Northern Star Moving Systems

Christopher Elias

2 years ago

Stay away at all costs! This company is shady and rude beyond belief. I called asking for a quote and was called back by Mike Cohen. He promised me everything under the sun - super low rates, quality control, free 30 day storage. And his price was more than half of competitors. He just needed a deposit since my "winter deal" would expire in the next 24 hours. He even sent me to this website where they were rated #1 movers in the country: https://nationalassociationofconsumeraffairs.org/ After sensing this was just too good to be true, I did some extensive research. Most of the online reviews that are 5 star are fake. Probably employees of the company. Look at the Yelp reviews - the company is based in Tulsa and all the reviews praising this company are also in Tulsa. But then look at the 1 star reviews - they all had a nightmare experience. I'm a professional web developer and can very easily run a program to spot fake reviews. But weren't they rated the #1 moving company in 2020? Nope. This website is just some landing page they threw up themselves. That "consumer affairs" company doesn't even exist. The domain was just bought last year. I've worked in marketing and development for 15 years and know when a company is being shady. I called Mike to let him explain and he was fast to come up with objections to my issues with them. But I know when I am being "sold" vs being helped. Every other moving company wanted no deposit and was pretty straight forward with me. Mike was about as slick as them come. And when I brought my reservations to him he said "so what other company is so good then?" And I even calmly explained why his sales and marketing process was misleading - he just got angry and said "i have way more sales and marketing experience than you!!!'....and then hung up the phone. DO NOT USE THIS COMPANY.

Unsatified Customer

3 years ago

This is the worst company EVER. The guys are very unprofessional and are LIARS and RUDE. You ask them to read the terms and conditions to you and they give you false information. I asked if they will be responsible for breaking my stuff if it happens and they said yes we have full coverage for up to 70k. I put in a claim for the damaged furniture and the items that they stole and they said that the claim is only worth $62 dollars. I have items that i have has for over 20 years and never broke them in a move i did on my own. They are for sure scammers who live in Florida with a foreign accent. I am definitely looking in to doing a small claims because they owe me way more for my items. They were in a hurry to leave because they knew items were missing. I was not able to write down the items they told me to just call in a claim... SCAM ARTIST.

Jocelyn Smith

3 years ago

This is the absolute worst moving company I have ever used, and I have moved several times due to my job. Do NOT use this company, they will break all of your furniture and dishes. They charge by the cubic foot, so they only fill boxes three quarters of the way and then charge you for the empty space. When our stuff arrived all the boxes were smashed down because they were left with empty space. And any promises they make are lies. I told them I need weight tickets for the full and empty trucks. They said I would get them. I got one for the full truck, but it's been seven months now and they stopped replying to emails or answering phone calls. This was by far the worst moving experience of my life BECAUSE I picked this horrible moving company.

Rahul Kumar

3 years ago

This is the worst moving company. I request to anyone who knowingly or unknowingly thinking of taking service from this company, please throw your stuff rather transferring your stuff with this company. Initially they will be very polite and will promise to you that it will tale only 9 working days to deliver your stuff but forget about this. It will take exact 30 working days, means close to 2 months if you are lucky. There is no guarantee that you will receive all your stuff. The worst thing about this company is that after they receive your stuff then after you will find no body to update the status. The crux is hire anyone except this company for your peace. I give 0 rating.

Rhema Trayner

3 years ago

THIS COMPANY IS THE WORST. Criminal at best. The sales person, Scott, lied about everything from the fact "they don't contract to other companies", that they wouldn't charge for stairs, that they would be responsible for packing all large art and appliances and properly covering/protecting furniture etc etc. He also rushed us through signing the contract while he was on the phone with us. Alex the customer care lady is extremely rude and unprofessional. They up-charged us at every turn. Both the pick up and drop off was contracted to random movers without their own trucks. We were told we were getting our own truck only to find out after the fact that our items were unloaded in PA and reloaded from their warehouse. When our things arrived more then 30k in furniture had been damaged and everything was thrown in the truck as if they were TRYING to break everything. The contracted movers hired to deliver our things looked like they just got out of prison and I literally caught one of them cursing to himself on the side of the house. Now after going through everything we have found that our Gibson guitar was stolen and a box was opened with 3k worth of computer electronics removed. DO NOT HIRE THESE SCAMMERS.