3 years ago
This move was for a retired veteran and his wife, (my Mom and Dad.) 1) Gateway Express was dishonest from the start selling me on all the reasons why I should move by weight and not m3. At the load out in Nevada they contracted with "Champion Movers, LLC." who did not show up with a weighed truck and changed the contract to m3, with Gateway Express blessing, nearly doubling the cost of my move. 2) We did have additional items but nowhere near double. I was not on location and they had my sister sign the paperwork and at no time was anyone given permission to sign for me. The contract was with me, no one else. Gateway Express nor Champion Mover even attempted to call me and tell me about the change in billing method. 3) I sent multiple emails to Gateway Express and Map Moving & Storage (not sure how they got involved) asking how they could legally change the billing method from weight to m3. Map Moving assured me the move was by weight, even though I had paperwork from the load site showing it in m3. I asked for paperwork showing weights multiple times and none was ever produced by Map Moving or Gateway Express. 4) At the delivery in Daphne, AL, they contracted with "Map Moving & Storage." Their people did a good job getting things unloaded and in the right places. Overall, we were happy with the two delivery people in Daphne. 5) "Everything is insured, if we break anything in boxes we packed or any furniture, etc. is damaged, it is fully covered and will be replaced." A coffee table was broken beyond repair and a curio cabinet had glass broken in it. In the end though, you are dealing with Map Moving & Storage for insurance and not Gateway Express, none of which has ever been mentioned by Gateway Express. Map Moving & Storage does not cover any type of furniture made from compressed wood, so this was our loss. On the curio cabinet they offered $40, telling me I could replace the glass. When I explained to them they broke the glass and they should replace it, they did not respond. In addition, you could only receive the $40 if you signed a form agreeing to never review them negatively on a list of sites they covered, including US Government sites. 6) Needless to say, the reviews are worth much more than $40 to me.