My Best Mover LLC

4 months, that’s how long it took them to deliver my things after saying it would only take 21-30 business days. They constantly lied about the location of my items and progress of my move. As a broker I thought they would provide a peace of mind but instead all I got was stress. The customer service was terrible and when asked if they would hold the moving company accountable, they said their only obligation to me was getting my things picked up and weren’t concerned with the drop off and that it’s my problem now. Terrible all the way around. Was told to lawyer up if I wanted them to do anything about it.

I spoke with my best movers but canceled my move within the 3 days mentioned in the contract, the initial deposit was to be refunded within a week. IT HAS BEEN 2 MONTHS AND I AM YET TO GET MY REFUND! The customer representatives keep giving excuses. Don’t use them!

Everyone, Pls don't get into their trap. It's my personal experience which I am going to share now. I was relocating from Vancouver to Austin and got their contact online. I had a discussion with their manager, shared all details about the inventory, mailed them the list and even shared photos of the same. I had around 4/5 conversations with those guys and asked them to estimate all the items individually and correctly. Please make a note that I had told/requested them to correctly estimate everything and check the photos perfectly at-least a dozen times. Even i requested them for an in-home check for a better estimation which they denied. They quoted me 2950 and i paid 920USD in advance. Rest was supposed to be paid half during pick up and half during delivery. But on the day of pick up i came to know that they had outsourced it to a different company which estimated it to be 700 CF. Originally it was estimated to be 350CF. So the new company came with a new estimation of ~6000USD. I had told them multiple times that pls estimate everything correctly and i don't want any last minute trouble. After I paid them the advance they started playing all sorts of tricks on me even though their customer support started behaving wrongly on the delivery day. I was told that there are no additional fees included and also in the contract but the new company added 400 USD for packaging and 200 USD for fuel charges. These guys are total frauds and schemers . Once you fall in their trap they will suck as much as they want on the item pick up day. An eye opener for everyone and warning for all not to deal with these unprofessionals. Please note that I packed all the listed items and even the inventory got reduced significantly(w.r.t the CF space ) on the pick up day. -Amit

To put it bluntly…RUN! My move was from Maryland to Ohio (410 miles), but those options didn’t exist in the drop down options on the review submission page. Do your homework and hire one of the big reputable moving companies. It will cost you roughly the same in the long run and be way less stressful. My 2 stars is only because my stuff was picked up and eventually delivered My Best Mover is a load broker. They are not the company who will be showing up to move you. (That was done by a company that operated in rented Penske trucks.) My Best Movers take their cut by way of initial deposit and then the balance is split at pickup and delivery. Yes my belongings were picked up as agreed but it ended up costing me $1100 more than my estimate AND I ended up leaving my living room furniture behind because it would have cost more to ship it than it was worth. Oh! And then there’s the issue that my belongings were delivered more than 2 weeks later than agreed to at booking. Everything about this company is “smoke and mirrors”. Sales Department will tell you what they have to tell you to make the sale but very little ended up being true. Customer Service is glad to take your phone calls until you challenge them in any way. At that point they shut you down and hang up on you. Even when they are on the phone they verbally tap dance around the truth and never call back when they say they are going to and do very little to help. You will not get any assistance from the Sales Department once your move is in progress. Their agreement with the moving companies is that the actual movers have 30 BUSINESS (not counting Weekends or Holidays) days starting the first day AFTER the date you provide as your first available delivery date, to make delivery of your belongings. This is in the fine print of your binding estimate and you would think it is an important enough detail that they would verbally go over this, but that isn’t the case. They don’t send you the fine print until after you pay your deposit and book your move. I will accept responsibility for not reading the fine print until my move was in progress and I was left waiting for my stuff to show up and stressed, angry, and frustrated beyond belief. Moving is stressful enough and they made it way worse.

A VERY VERY RUDE PHONE SALES PERSON NAMED JAMES DIDN'T LIKE MY RESPONSES AND HUNG UP ON ME. WOULD NOT ANSWER WHEN I CALLED BACK.