.

DO NOT USE THESE LIARS/CON ARTISTS!!!

Move cost: $7800

Start state: Colorado

End state: North Carolina
Mariah Jayne
1 8 months ago

Abysmal service from start to "finish". Deceptive sales practices and failure to make final delivery. Purple Heart Moving Group was hired on June 3rd 2020. It was assured that I would not under any circumstances pay more than the quoted price of $1994.52. They chose Western Van Lines to complete the Move. When the movers arrived, double the quoted price was demanded. Because I had to be out of my apartment the next morning, I allowed them to take my things. I was also given a delivery window of 10-15 days after pick up. That was 4 weeks ago on July 28th. It is now August 27th and I have been unable to find neither the location of my items nor my estimated delivery date. The customer service line has been unwilling to give that information. They have been extremely difficult to get ahold of. I have called approximately 3 times a week and have now heard the phrase "hopefully by the end of the week" for 2 straight weeks. This company should not be allowed to do this to anyone else. After speaking with a customer service representative on August 27th, I was told that all the company could do was check on the status of my shipment. Their service and sales departments have been the opposite of helpful and this company should lose their business license.

Move cost: $3800

Start state: Kansas

End state: Georgia
Allie LEWIS
1 8 months ago

DON'T TRUST THIS COMPANY. Quoted us 6k and charged us 12k on moving day. Completely upset and disappointed. Feel Completely raped of money. Considering lawyer-ing up. Had I known we would have gone with someone else. Absolute bullshit.

Move cost: $12000

Start state: California

End state: Idaho
Nicholas Baadshaug
2 8 months ago

At first the company was accommodating (that was before I paid my deposit). We moved from Charlotte to Colorado and initially the estimate we were given was around $3400. By the time they came for the pickup it had ballooned to double. The pickup went well. The movers that came were respectful of our stuff and detailed. I was told by the movers to call two days after the pickup to give Western a pickup date which I did. After that I waited several days before calling back. I was told they had not found a driver yet and that it may take more time. Several more days passed and still nothing. I called the office many times (no answer), left messages, sent emails, and nothing until finally I received a call back the day I had already coordinated with the movers (not western van lines). Finally after almost two weeks since my initial call I was finally given a delivery date. I then received a call from their brokered movers because that's what this company is and they told me they just realized they couldn't get a semi into my complex so they would have to rent a smaller truck and that was a cost to me for additional 1K! The movers arrived on time, the guys were great (both brokered movers were the highlight of this experience). However, when my boxes arrived they were all smashed. The guys who delivered my items said when they transferred the boxes that was the condition they were in. Thankfully I packed my items securely so nothing seemed damaged. After they started to load my furniture in is when we noticed they broke one of our dressers and our bed frame. When I reached out to the company to file a claim, again no answer, I left messages, sent emails, etc and still haven't received a call. In my opinion if you are looking for a mover, look elsewhere. It wasn't a great experience.

Move cost: $6900

Start state: North Carolina

End state: Colorado
Aaron Thompson
1 8 months ago

This would be zero stars if possible. My wife and I moved from CO to CA, we had a pick-up date set and finalized. Less than 24 hours before our pick-up time we were notified by Marty that they would be 2 or more days late. Our realtor helped us to get an in town moving company and a u-haul to store our belongings since we had to vacate on the day of the house closing. Marty, at first, acknowledged responsibility and proposed a partial refund but that quickly changed once we pursued the refund. In the following three weeks Marty has stated that they would refund the price of 480 dollars which was the price incurred for in town movers and u-haul storage. However, after sometime no refund came through and silence from Western Van Lines, I began to investigate. Now Marty has lied to multiple employees saying they only offered 250 dollars also stating that this is the agreed amount on recorded calls. Marty has also failed to call us back for almost two weeks and now blocked our phone number. The company continues to say they never agreed to any price and now is trying to lie about their taped phone calls. We also had to coordinate our own move and relay our pick-up dates and logistics to various drivers ever since the initial pick-up date was missed. I would not recommend dealing with this company, they are overpriced and use predatory bait-and-switch tactics.

Move cost: $5500

Start state: Colorado

End state: California
Seira Tng
1 9 months ago

DO NOT USE THESE MOVERS. DO NOT BOOK WITH THEM. My things were DELAYED, BROKEN, AND MISSING. If I could do my move all over again, I would save myself SO much stress by never, ever using this company. A family member chose these movers for me and I so wish I had done my own research.

1. Delayed

My items were picked up on June 13. This was an interstate move across four states. The first available delivery date was June 17. Items sat in their Kansas City warehouse until July 17 and were finally delivered on July 20!!! I was without essential items in my new place for a full month. We were told it would be more like two weeks max, but that was an outright lie so we would book with them. Whenever I tried to call the person in charge of long distance moves (Laura) the phone would ring and go to voicemail. She never once picked up. I left many messages asking her to call me, the destination person - my name and number were in the file - but every time she called the number for the pickup person, who then had to relay the message to me. Then I noticed that when I called her number, I couldn't even leave a voicemail for her anymore - I would just get routed directly to customer service. Is this woman even doing her job?

2. Broken

The back of my tall bookcase got smashed in during the move, and the lids of two of my plastic storage bins got completely mangled. One cardboard box arrived ripped all down the side; most were smashed.

3. Missing

I had a leather loveseat (expensive when new - and the item/manufacturer is now out of business) and the two back pieces could be taken off for easier moving. Those back pieces are now GONE and Western Van Lines is making 0 effort to find them. I have half a couch now which might as well be no couch because it's non-functional without the back. Where could they have gone??? I am not holding my breath that they'll find them considering everything that's happened so far. I also don't think we'll get anything near the cost of a replacement back.

Not to mention: Once the movers arrived to pick up the items, they told us that we had to pay more than the initial quote we received, even though everything was assessed correctly. So we ended up price gouged for a seriously subpar job. What a scam! The team who came to pick up the items was also wildly unprofessional - no one was wearing masks and they even asked to use our printer to print out documents they needed for their next pickup.

Start state: Nebraska

End state: Texas
Seth Foster
1 9 months ago

This company is absolutely awful, and I regret selecting them for my move from Washington to Illinois. I was sold a full service move where my furniture would arrive within 3 days of my arrival in Illinois. The movers would wrap and pack all large items and take apart large furniture, I was in charge of putting everything in boxes. I was told that the contract stipulated it could take up to 18 days if there’s weather delays or truck issues, but to fully expect my items to arrive within 3 days of my arrival. My move was in June, so weather would not be an issue. I confirmed numerus times before signing that I could expect my items within a few days of the agreed upon date and that they would be in contact with me along the way with updates. I arrived Illinois and waited until a day before my items were supposed to arrive to call to confirm that my items would be there the next day. The communication once my items were picked up could not have possibly been any worst. I was never able to contact the salesman or the “moving specialist” ever again. Always right to voicemail and never calling me back. I was able to get in contact with dispatch, who told me my items had not yet left the Washington State… 9 days after picking everything up. I was told I “need to read contracts better” “this is amazon, you can’t expect your items when you need them”. I explained I was told that the 18-day stipulation was only for emergencies. I was then told “we wait until we have enough items to send to that part of the country, to ship”. “It’s what the contract says and you need to deel with it”. I was given a cell phone number to call to get updates. A week later, not hearing anything I call that number and was told “it’s a private cell phone and do not call again regarding the move” Finally THREE WEEKS after our agreed upon date the mover call saying they would be at my place the next day. I take off of from work, deflate the air mattress and prepare the apartment. They never show. They call me that night and tell me it will be the next day. Once they arrived 2 pieces of furniture were damage and a box with all of our plates and bowls did not arrive. After placing everything in the apartment the movers said that they were done without putting anything together. After arguing with them and showing them the contract for a “full-service move” they put together the large pieces of furniture. This is the worst experience I’ve ever had with any time of company. Do not use them at all costs. Awful and rude communication while messing up every aspect of the move. I would leave negative stars if I could.

Move cost: $3500

Start state: Washington

End state: Illinois
Brynisha Griffin
1 9 months ago

SCAM SCAM SCAM!!! This company is TERRIBLE! They quote you a price and then double the price upon arrival. They pick up your belongings and then ship them to a warehouse where they sit for days upon days until they can "find" a driver to drive your belongings to your state of relocation! The dispatch and customer service department DOES NOT HELP YOU AT ALL! Mike was the representative to start the deal with a promise of 4 day delivery! SCAM! TERRIBLE! WILL NEVER USE AGAIN AND THE DATE IS 7/9/2020!!

Move cost: $5900

Start state: Ohio

End state: Ohio
Steve Ortmann
1 9 months ago

My wife and I hired Western to move us from Santa Monica to Wash DC. They promised, in writing, to deliver by June 12. Now they're holding possessions in CA with no commitment date, refusal to honor promises on calls and are apparently doing this to a number of other people.

They finally delivered 26 business days after pick-up and we had most of our fragile goods damaged or destroyed, including valuable art pieces that we had paid extra to have properly crated.

They are complete and total frauds. And any review that is older than 5 months is fraudulent as well, since they had their interstate license revoked (for the 3rd time in 5 yrs) up until March, 2020, when for some reason they were able to get another license. So all of the 5 star reviews from 5-8 months ago are fiction. Run, don't walk, from these sociopathic low-lifes. They will add exponentially to your moving anxiety, and they don't give a damn how your personal possessions arrive. (And contrary to what they will promise you, every aspect of their service is contracted out to whatever low-bid losers they can get.) They must have their license revoked (again).

Move cost: $12000

Start state: California

End state: D.C.
Ankur Shah
5 10 months ago

I had the pleasure of working with Blake regarding a quote. Blake was very honest with me about another quote and that they are underestimating my costs. Sure enough he was correct and I will always regret not going with him. My invoice was double the estimate. My move was horrible and unprofessional and I tried to see if they could assume our possessions and complete the move. Unfortunately the logistics did not work out since we already moved and it became difficult to coordinate with our movers. If you are looking for someone who is upfront, honest, and reliable Western Van Lines are your guys. Blake will take care of you, I have no doubt.

Start state: Oregon

End state: Indiana
William Rother
1 10 months ago

Complete scam. Will under quote you to get you to sign original contract. Then call back to itemize, and still under quote you. Forcing you to pay a differential on the original non-refundable deposit. Original quote was under by half the square footage. Second itemized quote was still only 65% of actual space. They then try to get you to pay the difference upon loading. Customer service was impossible to get ahold of on the day the movers arrived. When the driver finally got a hold of someone, the customer service was very rude and basically said if we dont allow them to move, they have free money from our deposit. Stay far away from this company. I'm filing complaints with the better business bureau as well.

Start state: Illinois

End state: Illinois
Devin Nickerson
1 10 months ago

Brought first load after 11 business days only after multiple phone calls. Driver then informs me 25% of my goods are coming on another truck. Wait 8 more days for other load and movers will not put furniture back together even though it was in contract. Avoid this company!

Move cost: $8500

Start state: Arizona

End state: Tennessee
Suewong McFadden
1 10 months ago

PLEASE DO NOT USE THIS MOVING COMPANY! I AM SO SERIOUS, YOU WILL GET SCAMMED! This was second company that I went through because I dodged the bullet with the first company that I believed tried to scam me out of my money, so I disputed the first company, US Standard & Storage (Internet/Broker Company). Unfortunately, this company was the same exact way. This being my first Out-of-State move. It was a complete nightmare. The initial conversation and negotiation I had with Michael Greene (Sale Representative) had a great quote using the manager discounts to get you an affordable rate. Of course, you put down an initial deposit and MAKE SURE YOU READ YOUR CONTRACT. I read my contract through and through. It was not lengthy but read it carefully. They explained that they have their own moving Western Van Lines trucks, " meaning if you have a truck then western van lines printed logo on the truck like most moving companies. They hired movers to move my stuff in a rental Penske truck. The carrier was trying to upcharge me based on what he saw in my apartment. I literally had 30 boxes and my bedroom set. He said that this doesn't match the paperwork. I told him he was a liar and pulled up my paperwork with the correct items. I told him that he had the wrong list and they did not send him an updated list. He magically pulled up the "updated" list. Then, trying to rush me to sign paperwork and got mad at me when I was asking a lot of questions. He did not speak good English, so unfortunately that was not much help. I tried contacting Michael who supposedly available at all the time. He stops returning my calls and I could not reach him anymore to go over the issues at hand. I told the carrier he will be taking all my stuff and kept talking about leaving it here, leaving it here. I argue with him for about 30 minutes until he said he was only charge me $250 instead of $400. My sister was in route to come up there to help me deal with this situation. Unfortunately, I feel that something was up when they requesting cash or postal money order. They stated the estimate of the delivery was 5-14 days. The carrier said he will be the one moving my stuff all the way to Phoenix, Arizona. I took down his number and everything. In route to Arizona, I had contact Michael Greene and did not received any response. I contact another number that was supposedly associated with the company. It was “quality insurance company,” I realized I have been scammed. I kept calling and leaving voicemail about contacting my lawyer and bank to report company fraud (which I did anyways). After I arrived in Phoenix, another moving company based out of Phoenix contact me about my household items and delivery. Talking about they will be arriving in a 75’ feet truck. I am confused about why my stuff was being delivered in a long truck. The new moving company that suppose my stuff was bid off to was called, 500 Movers. They were explaining about how their will be $300 shuttle fee and $300 for redelivery fee if their 75’ feet truck could not fit in the apartment complex. I am like what in the world. They already knew that their truck was not going to fit in my apartment complex. I am like that truck would not fit anywhere. A person name Laura contact me back in regards to the situation and saying that it is in the contract and I kept explaining to her that they provided for inaccurate information and try to tell me what I mis-heard things. I am not illiterate about things that are explained to me. She said she will contact, Jennifer Martinez, the manager to get in touch with me and that was a lie. The next day, they were screening my calls and how I know that because every time I call they were forward to a voicemail that was “so-call full.” When my sister called them, they picked up for her because they did not recognize her number. I was so angry with the poor communication, falsify information, and unprofessional service that this company had provided. PLEASE DO NOT USE THIS SERVICE AND BE AWARE OF COMPANIES LIKE THIS. THEY WILL SCAM YOU!!! CONTACT YOUR BANKS AND LAWYER TO REPORT THESE FRAUDULENT COMPANIES ASAP!

Move cost: $2182

Start state: North Carolina

End state: Arizona
David Tillman
1 10 months ago

Horrible experience. Low ball estimate that went up 40% on loading day. Delivery arrived 21 days after requested date. Delivery dispatch told me on a Friday that my goods were being loaded and delivery would occur Sunday. Goods were not loaded until Monday, delivery was Tuesday. All managers in the delivery office did not see how this was a problem. Also had no explanation of why, said my driver would know, he didn’t either. This company lacks any integrity. Zero communication with customers.

Move cost: $11000

Start state: Tennessee

End state: Missouri
Wendy Wood
1 10 months ago

Western Van Lines is a fraud. They gave us a low ball estimate and promised (in writing) a delivery date. Once loaded, they charged us an additional fee without documentation of why and then did not deliver our belongings. When I contact them, they say they don't know where our stuff is or when it will be delivered. We are hiring a lawyer.

Move cost: $8000

Start state: California

End state: D.C.
Dawna Lowe
2 10 months ago

Horrible experience with this company. First off there was no communication from the company to us when we requested our household goods. We were suppose to receive a call from the driver the weekend before we got our stuff and he never did call. When we got ahold of someone at the phone numbers that we had it was always leave a message and they may call back. A number of things in our household goods have been damaged and destroyed and when I called and talked to Jennifer, she told me that the paperwork would be sent to the address on file but we have yet to get it and it’s been over a month since we got our stuff. We have tried to call a lot of times and still only get voicemail and yes we leave messages. Then out of the blue we get a call from the driver trying to tell us that one of the Postal money orders we gave him did not clear his account and that there was a stop payment on it. I explained to him that it’s as impossible as I had signed the money orders and gave them to him. I will never work with this company again as now we will have to higher a lawyer for breach of contract with this company. If I could give no stars it would be too many

Move cost: $6408

Start state: Oregon

End state: Arizona
charles caleb
5 1 year ago

It’s the second time that I move with this company and this time I used their storage service which price was pretty fair. They took their time to move everything preventing the items to get damaged. Movers were kind and respectful, they packed and wrapped everything with the materials they brought. I did not have any damages not even at the storage place. I don’t have any complaints at all I'd say I’m satisfied.

Move cost: $2100

Start state: Florida

End state: Georgia
carson evan
5 1 year ago

I contracted these guys due to the reviews that I’ve seen online. When I contacted them they sent me the quote quickly, and they really offered a good price since they did all the work and my move was not an easy one. Their insurance included the transportation costs and even the cost of boxes, dressers etc. They were right on time and movers were respectful and careful with my stuff, I’m pleased with their service.

Move cost: $2000

Start state: New Hampshire

End state: South Carolina
alex brody
5 1 year ago

I received a very good service from these guys last week, they were responsible and efficient since the beginning, they have excellent trucks and tools for disassembling furniture and insurance is one of the best. I did not have time to pack and wrap things up due to my job, but they did it for me since I had the option to include it in my quote. One day after the move they contacted me to arrange last details. They showed up on time and the move went better that expected, despite I was living in a 6th floor they moved all without disturbing my neighbors, I really appreciate their service.

Move cost: $1980

Start state: Arkansas

End state: Indiana
jesse matteo
5 1 year ago

I hired this company to move from my old hose to an apartment and they treated me right. After having multiple moving experiences with several different companies I can assure that this is one of the best that I’ve known, not only because of their low prices but also for their great job and care for my belongings, the time they take to finish the job and the great packing materials they use, I will definitely use them in future opportunity.

Move cost: $2000

Start state: Colorado

End state: Louisiana
paxton judah
5 1 year ago

I moved last week with this company for two reasons. The first one is my parents moved several times during their entire life and always contracted them and every time they were pleased with the service. The second one is that I they take great care of all the things, they make a great job with packaging and wrapping. I have no complaints for this company and would like to recommend it.

Move cost: $2000

Start state: Minnesota

End state: Michigan
zander derek
5 1 year ago

I moved last week with this company for two reasons. The first one is my parents moved several times during their entire life and always contracted them and every time they were pleased with the service. The second one is that I they take great care of all the things, they do a great job with packaging and wrapping. I have no complaints for this company and would like to recommend it.

Move cost: $1900

Start state: Nebraska

End state: Missouri
rayo astrid
5 1 year ago

They paid a visit to us and send us the quote for free. The salesman explained to us the details of the service. We accepted the quote and made the decision to move with them. They were organized, punctual and everything ran very good. They did the whole packing job, and all our stuff got no damage during the loading process. They were also quick when unloading we were impressed about their great skills and commitment.

Move cost: $2000

Start state: Minnesota

End state: Nevada
Maximiliano Anderson
5 1 year ago

I’ve always moved with these guys and they’ve always had very good performance. They packed everything for me and I did not have to do anything at all, they also had special care when loading and unloading my furniture. The movers showed hard work all the time, besides their leader was controlling his employees and making sure everything ran smoothly. At the end he called me to know if I was satisfied with the service. Anyone who uses this company will have a great move.

Move cost: $1900

Start state: Indiana

End state: New Hampshire
seth jeffrey
5 1 year ago

Outstanding service, they are honest, quick and efficient, I will hire them again for future moves.

Move cost: $1999

Start state: Iowa

End state: Mississippi
cruz hendrix
5 1 year ago

I can only write positive comments, I looked for speed and effectiveness and I found it in this company. First thing I saw was their age which is more than 10 years in business, other companies were too young and I did not trust them since they did not included insurance among other things. Movers were so kind and nice to me and careful with my belongings and at point of destination they placed everything where I told them which made it much easier for me to unpack, I would recommend this company to anyone needing to move.

Move cost: $2000

Start state: Montana

End state: Nebraska
grady Gregory
5 1 year ago

Since I already have used this company before, I recommended it to a friend. He called them and they paid him a visit to assess everything necessary to do the move. He lived in a small building without elevator thus moving the furniture would be a little complicated. At the end of the day he moved without any issue, his furniture and appliances arrived to destination safe and with no damage. Everything was properly packed and protected. My friend called me and told me his experience gratefully. Because of my friend’s experience I keep recommending this serious and responsible company.

Move cost: $2100

Start state: New Jersey

End state: New Hampshire
porter sullivan
5 1 year ago

Booking the move was easy, my rep called and made it easy for me, he was responsive and committed with me. The movers arrived right on time and were very nice to me and my kids. The foreman made sure at all times that I was comfortable with the movements and heard all my recommendations.

Move cost: $2100

Start state: Florida

End state: Missouri
zaiden augustus
5 1 year ago

The movers did their job quickly and professionally always with a great attitude, everything went smoothly all the time. All my items arrived without any damage, most of my furniture is pretty expensive but fortunately they did a great job protecting it with good pad wraping, these guys make the difference in the moving business.

Move cost: $1900

Start state: Oregon

End state: Pennsylvania
kian drew
5 1 year ago

John my moving specialist treated me nice and kind, his work was efficient and responded to all of my silly questions. I like that he was pretty attentive to my demands. I was impressed with the packing service, they disassembled and reassembled everything. The movers had always a great attitude and were always willing to help me and my family. I’m thankful to these guys who made my life easier.

Move cost: $1900

Start state: New Hampshire

End state: Missouri
chandler asa
5 1 year ago

Mark my sales rep was incredible with the reservation process and planning all the details. Movers were efficient and friendly and more than helpful, I felt pretty comfortable leaving my stuff in these guys’ hands. Nothing was broken and they finished in pretty short time. I would recommend them without a doubt.

Move cost: $1900

Start state: Delaware

End state: Nebraska
corinna courtney
5 1 year ago

Brian the foreman was very helpful on the delivery day. He left the pieces exactly where we asked him to, we liked this very much since it eased our lives when unpacking and reassembling everything. Really nice service in all aspects.

Move cost: $1990

Start state: Florida

End state: New Hampshire
dan deborah
5 1 year ago

I was mostly amazed with their customer service and how careful they were on every detail, also on how they resolved problems. Insurance was great, they damaged my kid's mattress but the insurance paid for it with no problem at all. Anthony took great responsibility of our stuff so that it arrived safe and in promised time. I would not hesitate to contact them again.

Move cost: $2000

Start state: Florida

End state: Maryland
corey cristian
5 1 year ago

Our rep was honest and nice to us from start to finish. They were very clear that delivery time depended on the truck availability. When I got my stuff on delivery day, the driver made sure the items were in good shape. The final price was same as initially quoted and very fair according to their great job. I would recommend them as a reliable company.

Move cost: $2000

Start state: Arkansas

End state: Colorado
brendan brett
5 1 year ago

They gave me a very good service overall. They showed up 30 min late but they were so hard working and fast that this was not a big deal at the end. I’m even grateful that they did the whole move invery short time and the movers were very nice to us. My family and I agree that this company did a great job.

Move cost: $1900

Start state: Georgia

End state: Montana
aron badie
5 1 year ago

I am very pleased with their service. Movers showed up on time and they kindly asked me what I wanted to be packed and loaded first. I am glad Anthony made sure to send a very careful moving crew since all my belongings were delivered safe and sound. I even asked them to do a quick stop on the road to drop some things off, and they did it without any extra charges. Thank you guys for your great service.

Move cost: $2000

Start state: Arkansas

End state: Minnesota
gianna liam
5 1 year ago

I was happy to give them a try since Dave my sales rep got me a great price, furthermore he was always responsive and concerned about my needs. Everything ran smoothly, the guys did an amazing job. Also I used their packing service which was a relieve for me. I had nothing to worry about they did it all for me. All boxes were marked and easily found upon arrival, nice service!

Move cost: $2000

Start state: Connecticut

End state: Montana
adeline sydney
5 1 year ago

They made my life much easier from the very first call. I had no problems at all, when I talked to Mark I knew that I was making the right choice. He was easily accessible during the entire process via email or phone. At the end they delayed 1 hour my delivery, but it was not a big deal, since the rest of the job was excellent.

Move cost: $2000

Start state: Idaho

End state: Missouri
skyler lauren
5 1 year ago

The quote I got from Mark for my two bedroom apartment was significantly lower than other 3 local companies. Once they finished unloading at my new house and left, I realized one of my bags was missing, so I called Mark, he called the foreman who quickly found it. They are pretty honest and professional guys.

Move cost: $2000

Start state: Louisiana

End state: Nebraska
dominic hunter
5 1 year ago

Our moving specialist handled everything and worked according to our moving schedule which was awesome. He always listened to our requirements and tried to get them done. We were pleased indeed, we let the crew do their job and they did it pretty well. I would like to hire them again for my next move.

Move cost: $2000

Start state: New Jersey

End state: New York
carson josiah
5 1 year ago

I really couldn’t find a more helpful team, they got to pick up 5 mins before agreed time and all of them were in neat uniforms with their identification visible. They were very polite to me and my family. Moreover their planning was excellent, everything ran smoothly and as an added service they disassembled and assembled all my furniture, my rep was honest with the price since I only paid $ 50 additional for some extra packaging which was pretty fair to me.

Move cost: $1900

Start state: Nebraska

End state: Montana
samantha alexandra
5 1 year ago

Our moving specialist handled everything and worked according to our moving schedule which was awesome. He always listened to our requirements and tried to get them done. We were pleased indeed, we let the crew do their job and they did it pretty well. I would like to hire them again for my next move.

Move cost: $2000

Start state: Mississippi

End state: Minnesota
jeremiah cole
5 1 year ago

Reliable and honest, that’s what best describe these guys. My sales rep was always there for me and answered immediately all my phone calls. After I was delivered I had a missing bag and my sales rep he helped me find it. I really appreciated this because finding a company that cares for your stuff is hard, and that makes me feel secure to hire these guys again.

Move cost: $2000

Start state: Missouri

End state: Massachusetts
zoe addison
5 1 year ago

I was looking for a reputable moving company and a friend of mine recommended me these guys. He said they did a great job on his last move, so I gave them a try. They were polite and friendly. The rep was mindful and honest in his offer. All of my furniture was padded and wrapped in record time! This was my first move that went beyond my expectations. I would recommend them to all my friends.

Move cost: $2100

Start state: Texas

End state: Maine
mia aliyah
5 1 year ago

I had to deal with my huge move recently. I knew this could be very stressful and complicated due to the huge amount of items that we had and an expensive old dining table too. Despite all this, the crew did their best. They wrapped it all properly and they had packaging even for our mattresses. Nothing got damaged due to their dedicated work. These guys render A+ service.

Move cost: $2000

Start state: Iowa

End state: Maine
james william
5 1 year ago

We were worried about finding a good company that could move our odd large items such as our grand piano and our big griller but this company’s crew handled it without hassle. They came well prepared with proper wrapping for these items. Furthermore they were kind to us and helpful, they even helped us to move our baggage and load it on our car. One of the boxes got lost but they quickly found it and delivered it to our new home. There’s no doubt I chose the best option!

Move cost: $2100

Start state: Florida

End state: Maryland
charlie charlotte
5 1 year ago

I must admit I was a bit reluctant about hiring a moving company however I gave this company a chance and I'm happy to say mine was a great experience. First off, the pricing was quite competitive. Mark my rep booked my move quickly and made sure the crew arrived right on time. I really like the way they packed our stuff and how they treated us. They made us feel like we were part of their family, great service overall.

Move cost: $2100

Start state: Kentucky

End state: Nebraska
karolina wolteins
5 1 year ago

The loading team was smart and very easy to communicate with. It was raining on the move day, I was amazed that the movers instead of making excuses, they disassembled chairs, tables and bed very quickly, also the pieces were plastic-wrapped and loaded. My representative was very easy to deal with and very responsive, the move went exceptionally well and we were moved in record time. This was the best service I’ve ever seen.

Move cost: $2300

Start state: California

End state: Missouri
layla madison
5 1 year ago

Fiirst off they were on time also careful with my items even when disassembling and reassembling. They literally took care of everything and that just felt wonderful. Price was really competitive and nobody else offered so many advantages as this company. One of my mattress got ripped and the insurance covered it. The best service I’ve ever seen.

Move cost: $2300

Start state: Montana

End state: Massachusetts
mia ava
5 1 year ago

They worked hard and efficiently, they loaded a 4 bedroom house in just 3 hours. The movers were careful and thoughtful with me and my furniture and treated it as if it was their own. It feels wonderful that everything got to my new house on time and safe.I will use them again, that's for sure!

Move cost: $1999

Start state: Kentucky

End state: Maine
james william
5 1 year ago

I called these movers and requested an urgent booking for the next day since my previous moving company cancelled my move last minute. My sales rep was pretty mindful and interested in getting my quote and booking really fast, everything from that point ran snoothly. Some items got behind and were delivered on a separate vehicle but it was done the same day so it actually was not a problem. I’d recommend them without hesitation.

Move cost: $1900

Start state: California

End state: North Carolina
benjamin michael
5 1 year ago

The crew that came on move day was professional, courteous and very helpful during the whole move which could be very stressful but these guys made it much more easy for us. They make look easy what’s difficult, they have wide expertise in moving business. I would highly recommend them

Move cost: $3100

Start state: California

End state: West Virginia
jayden ethan
5 1 year ago

I needed a 3 bedroom house move including large heavy furniture. The movers came on time and made me feel very comfortable being very careful. At the end of the day, only a dresser got scratched but the insurance paid for it without problem. I really liked these guys and now they are at the top of my list when thinking about moving.

Move cost: $2300

Start state: Tennessee

End state: West Virginia
liam lucas
5 1 year ago

I was delighted on the fact that everyone was so helpful, kind and professional. My rep provided an incredible service and was always there for me. I have no doubt these guys are one the best in town!

Move cost: $2600

Start state: D.C.

End state: Wisconsin

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