When I contacted FNVL I asked for a visit for volume estimation and they said they have a reliable system for such calculation: the 1st calculation was done and after listing all home goods they brought with an calculated volume that now I understand was very sub-estimated in order engage customer with a lower price.
First estimation was 1550 cu-Ft with a cost of around 8000$. I signed a contract with a rate of 6.24$/cu-ft and made a down payment of 3500$ with order number 3028288.
One week before day of moving the FNVL Quality manager called me to check again all stuff to make sure that truck capacity is the right; and of course recalculating the cost: at first one can thing that difference is around 5-10% but in my case it was 25%, but the cost was increased by 50%, now the cost of moving was 12000$ and I made another down payment of 750$.
One says: ok I think I could make a mistake listing stuff initially but now number should very precise.
They said 2-3 days before moving dispatch will contact to you to reconfirm date, time vehicle capacity: "it never happened", no one called to me neither by email. I tried to contact quality manager (never reply immediately any call), I texted him and also sent him an email: no answer at that moment.
Later (during the night before moving) quality manager contacted to me via text msg saying that he would fix that thing to make it possible moving in the morning of next day: I felt like he was doing a favor to me.
Day of moving came, a truck of 4000cu-ft of a company called Condor moving service showed up; it was not “First National Van line “ which means that FNVL was doing intermediation for the service, it was a company called "Condor Moving Services". That company proceed to pack and load stuff; and surprise : there was not 2000cu-ft but 2950cu-ft: a difference of 1.9 times from original and about 1.5 times of 2nd calculation.
My budget for moving was around 12,000$ and now I had to pay 19,000$ and no flexibility with any volume in truck as said by the seller at the moment of contracting .
Once again I tried to contact quality manager, with no answer and I texted him about the situation (no reply again). Suddenly supervisor told me he won’t charge such percentage as a favor for me and he asked for tips to the guys that packed stuff (at the end of the day I paid same % as tip).
The goods were moved as planned; but since truck had such size (4000 cu-ft), it was impossible to get to new location therefore a shuttle service was needed. The driver called to me to tell me that such extra service would cost other 2500$ for it (as it was stated in original contract with FNVL).
Driver also told me that I could do by myself but he would deliver my stuff without blankets and protection at the place of delivery and I would take the accountability of moving without proper protection and also reassembly stuff at home: I tried to call quality manager and also texted: Never replied.
I had in mind contracting a U-haul truck with professional movers that would cost around 1200-1300$; however T&C 's commented by driver in regards of furniture protection made me take his last option
On the day of delivery I saw exactly I had in mind: driver came with the 1600 cu-ft capacity U-haul truck and 3 helpers that Never had worked with moving goods (3 handyman).
At the end I had to pay 21,814$ for this service which was quite a lot different of initial price and my budget.
Later, I upload a review to different web pages and a FNVL contacted to me to start an arbitration process, then a 3rd parties company "Powellaribtrationgroup" contacted to me to revew the case and work on my behalf. After 7 weeks of wasted time there was no added value, this guy said what I already knew "you have a signed contract and real volume is correct", so Powell artibration group supposly negotitated a rebate but at the end it was a ridicolous amount which I rejected.
1-It is understood that the rate of 6.24$ is used to cover small differences (5-10%) of original quotation, but 90% difference is a big mistake and I feel that I overpaid for such service
2-FNVL original Volume estimation is much less than real one, it is done ir Order to sell their service
3-Volume system used by FNVL was not reliable at all since there was a big difference on final volume in regards of origin and 2nd calculation
4-FNVL uses 3rd parties company for the service, they are intermediates and get the money for selling the service
5-FNVL is the worst on communication with customer
6-Quality manager provided poor support when needed
7-The supposed arbitration was a wasted time, I personally felt this guy was like another FNVL employee.
This is my first and last time I use FNVL for transportation of home stuff and I don’t recommend this company for transportation of goods due the way how they sell their service.