US Interstate Van Lines

Like Aubrey's review I too was victimized by Christian and Mandy. Christian gave me a binding estimate of $4600. I got a call late Friday before my Sunday move and after the refund window had closed. I was told that my move would actually cost $18000. I said my estimate was binding and they had to honor the estimate. They claimed that binding only means that I am bound to the contract and binds them to nothing. They told me that Christian had only reserved 1/4 of a truck but I would need a full truck. Here is how they scam you. Christian purposely enters only the amount of inventory that will provide him with the estimate he quoted you. Then "quality control" calls after the refund window closes and tell you the real price. In my case it was $18000. I requested they return my deposit since they refused to honor the binding estimate. They claim I canceled and refused to return my $2200 deposit. The whole thing is a scam. They portrayed themselves as movers. They are required by law to disclose that they are brokers. They did not provide the 2 moving booklets they are required by law to provide. It is illegal for them to give an estimate without seeing the items in person. They don't care about seeing the items because Christian only puts in a fraction of the inventory to get the low estimate. He told me I would have a whole truck for my property. That was a bald face lie. He told me each item would be insured for$10,000. Huh? This company engages in deceptive business practices. They are scammers and want your deposit that they won't refund when they don't do anything to earn it or if you decide to use them after they jack the price up so u don't lose your deposit, either way the customer gets s****** and either way they win. They are liars. The best advice I can give anyone when dealing with anything to do with movers is do it via text. That way you have a record of all the lies they tell you. I have everything in text and I am going to sue this company and win. I won't stop there. I won't stop until something is done about this horrible company who preys on customers. Their website is a JOKE!! Liars, scammers, cheats, thieves, crooks. They will be sorry they stole my money by the time Im finished with them. I hate that I have to give them one star. They should get no stars. The positive reviews on here are obviously bought and paid for.

This a long post, but I guarantee your experience will be the same as mine. DO NOT USE THIS COMPANY. On October 12th, 2022, I contacted US Interstate Van Lines. During the conversation with an employee name Christian, I was asked to give an inventory of items for an estimate. Before listing, I asked Christian "How specific does this need to be? Like, do I need to mention stuff like my trash can?" To which Christian responded, "No, just the big obvious stuff." Based on this comment, I mentioned things like my bed, terrarium, aquarium, and desks. Once I was given an estimate for $3502, I asked Christian "Is packing included with that price?" Christian responded "Yes, you won't have to lift a finger. Here's what will happen: the company will come that morning, lay out a sheet of plastic to protect your floors, and will remove and pack every item in your house". Had I not received that answer, I would not have made any agreements with this company. To lock in the service, I paid the deductible of $1200. The other half was to be made after the move. Fast forward to November 18th (three days before my move). I received a call from a woman named Mandy. She informs me that I need to complete another inventory, this time far more detailed than Christian had initially made it seem. We go through my list of items. Through her, I discover that I also needed to mention objects such as my boxspring/bed frame (which, I feel, should have been assumed when I mentioned my bed), a tower fan, and even my trash can (which I had already specifically asked Christian about). Due to these extra items, I would have to add $800 to my initial estimate. Reluctantly, I agreed. To afford this, I needed to borrow money from my mother. Three days later, on moving day, the movers arrive three hours late. As soon as they walk in, they begin inventorying my items. During this, they claim that I have items that are not on their list. Items I had not only mentioned to Mandy but also gave measurements for these. This, I am informed, will cause the price to increase once again. After this, I am told that they will not be packing my items, as I had only paid for 30 boxes and not a "full pack". As a result, my total price for the move was now over $6000. I believe the precise number was $6500, however, I do not remember for sure. I believe that US Interstate Van Lines consciously lied to me to influence my decision to hire them. I believe they purposely misled me initially with the intent of tacking extra fees on later, at a time so close to moving day that I would feel pressured to comply. This company relies on confusion, manipulation, and desperation to make their money and they've been allowed to do it because, technically, they will take your items from point A to point B.

Worst company ever. Assigned a carrier who wasn't able to complete my move. US Interstate Van Lines did NOTHING.

Very Pleased with the service they did a really good job with my move from the beginning they been very very nice and actually ended up doing a great job with no hidden fees. I would highly recommend this mover as they are very friendly and very professional

Great company! They did a great job on my move. My movers never showed up and when I was stuck and called around they were able to accommodate a same day pick up. Their movers were very professional and did a great job! I had a few Irene’s not packed that they helped me with boxes so it was a good experience all around.