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Rapid Van Lines

4.35/5

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773793436
[email protected]
http://www.rapidvanlines.com
1251 N EDDY ST # 200 SOUTH BEND, IN 46617
US DOT: 3372814

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About the company

Rapid Van Lines is a trusted and reliable company providing affordable moving services across the United States. We have more than 20+ years experience in the industry and have managed to win several awards throughout our practice due to our high levels of professionalism. Rapid Van Lines specializes in long distance moving, warehousing and storage, white glove moving and commercial moving.

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104 reviews for Rapid Van Lines

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Amber Sheffield
1 2 months ago

hey are great and get back to you until the day they pick up your items. The day they came, the guy was like there is more furniture here then you said. I asked him to tell me what wasn't on the form, he ignored me and went on a cubic square foot tangent. At the end of the day I was charged $2,700 more than I was quoted. I had to move and they knew that and took advantage! They stopped answering my calls, returning messages/texts and emails. I have been trying to get a hold of them for over a month now, nothing! A box is missing and nobody will get back to me! Unprofessional is what this company is! My BBB complaint was responded to. They stated that I had 33 more pieces of furniture and that is why I was charged extra! Um no! I have the photo of how many pieces and it was a total of 68, not 101 total pieces that they claimed. I was quoted for 61 pieces. So 7 extra pieces (4 of them boxes, the other 3 were the legs they took off of tables) cost me an extra $2,700. I will never do business with this shady company again! And they do work with 3rd parties, they told me they didn't. So some of my furniture is damaged because they move it from truck to truck.

Move cost: $6800

Start state: California

End state: Florida
chris clay
5 2 months ago

My name is Chris and I am giving an excellent rating to Rapid Van Lines to clarify the truth from text messages from Megan Downs.The first thing she claims is her estimate doubled well when fail to disclose all the furniture you are actually moving and when the foreman and movers come and see the inventory is significantly higher yes the price will go up as I clearly explained in our first conversation.The customer service was fine great in fact as she thanked me for assisting her with the date change form even after she couldnt figure out the docusign agreement using her reference number.Anyhow on 9/11 Megan says Chris "Did you mention that a manger would come to our house prior to the move date to get a better estimate of the square footage we will need"? I said I see your confirmation for your move is set for the 24th"and I don't ever remember saying anything about a Foreman coming out prior to your pick up date based on your cubic feet the truck size will be fine".Megan says "Okay I may have been confused with something else."She says.Thank you for clarifying!"When The foreman comes out with the movers I said he can go over the items or anything you wish to add and based on that cubic feet if it is more than the estimate than the price would go up according to the additional space she used on the truck,and if its less then you pay less.She on pick up day becomes beligerent with the operations manger Jim.The inventory she gave me over the phone was a far cry from what she with held from us and when the movers showed up the job did increase due to the excessive amount of furniture she added to the list for the foreman.She screams at the movers to leave,Jim said to them go have lunch until I can work this out with the customer.She at which point called me and I explained I was at the dr.with my wife having a bone density scan for cancer and I coulnd't speak until after the appointment and I gave her Jims number which she said I am not dealing with Jim or your movers.I told them to leave I am not paying more money.I said Jim text me you had double the items listed so you with held information to have a more accurate quote.Then she says you guys are a broker and I explained I did not understand her thought process and providing me erroneous information regarding her inventory and now has posted numerous false claims about me and our services.Everything was explained properly to Megan but yet refuses to be accountable for being hot tempered with the foreman and providing an inventory to me that was inaccurate.Unfortunatley just like the post office does not ship box's for free on their trucks or give away free space you pay for what you ship.Its obvious that Megan on 9/11 as she stated. was confused with something else. but she understood once clarification was provided.Once the foreman explained the price was going up due to her additional belongings her state of confusion made her upset and then went online to post information that was not true about Rapid Van Lines.We wish her the best and from my perspective everything was explained properly.Its unfortunate some customers just think we try to mislead or as she feels she was cornered by our company.When in fact she did not want to pay the additional space on the truck.She broke the agreement. I wanted to let everyone know I have the text messages saved from Megan Downs that clarify the facts.From her point erroneous information that she stated online to make us look bad, ultimately shows her lack of accountability and her statements are meritless. Chris Clay

Move cost: $7000

Start state: California

End state: Virginia

chris clay
2 months ago

Chris Clay/ Rapid Van Lines Representative

Start state:

End state:
Megan Downs
1 2 months ago

Never in my life have I experienced such poor customer service especially from management. On pick up day, they attempted to charge us over double what our estimate was, used a 3rd party moving company that had no Dod number, and whose movers left without picking up our stuff. When I tried to Talk with Jim, the Assistant Operations Manager, he spent the 10 minute phone conversation yelling at me, cussing at me, then apologizing because he was "thinking of another client.." just to turn around and cuss me out and hang up on me when I asked for them to work with us and help me understand why the quote was 3000 and the 3rd party mover is telling me 7k. Keep in mind we have a 2 bedroom condo in the heart of LA. To try and avoid this, I had asked Chris Clay, the original employee who provided us with the estimate, to please send a foreman to ensure an accurate estimate where he stated "that's not something our company does" forgetting that he had told me they offer that during the consultation process. When I talked with Jim, the manager, he said " Why the hell would I waste money on a foreman going to a small property like yours."

To top if off, Chris Clay, the original employee who gave us the estimate, was MIA. He wasn't answering his phone nor responding to texts after he stated multiple times during the consultation that he would be there to assist us every step of the day. In addition, Chris also stated multiple times that any company that uses 3rd party vendors are unreliable just to make the sale.

This company is a scam and truly tries to put families in a corner to spend double the money they quote them on all while cussing them out and providing no support or explanation. Luckily we have some time before our lease ends to find other movers and were not forced to go with Rapid Van Lines. Ultimately, they give you a low quote to sound competitive and force you into a corner on move day.

Move cost: $7000

Start state: California

End state: Virginia
Rachel Flynn
1 2 months ago

HOW IS THIS COMPANY STILL IN BUSINESS?!?
This is the most dishonest, unprofessional, and disorganized company we've ever dealt with! Words can't begin to express how terribly we were treated by every staff member, how much they ripped us off, and how they ruined our whole moving experience for a solid 2 months.

We were charged almost TRIPLE the estimate we received to move from LA to Portland, lied to that it would only take about 4-7 business days to receive our things (when it took 40!), were never informed that they were just brokers so our things would sit in storage for over a month because they had no trucks, given no info from the reps on an estimated date of delivery, hung up on and yelled at by customer service reps named Trisha and Tiffany, only had 1 mover drop our things at 10pm (my husband and I had to carry in most of it to the garage), and of course had damage to furniture and missing boxes.

Needless to say, we submitted a claim shortly after to report the horrible customer service, unethical business practices, and furniture damage...and it's now been 20 days with no response or confirmation they they've even submitted our claim to their insurance provider! Our next steps will be to file a moving fraud complaint with the DOT.

DO NOT USE THIS COMPANY!!!

Move cost: $6000

Start state: California

End state: Oregon
Sakshi Sharma
1 3 months ago

We are having the worst experience with Rapid Van Lines for the delivery of our stuff that was picked up in April 2021 and was scheduled for delivery by June 2021. It is September 2021 and we still haven't received any proper information from the company about the delivery. They don't answer emails with proper updates and give random excuses if by chance they pick up your phone. Most of the time, the call goes to voicemail. I wish I could give them "NO STAR" and they could be banned from this trade for cheating on people, taking away their money & peace of mind.

Move cost: $2694

Start state: California

End state: Pennsylvania
Robert Nyberg
1 3 months ago

Completely disgusted with them. I paid a premium to have them deliver a service which they never did. DO NOT TRUST THEM! Scott will promise you white glove service and guaranteed pickup dates…well they missed their first pickup up date, followed by the 2nd and 3rd day. Finally completely frustrated I canceled my service cause no service was ever provided. Then they won’t refund my $1800 deposit. They don’t respond to any emails or phone calls. No transparency at all. I would not use this company unless you want to lose your deposit and not get service.

You claim to have responded…only after I kept calling and calling… but you still did NOT deliver your service and kept my deposit. 3 days of no shows and having to be out of the house. I hope you feel good about yourself stealing peoples hard earned money.

Start state: California

End state: Washington
Dustin Hall
1 3 months ago

We hired this company to move our items. P/U was 6/21 and backup was 6/22 by 5pm. The workers that were hired came at 630pm 6/22. The movers loaded my items with no blankets and just threw everything in a U-Haul. clearly damaging items. After all my items were loaded, the cost to move the items doubled. I sent an inventory list to the rep and was quoted a price. all those items and only those items were loaded and after my items were in the van, they asked for double in order to move my items when the items arrived. 60% of our items were missing. only the high-value items. We had Costco bins filled and they were sifted through and items were taken. the items that did arrive had damage on them from the initial loading and during the move. I documented the paper they had me sign of all items missing and all items damaged. I created a detailed pdf to show what was missing at the time and what was damaged and send in a demand for recovery. Jill at the company got my initial email and stated they will process the claim and send a resolution mid to late august. Mid august I email jill to no response. I emailed again and again and even email the info email and no response after 10+ contact attempts. called again and again and sent to voicemail. I leave message after message and no response. only high-value items went missing, items that were delivered were damaged. I have gone to the extent of filing a police report for theft.

Move cost: $9000

Start state: California

End state: Kentucky
scott simon
1 3 months ago

THE WORST
They didn't deliver on their delivery window (extending it 10 days beyond a max 2 weeks). They were unresponsive. They eventually let me pick my stuff up in Ontario CA and move to Colorado myself. They then kept my $7,000.
Anyone that uses them is nuts

Move cost: $7000

Start state: California

End state: Colorado
Imelda Shanahan
5 3 months ago

My move was very affordable, and I would recommend anyone to get an estimate from them. The crew was extremely polite and professional. I love them with all my heart. I would highly recommend them!

Move cost: $3320

Start state: North Carolina

End state: Ohio
Jayne Dickens
5 3 months ago

Fantastic! The crew arrived early, got to work immediately, and worked around the folks in our old building. Ours was a big job, and they didn't slack at all. They wrapped carefully, and nothing was damaged. We wouldn't hesitate to recommend them!

Move cost: $3520

Start state: Alabama

End state: Oklahoma
Zakary Wyman
5 3 months ago

Rapid Van Lines company was easy to work with, fast, and moderately priced. Clark and his crew were really so great! They were very polite, willing to go the extra mile, and coming with solutions to every single request. They will be my only call next time I have to move too!

Move cost: $3431

Start state: Ohio

End state: Florida
Margaretta Ankunding
5 3 months ago

The Rapid van lines have rushed and packed, and removed the truck as quickly as they loaded it. It was a great move with them. Would not use anyone else than them ALWAYS. My wife and I thank you!

Move cost: $6300

Start state: West Virginia

End state: California
Clementina Collins
5 3 months ago

Finding movers who support you throughout is very hard. Typically, movers simply transfer things from one location to another. But in each process, this organization reaches you with support. Recommended

Move cost: $4150

Start state: Alabama

End state: Massachusetts
Nathan Koch
5 4 months ago

They are so polite and considerate - Careful of your property, no scuffs, they bring stair covering. They will never damage anything and make your moving day so easy and stress-free. I am so mad with their pleasant service and will never use any other movers. I highly recommend them!

Move cost: $2825

Start state: Georgia

End state: Minnesota
Mateo Hackett
5 4 months ago

I was contacted by a number of people after submitted my request on Rapid van lines and chose one who had contacted me very quickly. I was very happy with their service. They are the best movers in town.

Move cost: $5540

Start state: Alabama

End state: California
Talon Prosacco
5 4 months ago

They did a great job for me. I am so impressed with their progress. They did an amazing job of packing, wrapping, and moving all our stuff. Nothing was broken, scratched, or damaged in any way. I'd absolutely use their services again as well. Thanks for a great job!

Move cost: $2856

Start state: Texas

End state: Montana
DAVID DAVID
1 4 months ago

THIS IS A SCAM. DO NOT USE THEM. THE PEOPLE HERE ARE NOT A MOVING COMPANY. MY STUFF WAS DAMAGED AS WELL.

Move cost: $3000

Start state: California

End state: Illinois
Francesco Block
5 4 months ago

The booking process of the Rapid Van Lines was fast and easy. The crew has been very professional and prompt. They know everything they are doing. The Rapid Van Lines were all very professional and kind. I recommended them to all.

Move cost: $3856

Start state: Montana

End state: New York
Brad Rowe
1 4 months ago

I started working with Joseph at Rapid Van Lines on May 15th for a planned move on June 25th, at that time I was still evaluating other moving options and had put a deposit with another moving company to lock in a good rate. The sales rep for Rapid Van Lines, Joseph, spoke disparagingly about other moving options, especially about brokers. He told me that he’d been in the industry for 20+ years told me about horrible situations and so I trusted him, cancelled my reservation with the other company and signed with Rapid Van Lines.

Fast forward to now, well over 30 business days since I moved, and I still don’t have any of my stuff and have not been given any updates on when I will receive my stuff.

On top of that, the actual amount I’m paying is double what I was initially quoted. They will tell you it’s because you didn’t complete the inventory list correctly, but I did exactly what I was instructed. I went room by room filling out the list and Joseph told me not to worry about the box totals because he would add those for me.

To increase the cubic footage and cost, any drawer or container you have is emptied into a new box, so there is a lot of wasted space. Every other time I’ve moved, the dresser drawers are removed while the dresser is moved into the truck and then the drawers are put back into the dresser. Rapid Van Lines emptied every drawer into a box, which only wasted space and increased the amount they could charge me.

One of the price discounts that I was given was only paying $1000 for a full pack. When the movers came, I was charged $2150. My cubic footage was also incorrect because Joseph never added the box estimates and also because all of the dressers were sent empty and boxes were filled with clothes. I had to pay for an additional 735 cubic feet ($4410).

I have 3 little kids and I wanted to make sure we weren’t without our belongings for too long, Joseph told me that the great thing about going with Rapid Van Lines is that they would be able to get my stuff there within 5-10 business days, that I would just choose a day for the delivery. It’s now been over 30 business days, my kids have started school and they’re sleeping on the floor. I’ve had to spend money buying plates, pans, pots, etc because Rapid Van Lines isn’t delivering my belongings. I’ve had to buy furniture I already own so that I can work at my new home. My family missed watching the entire Olympics (among other things) because our TVs haven’t been delivered.

Rapid Van Lines has stolen most of the excitement of my new home because it’s still empty almost 2 months after we moved.

I understand things have been busy and a lot of people are moving from California, but I was given an expectation of delivery and cost and was failed on both of those. It angers me to read reviews of this company online saying Rapid Van Lines was accommodating to their last minute move and they already have their stuff.

The ironic part is that Joseph told me if I chose another moving company, I would have the following issues (all of which I’ve experience with his company):
- Stuff wouldn’t be picked up or would be last minute (I was called less than 12 hours before pickup to confirm pickup)
- Price would be changed from initial quote when movers came (price increased by over $5000 the day of pickup)
- I wouldn’t know where my stuff was (I still don’t know where my stuff is and have never been called by Rapid Van Lines with any update or apology for delay, unless I reach out)
- Delivery would be delayed (I still haven’t received my stuff)

Move cost: $15800

Start state: California

End state: Georgia
Hertha Frami
5 4 months ago

On moving day, A total of 4 men showed up and done all the wrapping and loading in a few hours. My mother received the entire luggage with no damage. Really pleased with the service. They helped my mother with everything. I highly recommended it.

Move cost: $3570

Start state: Minnesota

End state: Michigan
Jeramie Abernathy
5 4 months ago

The crew was so amazing. I moved with Rapid Van Lines last weekend! They are Efficient & nothing has been broken and come on time to your place! I'd certainly recommend it to my friends and family because I'm really happy with the Rapid Van Lines service.

Move cost: $5940

Start state: Ohio

End state: California
Jettie Wolf
5 4 months ago

I am super impressed with how Rapid Van Lines completed my move. The crew was polite and professional and made our move very easy! Great service, can't fault anything—the biggest recommendation from my side. I will use Rapid Van Lines again.

Move cost: $4528

Start state: West Virginia

End state: Wyoming
Anna Solomon
1 4 months ago

Absolutely awful experience. No one should engage this company for a move. The dispatcher is incredibly rude and unprofessional.Nothing happened the way they promised.. Still waiting for the delivery.

Start state: California

End state: Minnesota
Jovanny Hills
5 4 months ago

So professional, so efficient, quick, and no monkey business with the price. They tell you what to expect or not and no hard selling of extras, blah. I so appreciate their professionalism and policy of no hidden anything. I will use them for any future moving needs.

Move cost: $2845

Start state: Ohio

End state: Georgia
Icie Carter
5 4 months ago

I used Rapid Van Lines twice this year, and the experience was great. On-time, efficient and clean. I will use them again.

Move cost: $4985

Start state: Illinois

End state: Florida
Tom Salinas
1 4 months ago

Seniors Beware! This is a scam to get your business. Quote is low balled but once they pickup they increase they amount saying you have more cf??? We actually had one less bedroom and they increased the cf by 600 cf!!! Storage quote doubled and we refused. Rented a local place for 1/3 the cost. Two items damaged and a list of items missing but RVL are unresponsive! Do Not Use This Carrier! Rip Off Seniors !!!!!

Start state: California

End state: Arizona
Osvaldo Hoppe
5 4 months ago

On moving day, the movers were so caring and receptive to any questions or feedback. The mover's team from Rapid Van Lines did a great job for me, which I can’t imagine. The team from Rapid Van Lines company were careful and understood everything that I said and required of them. For me, they are perfect.

Move cost: $4460

Start state: New York

End state: Alabama
Mylene Gulgowski
5 4 months ago

I Had a great experience!! Dunk was very professional and accommodating. Made moving very easy. I had all the moving supplies and even tall boxes to hang clothes and wrapped my furniture. Awesome service!!

Move cost: $3789

Start state: Iowa

End state: Missouri
Luigi Lubowitz
5 4 months ago

What a great experience! Diane and his team were very responsive, timely, and extremely careful/efficient with moving my furniture. This is my first time using a any moving company ever, and I don't think I'll ever go back to moving myself. Definitely recommend it.

Move cost: $3510

Start state: Maryland

End state: Pennsylvania
Dino Farrell
5 4 months ago

They were on time, worked really hard, charged an incredibly fair rate. They were also friendly, funny, and courteous and even helped me with some tips and pointers on driving up to NY and unpacking the truck in general. They did an excellent job for me. I highly recommend them!

Move cost: $6680

Start state: New York

End state: California
Zachary Muller
5 4 months ago

Allen and his team from n movers were a pleasure to work with. They were efficient, polite, courteous, and very careful/diligent not to damage our new home or any of our furniture. I am so impressed with n mover's services. Highly recommend the Rapid Van Lines services to all.

Move cost: $3685

Start state: Iowa

End state: South Carolina
Kevon Mohr
5 4 months ago

I've moved a lot of times in my 70 years of life; I need to tell you that the two guys you sent to move me were the best I've ever seen !!!… The Rapid Van Lines were real pros! I would hire them in a second !!!!….. Please use them and you will surely thanks me.

Start state: Illinois

End state: New Jersey
Daryl Schowalter
5 4 months ago

Fantastic service by movers of Rapid Van Lines. On-time, items wrapped so no damage during transportation. Professional service. I can't recommend it more highly. I Will use it again.

Move cost: $3111

Start state: Pennsylvania

End state: New York
Bettie Torphy
5 4 months ago

A friendly bunch of guys. They work unbelievably hard, get your move done surprisingly fast--and yet, take superb care of your belongings. As they came on time...protected my small move of fine furniture....and were very pleasant.... nice!

Move cost: $3786

Start state: New Mexico

End state: South Carolina
Marley Douglas
5 4 months ago

Brilliant service from start to finish. Accommodating guys that were very quick but also very careful. Tried other sites before but had hidden costs etc., and just seemed a lot of hassle. This was simple and easy. 5 stars! Will use it again.

Move cost: $3985

Start state: Iowa

End state: Georgia
Edison Dicki
5 4 months ago

Rapid Van Lines company gave us great customer service, and you delivered as promised! We had an exceptionally smooth and easy time using pods to move our goods from IA to NC . I Would absolutely use it again.

Move cost: $4110

Start state: Iowa

End state: North Carolina
Leslie Alexander
1 4 months ago

DO NOT USE THIS COMPANY!!! IT IS A SCAM.! ALL 5 STAR REVIEWS ARE PHONY!!! READ 1 STAR REVIEWS ONLY FOR ACCURATE ASSESSMENTS OF THIS COMPANY!!1
This company quoted my daughter $2650 for a move based on the exact number of boxes and furniture she was moving because she was 100% packed when she was given the estimate.
On the day of the move, they movers came late and asked for $1000 more to move her based on her actual inventory.
When I called Jim to complain about the fraudulent practices, he hung up on me.
My daughter refused the movers, and I am glad that she did based on the horror stories of the other REAL customers who had difficulty getting their items delivered and then items were missing or damaged or belonged to someone else.

Move cost: $3650

Start state: California

End state: Illinois
Pietro Krajcik
5 4 months ago

They protected my belongings, were polite, easy to work with, and moved FAST. Everything was damage-free. I would use them again without hesitation. Thanks, guys!

Move cost: $3456

Start state: Georgia

End state: Pennsylvania
Giuseppe Kris
5 4 months ago

I couldn't be happier with the amazing service we got from the amazing Rapid Van line. So professional, so fast, and always smiling. 100% recommend. I will use them again in the future.

Move cost: $2980

Start state: South Carolina

End state: Alabama
Nathanael Schumm
5 4 months ago

I can't say enough good things about my Rapid Van Lines experience! Max and his team were incredibly efficient, quick, and explained the whole process right from the start. If you ever move with them, ask for Mike and his team!

Move cost: $2201

Start state: New York

End state: Pennsylvania
Vance Bosco
5 5 months ago

We were extremely impressed with our experience using Rapid Van Lines. Everything was as they explained in the initial call and follow-up confirmation call. They also kept us informed of pick-up time by calling the day prior, as well as 45min prior to arriving. The team came were so professional and well prepared for the move. I highly recommend them!

Move cost: $4563

Start state: West Virginia

End state: Arkansas
Geoffrey Little
5 5 months ago

We chose Rapid Van Lines because of the kind person and the reputation. The price was fair as well. Everything we heard was not true when it came to dealing with Rapid Van Lines—recommended to all.

Move cost: $3256

Start state: New York

End state: South Carolina
Javier Johns
5 5 months ago

We moved to a 1 bedroom apartment in AL with basically no hiccups. The movers arrived on time and were very professional. More than that, they were friendly and helpful with taking oddly-sized and fragile items. I would recommend them to everyone!

Move cost: $2871

Start state: Alabama

End state: Louisiana
Jorge Morales
1 5 months ago

BUYER BEWARE. IF I COULD GIVE THIS COMPANY ZERO I WOULD. This company will lure you with a low cost, and once you are packed up and they are ready to pick up the foreman tells you, you have more stuff than they thought and they DOUBLE your price, after you've already paid a deposit to move forward. They show up in rented Budget or Ryder trucks and store your stuff for up to 30 days, maybe more, but they tell you your move will only take a week. Then they ask for payment prior to unload, as well as to sign that you've recieved your items BEFORE unload and they won't unload without it. The payment they ask for to unload is a form of payment that is non-disputable, they do this for a reason, folks. They'll unload the truck, but with only a portion of your things and unless you have your own inventory list, you won't notice if half your stuff is missing because they spread the boxes all over the house. They drive away before you notice and now they have 100% of your money and half your belongings, holding it for ransom or never to be seen again. Read reviews folks, its suspect all other reviews here are daily and all 5-stars. This company is a fraud and this happened to me and many other folks, READ YELP AND ALL REVIEW SITES NOT JUST THE COMPANYS OR SITES LIKE THIS WHERE THEY CAN POST A REVIEW A DAY TO MISLEAD CUSTOMERS.

Move cost: $6000

Start state: California

End state: Nevada
Lesley Tillman
5 5 months ago

I had a truly excellent experience with Rapid Van Lines movers. The movers themselves went above and beyond in the service that they offered. Their customer service has also been excellent. I will recommend them to everyone I know!

Move cost: $4524

Start state: New York

End state: Missouri
Hassie Yundt
5 5 months ago

Though they were hours late, hours, they got my moving cross-town done in just under an hour with an extra mover, didn't charge for more than an hour (despite their minimum), and were friendly & efficient. They did an excellent job for me. I would like to say go with them!

Move cost: $4320

Start state: New York

End state: South Carolina
Brandt Legros
5 5 months ago

Moving is stressful, but Rapid Van Lines co. made the day-of easy! Because they are the real professional for moving. Arranging the move was easy. After evaluating my items, they even helped me pick the most cost-effective package. They were on time, quick, and friendly. Thanks.

Move cost: $4756

Start state: California

End state: Florida
Ana Alvord
1 5 months ago

There are no words to explain how horrible this company is. From the day they came to load the truck, we knew we were going to have issues. The cost went up dramatically from the original quote. They began shrink wrapping furniture, which I thought was part of the service and then increase the price by $400. When I complained and said I never asked for that to be done, I was treated with rudeness I have never before encountered. I have never ever been yelled at and hung up on by a company I am doing business with and paying them a lot of money.

Let's talk delivery....I was told it would be between 3-21 days. When asked what would be the first day I could receive it -- I said 1 week after they picked up because I was moving out east from CA.
Well I come to find out that they begin the countdown from that day.
I was pleasantly surprised when they called 10 days after pick up to tell me they would deliver that weekend. They showed up at 9:45 on a Sunday night after I waited all weekend--but was happy they were there and I would be able to get settled. After looking over a few of the boxes, I realized that it was not mine. They delivered someone else's belongings. When we finally were able to contact RVL, they halfheartedly apologized and said that they would expedite my delivery. Well no such luck. I checked in with them every day to see if there was an update. No one could give me a
an accurate account of where my things were, when it was scheduled to leave, when it was going to be delivered.

Now let's talk customer service.... or should I say the lack of customer service. I have never ever experienced such a lack of concern for their clients. Once they sign you up, it's over.
One of the employees made it a habit of hanging up on me. No one could give me a straight answer--just kept getting the run around with no specific information. One person said it was in TN. another said it was in FL, another said it was in AL..
I was told that that the movers would be there in the morning--no-one showed up.
I was told that they would be there in the afternoon -- no-one showed up.
No one wold answer my calls or give me a straight answer.
Long story short, it took 5 1/2 weeks from the day they loaded my truck to the day they delivered.

I spent 5 1/2 weeks without being able to prepare a meal.
5 1/2 weeks sleeping on an air mattress that I had to purchase along with new sheets, blankets and towels.
5 1/2 weeks of wearing the same clothes over and over again to work.
5 1/2 weeks of no furniture, lamps, tv, etc.

The Finally.... the guys who unloaded the truck refused to put together the items that had been taken apart in spite of it being in the contract. I ended up deducting the amount it will cost me to hire someone to put it back together.

Please consider this as a warning to never use this company no matter what promises they make up front. I would hate for this to happen to anyone else.

Start state: California

End state: California
Mike Stoltenberg
5 5 months ago

We had to make a few changes to our original plan. Every time they were very helpful and professional. If you wish to move easily, hire them!

Move cost: $6254

Start state: Alaska

End state: Oklahoma
Morris Hessel
5 5 months ago

The movers were friendly and extremely efficient. They showed up on time despite having an issue with their truck and had no problem working with my building's strict moving rules. They carefully wrapped all my furniture, packed it and delivered it to my new place really quickly. These guys are awesome. Highly recommend it to them.

Move cost: $5822

Start state: New York

End state: California
Brock Hilll
5 5 months ago

They did a great job. Team Matthew was super friendly, came on time, and took great care of my belongings. Would and have recommended them - even to my broker for his clients. Thanks!

Move cost: $5214

Start state: Kansas

End state: Montana
Charles Williams
5 5 months ago

Mr. Peter is just awesome! He was on time, polite & friendly, moved very quickly, and organized. Thank you so much! The move was expertly made, and the move was not expensive at all. I can’t even begin to imagine how much of a nightmare it would have been to move without them.

Move cost: $4457

Start state: Connecticut

End state: South Carolina
David Mendez
5 5 months ago

On the morning of, these guys assessed the situation, did what they needed to do, and worked super hard to make sure the move was made as efficiently as possible. I appreciate that this was easy from beginning to end. Highly recommended.

Move cost: $3794

Start state: Michigan

End state: New York
Alexys Pollich
5 6 months ago

Just brilliant! We needed a van at short notice to move between student houses, and they arrived an hour after I called. They were so helpful and couldn’t believe how reasonable the price was with us calling on the day. I would use any van again and highly recommend them. Happy customer!

Move cost: $2800

Start state: Georgia

End state: Arizona
Gary Comeaux
1 6 months ago

After having no luck seeking a CEO or President of the company, even after emailing the Sales person (Scott) and the Moving Coordinator (Jim), I have decided to go public with my extreme disappointment with their service, miscommunication, bait and switch on pricing and damage/missing item.

I sought out a quote and emailed back and forth, as well as text, direct speaking, with Scott Davis, the sales person. During this communication, Scott sent several emails starting with "Do not want to be a pest", as I had not solidified anything, as I was waiting on confirmation of a residence in Florida. I assured Scott that he was not being a pest, rather I would reach out once I could lock down a date. I did the inventory sheet, that was sent, as detailed as I possibly could. I even sent back a revision that changed my cost from approx. $5700 to $6400 (ish.) I then signed the estimate and sent an email to Scott confirming that my items could be packed and loaded on the 7th of May and delivered to FL before the 17th. I did this as the estimate stated up to 21 business days. Scott emailed me back confirming that "Yes, we can" as for the dates.

I got a call from Jim who was confirming a pick up date of the 8th of May. I told him that was incorrect and that Scott had confirmed the 7th. Only after I told Jim that I would forward the email from Scott, did an opening pop up for the 7th.

On the 7th, Saif, came in looked around and before he started anything stated that he has to confirm how much more the move would cost. He went on and on about how I had more stuff to pack and the estimate was not accurate. After a back and forth, he quotes me $3,000 more. I contacted Jim, who basically accused me of not providing information of all items. To which I told him that I did and that this is classic "bait and switch" as many others have noted on these reviews.

I was in a bind and agreed to get this done and over with. The boxes were either not labeled or labeled incorrectly. There was no organization at all and items from different rooms were combined. For instance, I provided the factory box for my living room TV for them to pack. They put the tv in, but did not put the TV Stand or the power cord. The power cord was later found in a box with bathroom items. The packing was subpar, as my living room entertainment center came scratched, dented, as well as my footboard to my bed. Additionally, several items were broken (nothing like putting fragile glass on the bottom of the box and putting heavy items on top of them), also my Instant Pot was "lost" in the delivery. I could go on and on about the issues to my household belongings and how they made excuses to use more boxes, for the revenues, than they needed, but I will move to more miscommunication.

Tiffany, I am thinking warehouse, personnel, text me on May May 21st to let me know that a truck was going be loaded with my items on Friday the 22nd. It had been in storage since the 7th. This text was after I emailed Scott and Jim several times, over several days asking for an update. In the text she states that the remaining amount due needs to be paid in cash or zelle directly to the driver. She states that this driver only takes cash or zelle. I informed her that I had already confirmed a money order option through Scott and Jim, although I have no idea why they couldn't take CC or check. She basically told me to deal with it with Scott and Jim. To which I replied and told her, "no, you deal with it." All of a sudden she texts saying Jim will be calling me. Jim calls and confirms that I can pay with money order.

I email Scott and Jim several times on Monday the 25th of May, Tuesday the 26th of May and Wednesday the 27th of May asking for an update on delivery so I can be ready and take time away from work. I get NO replies whatsoever. Then, sitting in a work meeting on Wednesday the 26th of May at 1:30pm, I get a call from Sam, from Rapid. I asked if he had an update and ETA. His reply is "we are at your house." I was shocked. I confirmed that they were at my house and asked if this was normal practice for this company to show up unannounced? He did not reply.

I rushed out of my meeting, raced home- as I work 30 minutes away- while pulling cash, as I did not have time to get the money orders that I agreed to pay. He calls me to confirm I am on my way and I told him "yes". He then stated we get paid by the hour. I told him he can take that up with Scott and Jim.

I get to the house and he makes me sign the inventory sheet and pay him before they unload. I signed, but put a note on the sheet that it was signed prior to any delivery.

Overall the communication, follow up and concern for the client is lacking. Further, I am still missing screws to my bed boards, instant pot and several smaller items. This company is either incompetent or hires incompetent associates. I would not recommend them to friends, family, colleagues or people I despise.

Move cost: $9000

Start state: California

End state: Florida
Darrin Sauer
5 6 months ago

Pleasantly surprised. Friendly guys who took great care of my items. Good value for money. So all in all, very pleased with the service and would certainly recommend it.

Move cost: $2233

Start state: Kansas

End state: Florida
Franz Blick
5 6 months ago

Fantastic service. The moving men made a very difficult job easy and had the entire process of moving out of one flat and into another within two hours. We would fully recommend Rapid vanlines to everyone wanting to move items from one place to another.

Move cost: $2514

Start state: Idaho

End state: Illinois
Arvid Koepp
5 6 months ago

John and his team were on time, super-efficient, and extremely careful with all of our items. The team disassembled and packed all of our items. They were wonderful and exceeded my expectations. Highly recommended!

Move cost: $2669

Start state: Illinois

End state: Indiana
Brice Veum
5 6 months ago

Rapid vanlines was very professional and delivered great service! They arrived on time, moved everything efficiently, both out of my old apartment and into my new one, and they took great care of my things. I am so happy with my move and will hire them again and again in the future.

Move cost: $2488

Start state: D.C.

End state: South Carolina
Dante Gislason
5 6 months ago

Mike crew was very helpful with our move out of a 4-floor walk-up. A very professional and friendly company! I don't have anything negative to say about these guys. Highly recommended!

Move cost: $2550

Start state: Georgia

End state: California
Gonzalo Collier
5 6 months ago

They came with a very large truck and were very friendly. They were so nice and clean all day. I would recommend it to anyone who needs to move. Their price is amazing and very affordable. Best service I've had in a long time. Very respectful and set up my desk, bed, and furniture. Very happy with the outcome.

Move cost: $2330

Start state: Connecticut

End state: Michigan
Emiliano Heidenreich
5 6 months ago

Arrived on time. Loaded up furniture very quickly with no problems. Pleasant and hard-working. Excellent communication, service, and price.

Move cost: $2222

Start state: Florida

End state: South Carolina
Kobe Rohan
5 7 months ago

Everything was perfect. They were so fast, and since there was time left, they went above and beyond what was planned to move. No hidden fees or surprises at the end. They know what they are doing when it comes to getting the help that you need for your move!! Highly Recommended.

Move cost: $2100

Start state: Delaware

End state: Ohio
Hunter Deckow
5 7 months ago

Moving a corner sofa: excellent service, outstanding communication. Could not recommend this company more highly!

Move cost: $2300

Start state: Florida

End state: Minnesota
Leonora Hoeger
5 7 months ago

They were efficient and worked very hard. All furniture and belongings arrived in perfect condition. Quick email response. Stayed in touch on the day of the move via cell and text. So glad we got them!!

Move cost: $2810

Start state: Arizona

End state: North Carolina
Avery Quigley
5 7 months ago

Excellent service! The driver was friendly, and they came on time. They also made sure that my stuff was secured and safe in the van, plus the delivery was also made on time. 10/10 would use this service again! Many thanks for providing a great and good service.

Move cost: $3100

Start state: Connecticut

End state: Iowa
Shaina Mraz
5 7 months ago

Great service. Pricing was fair, and movers took great care not to damage any items during loading/unloading. Must hire them for an easy move. My highest recommended moving company!

Move cost: $2458

Start state: Indiana

End state: Georgia
Dariana Bins
5 8 months ago

Excellent service, on time, and good communication from them. So easy and excellent value for money will use again without hesitation.

Move cost: $2650

Start state: Kansas

End state: Ohio
Mollie Botsford
5 8 months ago

My move with Rapid Van Lines was the most amazing of all the moves I had. Thanks so much for making the moving experience so much less painful than it always is.

Move cost: $2360

Start state: Indiana

End state: Florida
Nancy Garcia
1 8 months ago

these guys are a bunch of crooks...they delivered my things and a huge chunk of it came in damaged...then they decide to not finish the job and left things half ass done...they wer supposed to rebuild my tv stand to its original state, didnt happen...my bed they wer supposed to put back also got left undone...afterwards my inventory sheet was off by a number of boxes, and before i can get a chance to check it off on the list the driver alvaro, tells me they wer hungry and going to grab some food...well, i never saw them again and they never responded to my phone calls either...i called their “supervisor” jim and he was just useless in all phases and has been since the beginning and his attitude is an i dont care attitude...he just sucks...and at this point with missinig items i feel we got robbed and we may never see those missing things again...i would definitely not recommend these people at all so save your money people, do not use them...do not...!!! and i am going to escalate this to a higher power also, as this has been a huge stressful move and they have been of no help...

Move cost: $8

Start state: California

End state: Texas
Pierre Hilll
5 8 months ago

Moving day arrived, and the team of 5 movers showed up on time and was very professional and courteous. They loaded up the truck and did a good job of packing our furniture and stuff carefully with padding and wrap, and nothing was damaged in the move. I would definitely use them again for my next move.

Move cost: $2630

Start state: Illinois

End state: Florida
Naomi Kiehn
5 8 months ago

We had a wonderful experience—great service at a reasonable price. I would highly recommend Rapid Van Lines to anyone!

Move cost: $2655

Start state: Colorado

End state: Texas
Darien Hane
5 8 months ago

The guys who moved us were quite impressive. Had some very delicate items. Got the job done! Better than I expected. I will recommend them to all!

Move cost: $2640

Start state: Iowa

End state: Pennsylvania
Tyrese Kassulke
5 8 months ago

Very good service. Efficient and on time. Good communication throughout Good price. Will use it again. I thought I would have to wait for a long time, but the delivery was very prompt.

Move cost: $2890

Start state: Idaho

End state: New Jersey
Dorthy Metz
5 8 months ago

Rapid Van Lines knows how to get the job done, and it shows in their commitment to success. Throughout the whole process, they were engaged with us on a variety of issues and did not hesitate to reach out with any questions. I'm very happy and would use Rapid Van Lines in a heartbeat if the opportunity arose again!

Move cost: $2600

Start state: California

End state: Pennsylvania
Godfrey Schulist
5 8 months ago

They did a good job considering the size of the sofa and limited space of the doorways. Good experience overall - smooth booking and driver as organised. I would use them again.

Move cost: $2888

Start state: Arizona

End state: Georgia
Emile John
5 8 months ago

Great service and excellent value for money. Very polite. Great communication. Would highly recommend this company.

Move cost: $2800

Start state: Delaware

End state: Florida
Koby Stanton
5 9 months ago

I am in love with Rapid Van Lines. I've already recommended them to two friends who are moving in the coming weeks. Will definitely continue to recommend it!

Move cost: $2957

Start state: Idaho

End state: Pennsylvania
Mark Mattson
5 9 months ago

Excellent on all accounts; efficient, courteous, prompt, and accommodating. Did an excellent job would recommend it to anyone. Thank you!

Move cost: $2852

Start state: Connecticut

End state: New York
Stephen Phelps
5 9 months ago

Really easy to book a van online. Easy to contact when I needed to ask questions. The driver was very friendly and extremely punctual. Had knowledge of how to load up furniture and was careful. Can't fault the service. Would use it again without hesitation

Move cost: $3047

Start state: Vermont

End state: Iowa
Yvonne Morar
5 9 months ago

I had to move my queen mattress with drawers from my apartment to a house. I was frankly afraid to move it myself due to how much those items cost and their generally gigantic size/weight. Thomas came in and wrapped it all up carefully, and delivered without a scratch or tear. Truly impressed.

Move cost: $2650

Start state: Georgia

End state: Colorado
Hayden Barton
5 9 months ago

They gave me a Perfect process, and they were easy to work with. The movers were on time, professional, and friendly. They took really good Care of my goods. Very good Service and communication would recommend it.

Move cost: $2650

Start state: Delaware

End state: Florida
Eugene McLaughlin
5 9 months ago

Efficient, friendly service. Staff quickly worked out solutions to some delivery problems (e.g., How to get a big sofa up some very tight stairs); nothing was a problem. I am very much pleased with my moving company, my movers and my move. I literally can't thank them enough. I highly recommended it.

Move cost: $2650

Start state: Georgia

End state: Virginia
Arielle Anderson
5 9 months ago

First class service. In an emergency I booked in an afternoon, Michal arrived on time the very next morning. Great worker- brilliant packer. Excellent service. Hassle-free, simply amazing! I don't know how to thank you enough. I will use it again.

Move cost: $2750

Start state: Kansas

End state: Wisconsin
Leide Nails
5 10 months ago

The movers were excellent, kind, respectful. I will recommend them again in the future—very happy customer.

Move cost: $2850

Start state: D.C.

End state: New Jersey
Nicolle Souza
5 10 months ago

Very timely and speedy collection and delivery, all goods were carefully loaded and unloaded, and both were very polite and lovely delivery men :) thank you very much. You all have been excellent throughout the job! Well done. Two thumbs up 101% recommended!

Move cost: $2950

Start state: Arizona

End state: Indiana
Marilie Spinka
5 10 months ago

The best movers award goes to Rapid Van Lines. Fantastic communication, smooth pick-up and delivery between FL and the IN countryside. The move was completed within just 48h. Incredible service, would definitely recommend!

Move cost: $2645

Start state: Alaska

End state: Indiana
Dawn Reynolds
5 10 months ago

Rapid Van Lines is very good and the delivery went very smoothly. Efficient professional reliable service. Priced realistic and competitive. Thank you!

Move cost: $2850

Start state: Florida

End state: Michigan
Elna Romaguera
5 10 months ago

My first time using Rapid Van Lines. Very pleasantly surprised at the ease of the App, the choice, availability, preciseness, price and pleasant drivers who were polite and friendly. I was particularly impressed with the way you kept in contact by texting . Thank you . I would definitely recommend you to anyone.

Move cost: $2855

Start state: Iowa

End state: Florida
Arlene Bins
5 10 months ago

This is a most efficient and trustworthy courier service. They can be depended on to carry out any task without any problems. Their drivers are polite, cheerful and helpful. If you want a local/interstate/international move, go to them. They are the best.

Move cost: $2755

Start state: Colorado

End state: Illinois
Willa Gutkowski
5 10 months ago

Professional and friendly moving company. Or and Michel Helped me move into my loft and went the extra mile in not only moving out furniture but also helping us assemble our bed as well as putting up our art piece. Would highly recommend them!

Move cost: $2850

Start state: Arizona

End state: Nebraska
Yenni Nativitas
5 10 months ago

Second time we've used them - very pleased both times. Good value and punctual - wouldn't hesitate to use again. Everything booked online with superb communication at each stage.

Move cost: $2650

Start state: Arizona

End state: California
Deja Wisozk
5 10 months ago

Excellent prompt and helpful service. All I ask for really. Fab would definitely use again.

Move cost: $2945

Start state: Georgia

End state: Florida
Kaitlin Christiansen
5 10 months ago

Really excellent - punctual and polite, very careful and considerate with the belongings and extremely skilled. I am not sure when I am going to move again and hire them, but I will definitely recommending using them anywhere anytime!

Move cost: $2866

Start state: West Virginia

End state: California
Liana Carroll
5 10 months ago

Communicated ahead of time. Arrived in a timely fashion. Smartly dressed. Understood instructions clearly then got on with the move. Can't complain. Did everything I asked and completed the job to my satisfaction. Will definitely use again when needed and highly recommend.

Move cost: $2831

Start state: Indiana

End state: Connecticut
Jane Mann
5 10 months ago

The Rapid Van Lines crew were able to effectively move 2 households in one day including three stories. Appointment was also very easy to schedule and accommodating with last minute changes.So impressed with the move.

Move cost: $2565

Start state: Arkansas

End state: Ohio
Macey Hicken
1 10 months ago

Whatever you do, do NOT use this company. We were originally quoted $1200, then after inventory was taken, we were quoted $3500, THEN the actual movers called and said there’s no way they could do it for less than $4700. The whole ordeal was very unprofessional. The movers were kind, but incredibly unprofessional. We were told to expect “white glove service” and there was nothing white glove about our service. That’s just the beginning. Our belongings were picked up on December 17,2020 and we were told that our items would arrive in Florida in 3-21 days. We are now into February, and our belongings are STILL in California. We have gone an entire month and a half without our personal belongings, and the best this company can do is provide us with a $20 inconvenience fee per day past 30 business days...which was never discussed with us. It’s utterly ridiculous, not to mention the con artists behind the scenes that make you place a non-refundable deposit after giving you an insanely low-ball quote. Do your research and don’t learn the hard way like we did!

Move cost: $4750

Start state: California

End state: Florida
Marcella Russel
5 10 months ago

I wish I could give 10 stars for these 3 amazing guys who did our move this morning so smooth and easy. I had Tim as my foreman. My apt was at 8:00 am, and they were there right on time. They even brought us star bucks! Very polite and professional guys. I will confess that I was so scared about the move, that now I'm so relaxed and ready to start a new chapter of my life in a new place.

Move cost: $2486

Start state: Colorado

End state: Pennsylvania
Fidel Dare
5 10 months ago

Excellent service! Booking was smooth. I spoke to Jennifer. They quickly answered all my questions. They arrived right on time and immediately got to work. Love the pricing model, everything was very fair. Truly no hidden prices. They wore masks and kept a safe distance. Easiest move I've ever done. Can't recommend this company enough. Great Job!

Move cost: $2750

Start state: Arkansas

End state: Pennsylvania
Jennifer Brown
5 11 months ago

The team that loaded my furniture in Los Angeles were extremely hard working, packed our chairs, tables and furniture with the utmost care and diligence. They took care of it as if it was their own. They were excellent. The day was very hot and they still worked at a fast pace all day. Alberto and Joe unloaded our furniture in Utah were also terrific aas they had to deal with wind, snow and cold temperatures. I'm very happy I chose Rapid Van Lines!

Move cost: $5629

Start state: California

End state: Utah
Tanika Brown
5 11 months ago

Tim and his team were awesome. We were moving from San Bernardino, to our dream house in Humble. We thought it would be a nightmare, but the team did a great job figuring how to make it stress free and efficient. They were all gloved and masked, which made it more amazing nothing was damaged. Great job Rapid Van Lines.

Move cost: $6898

Start state: California

End state: Texas
Paul Davis
5 11 months ago

Sam and his team were wonderful and went above and beyond for my move. I was moving alone and they took steps to make sure I would be able to unpack everything myself. Everything was labeled and well organized. The delivery time was super quick, much less than the other moving companies quoted me. Sam was really good at communicating when he would arrive at my pickup in San Diego. Tim and Ed in Jacksonville were very personable and respectful. I had a great experience with Rapid Van Lines

Move cost: $4445

Start state: California

End state: Florida
Arlene Flachs
5 11 months ago

This was a short move, but I got a million calls..Their rep Scott was nice and didn't try and rush me into a decision. I am retiring to Scottsdale and get out of California finally. They were professional fast and friendly. The crew arrived on time, loaded my things carefully, were covid compliant with masks and gloves, and were very careful packing and loading. Was a great rate and super responsive to my needs. Definitely call them for your next move..

Move cost: $3970

Start state: California

End state: Arizona
Steve Berger
5 11 months ago

I have moved many times in my 61 years, and never had a good experience. Something always gets broken or lost. I chose Rapid Van Lines but I was nervous. They were great. They arrived on time, picked up my things in San Marcos..on time arrival, and they guys were masked and gloved and very polite...they worked quickly and took great care packing..it was pouring rain of course, but they wrapped and took care of everything and did their best. They deserve 6 stars for meritorious service..being a vet, this was greatly appreciated, worth every penny..

Move cost: $4995

Start state: California

End state: Florida

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