Levic Van Lines Reviews | Verified Movers Reviews
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We take great pride our experience, expertise, quality, and customer service that we provide to meet the consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Reviews

60 reviews for Levic Van Lines

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3 months ago

This was the worst customer service I have ever experienced, and I sincerely hope the leadership of this irreputable organization see this review and hold the staff mentioned accountable. I scheduled a move from Oakland, CA to Portland, OR. I worked with Alex Nolan and her manager. I was assured that if I paid the expedited fee of $750 that my items would arrive by 12/16/23. I paid the expedited fee and the movers picked up my things on 12/12/23. I made sure to remind them that I paid for the expedited fee and confirmed I would receive my items on 12/16/23. My items were never delivered. When I called their quality assurance department, Jasmine Perez, informed me that she would not refund me the fee because they could not deliver before the first delivery date of 12/16/23. I reiterated that my items weren't delivered at all and they were past their timeframe to deliver my items. She insisted she would not argue with me and that no refund was available and that they technically had until 12/20/23 to deliver my items. I asked to speak with her supervisor and she said she didn't have one. I asked who was above her and she said the president and he didn't take calls. Shortly after speaking with Jasmine, Alex's manager called me. She said this was a failure of the sales team because they should have informed dispatch and the driver not to list 12/16/23 as the first available date. She said she spoke with the dispatch and told them to refund me and she confirmed my items would be delivered on 12/20/23. I was supposed to receive a call in the morning with my delivery time. On 12/20/23 I never received a call. I left messages for the sales department, dispatch, customer service. I even texted the mover that loaded the truck. No one responded until 3 pm. Jasmine Perez called me back and informed me that they would be refunding me my expedited fee but that my items weren't in the scheduled to be delivered this week. I told her I spoke with someone yesterday who said my items would be delivered today. She stated that she didn't know anything about that and that since she refunded me the $750 I was no longer on the expedited list and they had 21 business days to deliver my items. I asked to escalate this to get me on the schedule and she said there was no one above her. Dispatch would give me the same information she just did and that they didn't have a route to Oregon. I am living in a condo without my clothes, shoes, coats, pots/pans, books, cutlery, toiletries, etc. Everything I own is in that truck. I am sleeping on the floor. And they cannot do anything. And since they missed their delivery window and refunded me they now are claiming that the contract is void and they have 21 days to deliver my things. I DO NOT recommend this organization. This is the worst customer service experience I have ever had. I plan on telling everyone I know in the industry to steer people away from this organization.

2 years ago

CONSUMER BEWARE!!! DO NOT USE THIS COMPANY - LEVIC VAN LINES. They will lie to you about your estimate and over charge you on moving day. They will not have your furniture delivered for months and they will also charge you a storage fee for their very own truck delays. It's been 8 weeks and still no delivery of our furniture and now they are holding the furniture hostage until storage fee is paid. This is a huge scam company. DO NOT RISK IT!! DO NOT USE THIS COMPANY!! Call the police, the news stations and get an attorney if you experienced issues with this company.

2 years ago

The company very communicative and informative until the contract was signed, then it was difficult to get details about setting up the moving day, how to manage any last minute changes and we were never informed when our items arrived to storage. I also called more than 5 times to request items be dropped off at the new address and never got a call back, Iam still calling and talking to different people to try to get our items dropped off. the only reason i give them 2 stars is because the actual men who packed my items were easy to work with, worked efficiently and explained their process.

2 years ago

Levic Van Lines are really experienced at what they do. I am really glad I found them. Previously, I did talk with other moving companies but wasn’t confident of their skills. After all, working with Levic Van Lines would recommend them to everyone.

2 years ago

I have used Levic Van Lines on 2 different occasions & I will definitely be using them again for any future moving needs. Both times, Edward & his team executed a literally perfect job. They are on time, fast & efficient, very respectful of your possessions & there are no hidden charges or fees. Why use anyone else?

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