So happy I found these guys thanks to all the great reviews. They were fast, thorough and friendly.
The team was very communicative the entire time which I highly appreciated.
They handled our heavy furniture and art nicely.
Your trust is our top concern, so businesses can't pay to alter or remove their reviews.
So happy I found these guys thanks to all the great reviews. They were fast, thorough and friendly.
The team was very communicative the entire time which I highly appreciated.
They handled our heavy furniture and art nicely.
This company is great. I called them when I moved to my new house. They were extremely polite and professional! I would recommend this to everyone. Great price. Don't have to settle over quantity over quality!!!!
This was my first time officially using a moving company to help me move. I called several companies and they had no one or any trucks for me to use duels to it being a last minute notice. I found Empire Moving Group company on google search engine. I called them and spoke to someone at their front desk they were able to help me they provided movers and a truck. Plus it all came at an amazing price
These guys were awesome I moved a customer and called them they knew what they were talking about brought floor protection and tools worked hard took a treadmill down a flight of stairs outside made my customer very happy thank you guys
This is the third time that we used this company for a move. They are amazing. The name says it all. Calm, efficient and really want to make the move as easy for you as possible. Will use them every time that we move!
Everything was great! Our new building was really strict about finishing the move by 5 pm. The three guys who moved us in were so efficient they got all our essentials plus quite a few extras in the new apartment with 10 minutes to spare! Recommended.
The movers were friendly and surprisingly flexible (I wanted to add a couple of things to the truck that were not on my original list) - nothing that I had ever experienced with a moving company before! Thank you!!
This is an excellent company and I was very pleased with the professionalism of their personnel. The movers were prompt, efficient, polite, and careful. I could not be more pleased and highly recommend this company.
I had to move all my stuff where I stayed with my sister. I was not able to locate an item that was very important to me and They went the extra mile to make sure it was found.. Great service..!
On the day of the move, the team of 3 guys called ahead and arrived right on time. They were very friendly and worked efficiently to pack up the truck. They took special care to use moving blankets and plastic wrap on furniture to protect it during the move. Highly recommended.
I have NEVER had a move go so smoothly in my life! I have moved many times and this was the easiest, most carefree relocation ever. Not only were the movers really nice guys, but they actually did run from the truck to my place, between loads. They were careful with my stuff and even helped me shift it around my new home. I cannot say enough good things about Empire moving group.
Team Empire Moving is the BEST! Every time I hire them they come on time and without wasting any time they start doing their work. They know their responsibilities. In our recent move We have a lot of stuff divided between an apartment and a storage unit, and they got it all done and moved into a house in about 7 hours. I highly recommend them.
I just moved using Empire Moving Group and could not be more pleased. I've moved around often and know how much of a hassle the entire process can be. It's so nice to be able to have the packing and moving of all your belongings taken care of by professional and courteous workers. I will definitely consider them again for any future moves I have.
Recommended very much! Empire Moving Group has been with us from the beginning to the completion and has done everything we wanted before we left. The drivers were courteous and professional and made sure all was as we expected before we left. I would hire them again, and recommend them!
We were given all lies about how professional Empire Moving Group is until we experienced it ourselves.. the lack thereof! Here's how..
Mr. Zeke (the sales guy) kept calling us every single day until we confirmed the move with them and paid the booking amount. Afterwards when we had questions / concerns, there was no sense of ownership from the guys who answered the helpline number. It kept going down the spiral from this point on.
We were not clearly explained how this would work - if I were clearly told that we won't actually have a choice on the date / time of move, I would never have signed up with them. They took 2 dates from us and said only 24 hours in advance will we find out when the drivers will actually arrive. Can you imagine how ridiculous and anxiety provoking it is to not know until 24 hours in advance about exactly what time your truck with movers will get there? I did not know that.. If if did, I would not have gone ahead with these guys! But, what choice did I have? We were moving cities (Northern VA to Atlanta Metro Area) and no one understood that we had to make arrangements to clean the old place after the move, give away keys, and have other things planned / lined up after - for which one needs to know the exact plan, not wait for them to determine our plan?! I wish I knew this before... I would never have signed up for such uncertainty!
On the moving day, the movers actually arrived 2 hours later than we were told. (And they acted as if it was all the traffic's fault)!
We were told by Mr Zeke that our delivery will be confirmed for any day that we would want. That was horseshit... We had to frantically call their warehouse helpline every freaking day which was useless because they kept us hanging for 2 weeks before our stuff finally arrived. Can you believe that? TWO WEEKS!! We were NOT even vaguely aware of what hell was in store for us, from the time the truck was loaded and the drivers were on their way! I was shocked at what a blunder I had committed. Zeke told us it could sometimes, in extreme circumstances, take up to 10 days for our stuff to arrive at its destination, but that was never the case...Our stuff took 15 days - which crosses that threshold too. We had to stay in hotels, then on sleeping bags in our new apartment (when we had overspent all our relocation budget), and finally make other temporary arrangements after few days of sleeping bags as our beds as other stuff did not arrive for 2 weeks! I developed a back-problem sleeping on the floor / sleeping bags for several days. Who is responsible for that?
Their helpline number / warehouse number is good for nothing! They never answer and mailbox is always full. We had to live in the anxiety that our stuff was lost and we may never get it at all. How is this justified? Ms Brittany and Mr Ryan (helpdesk staff) were never able to confirm anything and never ever returned our calls. We were invariably put on hold for 15-20 minutes, again as if it didn't matter.
Thankfully we engaged with them only for moving (and not packing). Things we packed on our own arrived well but the furniture that they packed was badly scratched and damaged. For a small mirror cabinet (that was inexpensive), they asked us to put a $100 packing / protection, which was not worth it. I declined and as you may expect, it was badly cracked when we saw it upon arrival. The driver nonchalantly said to that, I had told you so.. Our beds were scratched up all over, mattresses damaged, a chest of drawer broken and no sense of acknowledgment or apology for damaging our furniture which we had maintained in pristine condition.
When loading, we saw how poorly they simply stacked up everything to make more room in the truck so they could add more things in a single move.
Now, when I try to look for help on claims for the damage, again there is no one I can call as the mailbox is full. Should I even be surprised?!
Worst of all, when we were signing up we were never told it would not be a single truck for our consignment. For a similar price, we were getting other vendors who would bring only our stuff in their truck and load / unload exactly when we wanted. All per our wish! I wish I knew these terrible facts before, so I wouldn't have gotten trapped in their world of lies and deceit! I regret signing up for Empire Moving Group and will never recommend them to anyone.
They are brokers who outsource things to cheap vendors and take absolutely no ownership from the time agreements are signed / first set of payment is made.
Based on this experience, I ask you to seriously reconsider all things I mentioned above before signing up with them.
Empire Moving Group was up front and disclosed all fees ahead of time. Movers took great care of all furniture and fragile items. Showed up on time, and were done ahead of schedule. I would strongly recommend for anyone moving in the area. My move manager was quick to respond to all the questions I had, coordinating times, and confirming move time/date! So thankful I was referred!
I have used Empire Moving Group three times and the movers are very fast and efficient. They are also very flexible and are willing to go above and beyond to make sure that you are satisfied. Love this company.
From start to finish with getting quotes, to getting help filling out forms, to packing, to shipping, to receiving help was provided each step along the way. We sensed genuine concern and care about our moving experience, Thank you Empire Moving Group for all your help! Everything made it to our destination in great condition!
I recently used Empire moving group for a second time. My movers were awesome. They arrived on time, got the job done efficiently , were very courteous, and were very careful with our belongings. I would highly recommend them and I will definitively use their services again.
They worked quickly, efficiently, and very caring with my items. I hope to not move for a while, but when I do I will call them!
Competitive/ affordable pricing, great scheduling and CARING movers! A+++
We have a large house that needed a quick relocation so i decided to contact Empire Moving Group and WOW the whole process has been nothing short of amazing. No delays whatsoever and the guys are on top of the ball about everything. Whether i send an email or call, i receive the appropriate response immediately. Our stuff is supposed to be delivered tomorrow...cant wait!
This was the most pleasant moving experience I've ever had. They showed up right on time. Moved everything quickly. Didn't damage anything. Got everything done in the quoted amount of time, and were just pleasant to be around. I had another piece of furniture delivered by a separate company to my new address and they even helped me un-box and assemble it. They were great. Would definitely recommend.
On a Friday morning we moved from an apartment to a single family home and our movers were awesome. They were there at 9 am sharp and finished the job early and under the estimate. Not one time did I see them stop hustling or take a break. And on top of that they were all super nice guys. I would definitely not hesitate to use them again!
This was the worst experience I have had with a moving company. I took several hours going over my estimate in sales sending them pictures measurements of my 2 locations and when they arrived so not friendly. When I wanted to talk to the manager because the space and price was different than the estimate he let me use his phone but when I was on the phone with his boss he said to me “Can I have my phone back I am cold and want to go back in my truck ” I could not believe it I was only on his phone for a few minutes trying to figure out why I had a price of $5600 and the price went up to 7400.00 not enough room for my furniture to go in the truck and they said it was a full pack so I thought packing supplies were included and they were only for $575 of packing after that you have to purchase boxes, bubble wrap, and everything extra. This was such a scam I am out $2400 I will not get my money back. Make sure you read the contract very carefully. They did not give me enough space on the truck for all my belongings even though I sent them picture and measurements. I am now out of luck and have to find another moving company to help me. So disappointing! And once they make the sale you can’t get anyone on the phone!
Guys from empire moving group was ABSOLUTELY number one! I cannot tell you different this moving company is from other moving companies. They truly care about YOU. They completed the job in 3 hours. I'm very pleased with their quick response time, high quality work, and pleasant attitudes! I'll definitely utilize their service again when needed.
They did such a fantastic job I thought of them immediately when the time came to move again. Moving staff is timely, professional and competitively priced. They took care of everything with care and courtesy, and wouldn't let me lift a finger! I highly recommend them!!
If you want a moving company who is not responsive, manipulative and uses shady tactics to get you to buy into their services, this is your company. If you want to know why I believe this, read the very long and very informative review below. Bottom line - find someone who has a good reputation and IS NOT this company.
Note: These are movers my parents hired and I got involved with handling the case once their belongings were picked up. This complaint is on behalf of them as well as what I personally experienced when starting to deal with them directly.
1) Empire Moving Group hired on 10/14 to pick up belongings from WV. Delivery date was scheduled for 10/15 or 10/16 with the movers confirming the day of. Deposit was made and estimate was given. The movers didn't show up until 10/17 at 12pm.
2) Movers arrived (which was actually Safeguard Van Lines, contracted out from Empire) and packed up my parents belongings (1 King Sized Platform Bed, 3 end tables, 2 night stands, a small dining room table, 4 chairs, 1 toddler sized bed (no mattress), coat rack, 17 small boxes, 9 med boxes, 4 lg boxes, 1 lg cabinet and a never been opened boxed up closet organizer), they were told that the space being taken up in the truck was more than double what the estimate had called for (353 cu ft estimate, saying they needed an additional 450 cu ft) and instead of owing the movers $640, they owed them $1643. Not knowing what to do, they paid the movers because they were put in a position where they couldn't do anything else at that time.
3) Enter me. I had several conversations with customer service at Empire and was told that Empire was simply a middle man and that Safeguard was the actual moving company that Empire had sourced the job to and that between the two of them, Empire provides the estimate and sometimes, it's a little off. I worked with Empire to go through the estimate and they worked with Safeguard to see what was taken up for space. Upon the reevaluation they determined it was indeed less space, and they should have charged us $1454.29 and therefore instead of owing them another $1643 at drop off, we'd only owe $1454.29. This still did NOT make sense to me as the cu ft amount they claimed my parents items were taking up was still 803 cu ft. I was promised pictures of the truck once loaded to confirm the amount of space being taken up and a follow-up conversation to take place with the customer service agent that I was speaking to at Empire, but it never happened.
4) Speaking of customer service: I was told several times that "my parents would be taken care of and their interest was at top of mind when it came to the level of service being given". Once a few conversations had taken place between me and Brittany (10/14 and 10/15), I never heard from her again. Even when I called and left a message for her on 10/18 at 11am, she never returned my call to get the above picture situation ironed out. However, on 10/18 at around 4pm I received a phone call from Ryan from Empire to confirm the delivery date of 10/20. I said that would be fine, but I really wanted to talk with Brittany to get the rest ironed out because I did not feel comfortable paying $1454.29 to the movers upon delivery. I asked to speak with Brittany - she had conveniently already gone home for the day. I was told I'd receive a phone call from Safeguard on Saturday to confirm delivery time and that was that.
5) No phone call on Saturday from Safeguard. On Sunday morning I received a call from the foreman that my parents things would be delivered around 9:45am. We went to the new house to meet them there. I explained to him the situation about the pictures not being sent and so on and so forth, knowing that sadly he was simply the middle man. He put me in touch with Vanessa at Safeguard where I was told if my parents wanted their stuff, we would need to pay them upfront the $1454.29 or else we wouldn’t get any of our stuff. Our hands were tied. And this is where they get you. They hold your items for ransom so they can get paid and they never talk to you again.
6) I sent an email to Empire outlining the issues and requested they talk to me to iron this out. No response has been received since.
We have never hired movers that did as good of a job as these ones. They took time to make sure everything was protected. They wrapped necessary items. What really stood out to me was the fact they were not only careful with our stuff, but also careful to not scratch the floors or walls of either house. They were kind people and we enjoyed having them move us. Highly recommend this company.
We recently used Empire Moving Group to move us. The crew kept us very informed as to when they were arriving to the old home and when our belongings would be delivered to the new home. We had a decent sized move, but they handled it with ease. The move was very reasonably priced as well. Everything arrived safely the way it was before. Great company to hire.
WHAT AN AWFUL EXPERIENCE USING THIS COMPANY. THIS COMPANY IS A SCAM AND NOT A REAL MOVING COMPANY, THEY ARE BROKERS. EVERY SINGLE ITEM I OWNED WAS EIRHER STOLEN OR LOST OR DAMAGED. I FEEL LIKE I WAS ROBBED OF MY ENTIRE LIFE. PLEASE RUN AWAY FROM THIS SCAM AS FAST AS POSSIBLE AND USE YOUR BETTER JUDGMENT. ZERO STARS SHOULD BE AN OPTION.
Highly recommendation for the company. The workers are very professional. After you booked them, they make sure to help you with everything related to your shifting. They not only help you in dismantling your belongings and packing stuff but also make sure that the floor got no scratch with any furniture.
After purchasing our new home we needed help moving. We called Empire Moving Group and they were able to assist us and not break the bank. The moving truck arrived on time and the movers were courteous and careful with our stuff. I would highly recommend Empire Moving Group to anyone needing to move.
The guys here are very hardworking and very polite. My experience was great. They worked very quickly and didn’t forget to treat my furniture with care. Nothing was damaged or scratched. I was really impressed.
I would totally recommend them and use them again if I needed it. The move was seamless and easy.
The crew arrived on time. Introduced themselves and started straight to work and work they did. It was a difficult move and hot. Very hot. Not once did I hear a complaint or grumble. I would use their services again and I won’t hesitate to recommend them to family or a friend. Big thanks to the crew.
A friend of mine recommended these guys. They are incredibly nice, polite, efficient... They did a great job, by moving us in one single day without any issues. I don't have even one complaint. I am so glad I found them.
The crew showed up early and really hustled to get things moved quickly, but were also extremely careful not to damage anything. They didn't try to up sell me on anything which I sincerely appreciated. Recommended.
Excellent. My furniture was completely wrapped in blankets, and then plastic, leaving very little chance for damage; which there was none. Very professional, fast, and took exceptional care of my furniture. I highly recommend and I will use them for even the simplest of moves.
Just moved over the weekend and it couldn't have gone smoother. I needed to be out of my apartment very early in the morning and they showed up at 8:30 AM sharp and got to work. My new unit had very awkward entry / stairs but it proved no issue for them. Overall, would highly recommend!
The movers showed up on time and were very professional. More importantly, they were able to get three storage lockers worth of furniture to the burbs in one trip with no damage. I would highly recommend them for your move. Reasonably price and they were fast and efficient!
Definitely definitely definitely use these guys for your next move. They replied to all of my inquiries and questions super quick, and their prices are absolutely some of the best in town. The crew arrived early - I have moved so many times and that has never happened. They were quick and professional, it was as painless as moving could possibly be. Thanks!!
I used them for two moves and both times were the smoothest move I've ever had. They gave me a straightforward, flat rate quote and held to it with no exceptions. The price was much better than competitors. They were fast, thorough, polite and moved everything quickly and safely. I would highly recommend them.
I feel it is only fair to relate to you our appreciation and thanks for an excellent move. You gave us a great quote, after making our decision to move using Empire, a team comprised of three movers, came to put all of our household into the truck. They were all professional, efficient and kind. Thanks for the stress-free move.
We had an absolutely fantastic experience. They were fast, friendly, and exceptionally professional. And the price was nice!
We have since recommended them to many of our friends and will probably use them again if we relocate.
I cannot say enough good things about this moving company. They were on time and finished 45 min earlier than the estimated time so they actually saved me money! They wrapped everything thoroughly and not one item was broken or scratched. I can't recommend them enough. Thanks, guys!
I hired Empire Moving Group to help me move some furniture and was very happy with the experience. They showed up on time (early actually) and was able to move everything incredibly quickly and efficiently at a fair price. I would definitely use them again for any future moves.
Courteous, professional, quick and fairly priced. They helped me unpack and move a crate of my belongings to my apartment. They also stopped off at a local furniture store to grab my new couch for me. The two-man team worked efficiently and I couldn't believe how inexpensive they were compared to other moving companies--and it was a Sunday!! I would use them again!
We hired Empire Moving Group to move us out of our two bedroom apartment into our new home, and we could not have been happier. The crew of three guys were polite and so fast! They were done in three hours and that included a 45 minute drive to the house. They also took the time to wrap all furniture to prevent any damage. We would definitely use Empire Moving Group again!
This is the second time I have used Empire Moving Group and they were fantastic! They moved my studio apartment the other day with ease. They arrived early, got right to work and were incredibly efficient. They are pros with amazing attention to detail. I would definitely recommend and hire again!
This is my first time using a moving company and the crew did not disappoint. This is top notch service. Everything was wrapped with extreme care and all boxes and furniture was handled very carefully as well. The actual amount came lower than the quoted amount. There were no hidden fees and they went through all the details with me before starting the move to make sure I understood all the details.
I will definitely be using them again in my next move.
Friends, these movers were top notch. On time, on budget, friendly, and accommodating. They were like moving ninjas. Even with bad weather, multiple stops, and SO MANY stairs, I never once felt like they were milking the clock. They were super professional and very efficient. Highly recommend!
I just had to move my mother from North Carolina to New Mexico. She lived in an area that was hard to access, so getting the truck to her house was an issue for many of the moving companies I vetted. Then trying to cipher through the reviews trying to figure out which company was the best, or which company made themselves look like the best. After speaking with multiple different people, I chose to go with Empire Moving Company. I spoke with Robby who really eased my mind and made the process les stressful for me. He assured he would be there every step of the way and he was. My mother’s belongings were transported to New Mexico safely. I did have a problem with the pick up time, they were supposed to come in between 10am-2pm and they did not get there until around four, but they did communicate that with me. (Or this would have been a much different review) Overall I would recommend Empire moving to anyone, I trusted them to move my mother!
Reliable and honest. That’s what best describe these guys. Shane was always there for me. He answered immediately all my phone calls and even when I had a missing box he helped me till the end, I really appreciated this because finding a company that cares for your stuff is hard, and that makes me feel comfortable hiring them again.
Movers that finally show up!!!! Empire Moving is the only company that has shown up for me. I had to cancel two other movers because they we unable for some reason to make it to my home. It was one excuse after another. I finally decided to call a 3rd mover which was Empire and I couldn't be more pleased. They even showed up on time at a last minute pickup! Save yourself the time and stress and call Empire Moving if you're relocating.
I greatly enjoyed the day all my furniture showed up at my newly purchased home. The movers that showed up fully setup and organized my furniture in the rooms that I needed them in. They made this experience easy and hassle free. They handled my belongings with care and I didn't scratch any of my furniture. This review is mainly a thanks to all those that helped me at Empire Moving Group! I will absolutely refer these guys to all my friends and family. Thanks again. Luke
Ive moved many times in the past and every time I look for the movers that once moved me they're no longer in business. However when I searched for Empire to use for a second time I was glad to see they were still around. Its no coincidence that they are being they have the best service I've experienced in moving, HANDS DOWN.
Besides being nice guys who made the moving experience pleasant, they were very careful with all of my things. They wrapping anything that was breakable, even though the previous company had moved the same things without wrapping them. They were also very helpful, setting up my bed, attaching the mirror to the bedroom dresser and attaching TVs to their stands. They took all of the packaging materials with them and left me with a clean place.
I hired Empire moving for my recent move. Daniel and his team were outstanding. Seriously! They were so nice and not to mention SUPER fast and careful with my stuff. They relieved me of my moving stress. If I ever move again, I would definitely hire them. Very professional and they know what they are doing. They were very considerate of my new carpet in my new apartment. Overall, amazing! Daniel and his team are gems and I'm sure are valuable to the company! Will recommend them to anyone relocating and will absolutely use them again!!!!
What a great company. 5 starts all around. Michael was an absolute pleasure to deal with. Everything went great with my move other than them showing up an hour late for my pickup. For some reason deliveries to my address has been hard to find as my street doesn't show up on a gps map. I did my best to give them directions via phone and everything worked out. The drivers arrived and got right to work! Exceptional service!!!!
This company was phenomenal. I've used about 6 companies in the past when moving and was suckered by them all. Funny thing is they're not even in business any longer. When I spoke to Alex at Empire I was beyond impressed with the upfront reality of the price of my move. Seriously loved using them so much that they're saved in my phone as THE EMPIRE of MOVING. Save yourself the trouble and use these guys. Take it from someone who relocates every 2 years.
Thank you everyone at Empire for our familys relocation. They came highly recommended from my previous neighbor. We called them directly and got set up with our move within 45 minutes. Had a great experience with this customer and will use them in the future if we ever relocate again.
Empire Moving Group is a 10/10 moving company!! I relocated from NJ to CA and I needed my 4 bedroom house completely packed and moved. Empire was recommend through my company, as they use them to relocate all of our corporate moves for employees and executives. Empire was extremely helpful and made my move a breeze. I didn't have to lift a single box! Customer Service was really helpful and gave me constant updates and ETA's.
I HIGHLY RECOMMEND this company!
I received many quotes for my move from California to Atlanta. A few of them were very similar in price but I felt most comfortable with the gentlemen at Empire. Other companies lied about hidden fees but Daniel from Empire was so transparant on the entire move and the costs. I most appreciated the upfront honesty and that's why I went with this company. 5 star service!