Compass Moving Group

These people are a broker; they just make you broker. The only thing that went right was that I really did need a mover who could pick up and drop off in a short window. They picked up on Tuesday and dropped off 500 miles north on Saturday. The people that arrived to my house seemed to have never packed a box before. They hired extra help off Craigslist while in the middle of my job; no idea if they were licensed or insured. They left behind $600 worth of items that didn't fit in my car and had to be thrown away (I was too busy supervising the movers because the foreman was in the truck packing the tiers). On the other end, they broke a side chair, a table, and part of my piano. Instead of owning up to it, the furniture was carefully balanced by the movers so that it looked like it wasn't broken. In the end, Compass refunded me $200 and the transportation co, R&M transportation, refunded me $75 for about $2000 of stuff, including my piano which can't be fully repaired. Oh and the people who did my move went to the cannabis dispensary down the street from my house in the middle of my move. Don't use this company.

Worst company ever. The company they contracted was horrible. I was suppose to get my stuff in 21 days. They came 3 months later, and I had missing boxes with important papers and collections of stuff I had over many years. I would not recommend this company to anyone.

when i booked with them i was told i would pay $2567 and the representative compared my previous quote who i was going to book with and said to book with Compass instead bc the other company tell you one price then raise it on you at random and that Compass does not do that, their price you’re quoted is the valid price you’ll pay. Which was a lie, i ended up having to pay $3112 which is not what i was quoted l. And i did not get all of my items moved out my storage bc they wanted and additional $1,500 more to bring all my items from Vegas to Texas. When i was told all my items was included in the $2567 quote i was given. But come delivery the guy stated i would have to pay extra to have everything moved and i kept being hit with extra fees and was not expecting it bc the company lied and said this would not happen to me which is why i went with this company instead of the other one that i was going with. But i was lied to so that they can get the sale, and then at delivery the guys didn’t even bring my stuff in my place they said they could not fit their semi truck in my apartment and that i would have to go rent a uhaul so that they can move my stuff from their semi to the U-Haul and after that they’re done, meaning i had to be responsible for bringing all of my things up the stairs and inside the house. This experience with them was a nightmare, i was sold a lie. Would rate -1 if i can

Compass Moving Review NEVER EVER USE THIS COMPANY. NEVER nor their band of gypsies who packed me up, MOVE VAN LINES. NEVER. On the surface the people I spoke to were more than cordial; in my humble opinion they are indoctrinated to make you feel like you are their best friend. They are not! The way they proceeded was indecent. I first spoke with Jake Doley who couldn’t have been nicer. He sent me to a female colleague to walk me through my house’s inventory. She had not received the memo to be nice. I could hardly hear her, which was not helped by what sounded like a large dog that barked the entire time. She lacked any social graces and all she was interested in was the size of the object….what was inside didn’t seem to be of importance. Then our connection was lost and I almost felt relieved. I spoke to Jake Soley, my contact at the initial phase. He told me to go through the house and make a video of each object which I did. Not interested in what was inside. I was given a quote which seemed high but feasible. I paid a deposit. Jake turned me over to David Parker who just couldn’t say enough about himself even as far as telling me how his mother raised him to treat others with respect; she must have omitted the honesty lesson. I was told that I would be contacted for a final go through of the inventory. I made a list of every item in the house and its contents. David, in horror and awe, said that this was not what I had told them before! Yes it was; They just weren’t interested in the contents. This was their objective. Lead you to believe one thing and then something else on you. He acted as if I was trying to rip them off when they are the scam artists. I was taken for a very bad and expensive ride. He gave me a revised quote as now they would need two trucks and more boxes and packers!!!! The price doubled. It was beyond the pale. The worst was yet to come. I found out the evening before the move was to happen who the movers were MOVE VAN LINES, and at that point there was nothing to do. NEVER EVER ALLOW THEM INTO YOUR HOUSE. A motley crew arrived, with the boss man, Adam, assuring me that they were the best and I would be very happy. I did hear him say to the guys that this was not Ikea stuff and needed to be handled especially well. It was a nightmare. They left things behind and took a few things they were not supposed to take. NEVER BUT NEVER ALLOW THESE PEOPLE INTO YOUR HOME. My move originated in Tucson, Arizona. My shipment was taken to Vegas for storage. My destination was Annapolis Md. Amanda at Move Van Lines was courteous enough but it was her job to make sure they were paid and the screws were being tightened to the point I thought I’d explode. When Movers Van Lines arrived in Annapolis, Md to unload they would not do so unless I had paid it all which I had done. There was a lot of back and forth. The guys were nice enough and did their best to get everything into a small place but they did. And, then the fun began as they and then I began to unwrap everything. Almost every item was either scratched, broken or damaged in some way. I have moved extensively even intercontinentally and rarely had an issue. One of the boxes I opened was full of unwrapped items which included a ceramic sculpture and a heavy metal piece of wall art….with no paper to protect them you can guess what happened. This entire experience was HELL and I was ripped off $10,000. I had a local mover come into my Annapolis location and estimate what my shipment would be. It was about $14,000 less. They fiddled the numbers on the paperwork to say I had more than double what I had according to the honest moving company BEWARE unless you have money to throw around and don’t care if your stuff gets smashed and destroyed go ahead and use them. For my money they are con artists and it baffles me that they can be legally in business and have not been sued…perhaps they have!

BEWARE!!!!! This company lies and misquotes from the very beginning. They do not return phone calls or respond, apologize or try to resolve any issues!!!