I had called and got a few different quotes on moving my house. Had pods reserved and quotes from another moving company. I called Purple Heart and got and Nick who was very thorough in getting the inventory of my household belongings and quoting me a price. He was a few thousand dollars higher than the next quote so I thanked him and started to hang up the phone. He then said lets compare apples to apples and I read him the other quote and he computed the numbers and after comparing the two quotes he got in the ballpark so after assuring my wife that they would pack and load everything we agreed to hire them and let them handle our move. We that was 12 days ago and I called to check with their customer service on our move and was told the only thing they were packing was the kitchen china and supplying those boxes we are responsible for everything else. I explained that is not what we agreed upon but was told I was wrong. My wife and I were both on speaker phone and both heard the same thing from Nick he assured us 3-4 times that they would pack everything and unpack everything. Now they tell us it is to late to get our deposit so we have to go forward with them as our movers I am just hoping the rest of the move is better than the start, I will update as necessary.
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36 reviews for Purple Heart Moving Group
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Mike Woodyard2 weeks agoMove cost: $7987Start state: FloridaEnd state: Tennessee
Dana Finley4 weeks ago
My fiance and I are exhausted, emotionally drained, and distraught about the experience we had. We hired PHM to help us move from Bloomington-Normal, Illinois to Columbia, Missouri in mid June.
There aren't enough characters to describe how much of a trainwreck it was to work with this company, but here are the highlights:
*Continuously had to chase the central office down for communication in relation to questions we had about our move as well as updates about our move, even up to the day of our move. I've never worked with a moving company that has made the consumer do so much work.
*On day of move, movers were NINE HOURS LATE. We had to call repeatedly to figure out where the heck they were. We found out after numerous requests for updates that the truck had broken down on its way to us, but nobody deemed it important to give us this update unless we requested it specifically.
*Movers showed up in a smaller Budget rental truck with Oklahoma plates, which made us wary because any reputable mover or logistics company we have used in the past has their own branded fleet of vehicles.
*This is when we learned that Purple Heart sub-contracts with other companies (which makes sense, since the company is based in Florida).
*The driver overall was very unprofessional and neither of them attempted to show us any identification or credentials identifying them as a mover. Initially neither of them wore masks. Neither wore foot coverings. They attempted to shake our hands and did not social distance.
*The truck was already filled with other people's belongings.
*They were unable to guarantee that all of our items would fit in their truck, or that they would be able to deliver them that same day to our new home.
*When we expressed that we didn't think logistically this was a good fit for us and that we were uncomfortable moving forward, they started aggressively throwing moving blankets back into their truck and did a donut with their wheels squealing on the road, almost hitting our car, out of the driveway.
This whole incident occurred almost three weeks ago and we have still not received an update from PHM about recovering our $700+ deposit. An absolute nightmare from start to finish.Move cost: $1900Start state: IllinoisEnd state: Missouri
Aaron Gerten3 months ago
My experience with Purple Heart was absolutely terrible and would never recommend them. From the start, they never told me they were a broker which isn’t that big of a deal to me. As my move date approached, Purple Heart called to do their quality assurance. I gave Purple Heart Moving Group the exact number of boxes (and sizes) and the all the furniture that needed to be moved. I verified with the QA representative that that size of our boxes were the industry norm in order to get the most accurate estimate. When the move date arrived, the moving company (Black Bear Moving and Storage) arrived over an hour after their scheduled window. Additionally, the moving company did not have all the packing supplies that were needed and had me, personally, go get supplies for them. They also didn’t even know that had to pack china/dishes for us even though it was on the QA estimate. So much for a full service, professional moving company. When the movers went through the house to take inventory, they told me that my estimated cubic feet was way off and that I’d need to get a new estimate from the company before they would move anything. After calling Purple Heart, they said that I need to talk with that moving company about the estimate. So much for customer service. The new estimate was $2,500 more than what was originally provided during the QA. Talk about a bait and switch. I was told that the prior estimate could change if I had more boxes or if my furniture was oversized. After indicating that the boxes and furniture have not changed, I was told that my furniture must be oversized and that I’d have to pay if I wanted the move to occur. I believe my furniture is pretty average sized and I verified with the movers onsite just to make sure I wasn’t being unreasonable. The movers indicated to me that my furniture was nothing out of the ordinary. Purple Heart’s agreement stated that I needed a formal, written estimate for any changes. I’ve never received this. After calling Purple Heart to inquire about this, they informed the moving company onsite about how the estimate wasn’t provided and the moving company immediately stopped loading our items (even though they were 75% done) and said they will not continue to load the truck or move my items unless I paid the increased price. Since we were closing in 2 days, I had to agree so that they would continue packing. I provided drinks and snacks to the movers throughout the day since it was hot. After the loading was over, an employee walked over to our personal items that we set aside and told them not to touch, and grabbed more drinks that we were planning to bring to a Memorial Day bbq without even asking us. Again, talk about being professional. Highly suggest refraining from using this company. As soon as they low-ball you to get you committed, they increase the price and force you to pay the higher price.Move cost: $12500Start state: NevadaEnd state: Ohio
John Milford3 months ago
1/14/20 my disabled wife and I engaged Purple Heart Moving to move us on 4/23/20. We had accepted an offer on our home with a closing date of 4/23. On 1/23/20 the offer fell through and on 1/29/20 we accepted a different offer with a rent back agreement such that we could stay in our home until our new home was built. On 1/30/20 we changed the pickup date to 8/16 because that was the date our new home was scheduled to be completed. On 5/23/20, I contacted Purple Heart Moving to say that we wanted to cancel the contract. Believing that we were well in advance of the 5 day notice to cancel within the pickup date of 8/16, we thought we would get a refund of our $1330 deposit minus 5% as the contract states. HOW WRONG I WAS! Purple Heart informed us, via email, that we were outside of our ORIGINAL pickup date of 4/23 therefore no refund was forthcoming. I emailed Purple Heart that we had changed the pickup date 2 weeks after it was scheduled back in January, and I was not informed, at the time, that our contract required us to adhere to the original pickup date. Their reply stated that their contract clearly stated that no refund if cancelled within 5 days of pickup or after pickup date. Of course the pickup date they are using was our first one scheduled not the second one. Purple Heart’s name implies they are helpful to veterans, but we believe their actions demonstrate otherwise. I am a veteran and we’ve probably lost our money on a technicality, but maybe this complaint will help other veterans to keep theirs.Move cost: $1330Start state: South CarolinaEnd state: South Carolina
Blake Humpal3 months ago
Classic bait and switch from Purple Heart Moving Group. I did a consultation via the phone regarding our 4 bed, 3 bath 2500 sq. ft house discussing our overall inventory in the home. They provided a quote fairly quick based on cubic feet. Overall a strong price that was competitive with other large moving companies. I reiterated, it is a 4 bed 3 bath house that is 2500 sq. ft, will this cover all of our belongings? I was told "not to worry we have cushion in this. I have a 15-25% buffer on the quote just in case we missed a few things". I figured everything was covered. Boy was I wrong. The contracted moving company showed up on moving day with a truck not big enough for a full house, to make matters worse, the company said we were quoted for a half a truck - which is the size of a 2 bed 2 bath apartment. If I wanted to fill the full truck it would be another $4K and it still wouldn't fit the full house. I reluctantly agreed to the $4K and had them fill the full truck. At the end of the day, we still had 1/4 of the house left. They quoted another 5K to finish the move and I decided against that and rented my own U-Haul and finished the move myself. Purple Heart is 100% to blame for an absolute joke of an estimate. Putting my family out on the final day before my house closed. Purple Heart has taken no responsibility for the issue, stating it was just a quote and they have no responsibility for the quote. It can change. FULL BAIT and SWITCH. Never use. An absolute disgrace.Move cost: $12500Start state: North CarolinaEnd state: Indiana
Tim Buttram12 months ago
I have really never seen movers move so fast. The crew that arrived was so efficient that I was actually shocked at how quickly they finished packing up and loading our stuff. They made sure everything was secure both when carrying it and when it was loaded on the truck. Our whole home was loaded in a matter of hours. To top it off they were fast as well as careful. We didn’t have a single bit of damage. They were amazing. We will be using them again.Move cost: $3450Start state: MichiganEnd state: Louisiana
Kimberly Luna1 year ago
I don’t often write reviews but I really wanted to express my happiness and appreciation for our experience. Purple Heart was professional and I’m happy to recommend them to others. I moved from Oklahoma to Texas and their estimate was so affordable! I was genuinely surprised with what a great price they came in with. It was truly a 5 star experience. The crew was so efficient and friendly. Honestly, they’re the best movers I have ever hired. Thank you so much guys!Move cost: $3800Start state: OklahomaEnd state: Texas
Jeff Finch1 year ago
The guys that Purple Heart sent to our home were absolutely amazing! They were so pleasant and easy to work with. They moved fast and worked hard. Each one of them was so pleasant and personable. They accomplished so much in the short time they were there. Honestly, I’m still blown away by it. I will definitely be using them when I move again. Thank you so much for all of your help. The customer service was excellent.Move cost: $5480Start state: TexasEnd state: Massachusetts
Paul D. Prince1 year ago
Moving is always difficult but Purple Heart made it so much less stressful. I am so glad I chose them for my long distance move. Their customer service is nothing short of outstanding. The moving staff was highly professional as well. They arrived on time and delivered on time as well. Nothing at all was damaged. I have used other moving companies before and they always end up losing or breaking something but this was not the case. This was by far the best moving experience I could have had.Move cost: $4980Start state: ArkansasEnd state: Texas
Delores Sais1 year ago
We have moved many times and have used many different movers. We won’t be using anyone but Purple Heart Moving Group going forward. They were so professional and worked very hard for us. It was the first time I have ever moved where there was no damage at all. They were prepared, on time, and fast. Their prices are very affordable as well. They were worth every penny that I payed.Move cost: $6500Start state: TexasEnd state: Ohio
Xiaoman Duan1 year ago
Thanks a million to Mr. Grevor Swan for your super outstanding service! I am so proud of you and I am impressed by your great intelligence and high professionalism with such wise advises. I am deeply touched by your generosity with angel heart full of care and love to others. We can't thank you enough! Grevor you are the Best of the Best! I definitely will introduce your best reputation and best service to my colleges and students at MIT.Start state: MassachusettsEnd state: North Carolina
Samantha Ann1 year ago
I can't thank you, men, enough. What I thought was going to be a problem moving my mother in law turned into a. ... you guessed it, a Purple Heart Moving Group !! Seriously though, whatever was very expert from initial contact to them pulling out of the driveway. Mike, Barry & Charlie (sorry if I got the name wrong!!) were wonderful. The client, mindful, thoughtful, PREPARED and quick. There was never a rough or dull moment. We joked and worked all the time and it made it not the hellish experience it could have been. I highly recommend these guys for any size move. ONCE AGAIN, Thank you !!Move cost: $1300Start state: FloridaEnd state: Florida
Alan Clark1 year ago
The best move I've ever had! Purple Heart Moving Group's crew were professional, nice, fast. I honestly could not have imagined a smoother move. Thanks a ton!Move cost: $48569Start state: FloridaEnd state: Florida
Elijah Davis1 year ago
Just moved with these guys help. More importantly, each piece of furniture was wrapped with care. They were quick but careful and so nice. They were upfront about all the costs and explained every single cost and discount at the end of the day. Their service was excellent and the most affordable as well! Would definitely recommend Purple Heart Moving Group!!Move cost: $2100Start state: FloridaEnd state: Georgia
Paul Powers1 year ago
I was extremely impressed. I've heard horror stories about movers accidentally breaking things and that made me a bit reluctant to get movers. I'm honestly glad I did. Purple Heart Moving Group definitely changed my whole perspective. I honestly recommend Purple Heart Moving Group!!!Move cost: $2100Start state: FloridaEnd state: Georgia
Francis Dey1 year ago
Purple Heart Moving Group are awesome! They moved us in just over 4 hours. Great attitudes, warm personalities, jokers, and no smokers or break time. This company is reliable, honest, on-time, professional and we would recommend them to everyone!Move cost: $1400Start state: FloridaEnd state: Georgia
Tyson Harper2 years ago
They are quick, efficient and you don't need to take things out of most of your furniture either. They'll move it with things in them. They are also very reliable, have never had anything stolen by them. We are extremely happy with Purple Heart Moving Group.Move cost: $1400Start state: FloridaEnd state: Florida
Colby Dan2 years ago
They did an excellent job at packing and securing them! I hired them for 4 hours and am just amazed at how much they got done in that time! I literally had them move all the heavy, bulky items and they just worked hard the entire time. Both movers were friendly and professional. I will be recommending this company and will be using them again!!Move cost: $840Start state: FloridaEnd state: Florida
Harper Sears2 years ago
They moved every items carefully and efficiently. what I like is that the guys were considerate of the new flooring that we in the middle of installing and asked me if I have any felt pads that he can put on the dresser as to not damage the floors. I appreciate that a lot! Most movers staff don't care. So thank you so much guys! We will definitely use them again.Move cost: $1400Start state:End state:
Lawerence Doyle2 years ago
We really appreciated their reliability - they always arrived on time, and worked diligently until the move was completed. Additionally they came up with a creative solution to a complex move; we are very grateful for their professionalism. We highly recommend them!Move cost: $1850Start state:End state:
Josh Marsh2 years ago
These 3 are the BEST!!! They were professional, patient, and very helpful. They were also quick and efficient. They deserve a raise! I'm serious! If you're looking to hire movers, hire these guys!! They are worth every penny! Yeee!Move cost: $1249Start state:End state:
Alcott Brown2 years ago
The quote was very reasonable- in fact the guys were so efficient, we came in under budget! Purple Heart Moving Group showed up on moving day on time and quickly accessed the household. They protected all of our valuables and the door frames,etc. They moved our furniture and even rearranged a few things for us, a big help. We highly recommend Purple Heart Moving Group!Move cost: $2600Start state:End state:
Philip Gatee2 years ago
I am happy to say the guys were the exception to the rule. They were professional, courteous, polite, and took very good care of my things. They really set the example for other moving companies to follow. I will definitely use these guys again and hope others do to.Move cost: $2100Start state:End state:
Rahul Dhawan2 years ago
Purple heart moving group are dependable and trustworthy movers! They are focused on getting the job done in a time-efficient manner. There were two teams involved and everything was coordinated perfectly. They’ve arranged for a proper storage facility for my items. Their efficiency was very impressive. Each step of the move was taken care of and planned properly in advance. Overall, I’m glad I met these movers and I’m sure I will be contacting them in case I have to move house again. There were no issues with them whatsoever and I’ll be happy to share my positive experience with everyone looking for an honest moving company.Move cost: $1500Start state:End state:
Nick Phillip2 years ago
They provided a complete quote that was reasonable, easy scheduling and answered all my questions up front. Showed up on time with 3 guys and the truck, as quoted. They quickly and efficiently moved everything out of my old apartment and into my new apartment. The guys were clean cut, friendly, professional and so easy going. Made a stressful time a little easier for me.Move cost: $2100Start state:End state:
Dave Givens2 years ago
I had four guys that were assigned for the move and they were all very professional and efficient. The move went smoothly and I appreciate the care they provided with moving my stuff. Price was good as well. I would highly recommend this company.Move cost: $2200Start state:End state:
Kriszta Csamango2 years ago
Purple heart moving group movers ensured safety of my belongings during transport. Each item was delivered in good condition. They were a reliable support during the challenging period of the move. We had a smooth communication both with customer care and movers. I received a quote where all additional services and items were listed. Luckily, there were no unexpected situations, weather conditions were mostly fine, so there weren’t major delays. I’m very satisfied with how the entire move was performed and all I can say now is that I will be using their services again. Purple heart moving group, you are the best!Move cost: $2100Start state:End state:
Macky Lobo2 years ago
These guys are amazing. They showed up on time, 5 man crew they worked extremely hard and efficiently. They packed/ unpacked everything carefully. I would not hesitate to work with them again in the future. It was a great experience.Move cost: $2100Start state:End state:
Tom Gonder2 years ago
Purple heart moving group movers showed an impressive dedication and professionalism during my recent move. Both pick-up and delivery teams were great, arrived on time and handled my items with the utmost care. I haven’t retrieved my items from the storage unit yet, but I believe that everything will be just fine with my items. They used quality packing materials so I have no doubt that my items will be safe while in storage. They are hard-working and diligent professionals who were able to guide me through the process. I really appreciate their help and I will be more than happy to recommend them to everyone I know.Move cost: $2500Start state:End state:
Dave Givens2 years ago
They treated my furniture like their own and made sure that everything was in its place before they left. Would use them again for any move and recommend them to all my friends. Keep on!Move cost: $2800Start state:End state:
Kane Mason2 years ago
I submitted a request from a quote online for a Cross Country move from NC to WA. About 100 different companies started calling me saying they would discount my move up to 60%. I found this to be very skeptical. I then searched for the best moving companies in the country. Purple Heart was on a few of the lists. I called them, I had a representative walk me through an inventory. They gave me "Binding Estimate" of $4,913.19. I paid my deposit and scheduled my move. On move day the crew arrived and I met the driver. He walked through the home and told his guys to get to work. They were very professional and very fast. I could not believe how awesome these movers were. The delivery was fairly quick seeing as it is almost a 3,000 mile move. The best part about all of this, my previously agreed "binding price" was lowered about $800! I will be recommending all of my friends and family to this group. Id give them 6 out of 5 if I could.Move cost: $4150Start state:End state:
Philip Gatee2 years ago
Awesome experience! Extremely competitive rate and the movers were kind, careful and efficient. Would use again and recommend in an instant.Move cost: $2800Start state:End state:
Anthony Bray2 years ago
I needed to move for my first job and Purple heart moving group helped me a lot. As I had no experience in moving house I didn’t know what to expect and how to arrange everything. I just knew that I had to transfer my precious medical equipment safely and I couldn’t do it by myself. It turned out that choosing Purple heart moving group was the right decision since they took care of each aspect of the move carefully. I had my items delivered without a single scratch. Thanks to them I was able to resume my routine immediately after the move since I wasn’t overly stressed out. They are the best!!!Move cost: $1200Start state:End state:
Anica Albert2 years ago
Purple Heart Moving Group moved us last week and it was a great experience. Their sales team answered the phone when I first called and scheduled us on the date desired, only one week out at that time. The moving crew arrived 8:00 AM on time, did a walk-through to size it up and immediately started to work. We were moving a sizable house and knew we would need two truck loads, which still ended up being significantly less than other estimates we received. They worked extremely hard all day long, taking only a short break for lunch. They were very careful, accommodating and a pleasure to work with. It really was amazing how much they packed into each truck. I would call them again without hesitation and highly recommend them!Move cost: $4990Start state:End state:
Donna McMahon2 years ago
A complete pleasure! Purple Heart moving group told me they were a moving Broker up front, and gave me an option of levels of service. I told them I really am not paying attention to the price, but im looking for a RELIABLE mover that can get me to Texas before Oct 1. Now im a military wife and I know that going through a company directly is a tough choice.. Purple Heart assured me that these guys do half of their work and I will love the service..
Well that was exactly it. They sent a company called Moving Kings, and they were flawless. Frank, Gerson and Denys worked like ive never seen before!! These guys packed my kitchen, closets and everything else the first day. Every box was labeled with what belongings it had, which room it was to go to and they had special red fragile stickers for my glassware. The next day they came back to get the furniture out. Now let me tell you.... these arent movers thatll just pick your crap up and put it on the truck. They blanket and pad wrapped every single thing, than they saran wrapped all the blankets in place. I literally couldnt see the color of my purple couch because every INCH was covered.
Delivery took 12 days which I was made aware of and agreed to. Purple Heart Moving Group had a more expensive option for direct shipping, but I wasnt really in a rush to get my things anyway. Everything came perfect except a table lamp. The glass broke on the top of the lamp but thats honestly the least of my worries for having to move my whole life to texas with 2 weeks notice from my boss.
Anyway 5+++ stars Purple Heart Moving Group!
ProTip from a frequent military moving family. Tell whatever mover you are going to use about every single piece of furniture!! Tell them about stairs, or packing. When you dont tell a company about every detail, thats when theres upcharges on move day.Move cost: $7850Start state:End state:
Alejandra Ortiz2 years ago
Purple Heart Moving Group went above and beyond for me. I actually had way more boxes and items than I thought, but they were able to get a second truck sent out within a hour! WOW! No notice, no problem with these guys. Thanks again Purple heart Moving Group, me and my mother would have been stranded without you guys.Move cost: $3739Start state:End state: