Pinto's Moving & storage Reviews | Verified Movers Reviews
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Reviews

66 reviews for Pinto's Moving & storage

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3 years ago

DO NOT USE PINTOS moving and storage. Don't fall into the same pattern of overlooking the bad reviews here because the bad reviews are really bad and it might happen to you. I was moving from Missouri to Virginia. When I called to book everything was fine. Their estimates were not necessarily the cheapest I got but I went with them because custom service, someone named Gina was nice about everything. I was told that a few days before the move I would receive a call from them because most people have a better estimate of their things around that time and to also confirm pickup dates -29th or 30th August. No one called closer to the dates. I called to give an update of my things because I had more than I estimated. I quickly had to pay $500 extra on top of my initial deposit. I was told I would receive a call the next day on the 27th to confirm pickup. Again no call came. I called and I was told "dispatch" would get back to me. They did not. I called on the 28th and I was told that the truck would come on the 30th and that the driver will call me on when he was close. On the morning of the 30th, no one called and so I called at 9:30am to find out where the driver of the truck was and I was told the truck overloaded another client's things the night before and so there was no way they would come and pick up my things and that the earliest they would arrive was on the 2nd or 3rd of August. I was angry because no one had informed me till I called. I was in limbo and there was no way I could store my things on short notice or people to call to help me because when friends had asked earlier that week I told them the movers will be here so there wasn't a need to worry. My landlord needed me out to prepare for the next tenant who was moving in soon. When I told Pintos Moving and Storage that this was unprofessional, they told me that it was professional because they had done nothing wrong and that their contract says pick up days are estimates. I asked that they refund my money so I find another option to move my things because I had my new baby and 5yo to worry about. They kept quoting the contract to me and said that if I cancelled in a pickup window, I would forfeit my deposit of $1449. They asked me to put my things in storage somewhere till they could arrive on the 2nd or 3rd. They were not offering to pay for that storage either. My church helped me move out my things from the rental and stored them. Needless to say the same cycle happened with Pintos. No one calls to inform you and so I called on the 2nd, 3rd, and 4th speaking to different people who already knew who I was. Obviously I was getting angrier because Pintos Moving and Storage staff kept telling me that "our pickup dates are estimates". They don't call. They don't say how long it is estimated for. After the 3rd, they couldn't give me any more estimated pick up dates and no customer service person confess that they were having difficulty finding a truck that could pick up my things from MO to VA. By this point, without any updates to pick up dates, I cancelled my order and asked for a refund. The customer service person said accounts will review the case and if there's refund, they will contact me. The next day they did not contact me so I called to speak with accounts and I was told by another customer service person that accounts do not speak directly to customers. I let them know that I spoke with them directly when they had troubling taking my deposit. And then they quoted their contract at me that pickup dates are estimates so I am forfeiting my deposit, even though they couldn't find a truck to pick up my things. On the 10th when I called them, my order had not been cancelled like I asked and they still had not even found a truck. I am still waiting for my deposit. I ended up renting a U-Haul and driving my things up to MO myself because it is peak moving season and other companies are booked. JUST AVOID WORKING with them. You will be at peace for it.

3 years ago

This company is incompetent. They gouged my hardwood floors, damaged my new furniture, and charged me twice as much as they quoted me. Most of the time they talked to each other in a foreign language.

3 years ago

They packed up all my stuff the day before my move. They were so wise, quick, and arrived when they were supposed to. They were so far better than the other movers which I had used in the past. I will never use any other movers...!

3 years ago

Long story short movers, never showed, never called for explanation, money will never be refundable (my case $1,400 lost).--Allan-Stewart--was-the-one-who-basically-sold-us-a-fake-service-and-we-never-heard-from-him-again-after-gurantee-24/7-communication-with-him.--You-will-basically-pay-for you things to be picked up in a certain date but you will ended up-waiting-days-weeks-or even months cause nothing is guarantee with them just an estimated date,and-if-you-need-to-move-before-your-things-being-picked-up-put-your things -in-a-storage-and-keep-waiting-for-the-service-to-be-provided- this all said by Josh another costumer service. Costumer service are the only people you will talk no manager no boss no nothing. If you want to loose your money THIS IS YOUR PERFECT PLACE! Remember once you pay say bye to your money!

3 years ago

His partner did a very efficient job of packing up all our furniture along with assembly and disassembly. They were very professional and tried to make efficient use of elevators and walkways. I got an excellent experience from them. They are really the best. I would recommend them to anyone.

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