Empire Moving Group LLC | Long Distance Moving Companies | Verified Movers

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About the company

Empire Moving Group is a team of moving industry professionals that guarantees the easiest and most affordable relocation possible. We take care of all the research and pre-screening processes to ensure your move is risk-free, efficient, and satisfactory.

We are a full-service moving company for your local, long distance, commercial, auto-transport, and corporate needs all for an affordable price. We strive to be there for you during your move from start to finish and will assist with disassembling or re-assembling furniture safely. We provide you with boxes, bubble wrap, and even a blanket or pad wrapping for your most fragile items.

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469 reviews for Empire Moving Group LLC

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Rozilyn Holland
1 week ago

!!!BEWARE!!!UNPROFESSIONAL!!! My experience with Empire Moving has been awful. I wish I had chosen a different company. Empire is very quick to take your money but as soon as you pay they wash their hands of you and treat you terribly. I spent over an hour on the phone going over all my items and the space needed. I informed the salesperson that I had a full 10X20 storage unit. I scheduled the pickup. The salesperson said it would be a window of time but the movers had to be available on the first day but if I wasn’t ready I could reschedule within the window of time. I questioned this several times but was assured that whatever date I picked as the first day that is when they would arrive. Needless to say the movers did not show up on that first day. When the movers did show up they had been misinformed by Empire regarding how much space was needed. Then I had to agree to pay more for my items. Empire put me in a pinch with the actual moving company. I was stuck because I came from out of town to the pickup location and didn't have any other options. Many of my things were damaged during the move which is not Empire’s responsibility but that of JB Relocation however Empire is the broker. I am the customer of Empire - I booked through them. I paid a fee for Empire to find a mover. I am dealing directly with the moving company, JB Relocation on the insurance claim but now have to go to arbitration because they don’t want to take responsibility for the damages they caused. I called Empire Moving to ask if they were aware of how the arbitration worked, or if they knew how I could be sure the arbitration was a genuine unbiased 3rd party. I wasn’t asking for legal advise or for Empire to take part in my claim. I figured they were the broker and would know the laws and process and could give me a direction to go so that I could go about answering my own questions. The customer service agent was very rude and unprofessional. They said that I signed a form that all claims would go through the mover not Empire and they couldn’t help me. I said that I was aware and wasn’t asking them to do anything with my claim. I was just seeking a little info because I didn’t trust the mover and wanted to know how I could be sure the arbitration was going to be unbiased. The customer service agent acted annoyed and just repeated there was nothing he could do for me and then said he was going to put me back on hold and help other customers, then click. He was very rude and unprofessional.

Neil Turner
2 weeks ago

Good team no complaints from me. They did an all around good job and a lot of the things i had couldve been broken during the move but they made sure everything was secure. Really happy I dealt with professionals for this move because of bad experiences in the past.

Fabio Pastura
2 weeks ago

They did a wonderful job through and through! They got to the house pretty fast, things were packed up in a flash, and they were out and on the road in no time flat. Really happy with the way everything went here and I wont use any other service moving forward

Miroslav Sýkora
2 weeks ago

Good experience with Empire. They were pretty fast, cheaper than competitors, and gave me an experience that really allowed me to sit back and appreciate how professionals handle a move. I was so used to this process taking days to complete because of a lazy husband but these big strong men came in and handled the move in no time flat.

Jose Luis Hervas
3 weeks ago

They do good job with the move I had. Had to move my family closer to the rest of us. They were in South Carolina and we were in North Carolina. The move all in all wasnt a long drive if you were just visiting but transporting all the stuff would have take forever without a big truck and a lot of movers. They made everything pretty easy and smooth.

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