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You cant make this up... my window for them to arrive was between 11 and 2. At 2:30 I call to get an update. Was told truck problems. OK, it happens. The "Manager" said she would keep me updated. Nothing. 4 pm I try calling again but they turn the phones off so no way to communicate other then text. She repeatedly ignores my texts. Now I find out they're in Fort Lauderdale finishing another move. So she lied to me. 6 pm comes around and another manager calls me and said because of my "tone" via text messages she doesn't feel it would make sense to send the guys. Well yeah, I was pretty mad but there was no cursing and no threats. She cancelled the move and refunded my money over 4 hours after they were supposed to arrive. Can you imagine waiting all day for supposedly professional movers and they call and cancel. This was one of the worst moves I've ever done. As a disabled veteran I can only hope that they don't ever do this to anyone again. I had to sleep on the floor for three days till I could schedule another company. PS, I requested the owners information and they refused to give it to me. I have to think that their complete disregard for customers starts at the top and rolls down. HIRE AT YOUR OWN RISK and be sure to have a backup plan.