DO NOT USE THIS COMPANY. It is a scam. They take your money and you never hear back from them. I called this company and Lloyd Burns picked up the phone and told me they could guarantee my shipment would arrive on my desired date, he said he was holding our spot and we would need the money right away to secure it. Later to find out he was lying and we haven't heard from them since.
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67 reviews for UNITED AMERICAN MOVING
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Connor McCubbin1 week agoMove cost: $1698Start state: WashingtonEnd state: Oregon
Aaron Leming1 week ago
DO NOT USE THIS BROKERAGE AT ANY COST.
If I could give them zero stars, I would. This place was an absolute nightmare for my cross country move (1,400 miles).
First off, the present themselves as a moving COMPANY but they are a moving BROKERAGE. There is a big difference and you should do more research if you are unsure between the two. It will save you a lot of hassle.
My original quote was for $1,800. Michael, the sales agent, called, we talked and went over inventory. At first, I gave him the benefit of the doubt. He "forgot" a few things on the original quote and when I went to put down the deposit, a few things needed to be added. It cost me an extra $300 but I thought I would be good after that.
A few weeks later, their primary guy (forgot his name at the moment) called to confirm inventory. We went over my inventory in detail. When all was said & done, my "new" price went from $2,100 and change to darn near $3,900. On top of that, he gave me an ultimatum that I could either pay the extra $1,200 in deposit ($2,200 in total) in that to "lock in" that price or if I waited until the next week for the movers to show up, it would be "double" the price. He gave me absolutely no time to think about and forced my hand. He also informed me that despite his sales agent clearly lying about the inventory and purposely miscalculating size that it was more of my fault (the customer) than his own sales agent. Not knowing any better, I agreed to the extra $1,200 deposit. I didn't have time to find new movers and spent another $3,500 in 5 days to find a new company. They also told me that none of my deposit would be refunded if I backed out, even within their 72 hour window after they charged me an extra $1,200 in deposits.
The next week, the movers showed up. Yes, the actual moving company who was packing my stuff up and taking it half way across the country.
Upon arrival, he presented me with the wrong invoice. I showed him the most recent one and right away, he called his manager. Long story short, United took damn near $2,200 in "deposits" and left the moving company with less than $1,600 to actually do the 1,400 mile move. Their way out of it was to send the actual moving company an old invoice and then try to fight about it via phone once the movers showed up.
After an hour of them fighting back & forth & United hanging up on ME twice, they told the moving company to leave and that they would have another one out the same day. It wasn't the same day, it was the next day.
The next moving company came and moved everything without much of an issue. Due to another FALSE estimate the week prior, I ended up having to pay another $700 to the moving company itself.
So, here's what I learned and why you should NEVER use this place:
- United is a brokerage that is only allowed to take a certain portion for a deposit. All they are doing is being paid to line up movers. THAT'S IT.
- If you go straight through a moving company, they will come out & give you an actual estimate. That way there's no surprises along the way.
- Most brokerages are out of Florida. The reason they are out of Florida is because they can still legally get away with this stuff.
- United has told multiple moving companies they are going to change their name AGAIN soon and that they aren't worried about legal repercussions.
- If the price seems too good to be true, it's because it is.
Long story short, United American Movers is a fraudulent company that is a brokerage and not a moving company. They'll leach every cent out of you, then screw you and the moving company in the processMove cost: $4300Start state: CaliforniaEnd state: Texas
Janice Roy3 weeks ago
Do not use them - they pressured us into signing a contract that was deliberately under quoted. Took our deposit of over $2400. When we realized the under quoting - they would not return any emails or phone calls. They did not do the move but kept the deposit of over $2400.Move cost: $5800Start state: North CarolinaEnd state: Ohio
JOE Gillman4 weeks ago
They are a scam. The WORST experience ever!Move cost: $2500Start state: FloridaEnd state: Illinois
Tolu Akinyemi4 weeks ago
I would avoid this company at all costs. They have very little interest in properly helping you once you give them money. My initial call with a representative to book their service was pleasant and easy. But after encountering an issue that forced me to cancel, I called less then 24hrs after booking—talked to two people and received a cold response that it would be handled. The booking however was not thoroughly dealt with and a week later the third-party movers were aggressively calling me to confirm my move. After countless phone calls over a three-week period, they refused to give me my refund, stating that a phone call isn’t sufficient to cancel the service and that I needed written confirmation. When I repeatedly asked why the two different people I spoke with failed to inform me on how to properly cancel the service, they had no answer other than that they were sorry. I essentially paid $600 to have back and forth phone calls. During an unprecedented time like this, you would expect better customer support from companies. Don’t bother with them; there are better moving companies that actually understand how to run a business and retain customers.Move cost: $624Start state: New YorkEnd state: Massachusetts
Maia Nef2 months ago
I’m so stupid for letting them taking up 54 mins of my time. PLEASE DON’T. Just felt like I was talking to scammers on the phone the entire time. They’ll just take your money and you won’t hear from them again.Move cost: $3256Start state: IdahoEnd state: New York
Claire Ferguson2 months ago
DO NOT use this company at any cost. Any money they get from you you WILL NOT get back, even if they never provide any services. I don't know why they have 4 and 5 stars on Google, but my guess is they're buying them.
Here's how they work: They give you an extremely low rate so they out-price more legitimate competitors. They make you pay a deposit to reserve your move date. (In case you're unaware, like I was, this is NOT standard practice. Reputable moving companies don't do this.) Then they jack up the prices (in my case the cost DOUBLED) at the last minute before you move for insignificant technicalities. In my case it was things like a double bed was listed on the original estimate, but they later said that didn't include the bed frame (a very small one), and I had originally guessed I would have 8-10 boxes but I ultimately had 12.
I told them I wanted to cancel, because this increase put the cost way out of my budget, and they told me my deposit was nonrefundable (unsurprising), and I said I wanted to cancel anyway. When I tried to cancel, I was hung up on four times, and they disconnected the email I had previously been communicating with them on when I tried to send a cancellation email.
After I finally got a cancellation confirmation email from them, I thought it was all done, but then three days later they took another $1,200 out of my account and claimed it was part of my deposit, so it was non-refundable. They charged me $1,800 and never moved a single thing.
DO NOT use United American Moving.Move cost: $3400Start state: MinnesotaEnd state: Texas
Mabel Rente3 months ago
This such a great company .
They really did an amazing job.
I couldn't be more happy.
Thank you so much.
I will definitely hire them againMove cost: $1300Start state: IllinoisEnd state: Florida
Michael Ernest3 months ago
Fair price I like themMove cost: $1800Start state: ColoradoEnd state: California
Jason Whitter3 months ago
Fair deal highly recommend.Move cost: $2700Start state: New YorkEnd state: South Carolina
Bob Castaneda3 months ago
This experience with this company has been very awesome. The employees were very nice, helpful and full of positive energy.Move cost: $1800Start state: CaliforniaEnd state: Florida
DESIREE PHILLIPS3 months ago
Fantastic move! They were very pleasant and helpful throughout move. Great rates and customer service as well. Would definitely recommend.Move cost: $600Start state: South CarolinaEnd state: Indiana
Latasha Ferry3 months ago
I have nothing but good things to say about this company. UAM moved me from Jackson to Miami under $1200. The whole process was smooth and without a problem. The movers were sweet, lovely, and careful with my items. I am using this company again in the future.Move cost: $1200Start state: FloridaEnd state: Florida
Wayne Harding3 months ago
Great day and great help they are the best I've used everMove cost: $2000Start state: NevadaEnd state: Nevada
Trevor Jordan3 months ago
Great company! Good rates and excellent customer service. Would certainly use again.Move cost: $650Start state: FloridaEnd state: Arkansas
Jason Beverly3 months ago
I had no problem moving a dresser ,bike, fridge and small items.
I can't complain they was on point.Move cost: $425Start state: New JerseyEnd state: New York
Mandy manzo3 months ago
Love them!!! Very detailed, professional and courteous. Were respectful of my household items. They were quick and efficient. Highly recommend if you need to get the job done professionally.Move cost: $1700Start state: CaliforniaEnd state: California
Adam Lopez3 months ago
Awesome experience! Needed a small studio moved out and they had it done within a couple of hours, quick and courteous. Would definitely use again! A+!Start state: FloridaEnd state: Florida
Denis Holmes3 months ago
Great company, very professional made my move easy, and for a decent rate. Will definitely use again for any future moves!Move cost: $650Start state: New JerseyEnd state: New York
Stephanie Davis3 months ago
Great professional and fast services. Handled all belongings with care and made the move stress free! Great prices, and great work. Would definitely recommend.Move cost: $2500Start state: FloridaEnd state: Texas
Manny Guzman3 months ago
I used this company to help a family member move their belongings from Florida to Georgia. They were highly reliable and time effective. If I needed a company to help move in the future I would certainly use this one. Reliability is a big thing for me and I am happy with the service provided.Move cost: $1200Start state: FloridaEnd state: Georgia
Deborah Burkhalter3 months ago
They were super timely and responsive.Move cost: $3100Start state: ColoradoEnd state: Florida
Daniel Lujan3 months ago
The best moving company in the world would recommend to all my family and friends that might be moving!!Move cost: $500Start state: CaliforniaEnd state: Nevada
Brock Garretson3 months ago
It's not like i'd do this everyday...so I wanted to make sure I chose a good company for the move-thankfully I got the best service I could ask for. Super smooth and professional. A++!Move cost: $1Start state: MichiganEnd state: Ohio
Carlos Fuentes3 months ago
Great services! Would definitely use them again!Start state: FloridaEnd state: Florida
Leonard Lujan3 months ago
I gotta say there's no better moving company in the world. These guys are ,reliable professional,and very friendly!! Keep up the good work.Move cost: $800Start state: CaliforniaEnd state: Nevada
Conner Ebright3 months ago
Valuable items intact and safe (had loads) Definitely worth the price! Professional service and responses, would recommend!Move cost: $350Start state: FloridaEnd state: Georgia
Julio Ruiz3 months ago
Best moving company I've worked with, highly recommend this moving company!Move cost: $800Start state: CaliforniaEnd state: Nevada
Alex Gilboa3 months ago
Amazing work, very quick and quality job. Will rehire again and recommend to friends.Move cost: $800Start state: NevadaEnd state: California
Eddie Tamayo3 months ago
Awesome serviceMove cost: $2000Start state: CaliforniaEnd state: California
Meredith Furtado3 months ago
United American Moving and their team were amazing! I moved into a two story home and the majority of items had to be upstairs. They wrapped all of my furniture well and nothing was damaged in the move. They worked efficient and were able to complete my entire move in 4 hours which was amazing. Would highly recommend and hire them again for any future move!Move cost: $1500Start state: FloridaEnd state: Florida
Zack Mcgregor3 months ago
This is a great company I highly suggest the company to move your house.Move cost: $2400Start state: NevadaEnd state: California
MARVIN HUNT3 months ago
Very professional and organized. Would definitely recommend this company to anyone in a bind to move. All items were handled with care and arrived on time with no issues. Thank you once again for all the help!Move cost: $800Start state: ArizonaEnd state: Nevada
Gerardo Izarraras3 months ago
Everything was handled professionally and with great care! Custom service helped me a bunch when I had questions or concerns! Will use them in the future!Move cost: $1350Start state: CaliforniaEnd state: California
Carlos Newman3 months ago
These guys are the real deal trusted them every step of the way great job guys keep up the good work would give them 10 stars if I was able toMove cost: $125Start state: New MexicoEnd state: Nevada
Nayelys Perez3 months ago
My go to moving company! Fast, reliable and efficient!Start state: FloridaEnd state: Florida
Heather Milligan3 months ago
Thanks to this company we were able to make a emergency move with quick efficiency.
After initial moving plans fell throught and making call after call! Not a single company could make room to help me in the busy days! This company was on the ball and happy to help even on such short notice.
The United American moving company was able to get her moved with 24-hour notice plans!
These movers made our move successfull. They were fast, careful, efficient, and informitive..
Their price is hard to beat. I was shocked they kept to the phone priced quate!Start state: FloridaEnd state: Florida
Richard Hayes3 months ago
Great company very professional on point knew exactly what to do and how to get it done very grateful for their servicesMove cost: $2000Start state: NebraskaEnd state: Nevada
Monica Jones3 months ago
Had them move me from a long distance to be honest I was nervous that my valuables would get damage as in TV and my huge mirror but they did a fantastic job nothing was even scratched they brung in everything with no issue with no attitude I felt like I hired my own family to help that’s how lovely this company makes you feel. They fast, concierge, honest, and EXTREMELY HARD WORKERS I couldn’t ask for a better team if I could it’ll be super hero cause you can’t get better than what greatness is and these guys are GREAT.Move cost: $1000Start state: MassachusettsEnd state: Oklahoma
Dominique Cherisol3 months ago
Contacted these guys for my move from Atlanta to Miami. I was impressed at the punctuality of the moving team, they arrived when they said they would which was earlier than I expected. They were very efficient in the packing of my things and I felt very confident nothing would be damaged. I'm happy to say my confidence wasn't misplaced and all my things arrived safely and on time in Florida. Will definitely contact these guys for my next move.Move cost: $1800Start state: GeorgiaEnd state: Florida
Brandon Saunders3 months ago
It;s just nice to still find a moving company that has this kind of experience and professionalism. Moving is typically not fun, there's enough stress already. Imagine having a moving company bait and switch you on pricing, and threaten to keep your stuff on their truck if you don't pay the extra money there hijacking you for. I've experienced that. This company was total opposite, and I'd recommend them. that's not something I'd usually do with moving companies.Move cost: $1200Start state: FloridaEnd state: Florida
Sam Martin3 months ago
Awesome experience! Thank you so much for your great work!Move cost: $400Start state: FloridaEnd state: Florida
Tim Brown3 months ago
I had a quick moving job in Massachusetts recently for my small business. This required moving fragile display cases and all of my inventory.
I had an excellent experience and would recommend this company. The staff was responsive and everything was moved carefully and without a scratch!Move cost: $250Start state: MassachusettsEnd state: Massachusetts
Debbie Nguyen3 months ago
Worked with me very closely and made sure everything was delivered in one Piece. No damage and hassle free ! Would use them againStart state: MassachusettsEnd state: Georgia
Daoud Qamar3 months ago
My experience with United American was overall very positive. You could tell they were in a real rush to get the work done in a timely manner, which I really appreciated. They tend to be good on prices.Start state: FloridaEnd state: Texas
Darryl James3 months ago
Price is very reasonable considering the fact that my things were kept in place, we were excellent on time and not hovering over the guys who do the job ( which is what I usually do) with newbie guys. These guys were professional and I had to write a review for great service and professionalism. It was a move that was planned for months and it was executed beautifully. Check them out as they are great with prices and have a great staff /team to get the job DONE.Move cost: $1135Start state: FloridaEnd state: Georgia
Erick Gonzalez3 months ago
Very friendly and professional, easy to set up an appointment and shows up early to get the work done. Were very good to work with and would recommend them to my friends and familyStart state: AlabamaEnd state: Colorado
Justin Blackstock3 months ago
This was my seventh move in my life and first one that was inside the same city so I my experience with movers is plenty.
This guys were fast, courteous, careful and very thorough.
Highly recommended. Half of the move they were unattended and they didn’t stop working or were dragging their feet.
Will l choose them again if I move againMove cost: $1300Start state: FloridaEnd state: Florida
Chirstopher Wiseman3 months ago
I've used many moving companys due to constant traveling and family. This time used, United American Moving company. They took care of me and Took care of the job. Delivery, heavy lifting, middle man work, they did all of it and I just waited for them to tell me the job was done everything went well.Start state: OregonEnd state: California
Sheryl Beltran3 months ago
Can’t beat the price and they are extremely professional! I’ve already recommended them to a few Friends!Move cost: $300Start state: ArizonaEnd state: California
Sheryl Garcia3 months ago
I highly recommend this moving company! I moved to downtown LA which is super congested already but these guys made my day super easy and without any issues!Move cost: $400Start state: ArizonaEnd state: California
Maria Rivera4 months ago
Excellent movers provided great customer service. Exceeded my expectations all my items arrived safe. Will definitely recoomend to friends and family.Start state: FloridaEnd state: Florida
Erzen Krivca4 months ago
I used these guys in Florida to help my parents move. I don’t live in Florida & had no idea what to expect. I found out UAM from a recommendation from a friend. I loved them & had no issues. They were friendly to me and my family. My parents move went smoothly. I found them professional, punctual & they took care of my stuff ( parents) very well.Move cost: $500Start state: FloridaEnd state: Florida
Andrew Rivera4 months ago
I called this company up to move from Miami to New York City and they were really professional. They give me a good quote that I was pleased with and they went above and beyond to make sure my needs were met. Five star service I recommend this company highly for moving inquiries. Thank you!Move cost: $4300Start state: FloridaEnd state: New York
Darryl Crockett4 months ago
From customer satisfaction to excellent timing and impeccable service. I will definitely take my time out to write a review for the company that Safely moves my grandmothers and mothers memorabilia from state to state. I had about 2 bedrooms full of stuff that my grandmother had given me before she past and wanted an Efficient and careful company that would assist me in moving. Needless to say I found that company and will recommend this to my collegiates and others who look for integrity and efficiency in a company in getting there personal belongings moved.Move cost: $4000Start state: North CarolinaEnd state: New York
Max Oleynikov4 months ago
The whole entire process was very pleasant. The movers were very professional and made sure none of my belongings were damaged in the process of the move. I highly recommend this company if you want to move!Move cost: $725Start state: FloridaEnd state: Florida
Ralph Esseson4 months ago
The price was very reasonable. I appreciate the speed and professionalism. Highly recommend them.Move cost: $750Start state: FloridaEnd state: Colorado
Amanda Lou4 months ago
Great moving service. Very straightforward and helpful throughout the process. I would use them againMove cost: $2000Start state: New JerseyEnd state: Massachusetts
Valisha Skeen4 months ago
They are one of the best services ever used. I feel so satisfied and peace of mind after getting there services, Everything was properly organized and timely done. Highly recommend them!! From the customer department, Jaime did an awesome job and Erik was a perfect salesman.Move cost: $2100Start state: TexasEnd state: Kentucky
Sharolyn Watson5 months ago
This company was one of the best ever, they were helpful. Time-efficient, very good customer service. Highly recommend to others!!Move cost: $1800Start state: FloridaEnd state: Indiana
Seid Adem6 months ago
Horrible Scammer!! DO NOT USE!! Definitely Don't even talk to them. Total scammers. Once they take your money as deposit they talk you like a trash. A bunch of ashole employee they have. I needed to move from CA to Tx, we have a deal to ship for $ 1600 and two weeks priority they came up with additional cost of 1200 which total of $ 2700. Eventually we were not able to agree and they took deposit and I find a better company with 1700. I wish there is zero star I would give them. Stay away from this scammer or you lose your money.Move cost: $2700Start state: CaliforniaEnd state: California
Alys Herrington6 months ago
The worst experience I ever had. They will try to take only more money from you and will not give you any delivery dates until you will pay them more and more.
Customer service is unable to help you and their managers are never unable to speak with you.
Never even try to hire this company for your move!Move cost: $3100Start state: FloridaEnd state: Texas
Brian Keller7 months ago
I AM REQUIRED TO CHOOSE AT LEAST ONE STAR ZERO IS APPROPRIATE. NO STARS FOR THIS COMPANY
United American Moving represents themselves publicly as movers. They are brokers.
J.P. Hernandez ( 954 -633 -7723), a company salesperson, contacted me and bid $1427.00 for my move from New York City to Baltimore, Maryland. After pressure, I signed an electronic estimate, which was to become a contract, and he (Hernandez) took a payment of $547.
The estimate disappeared, and I was not provided a contract.
Monday, October 21, 20019, was chosen for moving. The moving company did not show up. Subsequently, the moving company - Safeguard - arranged a date of October 26, 2019. Upon arrival, they inspected my material and informed me that the move would be $2,400. They reported United American Moving did not provide a valid estimate. They added that they have no relationship with the company. Safeguard was innocent of any malfeasance, but I did not use their services. They were polite and above board.Move cost: $547Start state: New YorkEnd state: New York
Katie Wells7 months ago
This is not a moving company - it is a bait and switch scam. They will give you a bid, sign an agreement, and take your deposit. Then they will call you 5 days later to say the bid has increased (by $2000 in our case). You request a refund of your deposit but they will refuse to give your money back since you did not request it within 72hrs of the agreement - even though you signed the agreement based on the original bid. There have been class action lawsuits against companies like this in the past. I have filed a complaint with the Florida Atty General and the FMCSA.Move cost: $6700Start state: OregonEnd state: Oklahoma
Geoffrey McPherson7 months ago
So first of all, as some others have pointed out, the 5 star reviews are fraudulent, which is obvious by how they are all worded almost the same.
Anyway, I hired United American Movers to move me from Portland, OR to Minneapolis, MN. On the phone, a man named Archie assured me that it would be an easy move (for cross country that is) and that I would have plenty of space and that the price he set for me ($1975.00) would be accurate. Little did I know this would be the last time I would hear from Archie.
So, the day comes to load up my stuff (9/27/19).I had stuff located at my house and also at a storage unit. I was told since the storage unit was close by we could do a 2 location pick up. They get here to my house, and I have just a few boxes there (most of it was at the unit). They get confused when I mention the storage unit and have to call dispatch in order to confirm it. They then tell me they have to go to the storage unit first before they can pick up the stuff at my house. A bit weird, but whatever.
We get to the storage unit and they tell me that there should be plenty of space (I had very little stuff) and that we can start loading. Great! Then, they open the back of the truck, and one of the large items they had back there had fallen over, blocking where my stuff was supposed to go.
I should mention that this large item was a pill counter for hospitals. Its a piece of machinery easily worth $10k. It had completely fallen over, and I find it difficult to believe that there wasn't any damage done to it when it fell. If whoever the owner of that machine was needs confirmation that this thing was damaged in transit, I have photos of it.
Anyway the two movers try desperately to life this machine back up, but the thing weighs easily a literal ton. They then approach me and my father who was with me, and ask us both to try and help them. We agree to it, because we are anxious to get the move on the road. We were unable to lift the machine, and one of the movers then has the idea to use a car jack to try and help lift it up. He then asks us if one of us can drive him over to a car parts shop so he can buy one.
I'm beyond annoyed at this point, but we agree because we don't really have any other option. 20 minutes later we are back at it trying to use a car jack to help us lift, and of course it doesn't work. They then decide to just crawl over the thing and have us pass our stuff over the machine to load the truck since my stuff was meant to go behind the machine anyway.
So, after spending 2 and a half hours loading a job that should have taken 45 minutes max, they come out and say that my stuff was bigger than they imagined, and that they were going to charge me and exyra $470 for the move. Keep in mind, this was AFTER they loaded my stuff, and AFTER we helped them try and lift a machine we didn't even own and AFTER we drove one of them to Autozone. They then say that before they go to Minneapolis, they are going to take my stuff to LA,
Needless to say we were outraged. Unfortunately, I was due to leave the next day so there was no way I could hire another company, so I was basically forced to pay this or screw over my entire timeline, which wasn't doable since I had a new job starting.
So, onto part 2 of this obnoxiously long story. I set a delivery date of October 2nd, and they said that it's very unlikely that they will have my stuff there by then, which I expected and understood. They said to expect within a week out from the 2nd, due to driving times and stops, etc.
So the week of the second comes, and my stuff hasn't arrived, in fact I haven't even heard from the company at all. I give them a call, and they say this "Your stuff hasn't left LA yet, call again later."
This continued for ANOTHER 2 WEEKS. I was calling constantly, and they kept saying call again later, which is just them saying they have no idea where it is.
So, finally, today on October 21, 19 Days after the scheduled delivery, they finally arrive here.
And now we get to part three.
My stuff arrived here and it was in HORRIBLE condition. I had a total of 18 or so boxes, and all but 3 of them looked like someone had taken a baseball bat and went to town on them. I had a bookshelf that is practically falling apart now, and a bed frame with broken pieces that I can't put together now since they are so messed up. One box was incredibly damp, and everything inside of it had molded. Every mug and glass I had were shattered. I am also missing my desk. It is obvious they absolutely did not care when they transported my stuff.
All throughout this, their customer service representatives were incredibly rude, and it's apparent that this company does not care about its clients belongings, they are just out to lowball estimates at you and milk you for what you got. If I could give these people negative stars, I would. PLEASE do yourself a favor and get literally any other company to do your move for you.Start state: OregonEnd state: Minnesota
Susan Scully8 months ago
FYI - I just wanted to make you aware that one of the review websites posted a fraud alert on this company. Just about every positive review was posted on the same day and they tracked it to the same IP address.
I noted above that all the positive reviews were posted 3 weeks ago.Move cost: $2300Start state: West VirginiaEnd state: New Jersey
Susan Scully8 months ago
TERRIBLE!! DO NOT USE!! Definitely a bate and switch. Total scammers. I needed to move 8 items from my dads house in West Virginia to my home in NJ. The items had to be moved in a very small window because we had to drive to WV (7 hours) on Saturday night 10/5 and then turn around and come right back Monday morning 10/7. I was on google to rent a U Haul when I saw the moving company add and thought wow that would be so much easier. I entered my info to request a quote and before I got off the website my phone started ringing. I didn't answer the first two times but they kept hitting redial so I answered. I explained my situation to Eric and he said "no problem, we can help you". Granted they were odd items but when I requested the quote I told them they were commercial, i.e. two ATV's, a riding lawn mower, a planer, a hutch, a dresser, a chest freezer and a wooden chest. I estimated the sizes because I was in NJ. The items were in WV. The quote was $2600 for 8 items. That was more than I was willing to pay so I was going to go with the U Haul. Before I could get downstairs to tell my husband, they called back and said that they had a cancellation in that area and would rather have my business than a partially empty truck. The quote was 1880. I figured OK and signed the contract on 10-1-19 and paid 635 down payment. WHAT A MISTAKE. On 10/4/19 I received a call from Jordan who said that the items were miscalcuated and because they were "bulky" they had to charge more. He gave me an estimate of 2342. I said I could not afford that and said I wanted to cancel. He said because I booked within 7 days of the move I would forfeit my deposit. So I said fine but I was not paying more than 1880 so he said that they would put as much as they could in the 430 cubic feet on my estimate. On Friday evening and Saturday I was contacted numerous times to see if they could do the pickup. I explained numerous times that I was in NJ and would not be in WV until 11 am Sunday. Soooo Sunday comes, it is pouring rain, the moving truck arrives and when he opens the back, there is "MAYBE" 6 feet of space on the back of the truck. I said my stuff is not going to fit in there. I showed him what needed to be moved and he just kept shaking his head. He said that my items list said 2 motorcycles, not ATV's and the other items were too big. I said forget it. If I have to rent a truck I might as well do it myself. He said he would take 3 of the items for 2300.. I said no. I tried calling United American and go voicemail 3x. The driver got in his truck and then started honking the horn for me to come over (still pouring rain) rolls down his window and said he would take the 3 items for 2200. I said no. He said if you rent a U Haul you will have to pay a lot more than having them do it and I would have to load it myself and stop and pay at weigh stations. (I found out at U Haul that is not true). Finally he hits the gas a flies out of the drive way. I felt like I was lied to from the minute I got on the phone. The first guy did not write my items down correctly, and they tried to increase the price before they ever got there. I am out 635.00. The 15 foot U Haul cost $414.00 and $120 for gas. It took us 2 hours to load the items on the truck. LESSON LEARNED!!! This company contracted out to others and never gave them the correct list. If you can do it yourself, do it. READ THE FINE PRINT ON THE CONTRACT, make sure your items are listed correctly and if possible measure the items. BUT.......DON'T USE UNITED AMERICAN MOVING. Below is the disclaimer on the bottom of their website:
A properly licensed interstate broker, such as United American Moving LLC, DOT: 3273640 MC: 1033878, is not a motor carrier and will not transport an individual shipper's household goods, but will coordinate and arrange for the transportation of household goods by an FMCSA authorized motor carrier, whose charges will determine by its published tariff. All estimated charges and final actual charges will be based upon the carrier’s tariff which is available for inspection from the carrier upon reasonable request. (*) 70% OFF on Tariff Rate.
Move cost: $2300Start state: West VirginiaEnd state: New Jersey