Elite Moving & Storage

MOVERS BEWARE!!!!! I wish I could leave 0 stars. I am in process of a cross-country move with Elite Moving Partners and feel compelled to write this review. I may have written 3 reviews in my time, always to share praise, but I am writing this to hopefully save someone the stress and anxiety I've been undergoing for the past 2 weeks. Ever since I paid my deposit for pickup, it has been a horrible experience! I initially spoke with Christian ("Moving specialist") who among other companies I reached out to for quotes, was super fast to respond. We went over my 1bdrm apartment inventory (approx 796 Sq feet apartment) and he quoted me with a competitive price. He also said that due to a sudden cancellation on the truck, I would receive a "discounted price," if I booked that day. He also told me that my move from CA to NJ shouldn't be more than 11 days after pickup - So I decided to move out of my Apartment 8 days early to give them a head start to NJ. Christian said to ignore the contract sent stating that it could take, 5-30 days and that the average is no more than 11 days. He stated that they have to create a larger window in case of bad weather - Fine. That seemed fair to me. What a fool I was to believe this! I paid approx $1500 for initial deposit. When it came time for pickup, Elite Moving Company failed to tell me that they actually outsource a different company to do the actual moving/travel. They also have NO control over when this company decides to finally move your stuff. Christian also told me I could continue to pay with my credit card - LUCKILY I happened to call their Customer service number the day before and, Robin ("specialist") informed me that I would need to pay them with a cashier's check. Upon pickup morning, one of the movers looked around my apartment and instantly said I'd have to pay at least $600 more than my second payment installment quote ($1242) because they'll need to wrap my furniture pieces in blankets... I have moved several times in my life and NEVER has a moving company charged me extra to temporarily wrap my wooden furniture pieces in the used blankets they generally bring. Also, when I spoke to Christian, he told me that blankets, tape are covered in the overall cost of the move. However, since i was moving out that day, I didn't have much choice - I told the Mover that I would accept but will need to speak with Elite Moving regarding my final bill since this is NOT what we agreed on. It has now been 2 weeks since my stuff was picked up and it's STILL sitting in a warehouse somewhere in CA. I was also quoted to pay an additional $2788 - For what??! I requested a breakdown of my bill from Robin and Jordyn several times for the past 2 weeks and of course - NO UPDATE. - Both of them are completely useless and unprofessional. I tried to call Christian back to discuss our initial conversation but he's conveniently unresponsive. Now when I call, they've transferred me to a nice woman, Nicki - However, she doesn't seem to have any further information for me thus far. I've now paid over $3K for a very small move ( I didn't even pack my bed!) and I couldn't be more upset about my experience. I continue to call them every few days for an update because nobody follows up! I am chasing down an ETA to understand at least when my furniture will be ON THE ROAD. I was told 4 days ago that they're "loading the truck" and when I called back today for an update, of course my things are still sitting in CA. I also want to share that my Mom who lived in the same complex as me in CA, hired a different company to move her to FL (Great Wall Moving Co.- Highly recommend!!) She moved a week after me, had a move 3 times the size, and her things were delivered in 3 DAYS! She also received her car a day later from CA. Here I am, like an idiot, still awaiting an update on 1. When my things will finally be in route 2. WHY I am now being quoted a new price almost 2k more than my initial $4k quote. No answers. Moving is so stressful and Elite Moving Partners should be ashamed of themselves! Horrible

I highly recommend Elite Moving. Danielle was really professional and informative and followed up with us prior to our move to make sure we were satisfied with the service. We could not have set up this move without her. Pricing was super competitive and booking process was flawless and quick. In addition, our driver Torres, was empathetic and considerate, and understood the stress associated with our move. The crew worked incredibly hard to get us packed up and loaded in less than 3 hours. Everything arrived in great condition. Can't be happier! Will definitely use them again next time.

This was the worst service I have ever received from a moving company and severely overpriced. My husband had to oversee and direct the movers for the entire move. They tried to disassemble furniture incorrectly and had to be redirected by myself and my husband. This company charged $30 and $15 for “moving crates” which turned out to be no more than flat pieces of cardboard. The movers we had arrived and started billing us before they even got out of their truck or called, despite their transit time already being compensated for. I have worked with other moving companies in the area and had far better experience and unfortunately they were booked on the day of our move. Do NOT use this company unless you are okay with poor customer service and price gouging. I am so disappointed in the level of service we were provided for the amount of $ paid to this company.

I recently moved from Chicago to the suburbs and had a great experience with Elite Moving. They were prompt, professional, reasonable, responsible at all stages of the process. Three guys showed up on time as promised and they were more than ready to work. The movers were nice, professional and super efficient. They took really good care of our stuff. All of our belongings were packed properly and fragile pieces like mirrors and glass tops were wrapped with more care. Every time I called the office before my move to make minor changes, they were very friendly and professional. I am so pleased with Elite Moving every step of the way in pricing and service!

I'm very happy with the service and professional service provided by Elite Moving, truly a 5-star experience. I called them about three weeks before the move, and they were able to schedule it according to my schedule. They also confirmed the move over the phone and via email. They were timely and showed great care with all our furniture. They did some packing for us and their extra materials were at very reasonable cost and very useful. Boxes were packed efficiently and furniture was well wrapped.  The movers and everyone else I spoke to at Elite Moving were very nice and helpful. Their overall rates are good and competitive. I will definitely recommend this company to all my friends and family. Excellent job Elite! You guys make moving such a better experience.