These people are thieves and scammers. For our 1000 square foot apartment they originally quoted us $1500 after taking my inventory. However when they arrived for the job, which was outsourced by another horrible company, the guy quoted us an additional $3000!! How can a sales rep misquote so high. They then took 10 hours to pack, kept the furniture over night and we had to sleep on a blow up mattress with our toddler. They they charged more because the driveway way long, another aspect I told the sales rep but he didn’t add. $4500 and 30 hours later our furniture arrived damaged. These people should be put out of business
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34 reviews for Purple Heart Moving Group
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Ashley Lennon2 days agoMove cost: $5613792901Start state: FloridaEnd state: Florida
Stefan Deliramich2 weeks ago
READ THIS REVIEW CAREFULLY BEFORE CHOOSING PURPLE.
I have never had a desire to write a review of a company until my experience with Purple. We needed to relocate across the country and needed to move most of our belongings and our vehicle with us. We looked up a few of different moving companies and settled on purple because they ended up giving us a quote that was within our price range that we wanted. We told them we needed to move our belongings and a vehicle. We went through a rough estimate of what was in our house and storage and they gave us an estimate for our belongings and vehicle.
We thought everything was good to go until they called to verify our inventory. When they did we had to change a few items. We were no longer bringing things like our fridge, washer and dryer, patio furniture, couch and few other larger items but our boxes estimate had gone up about 20-25 boxes. When they asked us about how much space it took up we told them and they said. “Oh that’s almost 3 times what we quoted you, we are going to have to up your estimate.” We discovered the sales person Nick greatly underestimated our quote as far as cubic feet in order to get our business with them, then when the actual cubic feet came to be it was too late to get a refund on our deposit so we were stuck having to use them. Our options were either to pay the additional money or have to leave half of our stuff.
When I inquired about the vehicle they told me that there was no vehicle on our estimate. When I sent them the original estimate I had received with the cost of the vehicle they told me that amount was not included in the original estimate like I had been told and it would be another additional $2,000 charge to move my vehicle. So before we even got to move our stuff we were already looking at almost $5000 in additional charges that we were not estimated.
I know this is a long review but stay with me because it’s not even over yet.
When the movers arrived they informed us that they would not move anything that was not in a box. But that we could purchase boxes from them for $20 a box. Then after they packed up all the stuff told us to expect delivery anywhere from 2-20 days from then. When we did get our 24 hour notice of a delivery date the driver called us on Saturday and told us that he would be there Sunday morning. Which would have been fine except the only payment they would accept is a postal money order or cash. In the area I live the post office and banks aren’t open on Saturdays and Sundays so I had no way of getting a postal money order or the large amount of cash I still had to pay. They offered to wait until Monday for delivery as long as I was willing to pay $360 for the driver to wait overnight. When I called purple about our dilemma the customer service agent Mercedes was extremely rude and told me I was out of luck and it’s my fault because I should have been better prepared for our move.
With all of that being said, I would pick a different moving company who is actually a moving company instead of just a broker/middleman which is what purple is. It may cost more but by the time you are done with purple you will probably be paying more anyway as well as wanting to rip your hair out. I would give them zero stars if I could.Move cost: $5000Start state: PennsylvaniaEnd state: Wyoming
Marcus Johnson1 month ago
WHAT IT MEANS TO DO BUSINESS WITH PHMG
PHMG is a broker, no matter what they tell you on the phone (I was told by PHMG that they were not a broker), which means that they will not handle your move, and instead sub-contract with whoever can give them a good rate.
PROBLEMS WITH ADMINISTRATION AND PLANNING
* We did not receive the promised 24-to-48-hour advance warning before the pick-up of our furniture. I called PHMG the night before the move to ask if there are any updates, and I was told that the movers show up in 14 hours (8 am the next day).
* Movers had an incorrect moving inventory, although almost one hour was spent on the phone with PHMG three days prior to move to update the moving inventory. The inaccurate moving inventory resulted in the movers' showing up with a half-full truck that was too small to load all of our furniture; a delay in loading because the movers had to create a new inventory; a different pick-up charge than the one with which PHMG had provided me three days prior to the move.
* Instead of the "estimated" delivery of 4-10 business days, it took 3 weeks and 3 days (from June 27 to July 21) for our furniture to be delivered.
* The movers did not know to which address to deliver our furniture because PHMG had not provided them with this information.
* We did not receive the promised 1-day, 3-hour, and 1-hour advance calls before our furniture was delivered. Instead, the movers called once they were standing in front of the gate.
* We were not informed until the delivery crew arrived that we would have to pay a shuttle fee (from the semi-truck to our apartment).
* Nobody had arranged for a shuttle truck to transfer our belongings from the semi-truck to the apartment. The truck driver had to rent a U-Haul truck, which was only available after a 3-hour wait.
PROBLEMS WITH CHARGES AND PAYMENTS
* PHMG "adjusted" my payment three days before the move. The new quote was twice as high as the original quote.
* The payment due at pick-up was higher than the sum that PHMG had previously told me.
* Packing materials are, according the contract with PHMG, included in the charge. Nonetheless, the movers charged us for packing materials. PHMG refused to reimburse these costs.
* The movers refused move a large wardrobe that didn't fit in the elevator without paying them an additional 140$. We did not have the extra cash and had to leave the wardrobe behind.
PROBLEMS WITH MOVERS ON-SITE
* Upon pick-up, the movers were 4 hours late; upon delivery, several days late(see above).
* The delivery crew consisted of only two men, for full two-bedroom apartment. If we understood correctly, the crew was supposed to consist of four people, but two had taken off with the money from the previous job and gone drinking.
* The delivery crew damaged our apartment, including severe dents and deep scratches in two doors and multiple walls, ceilings, columns, and base boards.
* One quarter of our boxes and two thirds of our furniture got damaged (scratched, torn, dented, broken, drenched, and/or soiled), partially completely destroyed.
PROBLEMS WITH PHMG CUSTOMER SUPPORT
* PHMG employees lied to us in various ways. First, they told us that they are not a broker, which they are. Second, they told us that all furniture would be disassembled, which it wasn't. Third, they told us that we would only pay for the actual volume of our move, but we ended up paying for an estimated volume that was created via phone by a PHMG employee who neither set foot in our apartment ever nor saw the moving truck, and who told us himself that his estimate was an extreme overestimate. Fourth, they told us that cashier's check and credit card were acceptable payment methods upon delivery, which they aren't. Fifth, when confronted with these lies, they told us that nobody had ever told us the things on this list, i.e., they lied about lying.
* When we called PHMG and informed them that the pick-up crew did not have the correct inventory for our move and was going to charge us a sum higher than the amount with which PHMG had provided me, we were told that this was not an "actionable" complaint.
* PHMG was frequently unavailable over the phone and did not call back when we left voice mails requesting calls back.
* PHMG customer support reps were frequently rude and disinterested, and almost always unhelpful.
* We requested five times in different phone calls and voice mails to speak to a customer support supervisor, and our requests were denied or not answered. Excuses included that the supervisor was too busy, in meetings, and sick.
* This small "reimbursement" would not have come without strings attached: it was hush money. We would have had to sign a contract that would not have allowed us to publish any online reviews or publicize our bad experience with PHMG in any other way.Move cost: $7300Start state: PennsylvaniaEnd state: Florida
Tim Buttram7 months ago
I have really never seen movers move so fast. The crew that arrived was so efficient that I was actually shocked at how quickly they finished packing up and loading our stuff. They made sure everything was secure both when carrying it and when it was loaded on the truck. Our whole home was loaded in a matter of hours. To top it off they were fast as well as careful. We didn’t have a single bit of damage. They were amazing. We will be using them again.Move cost: $3450Start state: MichiganEnd state: Louisiana
Kimberly Luna7 months ago
I don’t often write reviews but I really wanted to express my happiness and appreciation for our experience. Purple Heart was professional and I’m happy to recommend them to others. I moved from Oklahoma to Texas and their estimate was so affordable! I was genuinely surprised with what a great price they came in with. It was truly a 5 star experience. The crew was so efficient and friendly. Honestly, they’re the best movers I have ever hired. Thank you so much guys!Move cost: $3800Start state: OklahomaEnd state: Texas
Jeff Finch7 months ago
The guys that Purple Heart sent to our home were absolutely amazing! They were so pleasant and easy to work with. They moved fast and worked hard. Each one of them was so pleasant and personable. They accomplished so much in the short time they were there. Honestly, I’m still blown away by it. I will definitely be using them when I move again. Thank you so much for all of your help. The customer service was excellent.Move cost: $5480Start state: TexasEnd state: Massachusetts
Paul D. Prince7 months ago
Moving is always difficult but Purple Heart made it so much less stressful. I am so glad I chose them for my long distance move. Their customer service is nothing short of outstanding. The moving staff was highly professional as well. They arrived on time and delivered on time as well. Nothing at all was damaged. I have used other moving companies before and they always end up losing or breaking something but this was not the case. This was by far the best moving experience I could have had.Move cost: $4980Start state: ArkansasEnd state: Texas
Delores Sais7 months ago
We have moved many times and have used many different movers. We won’t be using anyone but Purple Heart Moving Group going forward. They were so professional and worked very hard for us. It was the first time I have ever moved where there was no damage at all. They were prepared, on time, and fast. Their prices are very affordable as well. They were worth every penny that I payed.Move cost: $6500Start state: TexasEnd state: Ohio
Xiaoman Duan10 months ago
Thanks a million to Mr. Grevor Swan for your super outstanding service! I am so proud of you and I am impressed by your great intelligence and high professionalism with such wise advises. I am deeply touched by your generosity with angel heart full of care and love to others. We can't thank you enough! Grevor you are the Best of the Best! I definitely will introduce your best reputation and best service to my colleges and students at MIT.Start state: MassachusettsEnd state: North Carolina
Samantha Ann11 months ago
I can't thank you, men, enough. What I thought was going to be a problem moving my mother in law turned into a. ... you guessed it, a Purple Heart Moving Group !! Seriously though, whatever was very expert from initial contact to them pulling out of the driveway. Mike, Barry & Charlie (sorry if I got the name wrong!!) were wonderful. The client, mindful, thoughtful, PREPARED and quick. There was never a rough or dull moment. We joked and worked all the time and it made it not the hellish experience it could have been. I highly recommend these guys for any size move. ONCE AGAIN, Thank you !!Move cost: $1300Start state: FloridaEnd state: Florida
Alan Clark12 months ago
The best move I've ever had! Purple Heart Moving Group's crew were professional, nice, fast. I honestly could not have imagined a smoother move. Thanks a ton!Move cost: $48569Start state: FloridaEnd state: Florida
Elijah Davis1 year ago
Just moved with these guys help. More importantly, each piece of furniture was wrapped with care. They were quick but careful and so nice. They were upfront about all the costs and explained every single cost and discount at the end of the day. Their service was excellent and the most affordable as well! Would definitely recommend Purple Heart Moving Group!!Move cost: $2100Start state: FloridaEnd state: Georgia
Paul Powers1 year ago
I was extremely impressed. I've heard horror stories about movers accidentally breaking things and that made me a bit reluctant to get movers. I'm honestly glad I did. Purple Heart Moving Group definitely changed my whole perspective. I honestly recommend Purple Heart Moving Group!!!Move cost: $2100Start state: FloridaEnd state: Georgia
Francis Dey1 year ago
Purple Heart Moving Group are awesome! They moved us in just over 4 hours. Great attitudes, warm personalities, jokers, and no smokers or break time. This company is reliable, honest, on-time, professional and we would recommend them to everyone!Move cost: $1400Start state: FloridaEnd state: Georgia
Tyson Harper1 year ago
They are quick, efficient and you don't need to take things out of most of your furniture either. They'll move it with things in them. They are also very reliable, have never had anything stolen by them. We are extremely happy with Purple Heart Moving Group.Move cost: $1400Start state: FloridaEnd state: Florida
Colby Dan1 year ago
They did an excellent job at packing and securing them! I hired them for 4 hours and am just amazed at how much they got done in that time! I literally had them move all the heavy, bulky items and they just worked hard the entire time. Both movers were friendly and professional. I will be recommending this company and will be using them again!!Move cost: $840Start state: FloridaEnd state: Florida
Harper Sears1 year ago
They moved every items carefully and efficiently. what I like is that the guys were considerate of the new flooring that we in the middle of installing and asked me if I have any felt pads that he can put on the dresser as to not damage the floors. I appreciate that a lot! Most movers staff don't care. So thank you so much guys! We will definitely use them again.Move cost: $1400Start state:End state:
Lawerence Doyle1 year ago
We really appreciated their reliability - they always arrived on time, and worked diligently until the move was completed. Additionally they came up with a creative solution to a complex move; we are very grateful for their professionalism. We highly recommend them!Move cost: $1850Start state:End state:
Josh Marsh1 year ago
These 3 are the BEST!!! They were professional, patient, and very helpful. They were also quick and efficient. They deserve a raise! I'm serious! If you're looking to hire movers, hire these guys!! They are worth every penny! Yeee!Move cost: $1249Start state:End state:
Alcott Brown1 year ago
The quote was very reasonable- in fact the guys were so efficient, we came in under budget! Purple Heart Moving Group showed up on moving day on time and quickly accessed the household. They protected all of our valuables and the door frames,etc. They moved our furniture and even rearranged a few things for us, a big help. We highly recommend Purple Heart Moving Group!Move cost: $2600Start state:End state:
Philip Gatee1 year ago
I am happy to say the guys were the exception to the rule. They were professional, courteous, polite, and took very good care of my things. They really set the example for other moving companies to follow. I will definitely use these guys again and hope others do to.Move cost: $2100Start state:End state:
Rahul Dhawan1 year ago
Purple heart moving group are dependable and trustworthy movers! They are focused on getting the job done in a time-efficient manner. There were two teams involved and everything was coordinated perfectly. They’ve arranged for a proper storage facility for my items. Their efficiency was very impressive. Each step of the move was taken care of and planned properly in advance. Overall, I’m glad I met these movers and I’m sure I will be contacting them in case I have to move house again. There were no issues with them whatsoever and I’ll be happy to share my positive experience with everyone looking for an honest moving company.Move cost: $1500Start state:End state:
Nick Phillip1 year ago
They provided a complete quote that was reasonable, easy scheduling and answered all my questions up front. Showed up on time with 3 guys and the truck, as quoted. They quickly and efficiently moved everything out of my old apartment and into my new apartment. The guys were clean cut, friendly, professional and so easy going. Made a stressful time a little easier for me.Move cost: $2100Start state:End state:
Dave Givens1 year ago
I had four guys that were assigned for the move and they were all very professional and efficient. The move went smoothly and I appreciate the care they provided with moving my stuff. Price was good as well. I would highly recommend this company.Move cost: $2200Start state:End state:
Kriszta Csamango1 year ago
Purple heart moving group movers ensured safety of my belongings during transport. Each item was delivered in good condition. They were a reliable support during the challenging period of the move. We had a smooth communication both with customer care and movers. I received a quote where all additional services and items were listed. Luckily, there were no unexpected situations, weather conditions were mostly fine, so there weren’t major delays. I’m very satisfied with how the entire move was performed and all I can say now is that I will be using their services again. Purple heart moving group, you are the best!Move cost: $2100Start state:End state:
Macky Lobo1 year ago
These guys are amazing. They showed up on time, 5 man crew they worked extremely hard and efficiently. They packed/ unpacked everything carefully. I would not hesitate to work with them again in the future. It was a great experience.Move cost: $2100Start state:End state:
Tom Gonder1 year ago
Purple heart moving group movers showed an impressive dedication and professionalism during my recent move. Both pick-up and delivery teams were great, arrived on time and handled my items with the utmost care. I haven’t retrieved my items from the storage unit yet, but I believe that everything will be just fine with my items. They used quality packing materials so I have no doubt that my items will be safe while in storage. They are hard-working and diligent professionals who were able to guide me through the process. I really appreciate their help and I will be more than happy to recommend them to everyone I know.Move cost: $2500Start state:End state:
Dave Givens1 year ago
They treated my furniture like their own and made sure that everything was in its place before they left. Would use them again for any move and recommend them to all my friends. Keep on!Move cost: $2800Start state:End state:
Kane Mason1 year ago
I submitted a request from a quote online for a Cross Country move from NC to WA. About 100 different companies started calling me saying they would discount my move up to 60%. I found this to be very skeptical. I then searched for the best moving companies in the country. Purple Heart was on a few of the lists. I called them, I had a representative walk me through an inventory. They gave me "Binding Estimate" of $4,913.19. I paid my deposit and scheduled my move. On move day the crew arrived and I met the driver. He walked through the home and told his guys to get to work. They were very professional and very fast. I could not believe how awesome these movers were. The delivery was fairly quick seeing as it is almost a 3,000 mile move. The best part about all of this, my previously agreed "binding price" was lowered about $800! I will be recommending all of my friends and family to this group. Id give them 6 out of 5 if I could.Move cost: $4150Start state:End state:
Philip Gatee1 year ago
Awesome experience! Extremely competitive rate and the movers were kind, careful and efficient. Would use again and recommend in an instant.Move cost: $2800Start state:End state:
Anthony Bray1 year ago
I needed to move for my first job and Purple heart moving group helped me a lot. As I had no experience in moving house I didn’t know what to expect and how to arrange everything. I just knew that I had to transfer my precious medical equipment safely and I couldn’t do it by myself. It turned out that choosing Purple heart moving group was the right decision since they took care of each aspect of the move carefully. I had my items delivered without a single scratch. Thanks to them I was able to resume my routine immediately after the move since I wasn’t overly stressed out. They are the best!!!Move cost: $1200Start state:End state:
Anica Albert1 year ago
Purple Heart Moving Group moved us last week and it was a great experience. Their sales team answered the phone when I first called and scheduled us on the date desired, only one week out at that time. The moving crew arrived 8:00 AM on time, did a walk-through to size it up and immediately started to work. We were moving a sizable house and knew we would need two truck loads, which still ended up being significantly less than other estimates we received. They worked extremely hard all day long, taking only a short break for lunch. They were very careful, accommodating and a pleasure to work with. It really was amazing how much they packed into each truck. I would call them again without hesitation and highly recommend them!Move cost: $4990Start state:End state:
Donna McMahon1 year ago
A complete pleasure! Purple Heart moving group told me they were a moving Broker up front, and gave me an option of levels of service. I told them I really am not paying attention to the price, but im looking for a RELIABLE mover that can get me to Texas before Oct 1. Now im a military wife and I know that going through a company directly is a tough choice.. Purple Heart assured me that these guys do half of their work and I will love the service..
Well that was exactly it. They sent a company called Moving Kings, and they were flawless. Frank, Gerson and Denys worked like ive never seen before!! These guys packed my kitchen, closets and everything else the first day. Every box was labeled with what belongings it had, which room it was to go to and they had special red fragile stickers for my glassware. The next day they came back to get the furniture out. Now let me tell you.... these arent movers thatll just pick your crap up and put it on the truck. They blanket and pad wrapped every single thing, than they saran wrapped all the blankets in place. I literally couldnt see the color of my purple couch because every INCH was covered.
Delivery took 12 days which I was made aware of and agreed to. Purple Heart Moving Group had a more expensive option for direct shipping, but I wasnt really in a rush to get my things anyway. Everything came perfect except a table lamp. The glass broke on the top of the lamp but thats honestly the least of my worries for having to move my whole life to texas with 2 weeks notice from my boss.
Anyway 5+++ stars Purple Heart Moving Group!
ProTip from a frequent military moving family. Tell whatever mover you are going to use about every single piece of furniture!! Tell them about stairs, or packing. When you dont tell a company about every detail, thats when theres upcharges on move day.Move cost: $7850Start state:End state:
Alejandra Ortiz1 year ago
Purple Heart Moving Group went above and beyond for me. I actually had way more boxes and items than I thought, but they were able to get a second truck sent out within a hour! WOW! No notice, no problem with these guys. Thanks again Purple heart Moving Group, me and my mother would have been stranded without you guys.Move cost: $3739Start state:End state: