Never in my life have I experienced such poor customer service especially from management. On pick up day, they attempted to charge us over double what our estimate was, used a 3rd party moving company that had no Dod number, and whose movers left without picking up our stuff. When I tried to Talk with Jim, the Assistant Operations Manager, he spent the 10 minute phone conversation yelling at me, cussing at me, then apologizing because he was "thinking of another client.." just to turn around and cuss me out and hang up on me when I asked for them to work with us and help me understand why the quote was 3000 and the 3rd party mover is telling me 7k. Keep in mind we have a 2 bedroom condo in the heart of LA. To try and avoid this, I had asked Chris Clay, the original employee who provided us with the estimate, to please send a foreman to ensure an accurate estimate where he stated "that's not something our company does" forgetting that he had told me they offer that during the consultation process. When I talked with Jim, the manager, he said " Why the hell would I waste money on a foreman going to a small property like yours."
To top if off, Chris Clay, the original employee who gave us the estimate, was MIA. He wasn't answering his phone nor responding to texts after he stated multiple times during the consultation that he would be there to assist us every step of the day. In addition, Chris also stated multiple times that any company that uses 3rd party vendors are unreliable just to make the sale.
This company is a scam and truly tries to put families in a corner to spend double the money they quote them on all while cussing them out and providing no support or explanation. Luckily we have some time before our lease ends to find other movers and were not forced to go with Rapid Van Lines. Ultimately, they give you a low quote to sound competitive and force you into a corner on move day.