American Standard is NOT a moving company. They are a 'broker' who then hires out your move to one or two other companies. We had two. One took the items to storage in Chicago. 2nd company moved them 5 weeks later to Texas. Neither of them represented American Standard, so when you try to mention differing information that the salesman had told you, they know nothing about it... (another problem)
My main objection to American Standard is that they are cleverly deceptive and NOT transparent with the information they give you. They don't explain that they are a broker, their way of estimating costs is very flawed, and they give you false information. One example: we specifically asked them "What will happen if all of our items won't fit in the truck you send?" They replied: "Don't worry about it, we'll just send another truck."
In the end--we ended up paying 3 TIMES their original quote! But by then, we had no alternative--it was 5 days before the move, and then the day of the move. Too late to hire our own truck, or another company.
Here are 4 specific things I disliked about their salesmen:
1) ORIGINAL BOOKING: They have you guess several months beforehand, how much you will be packing. Although we knew which furniture we were taking, there was no way we could accurately guess how many boxes (and what sizes ) we would end up with. The salesman said: "Oh don't worry about it--we always over estimate on the weight of the furniture--you'll be fine." His original estimate was $3670 and 5,009 LBs. (716 cubic ft.)
2) 5 DAYS BEFORE MOVE DATE--their company called me to get a FINAL count on our furniture and our boxes. By then we had 200 boxes, but our furniture was as before. Our price was now $7,700--more than DOUBLE., and 8838 Lbs. (1263 cubic ft.)
3) DAY OF THE MOVE: Once the crew arrived and had filled their 24' truck, there were still a number of leftover items that would NOT fit in it. They would NOT get us another truck, AND they now changed our charge to $9,700 based on a full truck weight (I don't recall the poundage, but 1850 cubic ft.). We were also stuck with the additional items and had to get on the phone the next morning and try to find a rental truck we could drive ourselves-which was an ADDITIONAL $1,500. Making our GRAND MOVING TOTAL: $11,200. (We also had to rent a platform to tow our 2nd car behind the rental truck--now that my husband would be driving the truck and not our car).
4) We DID have an additional 33 boxes more than we had had on Saturday--but that was because the American Standard salesman had told us that we could leave our drawers and cabinets full. The actual moving foreman on the day of the move, said 'No way!!" and made us repack all those items on the spot. Those additional boxes made their truck too full for the rest of our items! More false information American Standard had given us. INTERESTINGLY: When the second moving company delivered our items in Texas (from the Chicago storage center), their 24' truck was only 3/4 full, instead of completely full. Different folks had packed it this time, and made it fit much better! If that had happened on the day of the move, we wouldn't have had to rent an additional truck.
We tried calling American Standard, that day, the next day, and several times thereafter, to see if they would kindly wave at least SOME of the additional charges. Although the original salesman said he would help us get back the last bump in fees, he never did, and the others I talked to in customer service were very hard-nosed about the final price. Nothing was changed.
If all of the information had been correctly presented by our salesman (You might weigh a lot more than this--our estimates can be under, you can't leave your drawers and cabinets full, and we won't send you an extra truck if you're over) -we would NEVER have signed up with them. BEWARE!!
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